Extended Stay America Suites - Lancaster County

For local users searching on platforms like "Hotels Near Of Me," the Extended Stay America Suites - Lancaster County, located at 314 Primrose Ln, Mountville, PA 17554, USA, presents itself as a dedicated option for extended stays in the greater Lancaster County area. With contact numbers (717) 285-2500 or +1 717-285-2500, this hotel is part of the Extended Stay America brand, which specializes in providing apartment-style accommodations designed for guests needing a comfortable and cost-effective solution for longer visits. However, a close examination of recent customer feedback reveals a highly polarized experience, offering both strong positives and serious concerns that potential guests must weigh.

The Extended Stay America Suites - Lancaster County is situated on Primrose Lane in Mountville, a borough in Lancaster County. This location offers a convenient balance, providing relatively easy access to major roadways like Route 30, which connects to various attractions and business districts throughout the region. While Mountville itself is a smaller community, its proximity to Lancaster city ensures access to a wider array of dining, shopping, and entertainment options.

Lancaster County is renowned for its rich Amish heritage, picturesque farmlands, and numerous tourist attractions such as Dutch Wonderland, the American Music Theatre, Sight & Sound Theatres, and the vibrant city of Lancaster itself with its historic district and Central Market. For those visiting Spooky Nook Sports Complex, the hotel's location could also be considered for its accessibility. The immediate environment of the hotel is likely typical of a suburban commercial area, potentially with other businesses and some green spaces.

The internal environment, however, draws conflicting reviews. One review praises the "nice" facility, stating it's "clearly cared for with obvious work and maintenance." This suggests a well-kept and pleasant atmosphere. Conversely, another review describes serious issues, including a "tub filled with dirt," a "flooded sink," and the presence of a "bed bug." These stark differences highlight potential inconsistencies in cleanliness standards and maintenance across the property, or perhaps very specific isolated incidents that significantly impact a guest's perception of the environment.

As an Extended Stay America Suites property, this hotel is designed to cater to guests on longer visits, offering a range of amenities aimed at promoting self-sufficiency and comfort over extended periods. These typically include:

• Fully Equipped Kitchens: A cornerstone of the Extended Stay America model, each suite generally comes with a fully equipped kitchen, including a full-sized refrigerator, microwave, stovetop, coffee maker, and cooking utensils, allowing guests to prepare their own meals and reduce dining expenses.
• Free Wi-Fi: Complimentary wireless internet access is usually provided in all suites and public areas, enabling guests to stay connected for work or leisure.
• On-Site Laundry Facilities: Self-service laundry facilities are available, which is a major convenience for long-term guests.
• Pet-Friendly Policy: Extended Stay America properties are generally pet-friendly, allowing guests to bring their furry companions for an additional fee. It's always advisable to confirm the specific policy, fees, and any weight or breed restrictions directly with the hotel.
• Free Parking: Ample complimentary self-parking is typically available on-site.
• Weekly Housekeeping: For extended stays, basic weekly housekeeping is usually provided, with more frequent service available for an additional charge.
• Flat-Screen TVs: Suites are typically equipped with flat-screen televisions.
• Dining: While there's no full-service restaurant on-site, a "Grab-and-Go" breakfast option is often available.

However, the negative customer reviews directly challenge the effective delivery of some of these services. The report of a "tub filled with dirt" and a "flooded sink" upon arrival points to a significant failure in room preparation and maintenance before guest occupancy. The mention of "bed bug on his brand new pair or socks" is a critical and severe issue that directly impacts guest health and comfort, requiring immediate and thorough action. This starkly contrasts with the expectation of a "clean" facility that is "clearly cared for."

The primary feature of the Extended Stay America Suites - Lancaster County is its specialized offering for longer stays. The fully equipped kitchens are a standout feature, providing a level of independence and cost savings not typically found in standard hotels. This makes it particularly attractive for business travelers on assignment, individuals relocating, or families on extended vacations. The pet-friendly aspect is another key feature, appealing to guests who travel with their animals.

Customer feedback, however, paints a complex picture of these features. One review extols the "exceptional stay" and praises the staff for being "so friendly and kind, accommodating any needs that we have and making us feel like they enjoy our company." This suggests that when the service is good, it significantly elevates the guest experience. The phrase "The facility is nice and clearly cared for with obvious work and maintenance" directly contradicts the negative review, indicating either a highly variable experience or a recent improvement in some areas. The severe issues reported in the negative review, such as the bed bug and dirty conditions, directly undermine the core promise of a comfortable and clean extended stay. The front desk's response of "they were so sorry for that" after the bed bug incident, while an apology, does not immediately convey a proactive solution or compensation for the distress caused.

Extended Stay America, as a brand, frequently offers various promotions designed to attract guests, particularly for longer durations. Local users searching "Hotels Near Of Me" can look for:

• Weekly and Monthly Rates: As an extended-stay hotel, it often features significantly discounted rates for stays of 7 nights or longer, and even more attractive pricing for monthly stays.
• Seasonal Promotions: The brand periodically runs seasonal deals, such as percentages off stays or bonus points for loyalty program members.
• AAA/AARP Member Discounts: Special rates are often available for members of these organizations.
• Government and Military Rates: Discounts are typically offered to eligible government employees and military personnel.
• Book Direct & Save: Often, booking directly through the Extended Stay America website can provide the best available rates and exclusive offers.
• Relocation Programs: For individuals or families relocating, special rates or packages might be available.

It is always recommended to check the official Extended Stay America website or reputable online travel agencies for the most current and specific promotional information for the Lancaster County location, as these offers can change frequently.

Based on the provided customer reviews, an objective introduction to the Extended Stay America Suites - Lancaster County presents a sharply contrasting narrative, making it crucial for potential guests to be aware of the range of possible experiences.

On one hand, there is a glowing review that speaks of an "exceptional stay," highlighting "friendly and kind" staff who were "accommodating any needs" and made the family "feel like they enjoy our company." This review also praises the facility itself, stating it is "nice and clearly cared for with obvious work and maintenance," and concludes with a "highly recommend." This feedback suggests that, for some guests, the hotel delivers a very positive and welcoming experience, aligning with the comfort and utility expected from an extended stay property.

On the other hand, a deeply concerning review details significant and fundamental issues. Upon arrival, the guest found a "tub filled with dirt" and a "flooded sink," indicating a serious lack of pre-arrival cleaning and maintenance. The most alarming revelation was the discovery of a "bed bug on his brand new pair of socks," leading to an immediate departure. The front desk's response of simply being "so sorry for that" after such a severe issue can be perceived as insufficient. These critical cleanliness and pest issues directly contradict the positive review's assertion of a "clearly cared for" facility and would be unacceptable for most travelers, regardless of stay duration.

In conclusion, for local users searching on "Hotels Near Of Me" for extended stay options, the Extended Stay America Suites - Lancaster County, located at 314 Primrose Ln, Mountville, PA 17554, offers the appealing amenities of an extended stay property, including full kitchens and a pet-friendly policy. However, prospective guests must be prepared for a potentially inconsistent experience. While some guests report excellent service and a well-maintained facility, others have encountered severe problems related to cleanliness, maintenance, and pest infestations. It is imperative that individuals considering this hotel inquire directly about current conditions and recent pest control measures, and perhaps have a contingency plan, especially for longer stays, given the conflicting and highly impactful nature of the customer feedback.