Best Western West Lebanon- Hanover Hotel ico

Best Western West Lebanon- Hanover Hotel

Hotels Near Of MeNew HampshireGrafton CountyLebanonWest LebanonAirport Road

45 Airport Rd, West Lebanon, NH 03784, USA

4.0

Not Worth the Price—Unless You’re Into Sleepless Nights and Folgers Regret The hotel’s location is really the only major selling point—conveniently close to shopping and Dartmouth College, which made getting around pretty easy. The room also looked just like the pictures on Priceline, so no surprises there. But everything else? Buckle up. First, the front desk clerk was clearly sick, and we’re pretty sure that’s how we ended up catching the plague. Not ideal. Then came the full-blown redneck tailgate party in the parking lot—pickup trucks blasting country music into the night, doors slamming nonstop, and someone shouting “little girly” at me like it was a line from an unreleased horror-comedy. The in-room coffee maker was a tragic attempt at functionality—just forget about it. The lobby coffee was Folgers-level sad, but hey, at least it was slightly better than the mystery liquid the machine in the room produced. The air system had no chill—literally. It was either too cold or too hot, with dry, recycled air that left us dehydrated and cranky. The pillows smelled like they had a long history with a sweaty long-haul trucker, and the TV remote barely worked (unless your idea of a fun night is pushing the same button 15 times to get to the Weather Channel). Vending machines were empty. Like, apocalypse empty. And the bed? Absolutely brutal. I would’ve slept better on a yoga mat in the parking lot next to the party. Also, you need to request housekeeping, which is fine in theory—if the price wasn’t creeping into “should be way better than this” territory. Final verdict: If you’re looking for location and nothing else, sure. But if you want a good night’s sleep, working amenities, or literally anything above bare minimum, you might want to keep scrolling.

Kat Stebbins
  • Overview
  • (603) 298-8888
  • www.bestwestern.com

Best Western West Lebanon- Hanover Hotel Introduce

For those navigating the "Hotels Near Of Me" options in the West Lebanon, NH, and Hanover area, the Best Western West Lebanon-Hanover Hotel, located at 45 Airport Rd, West Lebanon, NH 03784, USA, presents itself as a conveniently situated lodging choice. As a Best Western brand hotel, it typically aims to offer a consistent, quality experience. This introduction will provide an objective overview of the hotel's environment, services, features, and promotional information, drawing from various online sources and customer reviews.

Environment and Location

The Best Western West Lebanon-Hanover Hotel benefits significantly from its location. Situated on Airport Road, it offers excellent accessibility, being just off I-89 and adjacent to Lebanon Municipal Airport. This makes it a practical choice for travelers flying into the local airport or driving through the region. Its proximity to major transportation arteries is a key advantage. The hotel is particularly well-positioned for visitors to Dartmouth College, which is within a 10-minute drive, and Dartmouth-Hitchcock Medical Center, a common destination for many travelers. The area surrounding the hotel provides easy access to a "ton of shops and restaurants," ensuring guests have convenient dining and retail options. For those interested in outdoor activities, the hotel is near the Connecticut River, and offers access to various ski resorts, hiking trails, and the scenic beauty of Vermont and New Hampshire. The property itself is described as being in a "quiet and secluded location," nestled in a semi-wooded area, offering a peaceful retreat despite its proximity to the airport and main roads. The hotel building was last renovated in 2019, which suggests a relatively updated interior, although some common areas might still reflect an older design.

Services and Amenities

The Best Western West Lebanon-Hanover Hotel offers a range of services and amenities typically found in a mid-range hotel. These include:

  • Complimentary Breakfast: Guests can enjoy a free continental breakfast daily, served from 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends. This feature is often praised for its convenience and variety, with some guests specifically highlighting a pancake machine.
  • Connectivity: Free Wi-Fi is available in all rooms and public areas, ensuring guests can stay connected. A 24-hour business center with a computer station is also provided for professional needs.
  • Recreation and Fitness: The hotel features a seasonal outdoor pool, offering a refreshing option during warmer months. A health club/fitness center is also available 24 hours a day, equipped with weight lifting equipment, a stationary bike, and a treadmill.
  • Parking: Free self-parking is available on-site, including RV/bus/lorry parking, which is a convenience for various types of travelers.
  • Room Features: The hotel offers 54 smoke-free guestrooms. Each room typically includes air conditioning, a flat-screen TV with cable channels, a refrigerator, microwave, coffee/tea maker, and a desk. Private bathrooms come with a shower/tub combination, free toiletries, and a hairdryer. Irons/ironing boards are generally available. Connecting/adjoining rooms and free cribs/infant beds can be requested.
  • Guest Services: A 24-hour front desk is available to assist guests. The hotel also offers express check-out and guest laundry facilities (credit card operated). A fireplace in the lobby adds to the ambiance. Housekeeping is available upon request.
  • Accessibility: The hotel is equipped with wheelchair-accessible parking, braille/raised signage, assistive listening devices, and an elevator, demonstrating efforts to cater to guests with diverse needs.

Features and Guest Experience

Guest experiences at the Best Western West Lebanon-Hanover Hotel appear to be quite mixed, with some strong positives countered by significant negatives. On the positive side, the hotel's location is a consistent strength, frequently cited as "conveniently close to shopping and Dartmouth College" and "perfect location for easy access to all West Lebanon shops as well as White River." Many guests appreciate the complimentary breakfast, describing it as "good," "plentiful," and offering "lots of options." The staff, when helpful, are often described as "polite and helpful." The hotel's pet-friendly policy is a distinct advantage for travelers with furry companions. The "room also looked just like the pictures on Priceline," which is a positive for transparency.

However, the hotel faces considerable criticism regarding certain aspects of the guest experience, as highlighted in some detailed reviews. Issues reported include:

  • Noise and Disturbance: Significant complaints about noise from the parking lot, including "pickup trucks blasting country music," "doors slamming nonstop," and shouting, indicate a potential lack of soundproofing or inadequate management of external disturbances.
  • Room Comfort and Maintenance: Guests have reported issues with the air conditioning system ("no chill—literally. It was either too cold or too hot"), uncomfortable beds ("absolutely brutal"), non-functional in-room coffee makers, and poorly working TV remotes. Concerns about cleanliness extend to "sticky" carpet spots, "standing dust," and pillows smelling like they "had a long history with a sweaty long-haul trucker."
  • Service Inconsistencies: While some staff are friendly, one review mentioned a sick front desk clerk and a lack of proper communication regarding late check-outs, leading to disturbances for guests needing rest (e.g., medical personnel working overnight shifts). The policy of requesting housekeeping 24 hours in advance, while becoming more common, can still be an unexpected inconvenience for guests.
  • Amenities Availability: Reports of "apocalypse empty" vending machines indicate a lack of attention to stocking, and the seasonal outdoor pool being closed for an extended period could be a disappointment for guests expecting this amenity.

These recurring issues suggest a disparity between the expected Best Western standard and the actual guest experience in some instances. While the hotel offers standard amenities, the consistency of their functionality and the overall upkeep seem to be areas for improvement. It is important for prospective guests to manage their expectations, recognizing that while the location and some amenities are beneficial, the overall experience might be compromised by maintenance and noise issues.

Promotional Information and Target Audience

The Best Western West Lebanon-Hanover Hotel's promotional efforts likely focus on its advantageous location near Dartmouth College, Dartmouth-Hitchcock Medical Center, and various shopping/dining options. The complimentary breakfast, free Wi-Fi, and the seasonal outdoor pool (when operational) are key amenities highlighted to attract guests. Its pet-friendly policy also broadens its appeal to a specific market segment. The hotel positions itself as a convenient and generally affordable option for:

  • Visitors to Dartmouth College: Parents, prospective students, or alumni.
  • Medical Personnel and Patients: Due to its proximity to Dartmouth-Hitchcock Medical Center.
  • Leisure Travelers: Exploring the Upper Valley, White Mountains, or the ski resorts of Vermont and New Hampshire.
  • Business Travelers: Seeking convenient access to the local area and essential amenities.

Given the mixed reviews, promotional information should be balanced with an understanding of the hotel's current condition and service delivery challenges. Potential guests are encouraged to contact the hotel directly at (603) 298-8888 or +1 603-298-8888 to inquire about specific amenities, current renovation schedules (especially for the pool), and to confirm any specific needs or concerns before booking. It would also be advisable to clarify late checkout policies and other special requests in advance to avoid disappointment.

Best Western West Lebanon- Hanover Hotel Photos

Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5
Best Western West Lebanon- Hanover Hotel 5

Best Western West Lebanon- Hanover Hotel Location

Best Western West Lebanon- Hanover Hotel

45 Airport Rd, West Lebanon, NH 03784, USA

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Reviews

Not Worth the Price—Unless You’re Into Sleepless Nights and Folgers Regret The hotel’s location is really the only major selling point—conveniently close to shopping and Dartmouth College, which made getting around pretty easy. The room also looked just like the pictures on Priceline, so no surprises there. But everything else? Buckle up. First, the front desk clerk was clearly sick, and we’re pretty sure that’s how we ended up catching the plague. Not ideal. Then came the full-blown redneck tailgate party in the parking lot—pickup trucks blasting country music into the night, doors slamming nonstop, and someone shouting “little girly” at me like it was a line from an unreleased horror-comedy. The in-room coffee maker was a tragic attempt at functionality—just forget about it. The lobby coffee was Folgers-level sad, but hey, at least it was slightly better than the mystery liquid the machine in the room produced. The air system had no chill—literally. It was either too cold or too hot, with dry, recycled air that left us dehydrated and cranky. The pillows smelled like they had a long history with a sweaty long-haul trucker, and the TV remote barely worked (unless your idea of a fun night is pushing the same button 15 times to get to the Weather Channel). Vending machines were empty. Like, apocalypse empty. And the bed? Absolutely brutal. I would’ve slept better on a yoga mat in the parking lot next to the party. Also, you need to request housekeeping, which is fine in theory—if the price wasn’t creeping into “should be way better than this” territory. Final verdict: If you’re looking for location and nothing else, sure. But if you want a good night’s sleep, working amenities, or literally anything above bare minimum, you might want to keep scrolling.

May 17, 2025 · Kat Stebbins

My husband and I stayed here because he is a Dartmouth Health employee who works 12 hour overnight shifts. I called prior to booking a room to ask about a late checkout option. I was told that was possible. Great! So I booked a room and added a request for a late checkout. During the check-in I confirmed the request for a late checkout. Then on the day we were schedule to checkout, I have room service knocking at 11am, waking up my husband (who worked a 12 hour shift the prior evening), then I received a call to the room at 12pm (again waking up my husband) to ask about the lake checkout. Needless to say, my husband got very little sleep and we are both incredibly annoyed with the service. If you need any type of accommodations I would suggest somewhere else.

Apr 18, 2025 · Amanda Fiske

Really wasn't great. Location: so-so. Near good spots in NH but unfortunately also near a waste treatment plant. Parking lot smells like sewage, room views overlook parking lot. Rooms: iffy. There were many noticable stains on the bedding--pillows, blankets, and sheets, which seems silly considering you can just bleach white. Service: terrible. I booked this hotel through Expedia because I wanted a weekend to relax, to go to their indoor pool, hang out in a robe, and have someone else make my bed. On Expedia they said it had an indoor pool, turn-down service, etc. Not only did it not have a pool in winter (or an indoor one, allegedly, despite having pics of it??) but the whole hotel didn't have robes! I even asked! Even worse, I asked for turn-down service at the front desk after the maid skipped our room with the "please make up room" sign on door for 2 days! Even though there were only 1 or 2 other rooms booked in the entire hotel! It was completely empty but she couldn't do our room? So I asked the front desk, specifically, to have her make the bed and room up. She did not. She grabbed 1 towel, emptied 1/2 trash bins, and left. Why did I spend hundreds of dollars to relax at a place that had no decent amenities? What kind of hotel doesn't have robes or do turn-down??

Mar 01, 2025 · Willa C.E.

Booked a 1-night stay through Expedia. Contacted Expedia two days before our trip to see if we can cancel with a refund or change a date for free due to the upcoming storm. The request was rejected by the hotel. So we didn’t make change or cancel the booking. On the day, we arrived at the hotel at 7:30 pm and were told the booking was cancelled. Expedia still shows our booking as active and never was a confirmation for cancellation received. The front desk lady was extremely rude and kept saying Expedia should have called her to confirm the guests were still coming (which was ridiculous). She made up a bunch of other lies trying to blame Expedia and even refunded Expedia for this non-refundable reservation which the hotel refused to refund for cancellation two days ago. She showed the refund record to my husband and guess what, it was an hour ago when the Expedia rep called her to understand why…. Bottom line, not honest business at all. They can sell your room to others if you check-in late and they ASSUME you are not coming. Will never stay here or any other best western branches.

Feb 17, 2025 · Joy Zhang

The walls are paper thin. Wasn’t able to get a different room because they were fully booked. Choose a different hotel if you’re a light sleeper. Room was clean and staff were nice.

Nov 12, 2024 · Haley Monkton

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