Hotels Near Of MeKentuckyJefferson CountyLouisvilleChamberlain Lane
3711 Chamberlain Ln, Louisville, KY 40241, USA
Be careful about this place. Rooms were fine. Hotel hung on to my deposit for 2 and a half weeks. When talking to the lady there she was rude and argumentative. She said she released the money. Now let's see how much longer. She must not have had her coffee. Yes, this owner would not even allow me to talk. Now she is trying to cover her butt. If your your gonna be treated like that by the owner folks, I don't recommend staying there. There was no respect from this lady and there was no interruptions. She's trying to cover her butt because she was in the wrong. The staff are definitely alot kinder and respectful than the owner. Wow!
When searching for "Hotels Near Of Me" in Louisville, Kentucky, the Holiday Inn Express Louisville Northeast by IHG often emerges as a top choice for travelers seeking a balance of comfort, convenience, and value. Located at 3711 Chamberlain Ln, Louisville, KY 40241, USA, this hotel is designed to cater to a diverse range of guests, from families on a leisure trip to business professionals requiring efficient services. You can reach them directly at (502) 814-0004 or +1 502-814-0004.
The Holiday Inn Express Louisville Northeast enjoys a strategic location that provides easy access to various points of interest in Louisville. Situated in the northeast part of the city, it offers a relatively quiet atmosphere, which many guests appreciate for a restful stay. Its proximity to major highways simplifies travel, making it a convenient stop for those passing through or using it as a base to explore the city.
While specific environmental nuances of the immediate surroundings are not extensively detailed, the hotel's placement near areas like the Paddock Shops, Chamberlain Pointe Shopping Center, and the Eastpoint Business Park suggests a blend of commercial convenience and suburban tranquility. It’s also noted to be near Norton Children's Medical Center. For those looking to explore Louisville's attractions, the hotel is within a reasonable driving distance to popular spots such as the Louisville Zoo, Louisville Slugger Museum, Kentucky Kingdom, Churchill Downs, and the KFC Yum Center. This accessibility makes it appealing for both recreational visitors and those on business trips with engagements in various parts of the city.
The Holiday Inn Express Louisville Northeast is well-equipped with a variety of services and amenities designed to enhance the guest experience. A standout feature, consistently praised by guests, is the complimentary Express Start™ Breakfast buffet. This daily offering includes a fresh and varied selection, often featuring hot items like eggs and sausage, along with fresh fruit, ensuring guests start their day energized. The breakfast is available on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM, providing flexibility for different schedules.
For recreation and relaxation, the hotel boasts a large indoor swimming pool, complete with sun loungers, offering a refreshing escape. There is also an on-site fitness center, which, while described by some as simple, provides enough equipment for a basic workout to maintain your routine while traveling. The pool is typically open from 9 AM to 10 PM. Additionally, guests can benefit from on-site laundry facilities, dry cleaning services, and a vending machine for snacks and drinks.
Business travelers will find the hotel particularly accommodating with a 24-hour business center and free in-room Wi-Fi, ensuring connectivity and productivity. There's also a meeting room available, with approximately 463 square feet of space, suitable for small gatherings or business meetings. The hotel offers complimentary self-parking, including RV/bus/truck parking, which is a significant convenience for guests traveling with larger vehicles.
Other essential services include a 24-hour front desk, express check-in and check-out, luggage storage, and multilingual staff (English, Chinese Mandarin, Spanish). The hotel also adheres to IHG's "Clean Promise," emphasizing their commitment to cleaning and disinfection practices, and offers contactless check-in/check-out for added safety.
The hotel features 81 comfortable guest rooms, including standard rooms and suites. Reviews frequently highlight the cleanliness and comfort of the rooms. Each room is designed with the guest's comfort in mind, offering amenities such as 55-inch flat-screen TVs with premium cable channels, refrigerators, microwaves, and coffee/tea makers. The beds are equipped with pillowtop mattresses and soft sheets, contributing to a restful night's sleep. Private bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
Additional room features include air conditioning, desks, and iron/ironing boards. For families, free cribs/infant beds are available upon request, and up to three children aged 18 and under can stay free when occupying the parent or guardian's room using existing bedding. Connecting rooms are also available upon request and subject to availability.
While specific, time-limited promotional offers are not detailed in the provided information, the Holiday Inn Express brand is known for its value proposition, often including complimentary breakfast and Wi-Fi as standard benefits. For those interested in earning rewards, the IHG One Rewards program allows members to accrue points on stays, which can be redeemed for future travel. Business travelers may also find benefits through IHG Business Rewards, which occasionally offers double points for booking meetings, weddings, or rooms.
Guest reviews offer valuable insights into the hotel experience. One guest traveling from Memphis to Ohio highly recommended the hotel, praising its "super clean" rooms, "easy check-in," "SO comfortable beds," and "incredibly soft sheets." This traveler, typically "very picky" about hotels, found this Holiday Inn Express to "stand out" and highlighted the "fresh and convenient breakfast." This feedback strongly supports the hotel's commitment to comfort and convenience.
However, it is important to note a contrasting review regarding a deposit issue, where a guest reported a two-and-a-half-week delay in deposit return and an unpleasant interaction with the owner. This review suggests an inconsistency in customer service, particularly concerning communication and resolution of financial matters with the ownership. Despite this, the same review mentioned that "the staff are definitely a lot kinder and respectful than the owner," indicating that the day-to-day service from the hotel's employees is generally positive. This highlights the importance of the hotel staff in creating a positive guest experience, even when other issues may arise.
In summary, Holiday Inn Express Louisville Northeast by IHG positions itself as a reliable option for those searching for "Hotels Near Of Me" in Louisville. It offers a comprehensive set of amenities, including a complimentary breakfast, an indoor pool, and a business center, within a convenient location. While a past negative interaction with management was noted, the overall sentiment from guests, particularly regarding cleanliness, comfort, and the helpfulness of the general staff, remains largely positive, making it a viable choice for a comfortable and convenient stay in Louisville.
3711 Chamberlain Ln, Louisville, KY 40241, USA
Get directionsBe careful about this place. Rooms were fine. Hotel hung on to my deposit for 2 and a half weeks. When talking to the lady there she was rude and argumentative. She said she released the money. Now let's see how much longer. She must not have had her coffee. Yes, this owner would not even allow me to talk. Now she is trying to cover her butt. If your your gonna be treated like that by the owner folks, I don't recommend staying there. There was no respect from this lady and there was no interruptions. She's trying to cover her butt because she was in the wrong. The staff are definitely alot kinder and respectful than the owner. Wow!
May 22, 2025 · Ed SutherlandNo complaints! This hotel was a stop for us on the way to and from Ohio traveling from Memphis. Super clean, easy check in, beds are SO comfortable, and the sheets were incredibly soft. I usually don’t stay at Holiday Inns because I’m very picky, but this one stood out to me! The breakfast was fresh and convenient before we hopped on the road. 10/10 would stay here again!
Mar 17, 2025 · Jenna BrownI had a very pleasant stay here. Me and my child utilized the heated indoor pool. We both enjoyed the good hotel breakfast the next morning. Comfortable beds, good shower. Lots of other little things in the room made this a very welcome stay.
Dec 27, 2024 · Carl “SoCalRoadDog” aka PotatoheadThere was severe weather (tornado warnings) coming in affecting the entire state and the front desk refused to cancel reservations-due to a “policy”. There was no consideration for the safety and security of my family-this was just about the money. How disappointing and extremely disheartening. We won’t be using IHG for as long as it’s possible. Customer service is below anything I’ve experienced as a frequent traveler. EDIT: 3/18/25 After providing clarity for the GM Megan, she decided it best to pass the blame on the customer for booking through a third-party (unbeknownst to us) because it was done by an Active/Retired military source. Megan also thought it best to get resolution by hanging up the phone mid-conversation, unfortunately not having the capacity to take feedback on her front of house. Now with some clarity, it turns out that the GM Megan was the person who decided to make the initial decision to not cancel the reservation due to circumstances out of our control and allowed for the front desk attendant, to pass on communication and take accountability for the initial decisions made. IHG: I would like to think better in the development of management at your establishments and most importantly on General Managers whom are the leaders and the faces to the hotels.
Mar 18, 2025 · Desiree PoloMarcus, at the front desk, is an exceptional employee! He made my check-in process quick and pleasant. He also gave me local food tips and he greeted me each evening upon returning to the hotel. Also these rooms are larger than most hotels of this tier. The TV is large and the fridge even has a little freezer section. It is a modern room without seeming "sterile". I had one of my best stays ever here. I look forward to my return.
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