Burrstone Inn, Ascend Hotel Collection

The Burrstone Inn, Ascend Hotel Collection, located at 1777 Burrstone Rd, New Hartford, NY 13413, USA, stands out as a strong contender within the "Hotels Near Of Me" category for visitors to the New Hartford and greater Utica area. With contact information (315) 797-2131 and +1 315-797-2131, this hotel offers a compelling combination of comfort, value, and, most notably, exceptional customer service. As part of the Ascend Hotel Collection, it maintains an independent flair while benefiting from the backing of Choice Hotels' network.

The Burrstone Inn is strategically situated in the business district of New Hartford, offering convenience for both corporate and leisure travelers. While one review notes it's "not really in a good foot traffic area," this often translates to easy vehicle access and less urban congestion, which can be a preference for many guests. The hotel's location provides straightforward access to major roadways, seamlessly connecting guests to the wider Mohawk Valley region.

New Hartford is a thriving suburb adjacent to Utica, a city undergoing revitalization and offering a diverse range of attractions and amenities. Guests at the Burrstone Inn will find themselves within easy reach of:

• Shopping and Dining: Proximity to major commercial areas like Sangertown Square Mall ensures access to various retail stores, from major brands to local boutiques, and a wide selection of restaurants, catering to diverse culinary preferences. Fast-food options, casual eateries, and more formal dining establishments are all within a short drive.
• Educational Institutions: Utica University (formerly Utica College) and Mohawk Valley Community College are significant educational hubs nearby, making the hotel a practical choice for visiting families, prospective students, or those attending university events, conferences, or graduation ceremonies.
• Cultural and Entertainment Venues: The Munson-Williams-Proctor Arts Institute, a nationally recognized art museum and cultural center, offers impressive art collections, concerts, and educational programs. The historic Stanley Theatre, an architectural gem, hosts a variety of performing arts events, from Broadway shows to concerts. For sports enthusiasts, the Adirondack Bank Center, home to the Utica Comets American Hockey League team, hosts exciting hockey games and other live events.
• Outdoor Recreation: While the immediate vicinity is commercial, the location serves as a convenient base for exploring the region's natural beauty. Nearby parks like Sherrill Brook Park provide green spaces for casual strolls or picnics. The historic Erie Canalway Trail offers extensive opportunities for walking, jogging, and biking along a scenic route. For more extensive outdoor adventures, the vast Adirondack Park, with its numerous hiking trails, lakes, and mountains, is accessible for day trips, offering activities like hiking, fishing, boating, and skiing in season. Winter sports enthusiasts can also find cross-country skiing and snowshoeing opportunities in the surrounding areas.

The overall environment is best described as a well-established suburban commercial hub, prioritizing accessibility to major services and attractions over a purely scenic landscape. This makes it a practical and functional choice for a wide array of visitors.

The Burrstone Inn, as an Ascend Hotel Collection property, is designed to offer a distinctive and locally inspired experience while leveraging the reliability and standards of Choice Hotels. Ascend Hotel Collection emphasizes unique, independent hotels that reflect their local character, often with a focus on upscale amenities and personalized service.

The hotel features 100 rooms, consistently described by guests as "decent," "clean," and notably featuring "comfy" beds, often equipped with premium bedding for enhanced sleep quality. Room configurations include standard rooms with King or Queen beds, some offering sofa beds for additional sleeping capacity, and accessible options to accommodate guests with special needs. Standard in-room amenities typically include:

• Climate control with both air conditioning and heating, ensuring guest comfort regardless of the season.
• Flat-screen TVs with a selection of premium cable channels for entertainment.
• Conveniences such as refrigerators, microwaves, and coffee/tea makers, allowing guests to store snacks, warm up meals, and enjoy beverages at their leisure.
• Private bathrooms equipped with shower/tub combinations, hairdryers, and complimentary toiletries for a hassle-free stay.
• Practical features like in-room safes for securing valuables and desks for business travelers or those needing a workspace.
• Blackout drapes/curtains, contributing to a restful night's sleep by minimizing external light.
• Complimentary high-speed Wi-Fi access available in all guest rooms and public areas, supporting both leisure Browse and business needs.

Beyond the individual rooms, the Burrstone Inn provides a variety of public facilities and services designed to enhance the overall guest experience:

• Complimentary Breakfast: A key highlight for guests, a free buffet breakfast is provided daily, typically available from 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends. This often includes a selection of hot items, cereals, pastries, fruit, and beverages.
• On-site Restaurant and Bar: The "Beer Garden" restaurant serves dinner, offering a convenient dining option without leaving the property. The presence of a bar/lounge creates a social atmosphere, and the mention of "Karaoke happening" suggests a lively evening entertainment option. While one reviewer didn't try the restaurant, its existence provides added convenience.
• Seasonal Outdoor Pool: Open from May to September, generally between 9:00 AM and 9:00 PM, providing a refreshing recreational outlet during warmer months for families and individuals.
• Fitness Center: Allowing guests to maintain their workout routines while traveling, typically equipped with cardio machines and weights.
• 24-hour Business Center and Meeting Rooms: Catering specifically to the needs of corporate travelers, providing access to computers, printers, and spaces for small gatherings or presentations.
• Ample Free Parking: Including uncovered onsite self-parking and space for larger vehicles like RVs, buses, or trucks, addressing a common need for travelers with various vehicle types. The inclusion of an electric vehicle charging station highlights a commitment to modern amenities and sustainability.
• 24-hour Front Desk: Ensuring assistance is available around the clock, providing peace of mind and convenience for late arrivals or early departures.
• Thoughtful Additional Touches: Guests frequently appreciate the "free coffee and cookies available at the front," including an iced coffee option, which demonstrates attention to small comforts that enhance the overall experience. The hotel also offers laundry facilities, luggage storage, and vending machines for added convenience. It is a pet-friendly property, which is a significant advantage for travelers with furry companions, though specific policies regarding pet size and any applicable fees should be confirmed upon booking.

The Burrstone Inn is effectively promoted as a high-value accommodation option in the New Hartford area, particularly for those who desire a more upscale or distinct experience than a basic motel but without the "stupid prices" associated with higher-end, luxury hotels. The hotel consistently emphasizes its convenient location, comfortable and clean rooms, and the added value provided by complimentary amenities like breakfast and Wi-Fi. It seeks to attract both leisure travelers exploring Central New York and business guests requiring access to the local commercial centers.

Customer reviews are overwhelmingly positive, with an exceptional focus on the staff's professionalism and willingness to go above and beyond. One guest enthusiastically highlighted the "super friendly" staff and praised their "great hospitality," noting that "the people at the desk gave us everything we asked for and needed." The highest praise comes from a guest who explicitly stated they would give the staff "more than 5 stars if I could!" This powerful endorsement stems from an incident where the front desk staff went "completely out of their way" to find a bathtub stopper for a little girl, demonstrating a level of customer service the guest had "never seen... at Hiltons and higher." This particular incident speaks volumes about the dedication, empathy, and proactive nature of the Burrstone Inn's team, transforming a minor inconvenience into a memorable positive experience.

Further consistent positive feedback from guests includes:

• "Bed was comfy," highlighting the quality of sleep.
• "Rooms are decent," indicating satisfactory comfort and amenities.
• "Definitely the best value in the area," a strong testament to its competitive pricing and offerings.
• "Very convenient for where we need to be," underscoring its strategic location.
• "Hotel was clean, my area was very quiet," reassuring guests about hygiene and peace.
• Minor complaints, such as a remote needing new batteries, were easily fixed, indicating that any small issues are promptly addressed and do not significantly detract from the overall positive experience.

The consistent themes of cleanliness, comfort, excellent value, and, above all, outstanding customer service, make the Burrstone Inn, Ascend Hotel Collection, a highly recommended choice. For local users searching for "Hotels Near Of Me" in the New Hartford/Utica region, this hotel presents itself as a reliable, genuinely hospitable, and value-conscious option where guests can expect to feel well-cared for and enjoy a pleasant stay without overspending. The blend of a unique, independent feel with reliable brand standards appears to be a successful and highly appreciated formula for this property.