Courtyard Louisville East ico

Courtyard Louisville East

Hotels Near Of MeKentuckyJefferson CountyHurstbourneBlairwood Road

9608 Blairwood Rd, Hurstbourne, KY 40222, USA

4.0

My stay at Courtyard Marriott was one of the worst experiences I’ve had. The room was extremely dusty, and since I have a dust allergy, it became unbearable—I even started having nosebleeds due to the poor air quality. On top of that, the room was old, had a weird smell, and was far from comfortable. There was no room service at all. I was given only two cups for coffee, and they were supposed to last for two days because restocking only happens every other day. With my hectic schedule, not having coffee when needed was frustrating. The staff was lazy and unhelpful. If you have a package, don’t expect them to bring it to your room—you’ll have to pick it up yourself. I stayed on the second floor, and the vibrations from people walking on the third floor made it impossible to rest. For the price I paid, this was an absolute rip-off. I don’t recommend it to anyone.

Dhruvi Shah
  • Overview
  • (502) 429-0006
  • www.marriott.com

Courtyard Louisville East Introduce

Positioned prominently within the "Hotels Near Of Me" category, the Courtyard Louisville East, a Marriott property, offers a blend of comfort and convenience for travelers visiting Louisville, Kentucky. Located at 9608 Blairwood Rd, Hurstbourne, KY 40222, USA, this hotel aims to provide a modern and functional stay experience, catering to a diverse range of guests from business professionals to leisure explorers.

The hotel's location is a significant advantage. Situated in the business district of Hurstbourne, it provides excellent access to major corporate offices and industrial parks in East Louisville. For those traveling to experience Louisville's vibrant attractions, the Courtyard Louisville East is within a reasonable drive of popular destinations such as the Kentucky Exposition Center, Louisville Zoo, Churchill Downs, and the Louisville Slugger Museum and Factory. Its proximity to major roadways, including I-64, ensures easy navigation throughout the city. Additionally, guests will find various shopping centers like Hunnington Place, Hurstbourne Shopping Center, and Oxmoor Center, along with numerous dining options, all conveniently nearby.

Environment and Ambiance

The Courtyard Louisville East strives to offer a contemporary and inviting environment. The hotel has undergone renovations, aiming to keep its facilities updated and comfortable for guests. The lobby often features a fireplace, creating a cozy and welcoming atmosphere upon arrival. With 151 guestrooms spread across 3 floors, the hotel is designed to offer a sense of spaciousness. The common areas are intended for relaxation and productivity, including a communal living room and a coffee shop/café area.

For recreation and wellness, the hotel boasts an outdoor pool, which is typically open seasonally, offering a refreshing escape during warmer months. There's also a 24-hour fitness center, equipped with modern machines, allowing guests to maintain their workout routines at their convenience. An outdoor terrace and a garden area provide additional spaces for guests to unwind. While the hotel aims for a quiet atmosphere, some past guest experiences have noted potential noise from upper floors due to foot traffic, which is a consideration for light sleepers.

Services and Amenities

The Courtyard Louisville East provides a comprehensive array of services and amenities, characteristic of the Courtyard by Marriott brand, designed to enhance the guest experience:

  • The Bistro: A central feature of Courtyard hotels, The Bistro offers a vibrant space for dining. It serves American favorites for both breakfast (for a fee) and dinner, along with a full bar/lounge for drinks. Guests have praised specific items, such as the wings prepared by the Bistro staff, like "Matt," suggesting a positive dining experience. A coffee shop/cafe and snack bar/deli are also on-site for quick bites and beverages.
  • Complimentary Wi-Fi: High-speed wireless internet access is available throughout the hotel, including all guestrooms and public areas, ensuring guests can stay connected for business or personal needs.
  • 24-Hour Front Desk: The front desk is staffed around the clock to assist with check-in, check-out, and any guest inquiries or requests.
  • Business Center and Meeting Facilities: Catering to business travelers, the hotel offers a 24-hour business center with computer stations. It also features 1,270 square feet (118 square meters) of event space, including conference and meeting rooms, making it suitable for corporate meetings and small gatherings.
  • Outdoor Pool and 24-Hour Fitness Center: These recreational facilities provide opportunities for relaxation and exercise, contributing to a well-rounded stay.
  • Free Self-Parking: The hotel offers complimentary self-parking on-site, a valuable amenity for guests traveling by car.
  • Guestroom Comforts: All 151 non-smoking guestrooms are air-conditioned and designed for comfort. They feature flat-screen TVs with cable programming and streaming services, providing entertainment options. Private bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences such as desks, complimentary weekday newspapers, and the option to request microwaves and refrigerators are available. Connecting/adjoining rooms can also be requested for larger groups or families.
  • Housekeeping: While some past reviews mention less frequent room service, typical Courtyard policies often involve housekeeping services on a routine basis, with additional services available upon request. Guests are generally provided with initial amenities, and additional items like coffee cups or toiletries can be replenished by contacting the front desk.
Features and Highlights

Several key features contribute to the appeal of the Courtyard Louisville East:

  • The Bistro Dining: The on-site restaurant and bar provide convenient and often highly-rated dining options, from breakfast to dinner.
  • Strategic Location: Its placement in the Hurstbourne business district, with easy access to I-64 and proximity to major attractions and businesses, makes it a practical choice for various travelers.
  • Marriott Brand Standards: As a Marriott property, guests can generally expect a certain level of quality, service, and consistency, and for Marriott Bonvoy members, opportunities to earn and redeem points.
  • Recreational Options: The outdoor pool and 24-hour fitness center offer avenues for relaxation and maintaining wellness routines during a stay.
  • Business-Friendly Amenities: The presence of a business center and meeting spaces caters effectively to the needs of corporate guests.
Promotional Information and Guest Experience

Guest experiences at Courtyard Louisville East present a mixed but generally positive picture. Many guests express high satisfaction with their stays, often describing the hotel as "the best" and praising aspects like cleanliness, comfort, and quiet rooms. The staff is frequently highlighted for being "super friendly," "helpful," and "respectful," contributing significantly to a positive experience. The quality of food from The Bistro, with specific mentions of delicious items like wings, also receives positive feedback, encouraging repeat stays. The convenient location, close to restaurants and shopping, is another frequently cited advantage.

However, it is important to note that some guests have reported less favorable experiences. Concerns have included issues such as dusty rooms leading to allergy problems, an old appearance or "weird smell" in some rooms, and perceived lack of comfort. Specific service complaints have included infrequent room service (e.g., coffee cups needing to last for two days), unhelpful staff regarding package delivery, and disruptive noise from other floors. While these represent individual incidents, they highlight the importance of communication with hotel staff to address any issues promptly during a stay. The hotel management typically aims to address guest concerns, and direct communication can often resolve such situations.

For the most current information on rates, specific promotions, or to discuss any particular needs for your stay, it is recommended to contact Courtyard Louisville East directly. You can reach them at (502) 429-0006 or +1 502-429-0006. Inquiring about available amenities, such as microwave/refrigerator availability on request, or housekeeping frequency, can help ensure your expectations are met.

Courtyard Louisville East Photos

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Courtyard Louisville East Location

Courtyard Louisville East

9608 Blairwood Rd, Hurstbourne, KY 40222, USA

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Reviews

My stay at Courtyard Marriott was one of the worst experiences I’ve had. The room was extremely dusty, and since I have a dust allergy, it became unbearable—I even started having nosebleeds due to the poor air quality. On top of that, the room was old, had a weird smell, and was far from comfortable. There was no room service at all. I was given only two cups for coffee, and they were supposed to last for two days because restocking only happens every other day. With my hectic schedule, not having coffee when needed was frustrating. The staff was lazy and unhelpful. If you have a package, don’t expect them to bring it to your room—you’ll have to pick it up yourself. I stayed on the second floor, and the vibrations from people walking on the third floor made it impossible to rest. For the price I paid, this was an absolute rip-off. I don’t recommend it to anyone.

Apr 01, 2025 · Dhruvi Shah

This hotel is the best. Stayed for 3 nights every thing was perfect. Also stop in to the bistro in the lobby and talk with Matt he makes the best wings in the louisville area. We ate supper 2 nights in the bistro because it was so good. This will be the hotel I stay at in the future. THANKS

Apr 14, 2025 · Anthony Smothers

I believe the hotel has just gone through a make-over. Everything looked new. Our stay was nice. Rooms were clean. We stayed one night, with no problems.

Apr 16, 2025 · Steve Davis

The rooms here are beautiful, clean, and have a perfect relaxing vibe if you ever need some time away or a few days to yourself, or on business this would be a great hotel. The housekeepers do a wonderful job. Although unfortunately, a couple downsides I must mention is the messiness from construction and renovation, and the fact I had a very negative experience checking into my reservation with a manager named Brittany. Her attitude is extremely condescending, demeaning, and made me very uncomfortable. I usually get a “Thanks for being a Gold elite member” at check-in’s, for being part of the loyalty program, but not from her. Not sure what exactly her negativity stems from, rather she was just stressed or is a judgmental person overall, her coldness is by far enough for me to never feel welcome going back to this hotel. She told me several times “This is not an extended stay hotel” as if I wasn’t aware of that already… I was staying for only 3 days. I didn’t know you can only stay 1 day at a time at hotels apparently if they’re not extended stays. I’d recommend any other Courtyard locations over this one.

Mar 16, 2025 · Dayday hodge

Worst experience I've ever had with Marriott. I ALWAYS book Marriott but after my conversation with the GE DAMIEN and how it was all my fault and he cannot help me in any way with refunding my 4 day stay that I never made it to because of flight issues. I informed DAMIEN that I will never book a Marriott again and he said he didnt care because he is only manager one of this one. He doesnt care that he's making ALL OF MARRIOTT lose money. DAMIEN the GE of this Marriott is the worst customer service person I have ever talked to in my life and he lives up to his name. Please if you have any sense do not book here because THEY DONT CARE ABOUT YOU!

May 09, 2025 · Kelly Becker

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