Hotels Near Of MeGeorgiaCobb CountyMariettaKingston Court
2168 Kingston Ct, Marietta, GA 30067, USA
I am writing to express my deep dissatisfaction with the accommodations during my recent stay at your property. As a guest at a Hilton-branded hotel, I had a reasonable expectation of cleanliness, professionalism, and service — none of which were met. Upon checking into my room, I immediately noticed a strong, unpleasant odor. Upon further inspection, I discovered that the bed had visible urine stains and an overpowering smell that had permeated the covers and pillows. This created an extremely uncomfortable and unsanitary sleeping environment. When I brought this to the attention of the front desk, I was told there were no other rooms available. What I found particularly unacceptable was the lack of support or alternative solutions. I was not offered assistance in finding another hotel nearby, nor was there any initiative shown to make the situation right. The only option presented was for me to assist in moving a mattress from another room that had been blocked off due to a strong mold and musty odor. While the replacement mattress did not smell of urine, it was still unpleasant and clearly not a proper solution. I was also told to retrieve bedding from the same closed-off room, which smelled heavily of mold and mildew — not something any guest should be expected to deal with. To make matters worse, when I requested to speak with a manager in hopes of resolving the issue more appropriately, my request was refused. This experience was not only inconvenient but completely unacceptable. When booking a room at a Hilton property, I expect a standard of cleanliness and customer service that reflects the brand. This fell far below that standard.
When seeking accommodation on the "Hotels Near Of Me" platform in the Marietta, Georgia area, the Home2 Suites by Hilton Atlanta Marietta is a property that caters to both short and extended stays. Located at 2168 Kingston Ct, Marietta, GA 30067, USA, this hotel is part of the Home2 Suites brand, known for its spacious, flexible accommodations and emphasis on sustainability. Guests can contact the hotel for reservations or inquiries at (770) 800-0550 or via mobile at +1 770-800-0550.
The Home2 Suites by Hilton Atlanta Marietta is situated in a convenient location within Marietta, offering good accessibility to key local attractions and business centers. While nestled on Kingston Court, providing a somewhat quieter setting, it remains well-connected to major roadways, allowing for relatively easy travel throughout the area. Its proximity to I-75 means guests can quickly access various parts of the wider Atlanta metropolitan area, including downtown Atlanta, though a drive would be required.
A significant advantage of this hotel's location is its close proximity to major attractions and corporate entities. It is just a short drive from Truist Park, home of the Atlanta Braves, and The Battery Atlanta, a dynamic live-work-play district featuring a wide array of dining, shopping, and entertainment options. This makes it an excellent choice for sports fans, concert-goers, and those looking to enjoy the vibrant social scene. Additionally, the hotel is conveniently located near Dobbins Air Force Base and Lockheed Martin, making it a practical option for military personnel, defense contractors, and business travelers.
The surrounding area generally provides access to a variety of restaurants, from casual eateries to more formal dining experiences, as well as retail outlets for daily necessities. This offers guests convenience and choice for meals and shopping without extensive travel.
As an extended-stay brand, Home2 Suites by Hilton Atlanta Marietta is designed to provide guests with a comfortable and self-sufficient experience. A key feature of every suite is the fully equipped kitchen, which typically includes a full-size refrigerator/freezer, microwave, dishwasher, and sink. This allows guests the flexibility to prepare their own meals, which is a significant cost-saving and convenience, especially for longer stays. Each suite also features a "Working Wall" with a movable desk and ergonomic chair, allowing guests to customize their workspace.
Guests can start their day with a complimentary "Inspired Table™" breakfast. This typically includes a variety of hot and cold items, such as artisan breakfast sandwiches, fresh fruit, oatmeal, and coffee, providing a convenient and diverse morning meal. Complimentary high-speed Wi-Fi access is available throughout the property, ensuring seamless connectivity for work or leisure.
For recreation and fitness, the hotel offers a heated indoor saline pool, providing a year-round option for swimming and relaxation. There is also a "Spin2Cycle" fitness center, which combines a laundry facility with exercise equipment, allowing guests to multitask. This innovative feature is a hallmark of the Home2 Suites brand. The hotel is pet-friendly, allowing guests to bring their dogs and cats for an additional fee, making it a suitable choice for those traveling with animal companions. Other amenities include a 24-hour business center, an outdoor patio with grilling areas, and complimentary on-site parking.
Additional services typically include a 24-hour front desk, ensuring assistance is available at any time. The hotel also often offers a "Home2 Mkt," a 24/7 convenience store for snacks and forgotten essentials. Housekeeping is usually provided for extended stays on a less frequent basis (e.g., weekly), with fresh towels and amenities available upon request.
The Home2 Suites by Hilton Atlanta Marietta stands out through its focus on extended-stay comfort and flexibility. The all-suite layout with full kitchens is a major differentiator, offering a "home away from home" feel. The sustainable design elements and eco-friendly practices (e.g., recycling, bulk bathroom amenities) are also key features of the Home2 Suites brand. As a Hilton property, the hotel participates in the Hilton Honors loyalty program, enabling guests to earn and redeem points for their stays and enjoy elite benefits, serving as a significant promotional incentive for frequent travelers.
Promotional messaging would consistently highlight the complimentary breakfast, free Wi-Fi, and the convenience of having a full kitchen in every suite. The pet-friendly policy and the unique Spin2Cycle laundry/fitness concept are also attractive features that would be emphasized. The hotel's prime location near Truist Park and Dobbins Air Force Base would be a central selling point for both leisure and business segments.
Customer reviews for the Home2 Suites by Hilton Atlanta Marietta present a stark contrast, ranging from strong satisfaction with its location and concept to severe dissatisfaction regarding cleanliness and service. On the positive side, one reviewer was "quite impressed with this property" and noted the "cost and availability of the rooms were reasonable." The proximity to "the baseball park, The Battery, and an assortment of restaurants" is a significant advantage, and the "dining room was clean and easy to get through without running into people trying to get food." This reviewer "would recommend booking here next time for another Atlanta trip," indicating a positive overall experience.
However, a highly detailed and critical review highlights significant and deeply concerning issues. This reviewer reported checking into a room with a "strong, unpleasant odor" and discovering "visible urine stains" and an "overpowering smell" on the bed, covers, and pillows, creating an "extremely uncomfortable and unsanitary sleeping environment." The response from the front desk was criticized for being unsupportive, with no alternative rooms available and no assistance offered in finding another hotel. The proposed "solution" was to assist in moving a mattress from a "blocked off" room that had a "strong mold and musty odor," and to retrieve bedding from the same moldy room. The refusal to allow the guest to speak with a manager further compounded the negative experience, described as "not only inconvenient but completely unacceptable" and falling "far below that standard" expected of a Hilton property.
This severe negative feedback regarding basic hygiene, room quality, and staff's handling of a critical customer service issue is deeply concerning and directly contradicts the positive aspects. While the hotel's concept, amenities like the kitchen, and location are inherently attractive, the reported instances of unsanitary conditions and poor customer service significantly detract from the overall guest experience. Potential guests must be aware of this variability in experiences and consider these significant concerns when making a reservation. The presence of such a detailed negative review, directly addressing fundamental aspects of hotel operations, suggests that while the property has strong potential, consistency in cleanliness and staff responsiveness might be areas needing significant attention.
2168 Kingston Ct, Marietta, GA 30067, USA
Get directionsI am writing to express my deep dissatisfaction with the accommodations during my recent stay at your property. As a guest at a Hilton-branded hotel, I had a reasonable expectation of cleanliness, professionalism, and service — none of which were met. Upon checking into my room, I immediately noticed a strong, unpleasant odor. Upon further inspection, I discovered that the bed had visible urine stains and an overpowering smell that had permeated the covers and pillows. This created an extremely uncomfortable and unsanitary sleeping environment. When I brought this to the attention of the front desk, I was told there were no other rooms available. What I found particularly unacceptable was the lack of support or alternative solutions. I was not offered assistance in finding another hotel nearby, nor was there any initiative shown to make the situation right. The only option presented was for me to assist in moving a mattress from another room that had been blocked off due to a strong mold and musty odor. While the replacement mattress did not smell of urine, it was still unpleasant and clearly not a proper solution. I was also told to retrieve bedding from the same closed-off room, which smelled heavily of mold and mildew — not something any guest should be expected to deal with. To make matters worse, when I requested to speak with a manager in hopes of resolving the issue more appropriately, my request was refused. This experience was not only inconvenient but completely unacceptable. When booking a room at a Hilton property, I expect a standard of cleanliness and customer service that reflects the brand. This fell far below that standard.
Apr 08, 2025 · Scott SmithThe cost and availability of the rooms were reasonable. I didn’t realize how close the hotel was compared to the baseball park, The Battery, and an assortment of restaurants. The dining room was clean and easy to get through without running into people trying to get food. Would recommend booking here next time for another Atlanta trip.
Apr 06, 2025 · Rhon Walker IIOverall, a decent hotel for my family. Room was clean, but smelled damp. The full kitchen was nice, although the dishwasher didn't work and the kitchen sink had no hot water. We had dirty dishes so I notified the front desk, they apologized and said they would let maintenance know and I would not be charged. The bathroom is a Jack and Jill type, with a sliding door between the bedroom and bathroom that doesn't seal which was odd. I thought maybe it was supposed to be handicapped accessible, but the shower doors were very narrow. The shower water pressure was not great. The breakfast buffet had good choices. The potatoes were on a shelf and hard to get out, most of them falling onto the counter and wasted; it was the same configuration at another Home 2 that we stayed at, they must not mind wasting food. The pool was too cold for my son to enjoy.
Mar 31, 2025 · Laura KortenI stayed at let's say we won't say but it was an extended stay. My body ended up with burns on it. I came here because I have a lawsuit I just need some peace and quiet. The Hilton is the best hotel in America. I would advise anyone who's looking for a hotel go to the Hilton first. I have an associate who is coming here.
Apr 26, 2025 · Live CleanFor a quick stay, I had no complaints. The hotel was easily accessible and close to the highway and good eating options, the common areas were clean and spacious and the room was very clean and comfortable. I’d book again.
Apr 24, 2025 · Easy Lab Tech, LLC
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