Comfort Inn & Suites

The Comfort Inn & Suites, located at 180 Gamma Dr Building A, Pittsburgh, PA 15238, USA, serves as an accommodation option for local users searching within the "Hotels Near Of Me" category. Situated conveniently in the RIDC Park in O'Hara Township, this hotel offers accessibility to major highways and a relatively short drive to downtown Pittsburgh, making it a viable choice for both business and leisure travelers. For inquiries and reservations, the hotel can be reached at (412) 963-0600 or +1 412-963-0600.

The hotel, last renovated in 2022, features 215 rooms spread across two floors, including 32 suites. Guests can expect a variety of room types, such as King Bed, Queen Bed, and Double Bed options, with some suites offering executive spa features. Standard room amenities typically include air conditioning, a flat-screen TV with cable channels, free wired and wireless internet access, a coffee maker, hairdryer, iron, and ironing board. Some rooms may also offer a microwave and refrigerator, or even a balcony. Daily housekeeping services are generally provided.

The environment and common facilities at Comfort Inn & Suites aim to provide a comfortable stay. A key feature is the complimentary hot breakfast, which typically includes items like eggs, meat, and two waffle flavors, often receiving positive remarks from guests regarding its quality and the friendliness of the breakfast staff. The hotel also boasts a large indoor heated pool, a popular amenity for both adults and children, though recent reviews have noted some issues with its maintenance. Additionally, there is a 24-hour fitness center, a convenient amenity for guests looking to maintain their exercise routines while traveling.

For dining beyond breakfast, the hotel has an on-site restaurant and bar, "Route 28 Bar & Grill," which serves American cuisine and is open in the evenings. A grocery/convenience store is also available on-site, offering snacks and other necessities. Free daily newspapers are provided in the lobby, and 24-hour coffee service is available. The hotel also has a 24-hour front desk, a business center, and dry cleaning/laundry services.

The Comfort Inn & Suites is well-equipped for events and meetings, offering 13,500 square feet of conference space across nine meeting rooms. This includes a Grand Ballroom that can hold up to 710 people, catering to various corporate or social gatherings. The availability of such extensive meeting facilities makes it a potential venue for local businesses or organizations seeking event space.

The hotel's location is beneficial for exploring Pittsburgh and its surrounding areas. It is situated in the RIDC Industrial Park, offering proximity to businesses within the park. For leisure, it provides easy access to attractions such as the Pittsburgh Zoo and PPG Aquarium (approximately 4 miles away), UPMC St. Margaret (5-minute drive), and Water Works Shopping. Downtown Pittsburgh, with its array of sports stadiums (Heinz Field, PNC Park), museums, and cultural sites, is about a 10-15 minute drive, making it accessible without being in the midst of city traffic. The hotel also offers a free area shuttle service that operates within a 5-mile radius, which can be useful for reaching local points of interest.

However, it is crucial to address the specific customer reviews provided, as they offer significant insights into recent guest experiences. While some positive aspects, such as the quality of breakfast and friendly staff, are noted, there are considerable concerns raised regarding cleanliness, room condition, and staff interactions, particularly with the General Manager. Multiple reviews describe rooms as dirty upon arrival, with issues such as candy, cake, and pop caps on the floor, uncleaned garbage, hair in tubs, unidentifiable growth in showers, and even reports of blood stains and pills. There are also mentions of missing shampoo and other basic amenities, suggesting inconsistency in room servicing. Security concerns were also raised, with reports of broken security locks and removed fire alarms/detectors, exposing wires. While the hotel states that the hotel was last renovated in 2022, and some sources note that the property has recently completed a renovation, these issues indicate a potential gap in ongoing maintenance and cleanliness standards that guests should be aware of.

Furthermore, several reviews highlight severe issues with customer service, especially concerning the management of events and disputes over damages. Accusations include rude staff, particularly the chef, and a "terrible" and "insulting" General Manager. Guests reported being charged for damages they did not cause, with allegations of false accusations and an unwillingness to resolve issues amicably. There are also mentions of racist behavior by the GM in their responses to reviews, which is a serious accusation that prospective guests should consider. Noise levels due to thin walls and inconsiderate guests were also a recurring complaint, affecting sleep quality.

In summary, while the Comfort Inn & Suites at 180 Gamma Dr in Pittsburgh offers a good location, a free hot breakfast, an indoor pool, and ample meeting space, potential guests must be fully aware of the significant and consistent negative feedback regarding cleanliness, maintenance, and particularly, customer service and management. It is highly recommended that anyone considering a stay here, especially for events, contacts the hotel directly to confirm the current status of all facilities and to discuss any concerns they may have based on these public reviews.