Hilton Garden Inn Silver Spring White Oak ico

Hilton Garden Inn Silver Spring White Oak

Hotels Near Of MeMarylandMontgomery CountySilver SpringBroadbirch Drive

2200 Broadbirch Dr, Silver Spring, MD 20904, USA

4.0

DO NOT STAY HERE! It is unclean, unsafe, and the manager is unprofessional and dishonest. Upon arrival, I immediately encountered multiple issues with the room. The toilet was not functioning properly, and there was an approximately 1-inch gap between the door and the hallway, which presented a serious safety and privacy concern. While the engineer did promptly fix the toilet and acknowledged the door gap as a safety issue—providing towels for me to stuff into the opening—this was clearly an inadequate and unprofessional. I also noticed what appeared to be black spots in the shower unsanitary stains in the tub and behind the toilet, stained pillows, and what appeared to be mold on the ceiling.They didn't check me out of my room so that I would have to pay for the entire stay even though I checked out early. Look at these disgusting pictures that was sent to them. The receptionist apologized and the manager as well via email, Yet they still refused a refund. They offered 50% of my money. Here's the email I sent to the receptionist on staff and the manager and they refused to give me a refund. They also told booking that I stayed the entire time when I have an email showing I emailed the receptionist and the manager

Kimberly Ransom
  • Overview
  • (301) 622-3333
  • www.hilton.com

Hilton Garden Inn Silver Spring White Oak Introduce

For those traveling to the Silver Spring area of Maryland, whether for business or leisure, the Hilton Garden Inn Silver Spring White Oak offers a recognized brand name with a range of amenities designed for a comfortable stay. This hotel aims to provide guests with a reliable and welcoming experience, featuring facilities that cater to both productive work trips and relaxing getaways. Situated conveniently in the White Oak section of Silver Spring, it serves as a practical base for exploring the local area or accessing key institutions.

As part of the Hilton Garden Inn family, this property typically adheres to a standard of quality and service, offering features such as on-site dining, a fitness center, and an indoor pool. While individual guest experiences can vary, the hotel strives to provide the foundational comforts that travelers expect from a reputable hotel brand. Its location makes it particularly appealing for visitors to the nearby FDA White Oak campus, as well as those looking to explore the broader Silver Spring and Washington, D.C. metropolitan areas.

Location and Accessibility

The Hilton Garden Inn Silver Spring White Oak is conveniently located at 2200 Broadbirch Dr, Silver Spring, MD 20904, USA. This address places it in the White Oak area of Silver Spring, a well-established and accessible part of Montgomery County, Maryland.

The hotel's location offers straightforward accessibility for guests traveling by car. It provides complimentary self-parking on-site, a significant benefit in the D.C. metropolitan area where parking can often be a challenge. Broadbirch Drive offers direct connections to major local arteries like New Hampshire Avenue (MD-650) and Columbia Pike (US-29). These routes provide efficient access to the Capital Beltway (I-495), which is a crucial highway for navigating the greater Washington, D.C. area, including destinations in Washington, D.C. itself, Northern Virginia, and other parts of Maryland.

One of the key advantages of this hotel's location is its close proximity to the FDA White Oak campus. For those visiting or working at the Food and Drug Administration, the hotel is just a short drive away (approximately 3-4 miles), making daily commutes very convenient. This makes it a preferred choice for government contractors, researchers, and other professionals associated with the FDA.

Beyond the FDA, the hotel is also relatively close to other significant points of interest. Downtown Silver Spring, with its vibrant arts and entertainment district, diverse dining scene, and shopping options, is approximately a 15-20 minute drive away. Institutions like the University of Maryland, College Park, are also within a reasonable driving distance (around 10-15 minutes). For public transportation, there are local bus stops nearby (e.g., on Tech Rd & Broadbirch Dr) for Montgomery County Ride On buses, which can connect to Metro stations like Silver Spring (on the Red Line) for access to Washington, D.C. This blend of vehicular access and proximity to local bus routes enhances its overall accessibility for various travel needs.

Services Offered

The Hilton Garden Inn Silver Spring White Oak provides a variety of services aimed at ensuring a comfortable and convenient stay for its guests.

  • Great American Grill Restaurant: The hotel features an on-site restaurant, Great American Grill, which serves American cuisine. Guests can enjoy cooked-to-order breakfast (available for a fee, typically around $10.95 per person) and other meals, with limited room service available.
  • Bar/Lounge: A bar/lounge area is available for guests to relax and enjoy beverages.
  • Complimentary Wi-Fi: High-speed wired and wireless internet access is provided free of charge in all guest rooms and public areas.
  • Complimentary Self-Parking: Free self-parking is available on site for guests.
  • Indoor Pool: An indoor heated swimming pool is available for guest enjoyment, providing a year-round option for recreation and relaxation.
  • 24-Hour Fitness Center: A well-equipped gym is accessible 24/7, allowing guests to maintain their fitness routines at their convenience.
  • 24-Hour Business Center: A business center with computer stations and printing facilities is available around the clock.
  • 24-Hour Front Desk: The front desk operates 24 hours a day, providing assistance with check-in, check-out, and other guest inquiries.
  • The Shop (Pavilion Pantry): A 24-hour convenience store offering snacks, beverages, and travel essentials.
  • Laundry Facilities: Self-service laundry facilities are available for guest use. Dry cleaning/laundry services are also offered.
  • Microwave & Refrigerator in Rooms: All guest rooms are equipped with a microwave and refrigerator, adding convenience for storing and reheating food.
  • Coffee/Tea Maker in Rooms: Each room includes a coffee/tea maker.
  • Meeting and Event Space: The hotel offers approximately 1,000 square feet of conference and meeting space, suitable for various events.
  • Digital Key: Hilton Honors members can use the Digital Key feature for convenient room access via their smartphone.
  • Pet-Friendly Policy: The hotel is pet-friendly, welcoming dogs for a non-refundable fee (with different rates for short vs. longer stays and a maximum weight limit, typically 75 lbs).

Features / Highlights

The Hilton Garden Inn Silver Spring White Oak offers several features and highlights that contribute to a comfortable and convenient stay for its guests.

  • Recognized Hilton Brand: As part of the Hilton family, the hotel generally upholds the brand's standards for service and amenities, providing a sense of reliability for travelers.
  • Strategic Location: Its prime location near the FDA White Oak campus is a significant highlight, making it incredibly convenient for government, business, and pharmaceutical visitors to the area. It also offers good access to major roadways for exploring the broader D.C. metro region.
  • Indoor Heated Pool: The availability of an indoor pool provides a year-round option for relaxation and family fun, a popular amenity for many guests.
  • On-Site Dining (Great American Grill): The presence of an on-site restaurant and bar means guests don't have to leave the hotel for meals, offering convenience for breakfast (available for a fee) and dinner.
  • Complimentary Wi-Fi and Parking: Free high-speed internet access in all rooms and public areas, along with complimentary self-parking, adds considerable value and convenience to the stay.
  • In-Room Amenities for Comfort: All 107 rooms are equipped with thoughtful touches like premium bedding, a refrigerator, microwave, coffee/tea maker, HDTV, and an iron/ironing board, enhancing the feeling of home.
  • 24-Hour Facilities: The 24-hour fitness center, business center, and front desk ensure that guests have access to essential services and recreation at any time, accommodating diverse schedules.
  • Pet-Friendly Accommodation: The hotel's policy of welcoming pets (with a fee) is a major highlight for travelers who wish to bring their furry companions along.
  • Meeting and Event Capabilities: With dedicated conference space, the hotel is equipped to host business meetings, small conferences, or social gatherings, appealing to both corporate and local community needs.

It's important for potential guests to note that while the hotel generally aims to provide a positive experience, recent customer reviews have highlighted concerns regarding cleanliness, room conditions (e.g., dingy carpets, stained areas, gaps in doors, dim lighting), and the responsiveness of management to these issues, as well as concerns about noise and professionalism of staff at breakfast. These aspects should be considered when evaluating the suitability of the hotel for individual needs.

Promotions or Special Offers

As a Hilton property, the Hilton Garden Inn Silver Spring White Oak frequently participates in Hilton Honors promotions and various special offers. For Maryland locals considering a stay, these promotions can provide value:

  • Hilton Honors Membership: Joining the Hilton Honors loyalty program is highly recommended. Members receive exclusive discounts on room rates, earn points for stays (redeemable for free nights), and can enjoy benefits like digital key access, free Wi-Fi, and late checkout where available.
  • "Stay Longer and Save" Deals: Like many hotels catering to various stay lengths, the Hilton Garden Inn might offer discounted rates for booking multi-night stays (e.g., 3-night minimums or more). These are often listed on the official Hilton website.
  • Seasonal Promotions: Hilton regularly runs global or regional promotions tied to specific seasons or holidays. These might include bonus points offers, percentage discounts on room rates, or packages that include additional amenities.
  • AAA/AARP Discounts: Members of AAA or AARP are typically eligible for discounted rates. It's always advisable to inquire about these special offers when booking.
  • Government & Military Rates: For eligible government employees and military personnel, special discounted rates are usually available.
  • "Points & Money" Rewards: Hilton Honors members can use a combination of points and money to book stays, offering flexibility in managing travel budgets.
  • Online Travel Agencies (OTAs): Websites like Expedia, Booking.com, and KAYAK often list current deals and compare prices. KAYAK data suggests that "the cheapest deals can generally be found in February and December" and that "prices can also vary depending on which day of the week you stay," with Mondays or Saturdays potentially being cheaper.

For the most accurate and up-to-date promotions, it is always recommended to visit the official Hilton Garden Inn Silver Spring White Oak website or call the hotel directly at (301) 622-3333. Always review the terms and conditions of any offer, including blackout dates and cancellation policies, before confirming your booking.

Contact Information

For inquiries, reservations, or to obtain more information about the Hilton Garden Inn Silver Spring White Oak, you can reach them through the following contact details:

  • Address: 2200 Broadbirch Dr, Silver Spring, MD 20904, USA
  • Phone: (301) 622-3333

For the most current availability and to make reservations online, visiting the official Hilton website for this specific location is recommended.

Conclusion: Why this place is suitable for locals

For Maryland locals, particularly those in Montgomery County and the greater D.C. metropolitan area, the Hilton Garden Inn Silver Spring White Oak, despite some highlighted guest concerns, can still serve as a suitable option for specific needs. Its strategic location and certain amenities offer practical benefits for residents.

One of the primary advantages for locals is its proximity to the FDA White Oak campus. If a local resident has family or friends visiting from out of town who are working at or visiting the FDA, this hotel offers a convenient and well-known lodging option right nearby. Similarly, for local businesses or government contractors who need to send employees for short-term projects or training at the FDA, the Hilton Garden Inn provides a professional and accessible base. The complimentary parking is a significant plus, making it easy for both locals and their guests to commute without the hassle of street parking or additional fees.

Furthermore, the hotel's amenities like the indoor pool and fitness center can appeal to locals looking for a "staycation" or a change of scenery. For families in the area whose homes might be undergoing renovations, or who need temporary lodging due to unforeseen circumstances, the hotel offers a familiar brand with essential comforts. The in-room microwave and refrigerator can also be valuable for locals seeking to reduce dining-out expenses during a temporary stay.

While recent reviews mention issues with cleanliness, room conditions, and service, it's crucial for locals to approach a booking with managed expectations and perhaps to directly address any concerns upon check-in. However, for those prioritizing a recognizable brand, a convenient location near a major employer like the FDA, and a set of standard amenities (like an indoor pool and free Wi-Fi), the Hilton Garden Inn Silver Spring White Oak remains a viable choice within the local Maryland landscape. It's a pragmatic option for residents needing a functional, well-located hotel with the backing of a major chain for specific, often short-term, lodging requirements.

Hilton Garden Inn Silver Spring White Oak Photos

Hilton Garden Inn Silver Spring White Oak 4
Hilton Garden Inn Silver Spring White Oak 4

Hilton Garden Inn Silver Spring White Oak Location & Map

2200 Broadbirch Dr, Silver Spring, MD 20904, USA

Reviews

DO NOT STAY HERE! It is unclean, unsafe, and the manager is unprofessional and dishonest. Upon arrival, I immediately encountered multiple issues with the room. The toilet was not functioning properly, and there was an approximately 1-inch gap between the door and the hallway, which presented a serious safety and privacy concern. While the engineer did promptly fix the toilet and acknowledged the door gap as a safety issue—providing towels for me to stuff into the opening—this was clearly an inadequate and unprofessional. I also noticed what appeared to be black spots in the shower unsanitary stains in the tub and behind the toilet, stained pillows, and what appeared to be mold on the ceiling.They didn't check me out of my room so that I would have to pay for the entire stay even though I checked out early. Look at these disgusting pictures that was sent to them. The receptionist apologized and the manager as well via email, Yet they still refused a refund. They offered 50% of my money. Here's the email I sent to the receptionist on staff and the manager and they refused to give me a refund. They also told booking that I stayed the entire time when I have an email showing I emailed the receptionist and the manager

Jun 01, 2025 · Kimberly Ransom

WORSE -SMELL DRUGS During my stay at the Hilton Garden Inn in Silver Spring with my wife and two kids, the experience was far from what we expected. From the moment we stepped into our assigned room, everything seemed normal until 9:00 pm when we were ready to go to bed and we were hit with a strong, overwhelming smell of drugs, which also lingered in the hallways. It was so bad that it made us uncomfortable, especially with young children in tow. I immediately brought this to the attention of the front desk around 1:26 am but their response was dismissive and unhelpful. They either didn’t seem concerned or had no real solution to the issue except a little spray leaving us stuck in an unpleasant environment. To make matters worse, the next morning, the breakfast service was shockingly disrespectful. The staff seemed rude and inattentive, treating us as if we were an inconvenience rather than guests. Service was slow, and when we asked about basic things like orange juice refills or missing items, the responses were either curt or completely ignored. It was an overall frustrating and disappointing experience, making us feel unwelcome. For a hotel that carries the Hilton name, we expected a certain level of cleanliness, professionalism, and hospitality, but this stay completely fell short. It’s not a place we would return to, and I wouldn’t recommend it to families looking for a comfortable and respectful environment.

Mar 10, 2025 · Benjamin Kaore

PLEASE rethink your stay at a Silver Spring hotel location. VERY DATED & UNKEMPT HOTEL. This place claims to have beeb renovated or refreshed in past 7 yrs but that is unbelievable. The draperies and hotel room contents are not contemporary at all. Further, the cleanliness of the hotel is questionable. Our room had no stopper in the vanity sink and the bathtub did not drain at all. If you complain, no one will respond or care. Very dismissive, cavalier and aloof staff, who appear to be mostly foreign-born workers. Just please consider alternative choices of a higher-quality brand. This place was conveniently located near a church where we needed to attend a funeral. We had no forewarning and are now warning others forthrightly and honestly to avoid this dive. Put simply, this hotel is a mess and not worthy of a Hilton logo. Very disappointed and upset.

May 31, 2025 · Lizbeth Ellis

I had a good stay here for a night. I gave 2 star because I booked a reservation the following day and tried to cancel it and they intentionally would not cancel it in order to receive money. Got the issue resolved with Hilton’s. As far as my stay my room was not bad but the act of refusing to cancel my reservation and lying about canceling it to receive money was disgraceful

Apr 24, 2025 · Alayiah Wallace

The room was not what I expected for the price. The bathroom tub was ran down, coark looks molded, tub was stop up so you standing in your sitting water, toilet was stopped up, no soap in the complementary soap dispenser. I called the front desk to switch rooms this morning but I would rather a refund. Customer service was good that’s about it. Very disappointed it’s my sons birthday stay.

Apr 05, 2025 · Crystal Miles

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