DoubleTree by Hilton Cherry Hill Philadelphia

When local users in Cherry Hill and the surrounding areas search for "Hotels Near Me," the DoubleTree by Hilton Cherry Hill Philadelphia frequently appears as a prominent option. Located at 2349 Marlton Pike W, Cherry Hill Township, NJ 08002, USA, and reachable via phone at (856) 665-6666 or mobile at +1 856-665-6666, this hotel is part of the well-known Hilton brand, aiming to provide a comprehensive stay experience. This introduction will offer a detailed overview of the hotel, combining its advertised features with insights from real guest experiences, to provide an objective picture for potential visitors.

The DoubleTree by Hilton Cherry Hill Philadelphia is situated in a convenient location, offering a balance between accessibility and a relatively tranquil setting. It's approximately seven miles from Center City Philadelphia and about a 20-minute drive from Philadelphia International Airport (PHL), making it an option for both local residents and those traveling from afar. The hotel is noted for offering views of the Philadelphia skyline and the nearby Cooper River Park, which can contribute to a pleasant atmosphere.

The area surrounding the hotel provides access to various amenities and attractions. Guests will find themselves near major shopping destinations, including the Cherry Hill Mall. For entertainment and recreation, the Adventure Aquarium and Freedom Mortgage Pavilion are within a reasonable driving distance. Historical landmarks in Philadelphia, such as the Liberty Bell Center and Independence Hall, are also accessible, positioning the hotel as a base for exploring both Cherry Hill and the broader Philadelphia region. Its proximity to major roadways further enhances its appeal for those traveling by car, with complimentary self-parking available on-site, including options for larger vehicles.

The DoubleTree by Hilton Cherry Hill Philadelphia offers a range of services and amenities designed to cater to diverse guest needs. A defining characteristic of the DoubleTree brand is the warm chocolate chip cookie offered upon check-in, a gesture of hospitality that guests often appreciate. The hotel provides a 24-hour front desk, ensuring that staff are available around the clock for assistance.

For relaxation and recreation, the hotel features a seasonal outdoor pool with sun loungers and umbrellas. A 24-hour fitness center is also available for guests to maintain their exercise routines. Other general amenities include dry cleaning/laundry services, complimentary newspapers in the lobby, and a gift shop/newsstand. The hotel states that it is a smoke-free property.

Business travelers are well-served with a dedicated business center and complimentary high-speed Wi-Fi throughout the property. The hotel boasts extensive meeting and event spaces, totaling over 43,000 square feet across 19 meeting rooms. This includes significant venues like the Grand Ballroom, capable of accommodating up to 1,500 guests for events such as conferences, banquets, and weddings, and the Riverside Pavilion. They offer dedicated event planning services, aiming to provide a single point of contact for event coordination. The hotel also facilitates group bookings for rooms.

The DoubleTree by Hilton Cherry Hill Philadelphia features 400 guest rooms and suites. Rooms are generally equipped with conveniences such as flat-screen TVs with cable channels, mini-fridges, and coffee/tea makers. Some rooms may offer microwaves upon request, and connecting rooms are available for convenience. Guests have the option of choosing rooms with a river view.

Dining options at the hotel include Embers Restaurant, located on the lobby level, which serves modern American cuisine for breakfast, lunch, and dinner. A buffet breakfast is available daily for a fee. Additionally, there is a coffee shop/cafe on-site for lighter fare and coffee, and a bar/lounge for drinks.

However, it is important to provide a balanced perspective based on guest reviews. While some guests have praised the friendly staff and the general cleanliness of rooms, other reviews highlight significant concerns. Some guests have reported issues with room conditions, including claims of rooms being "filthy, outdated" and having "mold." Functionality of in-room amenities, specifically air conditioning, has also been a point of contention, with reports of units being "loud and ineffective" or not working at all. Noise from HVAC systems and pipes within walls has been cited as a disruption to sleep.

Concerns regarding service communication have also been raised, particularly concerning special events like wedding blocks, where guests reported a lack of responsiveness from hotel coordinators and unexpected unavailability of rooms. Issues with confirmed after-party arrangements not being communicated to the restaurant staff also point to potential internal communication challenges. Denials for late check-outs, even when the hotel appeared to have availability, have also led to dissatisfaction among loyal guests. These experiences suggest that while the hotel aims to provide certain services and features, the execution and consistency of these offerings can vary.

While specific, active promotions are dynamic and best confirmed directly with the hotel or through official booking channels, the DoubleTree by Hilton chain, and by extension this property, participates in the Hilton Honors loyalty program, which offers benefits such as earning points for stays, potential room upgrades, and other member-exclusive perks. Guests are often advised to check the official Hilton website or trusted online travel agencies for the most current deals and packages.

Historically, the hotel has offered flexibility with cancellation policies on certain rates. Guests interested in booking for events are encouraged to contact the hotel's events team directly to discuss their needs and capacity requirements, given the extensive event space available. While the hotel offers standard amenities, potential guests, especially those with specific preferences or planning crucial events, are advised to communicate their needs clearly and confirm details in writing to ensure expectations are met. Considering the varied guest feedback, inquiring about the most recently renovated rooms or quieter locations within the hotel, if available, could be beneficial. The hotel accepts credit cards and offers cashless transactions, with a damage deposit typically required upon arrival.