Hilton Garden Inn Winston-Salem/Hanes Mall

### Introduction / Overview

For those visiting Winston-Salem, North Carolina, whether for a shopping spree, business trip, or family getaway, the Hilton Garden Inn Winston-Salem/Hanes Mall offers a blend of comfort, convenience, and attentive service. As part of the trusted Hilton family of brands, this hotel aims to provide a reliable and pleasant experience with a focus on modern amenities and a welcoming atmosphere.

The hotel often receives high praise for its staff and overall ambiance. One particularly impressed guest, who was initially unhappy with a different nearby property, quickly found a solution here: "A quick call to this HGI and the staff was AMAZING and extremely helpful! We are Gold Members, but she didn't know this yet & we were treated with the utmost professionalism & kindness." This highlights a consistent commitment to guest satisfaction and a generally positive, upscale environment. Another positive review declared, "THIS IS THE BEST hotel near the Mall area. It's worth it if you're paying a bit more! Quiet, clean & upscale property!!" These sentiments speak to the quality of the stay and the value perceived by guests who prioritize a peaceful and well-maintained environment.

However, it's worth noting that experiences can vary. One review provided a starkly different account, citing issues such as a non-working TV, a "terrible" bar with no waiters, a "leaking roof everywhere," and a "small and dirty" pool. This guest expressed strong dissatisfaction, stating, "DO NOT RECOMMEND GOING IF YOU HAVE CHILDREN... This is very bad for business trips because nothing works and this hotel is surrounded by nothing." This contrast in feedback suggests that while many have excellent stays, occasional maintenance issues or service inconsistencies might occur. Prospective guests are encouraged to consider the majority of positive experiences alongside any outliers.

Overall, the Hilton Garden Inn Winston-Salem/Hanes Mall aims to provide a reliable and comfortable base for exploring the area, with a strong emphasis on service and key amenities that cater to a wide range of travelers.

### Location and Accessibility

The Hilton Garden Inn Winston-Salem/Hanes Mall boasts a strategic location that is highly convenient for a variety of travelers, particularly those focused on shopping, medical visits, or business in the western part of Winston-Salem, North Carolina. You'll find this hotel precisely at:

1325 Creekshire Way, Winston-Salem, NC 27103, USA

This address places the hotel directly in the vibrant Hanes Mall area, offering immediate access to the "largest mall in the southeast." This is a significant draw for shoppers and provides a wealth of dining options. The hotel is noted as being "walking distance to various restaurants," which adds immense convenience for guests looking to dine out without needing to drive. Beyond immediate walkability, it's also "driving minutes from more restaurants" and various area attractions.

Accessibility is a key advantage, with the hotel located "near I-40" and "Exit 189," providing easy access to and from major roadways, which is ideal for those traveling by car. For essential services and major institutions, the location is highly practical. It is less than one mile from a Wal-Mart Supercenter, making it easy to pick up necessities. Major nearby corporations include HanesBrands, Forsyth Medical Center, and Atrium Health Wake Forest Baptist, making it a convenient choice for business travelers or those visiting loved ones in these facilities.

For entertainment, the hotel is also close to AMF Winston-Salem Lanes and the AMC Hanes 12 Movie Theatre (both less than one mile away). While some reviewers mentioned that the hotel "is surrounded by nothing" from a certain perspective, the wealth of readily accessible shopping, dining, and essential services in the immediate vicinity contradicts this. Educational institutions like Winston-Salem State University, Wake Forest University, Salem College, UNC School of the Arts, and Forsyth Technical Community College are all less than 15 minutes away, broadening its appeal to visitors with ties to these institutions. The hotel also features "Complimentary self-parking" and "Wheelchair-accessible parking," ensuring ease of access for all guests arriving by vehicle.

### Services Offered

The Hilton Garden Inn Winston-Salem/Hanes Mall is designed to provide a comfortable and convenient stay with a range of services that cater to both business and leisure travelers. Here's an overview of the services you can typically expect:

• Guest Rooms with Essential Amenities: The hotel features 112 guestrooms, each equipped with a 42-inch flat-screen TV (some offering Netflix, Hulu, and streaming services), a refrigerator, microwave, and coffee maker. Guests also benefit from premium bedding, pillow menus, a spacious work area, iron/ironing board, and a private bathroom with a shower/tub combo and hairdryer. Complimentary wired and wireless internet access is available in all guestrooms.
• On-Site Dining: The "Great American Grill" restaurant serves breakfast and dinner daily. While breakfast is typically offered for a fee (e.g., ~$12-13 per person), it provides a convenient on-site option. Room service is also available during the evenings. The hotel also has a Lobby Bar open in the evenings.
• 24-Hour Pavilion Pantry: A convenience mart open 24 hours allows guests to purchase snacks, beverages, and travel essentials anytime.
• Complimentary Internet Access: Guests receive complimentary wired and wireless internet access in all guestrooms and meeting spaces.
• Indoor Swimming Pool and Whirlpool: The hotel features an indoor pool and whirlpool for relaxation and recreation. While one review mentioned the pool being "small and dirty," these are standard amenities provided.
• 24-Hour Fitness Center: A well-equipped fitness center is available 24/7, allowing guests to maintain their workout routines.
• 24-Hour Complimentary Business Center: Equipped with computers, printers, and internet access, this center is available around the clock for business needs.
• Meeting Spaces: The hotel offers 2,200 square feet of flexible meeting space across 3 meeting rooms, including a boardroom and a larger ballroom, suitable for various events and conferences.
• Complimentary Self-Parking: Free on-site self-parking is available for guests, including wheelchair-accessible parking.
• Pet-Friendly Policy: The hotel welcomes pets (dogs or cats, up to 50 lbs, maximum 2 pets per room) for an extra charge (typically around $75 per pet, varies based on length of stay). Service animals are exempt from fees.
• Laundry Services: Valet and self-laundry services (coin laundry) are available on-site for guest convenience.
• 24-Hour Front Desk & Express Check-out: Round-the-clock reception ensures assistance at any time, and express check-out streamlines departure.
• Daily Housekeeping: Ensures a fresh and clean environment throughout your stay.
• Safety Features: The property includes safety features like a carbon monoxide detector, fire extinguisher, smoke detector, security system, and first aid kit.

These services are designed to provide a well-rounded and comfortable experience for all guests at the Hilton Garden Inn Winston-Salem/Hanes Mall.

### Features / Highlights

The Hilton Garden Inn Winston-Salem/Hanes Mall stands out with several key features and highlights that contribute to a comfortable and convenient stay for its guests. These elements are frequently praised and define the hotel's appeal:

• Strategic Hanes Mall Area Location: This is arguably the biggest highlight. The hotel's proximity to the "largest mall in the southeast - Hanes Mall" means guests have immediate access to extensive shopping, dining, and entertainment options. It's also "walking distance to various restaurants," providing great convenience.
• Exceptional Staff & Professionalism: Consistent positive feedback points to an "AMAZING and extremely helpful" staff who treat guests with "utmost professionalism & kindness." This commitment to service is a major differentiator and can significantly enhance the guest experience, even in unexpected situations (like a last-minute change of plans).
• "Quiet, Clean & Upscale Property": Many guests appreciate the hotel's overall ambiance, describing it as a "quiet, clean & upscale property." This speaks to the well-maintained facilities and a peaceful environment conducive to relaxation or productive work.
• In-Room Comfort & Convenience: Each guestroom is well-equipped with amenities that enhance comfort and self-sufficiency, including a microwave, refrigerator, and coffee maker. These features are invaluable for longer stays, families, or simply for reheating leftovers from nearby restaurants. The "42" televisions" and "complimentary wired and wireless internet access" also ensure entertainment and connectivity.
• Complimentary Self-Parking: Providing free on-site self-parking is a significant convenience, especially in an area with a large shopping center, alleviating any concerns about parking availability or cost.
• On-Site Dining & Convenience Store: The "Great American Grill" restaurant offers breakfast and dinner, and the "24-hour Pavilion Pantry convenience mart" ensures that guests have access to food, drinks, and essentials at any time, reducing the need to leave the property for basic needs.
• Pet-Friendly Policy: For travelers with furry companions, the hotel's pet-friendly policy (allowing dogs and cats for a fee) is a major highlight, making it a welcoming option for the entire family.
• 24-Hour Business & Fitness Centers: The availability of round-the-clock business and fitness facilities caters to both corporate travelers needing to stay productive and leisure guests wanting to maintain their workout routines.
• Proximity to Medical & Business Hubs: Its location near major corporations like HanesBrands and medical centers such as Forsyth Medical Center and Atrium Health Wake Forest Baptist makes it an ideal choice for those visiting for work or medical appointments.

These combined features offer a compelling reason to choose the Hilton Garden Inn Winston-Salem/Hanes Mall for a visit to the area.

### Promotions or Special Offers

As a part of the Hilton family of brands, the Hilton Garden Inn Winston-Salem/Hanes Mall frequently participates in a wide range of promotions and special offers. While specific deals are dynamic and can change based on seasons, events, and demand, here are common types of promotions you can typically find:

Hilton Honors Member Benefits:

• Exclusive Member Rates: Hilton Honors members consistently receive the lowest publicly available rates when booking directly through Hilton channels (website, app, phone).
• Points Earnings & Redemption: Members earn points on every eligible stay, which can be redeemed for free nights, unique experiences, and more across Hilton's global portfolio. Gold and Diamond members receive bonus points on stays (Gold members get an 80% bonus).
• Daily Food & Beverage Credit or Continental Breakfast: Hilton Honors Gold members (and Diamond) at U.S. hotels typically receive a daily Food & Beverage Credit, or complimentary continental breakfast at select brands outside the U.S. This is a significant value proposition.
• Digital Key & Digital Check-in/Check-out: Streamline your arrival and departure process using the Hilton Honors app.
• Space-Available Room Upgrades: Gold members are eligible for space-available room upgrades (up to Executive Floor room types), though suites are generally excluded for Gold status.
• Free WiFi: Complimentary standard Wi-Fi is a benefit for all Hilton Honors members.

General Promotions & Packages:

• Advance Purchase Rates: Booking your stay well in advance often secures a discounted, non-refundable rate.
• Weekend Getaway Packages: Special rates or inclusions for stays over specific weekend dates, sometimes bundled with dining credits or local attraction tickets.
• Family Offers: Given the hotel's family-friendly amenities (e.g., microwave, refrigerator in room, cribs available), look for packages that might include discounts on local family attractions or special amenities for children.
• AAA/AARP Discounts: Members of AAA or AARP typically qualify for reduced rates.
• Government/Military Rates: Special rates are often available for eligible government employees and military personnel.
• Seasonal Sales & Flash Sales: Hilton frequently runs brand-wide promotions during specific times of the year, offering percentage discounts, bonus points, or other incentives. It's always advisable to check the official Hilton website for these.
• "Breakfast Included" Rates: While breakfast is generally for a fee, sometimes specific booking rates or packages will include complimentary breakfast, so keep an eye out for these options.

For the most current and accurate information on promotions and special offers available for Hilton Garden Inn Winston-Salem/Hanes Mall, your best resources are the official Hilton website (hilton.com) or by calling the hotel directly using the contact information provided. Be sure to mention any memberships or affiliations you have to check for applicable discounts.

### Contact Information

Should you need to make a reservation, inquire about specific amenities, or seek assistance with your stay at the Hilton Garden Inn Winston-Salem/Hanes Mall, their friendly staff are ready to help. You can reach them through the following contact details:

Address:
1325 Creekshire Way, Winston-Salem, NC 27103, USA

Phone:
(336) 765-1298

Mobile Phone:
+1 336-765-1298

Calling the hotel directly is often the most efficient way to get real-time information on availability, discuss specific needs (like pet-friendly rooms or accessible accommodations), or clarify any details to ensure your visit to Winston-Salem is as smooth as possible.

### Conclusion: Why this place is suitable for locals

For residents of North Carolina, especially those in Winston-Salem and the surrounding areas, the Hilton Garden Inn Winston-Salem/Hanes Mall offers several compelling reasons why it's a suitable and practical choice, extending beyond typical tourist visits. Its location and amenities make it a valuable resource for local needs.

Firstly, its prime location near Hanes Mall is a significant advantage for locals. If you're planning a serious shopping day, attending an event at the mall, or simply want to enjoy dinner and a movie in the area, a staycation at this Hilton Garden Inn can turn a regular outing into a relaxed mini-getaway. It eliminates the need to rush home after a long day of shopping or entertainment, allowing you to fully unwind and enjoy the local amenities.

Secondly, for hosting out-of-town guests, this hotel is an excellent recommendation. Whether family or friends are visiting for holidays, special occasions, or just to explore the area, the Hilton Garden Inn provides a comfortable and reliable base. With amenities like in-room microwaves and refrigerators, and a variety of nearby dining options, your guests will have all the conveniences of home while enjoying their visit without putting any strain on your own living space. The "quiet, clean & upscale property" reputation ensures a positive experience for your visitors.

Thirdly, for local business trips or medical appointments, particularly those involving Forsyth Medical Center or Atrium Health Wake Forest Baptist, the hotel's proximity makes it incredibly convenient. If you or a family member needs to be in the area for early morning appointments, or for a multi-day training, a comfortable and quiet hotel stay can reduce stress and ensure you are well-rested and prepared. The 24-hour business center and free Wi-Fi further support any work-related needs.

Finally, the hotel's pet-friendly policy is a major benefit for local pet owners. If you need a temporary place to stay with your furry companions, perhaps during home renovations or a local emergency, the Hilton Garden Inn offers a welcoming option where your pets are allowed. This flexibility is a significant comfort for many local families, ensuring all members of the household are accommodated. The consistent positive reviews regarding staff professionalism also mean locals can trust they and their guests will be well taken care of.