Holiday Inn Express New York Jfk Airport Area, an IHG Hotel

I stayed here in November, 2024 and left with bed bug bites all over my legs that required medical attention. I called the hotel front desk to report it and the person on staff was highly unprofessional and accused me of lying for points/refund without hearing my story and concern. DO NOT stay here if you don't want bed bugs!

Luggage storage room is very tiny. They couldn't fit all my luggage. On booking they mentioned they offer free breakfast which isn't true , it is like you are being robbed. Room was okay however staff were friendly and helpful. Airport shuttle was free and convenient. Some guest were smoking in their rooms and the hotel is supposed to be smoke free I don't recommend booking there especially if you are a family.

This is not our first stay at an Airport location Holiday Inn Express but they have improved much since our last stay at this brand (Florida 2017)! Evening Front desk staff were very professional, though they did forget to let the daytime staff know that our checkout was at 2:00 PM and not 11:00 AM. We got a knock at our door around 11:30 AM - letting us know that checkout was at 11:00 AM and asked were we leaving soon. The daytime Front desk staff did clear it up and clarified with the cleaning staff but we felt rushed given that I had to go down to the lobby to confirm that we were not going to be charged for an extra night and to make sure we did not make a mistake with our checkout time. Beds were comfortable and room/bathroom clean. There was no fridge in the room but one was delivered shortly after we arrived and requested one be added. I love that this brand of hotels (IHG) has large bottles of shampoo, conditional and bathing gel - the little bottles were just for one person::-) Hallway did not smell new but bearable. Breakfast had great options but no brown sugar for coffee/tea which other locations had. There was also not much room to sit in the breakfast area, which is a bummer for a large family. We had to wait until a table was vacant to sit and eat - given this was just a one night stay for a stop over, we were okay to wait but with little kids that can become difficult. I would have done 5 stars but the brown sugar did it::-) Must have our brown sugar packets for our coffee/tea!!

Airport shuttle was great. At the airport every 15min so you never have to wait long. Room was nothing special but it was clean and the A/C works really well. Late checkout was not a problem till 2pm as my flight out was later in the day. Would have been great if there was a mini bar in the room that had beer. But there is a restaurant in the area that delivers beer to your room.

After being unable to board my flight, and spending almost 12 hours at the airport until I could book another one, I booked a room at the Holiday Inn Express and was so grateful that they could have me check in very early! Super clean room, quiet and comfortable too! Incredibly friendly staff and a great snack bar in the lobby. They even have room service! Airport shuttle available too. Would recommend!