Fairfield Inn & Suites Atlanta Marietta

For individuals searching for "Hotels Near Of Me" within the Marietta, Georgia area, the Fairfield Inn & Suites Atlanta Marietta is a property that warrants consideration. Located at 2490 Delk Rd, Marietta, GA 30067, USA, this hotel is part of the Marriott family of brands, generally known for offering reliable and modern accommodations. For direct inquiries or reservations, the hotel can be reached at (678) 737-3715 or +1 678-737-3715.

The environment of Fairfield Inn & Suites Atlanta Marietta presents a mixed impression based on recent guest feedback. One positive review in April 2025 described the hotel as "nice and the room was clean," suggesting a generally pleasant atmosphere. This aligns with the expectation of a relatively new hotel, as one reviewer noted it was "apparently only two years old." Fairfield Inn & Suites properties typically feature modern and functional design elements, aiming for a fresh and contemporary feel in their lobbies, common areas, and guest rooms. However, despite its newer status, there have been significant concerns raised regarding the environment. One detailed account described a room that was "very stuffy and hot," with a non-functional air conditioner, leading to a room change. The second room then presented a concerning issue with "part of the ceiling was falling down in the front right corner." These reports suggest that while the hotel might aim for a clean and pleasant environment, there can be notable inconsistencies in room condition and maintenance. The location on Delk Road SE provides accessibility to local attractions and business centers in Marietta, but the internal environment of the hotel itself is the primary focus of guest experiences. The common areas, including the gym and pool, were visually appealing to one guest who "didn't get to enjoy the gym or the pool but I did take a look at both and they looked very nice," implying these facilities are well-presented.

In terms of services, Fairfield Inn & Suites properties typically offer a range of amenities designed for guest convenience. A key service often highlighted is the complimentary breakfast, which typically includes hot and cold options. This amenity adds significant value to a stay. Other standard services usually include complimentary Wi-Fi access throughout the property, a 24-hour front desk, and daily housekeeping. However, guest experiences at Fairfield Inn & Suites Atlanta Marietta regarding service have been inconsistent. While one guest found the "employee at the Front Desk was very nice," another reported a front desk employee who "mumbled and could barely force a smile," which led to a less welcoming check-in experience. More critically, the handling of the room issues (non-functional AC, falling ceiling) by the front desk and manager was a major point of contention for a guest. The manager's comment, "Yes, she was telling the truth," after confirming the complaint, was perceived as an "insult," indicating a breakdown in customer service empathy. Despite an eventual apology from the manager, the overall interaction left the guest feeling disrespected and unwilling to return. This suggests that while core services like a front desk and breakfast are available, the quality of interpersonal service and problem resolution can vary significantly. The hotel also offers express check-in and check-out, and potentially other services like laundry facilities or a business center, but the provided reviews do not detail these specifically.

The features of Fairfield Inn & Suites Atlanta Marietta are generally consistent with a modern mid-range hotel. Guest rooms typically include comfortable bedding, a flat-screen TV, a work desk, and a mini-fridge. The presence of a functional air conditioning system is a fundamental feature, though one review indicates this was not always the case. The hotel generally features an indoor pool and a fitness center, both of which were noted by one guest to "look very nice," implying they are visually appealing and well-maintained. Free Wi-Fi is a standard feature provided in all guest rooms and public areas. For business travelers, the hotel likely offers a business center with computers and printing capabilities, and potentially meeting space. The hotel's design, being relatively new, suggests that it incorporates modern features and amenities commonly found in contemporary hotel constructions. However, the report of "part of the ceiling was falling down" in a room just two years after the hotel's apparent opening is a significant concern regarding the structural integrity and ongoing maintenance of the property's features. This directly impacts the quality and safety of the guest rooms, which are primary features for any hotel. The discrepancy between the hotel's perceived newness and such a significant structural issue raises questions about the long-term reliability of its features.

From a promotional standpoint, Fairfield Inn & Suites Atlanta Marietta benefits from its affiliation with Marriott, a globally recognized brand, which often entails robust loyalty programs like Marriott Bonvoy, offering members exclusive rates and rewards. The hotel's relatively new construction (around two years old at the time of the review) can also be a strong promotional point, suggesting modern amenities and a fresh appearance. Promotions typically highlight the complimentary breakfast, free Wi-Fi, and the presence of amenities like a pool and fitness center. The convenient location on Delk Road in Marietta also serves as a key selling point for travelers searching "Hotels Near Of Me" in the area. However, the hotel faces a significant challenge in its promotional efforts due to the highly critical customer feedback. The negative experience, including issues with room condition, dysfunctional amenities, and perceived poor customer service, directly contradicts the brand's promise of a reliable and comfortable stay. While the price point of $145 a night, as mentioned by a frustrated guest, suggests a certain level of expectation, the reported issues fall short. Therefore, while the hotel might promote its brand, newness, and standard amenities, the unedited customer reviews provide a stark contrast, which potential guests would likely consider heavily before booking. For the hotel to effectively leverage its promotional potential, addressing the reported maintenance issues and ensuring consistent, high-quality customer service would be paramount.