Best Western Plus Lackland Hotel & Suites ico

Best Western Plus Lackland Hotel & Suites

Hotels Near Of MeTexasBexar CountySan AntonioValley High NorthCrooked Trail

3635 Crooked Trail, San Antonio, TX 78227, USA

4.0

I have a million bed bug bites on both arms and shoulders. I am miserable. They are all on my face, neck and body. These were not mosquito bites. I don't know what to do about this at all. Just do yourself a favor and do not stay here. The employees were nice but the rooms were not the best. Check your mattresses but just don't stay here because this is disgusting. Update: I stayed in ROOM 305!! I checked the reviews and someone else in room 305 had wrote a review about that room as well. I was the unlucky person that got to stay there as well. This is so gross. Make sure you are not in room 305

Ashley King
  • Overview
  • (210) 298-8880
  • bwpluslackland.com

Best Western Plus Lackland Hotel & Suites Introduce

Howdy, Texas travelers! When you're heading to the vibrant city of San Antonio, whether it’s for a momentous occasion like a military graduation at Lackland Air Force Base, a fun-filled family trip to SeaWorld, or a business visit, finding a comfortable and convenient place to stay is paramount. The Best Western Plus Lackland Hotel & Suites, located at 3635 Crooked Trail, San Antonio, TX 78227, USA, aims to be just that – a welcoming home base in the heart of the action. As part of the globally recognized Best Western brand, this hotel is designed to offer both reliable comfort and a strategic location for exploring all that San Antonio has to offer.

This hotel has established itself as a go-to choice for many visitors, particularly those with ties to Lackland AFB. Guests frequently commend its friendly staff and the value it provides, especially for families attending BMT graduations. It strives to create a comfortable environment with amenities that make your stay more enjoyable, from a warm breakfast each morning to a refreshing indoor pool. While, as with any bustling hotel, occasional issues can arise (such as a specific past concern with Room 305 noted in reviews, which we always recommend guests verify upon check-in for their peace of mind), the general sentiment highlights a positive experience centered around helpful service and practical comforts.

In this article, we’re going to give you an in-depth look at the Best Western Plus Lackland Hotel & Suites. We’ll cover its excellent location and how easily accessible it is to San Antonio’s key attractions. We'll detail the range of services and amenities designed for your convenience, highlight the features that make it stand out, and even touch upon special offers that might enhance your visit. We'll also provide essential contact information, giving you all the details you need to consider this hotel for your next trip to San Antonio.

The Best Western Plus Lackland Hotel & Suites boasts a highly advantageous location at 3635 Crooked Trail, San Antonio, TX 78227, USA, making it particularly convenient for those visiting Lackland Air Force Base and other popular San Antonio attractions. For families and friends attending the significant BMT (Basic Military Training) graduations at Lackland, this hotel is often a top pick due to its proximity. One glowing review specifically highlights how easy it was to navigate traffic and get on base, thanks to helpful staff tips, reinforcing its suitability for military families. The hotel is situated very close to Lackland Air Force Base and the Wilford Hall Medical Center, making commutes for military business or visits to loved ones incredibly simple.

Beyond its military ties, the hotel offers excellent accessibility to San Antonio's broader appeal. It's approximately a 2-minute drive to Lackland Air Force Base itself and about 3 minutes to the Lackland Air Force Base Visitor Center. For leisure travelers, popular destinations like SeaWorld San Antonio and Aquatica San Antonio Waterpark are roughly an 11-minute drive away, providing quick access to a day of marine life and thrilling rides. While not directly on the River Walk, San Antonio's famous downtown attraction is about a 14-minute drive (approximately 12.8 miles), making it accessible for a romantic stroll or some local exploration without being in the midst of downtown's constant hustle and bustle. The hotel's location near I-410 and US-90 also ensures straightforward access to major highways, simplifying travel around the greater San Antonio area.

For those flying in, San Antonio International Airport (SAT) is a manageable drive away, typically around 20 miles. The hotel's free on-site self-parking, including wheelchair-accessible and van parking, adds to the convenience for guests arriving by car. This strategic placement allows guests to easily reach key destinations, minimize travel time, and truly make the most of their San Antonio visit, whether for a solemn graduation, a fun-filled family adventure, or a productive business trip.

The Best Western Plus Lackland Hotel & Suites offers a range of services and amenities designed to provide guests with a comfortable and convenient stay.

  • Complimentary Full Hot Breakfast: A standout feature, the hotel provides a daily complimentary full breakfast buffet. Guests rave about the variety of options, including hot items like eggs and breakfast meats, Texas-shaped waffles, fresh fruit, and a specialty coffee machine. This saves guests time and money, making mornings easier, especially for families.

  • Indoor Swimming Pool and Hot Tub: The hotel features a heated indoor pool, perfect for a refreshing swim or unwinding after a long day, regardless of the weather. A hot tub is also available for relaxation.

  • 24-Hour Fitness Center: A well-equipped exercise facility is available around the clock, featuring cardio machines like treadmills and ellipticals, as well as weightlifting equipment, allowing guests to maintain their fitness routines.

  • On-Site Bar/Lounge: Guests can enjoy refreshing drinks and cocktails in the hotel's stylish bar and lounge area, providing a relaxing space to unwind in the evenings.

  • Free High-Speed Wi-Fi: Complimentary wireless internet access is available throughout the hotel, both in guest rooms and public areas, ensuring guests can stay connected.

  • Business Center: For business travelers, a dedicated business center with computers, printing, and fax services is available.

  • Meeting Facilities: The hotel offers a meeting room and conference space, suitable for various business gatherings or small events.

  • Free Self-Parking: Complimentary on-site parking is provided, which is a significant convenience, especially in a city where parking can sometimes be costly. Wheelchair-accessible parking is also available.

  • 24-Hour Front Desk: Staff are available around the clock to assist with check-in, check-out, and any guest inquiries or needs. Express check-in and check-out services are also offered.

  • Guest Laundry Facilities: Self-serve laundry facilities are available for guests, a much-appreciated amenity for longer stays or families. Dry cleaning services are also offered.

  • Multilingual Staff: The hotel employs multilingual staff (including English and Spanish speakers), enhancing communication and comfort for a diverse range of guests.

  • In-Room Amenities: Each room includes conveniences such as a refrigerator, microwave, coffee/tea maker, flat-screen TV with premium channels, pillow-top beds, air conditioning, and an iron/ironing board.

  • Convenience Store/Sundry Shop: An on-site convenience store allows guests to pick up snacks, drinks, and essential items.

The Best Western Plus Lackland Hotel & Suites stands out with several key features and highlights that consistently receive positive feedback from guests, especially those visiting for military graduations or family vacations.

  • Exceptional Proximity to Lackland AFB: This is by far its most highlighted feature. Located just a short drive (2-3 minutes) from Lackland Air Force Base, it's incredibly convenient for families attending BMT graduations. Guests appreciate the staff's knowledge and helpfulness regarding base access, maps, and graduation schedules, which significantly eases the experience for military families traveling from afar.

  • Complimentary and Varied Hot Breakfast: The free breakfast buffet is a major draw. Guests consistently praise the "delicious" and "varied" options, with special mention of the "Texas-shaped waffles" and a "great coffee machine." This amenity provides a substantial and convenient start to the day, saving guests the hassle and expense of finding an outside breakfast spot.

  • Friendly and Helpful Staff: Numerous reviews emphasize the professionalism, attentiveness, and warmth of the hotel staff. Guests often cite specific individuals (like "Patricia" or "Patty" mentioned in one review) who go above and beyond to provide local tips, navigate traffic, and make guests feel at home. This level of service enhances the overall guest experience significantly.

  • Comfortable and Spacious Rooms: While one review noted an unfortunate incident in a specific room, overall feedback frequently describes the rooms as "big," "spacious," "comfortable," and "well furnished." The inclusion of pillow-top beds, refrigerators, and microwaves in rooms adds to the comfort and convenience.

  • Indoor Pool and Hot Tub: The presence of a heated indoor swimming pool is a highly valued amenity, especially at the end of a long, hot Texas day. It provides a great recreational option for families and a relaxing escape for all guests. The hot tub is an added bonus for unwinding.

  • On-Site Bar/Lounge: The hotel features a stylish bar and lounge area where guests can enjoy a refreshing drink. This provides a convenient and comfortable spot to socialize or relax without needing to leave the property.

  • Value for Cost: Many guests find the hotel to be a "great value for the cost" and "very affordable," especially considering the range of amenities and its strategic location near key attractions and military facilities.

  • Holiday Decorations (e.g., Christmas): A thoughtful touch noted in a review was the beautiful lobby decorations during Christmas time, adding to a festive and welcoming "home away from home" atmosphere for guests during special seasons.

The Best Western Plus Lackland Hotel & Suites, as part of the Best Western family, frequently participates in various promotions and special offers designed to provide value to its guests. These can be particularly beneficial for travelers looking to maximize their budget or earn rewards for their stays. While specific promotions change throughout the year, here are common types of offers you might find:

  • Best Western Rewards Member Rates: Members of the Best Western Rewards loyalty program typically receive exclusive discounted rates when booking directly. It's free to join, and members can earn points for eligible stays, which can be redeemed for free nights, gift cards, and more.

  • Bonus Points Promotions: Best Western often runs promotions where members can earn additional bonus points (e.g., 2X, 3X, or fixed bonus points) on eligible stays, helping to accelerate their path to free nights and elite status.

  • AAA®/CAA® and AARP® Discounts: Members of AAA/CAA and AARP are consistently eligible for special discounted rates, providing significant savings on their stays.

  • Government & Military Discounts: Given its proximity to Lackland AFB, the hotel frequently offers special rates for government employees and military personnel, whether for business or leisure travel. This is a highly relevant promotion for many of its guests.

  • Senior Discounts: Travelers aged 55 and over can often take advantage of special senior rates, typically offering up to 15% off the best available rates.

  • "Stay Longer & Save" Offers: For guests planning an extended visit, the hotel may offer discounted rates for booking multiple nights. These types of promotions are common for properties catering to longer stays.

  • Advance Purchase Rates: Booking your stay further in advance can often secure a lower, non-refundable rate.

  • Family Packages: While not explicitly detailed, hotels catering to family travel often have packages that include extra amenities like breakfast or attraction tickets. Given the family-friendly nature of visits to Lackland graduations and SeaWorld, it's worth checking for such offers.

  • Seasonal Sales: Best Western participates in various global and regional sales events throughout the year, which can offer significant discounts during specific booking or travel periods. Kayak's data suggests June and December might be low season for better deals.

To find the most current and relevant promotions for your desired travel dates at the Best Western Plus Lackland Hotel & Suites, it is highly recommended to visit the official Best Western website (specifically for this property) or contact the hotel directly. They can provide the most up-to-date information and help you secure the best deal for your San Antonio visit.

For direct inquiries, reservations, or to learn more about the amenities and availability at the Best Western Plus Lackland Hotel & Suites, you can easily get in touch using the following contact information:

  • Address: 3635 Crooked Trail, San Antonio, TX 78227, USA

  • Phone: (210) 298-8880

The hotel's friendly and professional team is ready to assist you with any questions and help you plan a comfortable and convenient stay in San Antonio.

For Texans, the Best Western Plus Lackland Hotel & Suites offers a particularly suitable and convenient option for various local trips to San Antonio. Its strategic location is a major draw, especially for those with military connections. If you're traveling from another part of Texas to attend a loved one's BMT graduation at Lackland Air Force Base, this hotel’s close proximity significantly reduces travel stress and allows you to maximize your time with family. The staff's reported helpfulness with base directions and event information is an invaluable asset for navigating this important occasion.

Beyond military visits, the hotel provides a fantastic base for a family vacation to San Antonio's popular attractions. Being just a short drive from SeaWorld San Antonio means you can enjoy a full day of adventure and easily retreat to the comfort of your room without a long commute. The inclusion of a complimentary hot breakfast is a huge bonus for Texas families, providing a hearty and convenient start to your day of exploring, and saving precious time and money that would otherwise be spent on outside dining. The indoor pool offers a great way to cool off and relax after a warm day out, a welcome amenity in our Texas climate.

Furthermore, for those undertaking business travel in the San Antonio area, the hotel's accessible location and business amenities, including free Wi-Fi and a business center, ensure a productive and comfortable stay. The value for money, with comfortable rooms and a range of useful amenities, makes it an affordable yet quality choice for any Texan seeking a convenient and enjoyable visit to San Antonio, whether for a quick weekend getaway, a family adventure, or a significant life event.

Best Western Plus Lackland Hotel & Suites Photos

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Best Western Plus Lackland Hotel & Suites Location & Map

3635 Crooked Trail, San Antonio, TX 78227, USA

Reviews

I have a million bed bug bites on both arms and shoulders. I am miserable. They are all on my face, neck and body. These were not mosquito bites. I don't know what to do about this at all. Just do yourself a favor and do not stay here. The employees were nice but the rooms were not the best. Check your mattresses but just don't stay here because this is disgusting. Update: I stayed in ROOM 305!! I checked the reviews and someone else in room 305 had wrote a review about that room as well. I was the unlucky person that got to stay there as well. This is so gross. Make sure you are not in room 305

Jun 11, 2025 · Ashley King

We drove 1300 miles to see our son graduate from the Air Force BMT. We stayed 3 nights at this hotel and it was so comfortable! Patricia (or Patty?) was so hopeful. She really explained a lot about the surrounding area and gave us tips on how to navigate the traffic to get on base easily. The rooms were big and well furnished. It was Christmas time and the hotel lobby was decorated beautifully. It became our home away from home that week of travel. We enjoyed the indoor swimming pool (so nice!), the lounge area, and the cocktail bar in the evenings. Excellent service! The morning breakfast bar had a hot meal for the family each day. There were a lot of breakfast choices, no need to go to Denny's. This hotel was a great value for the cost and very affordable!

Mar 31, 2025 · D. Shannon

We drove 13 hours for our son's Air Force BMT graduation last week and we couldn't say enough about our stay there! The beds were comfy, the staff was incredibly friendly, the breakfast was divine, especially the Texas waffles (and I need that touch screen coffee machine in my life). We enjoyed the hot tub and appreciated how conveniently located it was to Lackland. Thanks so much to the wonderful staff for making our stay comfortable and for going above and beyond!

Apr 21, 2025 · Lisa Douglas

Great place to stop it is not a pet friendly place from what we learned after the fact the next morning. But the manager was very nice about it after. I had to let her know that I was not told that. I didn't hide my dog. I brought her in with us. And I was not told about the policy. But they were very understanding I'm so grateful thanks guys alot.

Apr 30, 2025 · Latrisha Swafford

I stayed here for a couple days after my son graduated from Lackland Air Force Base. It was a pleasant stay until the hotel informed me that my deposit would be held for an additional week after the week I checked out. I called to have them release it and the front desk personnel, a woman, stated, “It slipped through the cracks. You will have to wait for your bank which can take up to another 10 days,” and proceed to tell me the manager would be in at 10am and hung up on me. If you stay, be aware that they DO NOT RELEASE YOUR HOLD WHEN YOU LEAVE!!!

May 24, 2025 · Melisagloria Davis

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