Hilton Garden Inn Mystic/Groton ico

Hilton Garden Inn Mystic/Groton

Hotels Near Of MeConnecticutSoutheastern Connecticut Planning RegionGrotonCenter GrotonGold Star Highway

224 Gold Star Hwy, Groton, CT 06340, USA

4.0

Hotel was under construction, which was never mentioned upon booking. The breakfast (not free, very expensive) was cold and the service was slow and poor, with no utensils, etc. Makeshift restaurant was set up in a small conference room was small and dirty. Both of our rooms were not cleaned in between the days we stayed, so we had no clean towels, etc. The soap dispenser in our tub was completely empty. The pool (one of the main reasons we booked here, for the grandchildren to swim) was not in service due to a broken heater. When we spoke with the manager, her standard corporate answer of “thank you for the feedback” (several times), seemed disingenuous and she only offered Hilton points and an apology in response to our concerns about our poor stay. After speaking with other folks in the local area, they all said they weren’t shocked, that the hotel is well known locally for being terrible and dumpy. There were MANY other guests whom we spoke with that had similar complaints. The Hilton staff all seemed to be struggling with everything during renovations. We would never stay again. Stay away!!

James O'Loughlin
  • Overview
  • (860) 445-6800
  • www.hilton.com

Hilton Garden Inn Mystic/Groton Introduce

For those searching for "Hotels Near Of Me" in the Groton and Mystic, Connecticut area, the Hilton Garden Inn Mystic/Groton offers a contemporary and convenient lodging option. Located at 224 Gold Star Hwy, Groton, CT 06340, USA, this hotel provides a range of amenities and services designed for both business and leisure travelers. You can reach the hotel at (860) 445-6800 or +1 860-445-6800.

Environment: Modern Comfort with Ongoing Enhancements

The Hilton Garden Inn Mystic/Groton is part of a well-known hotel brand, offering a familiar level of comfort and service. The hotel recently underwent or is in the final stages of renovations, aiming to enhance the guest experience. While some past guests have noted construction in progress, more recent reviews indicate that these renovations are largely complete, leading to updated and "super pristine" rooms. The exterior presents a modern look, and the lobby area, even during periods of renovation, is designed to be welcoming. The property's location on Gold Star Highway provides easy access to major routes, making it a practical choice for those traveling by car.

It's important for potential guests to be aware of the renovation status, as this can impact certain areas or services, though the hotel staff and management are reportedly working to minimize disruption. Despite some reports of past issues during heavier renovation periods, more recent feedback indicates significant improvements, with many guests praising newly renovated areas and minimal impact on their stay. The hotel is generally described as being in a good, central location for exploring the Mystic and Groton areas, making it a convenient base for local exploration.

Services and Amenities: A Mix of Convenience and Comfort

The Hilton Garden Inn Mystic/Groton provides a comprehensive suite of services and amenities typical of the Hilton Garden Inn brand, aiming to cater to diverse guest needs:

  • Dining: The hotel features an on-site restaurant, the Great American Grill, which serves freshly prepared breakfast and dinner. Cooked-to-order breakfasts are available daily for a fee (approximately $7 to $13 per person), and a coffee shop/cafe is also on-site. Room service is available during limited hours. There is also a bar/lounge for guests to unwind. Some reviews, despite past concerns about the breakfast setup during renovations, now highlight excellent food quality and service at the restaurant.
  • Recreation and Fitness: The hotel boasts an indoor pool, which is a significant draw, especially for families. While there were past issues with the pool being out of service due to a broken heater or maintenance, recent information indicates it is open, typically from 5 AM to 10 PM. A fitness center is also available, equipped with weight-training machines. Some guests have noted the gym facilities, although a few past reviews mentioned issues with the pool's condition (e.g., disintegrating flooring) which would ideally be addressed during renovations.
  • Business and Connectivity: Free WiFi and wired internet access are available in both guest rooms and public areas. The hotel offers a 24-hour business center, meeting rooms, and banquet facilities, with over 5,200 sq ft of meeting space, making it suitable for corporate events and gatherings.
  • Guest Services: A 24-hour front desk ensures assistance is always available. Other conveniences include express check-in/check-out, luggage storage, laundry/dry cleaning services, an ATM/banking facility, and a sundry shop (Pavilion Pantry) with snacks and travel essentials.
  • Parking: Complimentary self-parking is available on-site, including wheelchair-accessible and van parking.
  • Pet-Friendly: The hotel is pet-friendly, allowing dogs and cats for a non-refundable fee of $75 per accommodation per stay (maximum 2 pets, with service animals exempt from fees).

It is worth noting that while many positive experiences are shared, there have been past concerns regarding service consistency during renovations, particularly around housekeeping and pool functionality. However, recent feedback suggests improvements in these areas, with many guests praising friendly and attentive staff.

Features: Comfortable and Well-Equipped Rooms

The Hilton Garden Inn Mystic/Groton offers 128 guest rooms, designed for comfort and convenience. Rooms are generally equipped with:

  • Bedding: Options include King and Queen beds, with comfortable mattresses and pillows. Hypoallergenic bedding is also available.
  • Bathroom: Private bathrooms with shower/tub combinations, complimentary toiletries, and hairdryers. Some accessible rooms feature roll-in showers.
  • In-room Amenities:
    • LCD TVs with cable channels and pay-per-view movies.
    • Microwave and mini-refrigerator for guest convenience.
    • Coffee/tea maker.
    • Adjustable air conditioning and heating.
    • Iron and ironing board.
    • In-room safe.
    • Desk with ergonomic chair.
  • Family-Friendly Features: Cribs/infant beds and rollaway/extra beds are available for an additional fee, making it suitable for families traveling with children.
  • Accessibility: The hotel offers accessible rooms and features, including wheelchair-accessible parking, pool, fitness center, and business center.

While some older reviews might mention worn carpets or smaller TVs in certain rooms, this is likely reflective of rooms pre-renovation. Newer reviews indicate clean, beautiful, and "mint" rooms, suggesting that updates are significantly improving the room quality.

Promotional Information and "Hotels Near Of Me" Category Insight

As a Hilton Garden Inn, this hotel frequently participates in Hilton Honors loyalty programs, allowing members to earn and redeem points for stays and enjoy benefits like digital check-in and digital key. For local users searching "Hotels Near Of Me" in the Groton/Mystic area, this hotel stands out for its brand recognition, reliable amenities, and strategic location near key attractions.

The hotel's proximity to various local points of interest makes it an attractive base for exploring southeastern Connecticut:

  • Military and Maritime Attractions:
    • Naval Submarine Base New London: Approximately a 3-minute drive (2.2 miles).
    • Historic Ship Nautilus and Submarine Force Museum: Approximately 1.81 miles.
  • Popular Tourist Destinations:
    • Mystic Aquarium and Institute for Exploration: Around a 9-minute drive (7.3 miles).
    • Olde Mistick Village: Approximately 9 minutes away (7.2 miles), offering unique shopping and dining.
    • Mystic Seaport Museum: About a 10-minute drive (7.9 miles), a living history museum showcasing maritime heritage.
  • Other Nearby Attractions:
    • New London Ferry Dock (3.7 miles).
    • Crystal Mall.
    • Connecticut College Arboretum.
    • Numerous dining options in Groton and Mystic, including popular spots like Mystic Pizza, S&P Oyster Co., and Engine Room.

The hotel's promotional efforts would emphasize its convenient location, the comfort of its newly renovated rooms, and key amenities like the indoor pool and on-site dining. While specific ongoing promotions aren't detailed in the provided information, Hilton Garden Inn often offers seasonal packages, discounts for Hilton Honors members, and deals for extended stays or advance bookings. Guests are encouraged to check the official Hilton website or contact the hotel directly for the most current offers.

Guest Feedback Summary

The reviews for Hilton Garden Inn Mystic/Groton are mixed, reflecting a period of transition, likely due to ongoing renovations. A highly negative review details significant issues, including undisclosed construction, cold and poor breakfast service in a makeshift area, lack of room cleaning, empty soap dispensers, and a non-functional pool. This guest also highlighted a perceived "disingenuous" management response and local reputation issues, strongly advising others to "Stay away!!".

In stark contrast, another review describes an "absolutely amazing" experience, praising Amanda at the front desk as "the sweetest person ever" for her helpfulness and patience. This reviewer found the rooms "so clean, very nice," and commended the housekeeping crew. They highlighted the hotel's central location as a major advantage and would "definitely recommend this hotel to anyone."

More recent external reviews (from late 2024 to early 2025) generally confirm the renovation status, with some guests experiencing construction noise but noting that it ceased by nightfall. Many praise the "newly renovated" and "super pristine" rooms, comfortable beds, and excellent food for dinner and breakfast, suggesting that the renovation process is indeed improving the guest experience. However, complaints about the pool being cold or closed for maintenance still appear in some recent feedback, indicating that not all issues may be fully resolved or consistently managed. The staff consistently receives high marks for friendliness and helpfulness, even amidst challenges. Overall, while the hotel has faced challenges during its renovation phase, there's a strong indication of improvement and a commitment to guest satisfaction, as evidenced by newer positive reviews. It is always recommended for guests to confirm the current status of all amenities, particularly the pool, directly with the hotel prior to booking if these are critical to their stay.

Hilton Garden Inn Mystic/Groton Photos

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Hilton Garden Inn Mystic/Groton 5
Hilton Garden Inn Mystic/Groton 5
Hilton Garden Inn Mystic/Groton 5
Hilton Garden Inn Mystic/Groton 5
Hilton Garden Inn Mystic/Groton 5
Hilton Garden Inn Mystic/Groton 5
Hilton Garden Inn Mystic/Groton 5
Hilton Garden Inn Mystic/Groton 5
Hilton Garden Inn Mystic/Groton 5

Hilton Garden Inn Mystic/Groton Location

Hilton Garden Inn Mystic/Groton

224 Gold Star Hwy, Groton, CT 06340, USA

Get directions

Reviews

Hotel was under construction, which was never mentioned upon booking. The breakfast (not free, very expensive) was cold and the service was slow and poor, with no utensils, etc. Makeshift restaurant was set up in a small conference room was small and dirty. Both of our rooms were not cleaned in between the days we stayed, so we had no clean towels, etc. The soap dispenser in our tub was completely empty. The pool (one of the main reasons we booked here, for the grandchildren to swim) was not in service due to a broken heater. When we spoke with the manager, her standard corporate answer of “thank you for the feedback” (several times), seemed disingenuous and she only offered Hilton points and an apology in response to our concerns about our poor stay. After speaking with other folks in the local area, they all said they weren’t shocked, that the hotel is well known locally for being terrible and dumpy. There were MANY other guests whom we spoke with that had similar complaints. The Hilton staff all seemed to be struggling with everything during renovations. We would never stay again. Stay away!!

Apr 16, 2025 · James O'Loughlin

This place was absolutely amazing! Amanda at the front desk was the sweetest person ever! First she had our room ready early for us, then we switched rooms 3 times(our reasons lol) and she never complained not once, ran around helping us, and was just the sweetest person while through it all. Rooms were so clean, very nice, housekeeping crew was so sweet. I would definitely recommend this hotel to anyone. It was so central to everything we needed and everywhere we had to go!

Mar 23, 2025 · Barbara Gonzalez

This was my second stay at this hotel. I booked this stay because my first stay was very positive! When I made this reservation it did say there were upgrades being done. Most of the lobby, restaurant and main entrance were closed on arrival. After working all day and then driving 4.5 hours, we got to our room around 7:30. Because I’m a Hilton Honors member we went straight to our room (checked in online) and then ran out for dinner. We returned back to our room at 9:45 and prepared to settle in when we discovered there was no water! I tried to call the front desk but the phone doesn’t work. So I went down to the front desk and overheard the person checking in joking about not having any water. When asked the front desk person she confirmed the water would be off from 10 - 12 for construction. I stated this was unacceptable and ask for a manager, she told me they were at home and she was not going to call them. When I questioned about no notification she said everyone had been notified and pointed to a sign on the desk and also said signs were also in the elevator. The font on the signs was very small and the signs in the elevator were posted away from the doors. The water was not off for 2 hours as posted but 6 hours! I called Hilton to complain and was told someone would contact me in 24 to 48 hours! So to recap no water all night, phone doesn’t work, toilet seat is smaller then the bowl and the shower was dirty and drain very slowly! So overall not a very positive stay at this point!

May 03, 2025 · Warren Stedman

The staff was PHENOMENAL! The bartender made a mistake on our drinks and fixed it no questions asked. The waiter at breakfast was very attentive and friendly. The lady at the front desk in the evening helped my physically challenged sister to her room with her luggage and the lady in the morning gave us a fantastic recommendation for a breakfast diner to meet up with family not staying in the hotel. The bed was a bit too hard for my wife and I but that's just a personal preference so I wouldn't hold it against them.

Feb 04, 2025 · Bryan Osborn

This hotel should not even be open. The lobby was closed, the restaurant and bar were closed, the pool was closed. We didn't find out about this until we checked in. I booked a suite, and when we got to the room, we found out that there was no sleeper sofa and the room was a total mess. We would have left, if not for the above and beyond service from Sarah at the front desk. She came up with an excellent solution for the room situation. The Diamond desk was notified. To the owners and management of this property, you should be ashamed. But you should also give Sarah a raise. April 2025.

Apr 27, 2025 · Kevin DeTrude

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