Courtyard New York JFK Airport

We arrived at around midnight. Hotel shuttle pickup is fine. The driver is courteous and professional. The receptionist, on the other hand, should have been probably trained better or perhaps choose a different career. The gentleman reeks of unpleasant smoke smell, wearing unbuttoned shirt and is very rude for absolutely no reason. The receptionist begrudgingly ask for our reservation information and entered it to his computer, as if he is doing a big favor for us. He then asks me to swipe my credit card, which I thought is for incidental fees. Pretty normal and routine, not a problem. I actually confirm it, just in case. "This is just for the incidental, right? I have pre-paid this using Expedia”. He got so upset and said “You should have mentioned it!" and gave me a long stare. It feels like an eternity that we are staring at each other before he let out a very audible sigh and visible frustration that I seemingly fail to inform him something that I can only imagine is already part of my reservation on his computer monitor, right in front of his face. Thankfully, another person emerges from a room behind him and lets the receptionist know how to fix it and spot it next time which is literally 2 keystrokes on the computer. It’s all good. He mumbles, “I had never seen a reservation that looks like this”. It is midnight already and the gentleman probably has had a long day, so I kind of understand it. I swipe my card and he proceed to process the 2nd room. He starts typing on his computer and I still have my credit card on my hand. Then is starts getting weird. He said “Don’t swipe your card yet.” Yes, understood. He then repeats that 5 more times with increasingly getting louder and visibly angrier every time. He only stops after I back away from the credit card machine and put my card back into my wallet. At this point, I just want to get this over with. Bite my tongue and just politely acknowledge his demands. Good location. Rooms are relatively fine except one the rooms has a very heavy bathroom door that automatically closes. The morning front desk crew is fantastic . Night and day. Never stay here again.

One of the worst experiences in New York hotels and American hotels in general, when booking through Booking.com, the full amount was paid and I sent a request to prepare an extra bed for a 3-year-old child, and two large rooms were booked and I only needed one extra bed for a child, and a message was sent upon booking, and when I arrived, the front disk was informed and she said okay, i went to the room and waited and my child sleep, I called the reception and asked about the bed, she said oh I forgot to report your need for the bed, then the housekeeper called me and said we do not have an extra bed, I said I sent a request before I arrived, the bed is supposed to be provided with the room because the room required an extra bed, and I tried to talk to her and they did not provide me with an extra bed, my son could not sleep comfortably because he slept in the middle between the mother and father, and we did not sleep comfortably either, and I told the front disk I would write what happened in the evaluation and she was not interested in the hotel’s reputation at all, and at breakfast we are 5 people I was given a card For breakfast for two people only, I had to go to the reception again to correct the mistake so that we could eat breakfast. When checking out, the receptionist was talking to us with arrogance and conceit, and she was replaced and another nice person came. The experience was very, very bad. It should not be repeated, and I will never recommend it and I will be careful with it.

I’m a flight attendant and I was here on March 2 for a short layover. First time at his hotel and I hope to come back again. The staff was very helpful and friendly, my room was beautiful, clean and my rest enjoyable! Big thanks to Linda, Junior and Dennis for your great hospitality. See you next time!

My check in was great Emily was very helpful and went above an beyond to help me out with any questions I had ,and even helped me find vegan dining ,she truly deserves the best ,along with the. valet service ,great place to stay would refer to my family and friends.

If you are looking for a hotel in close proximity to JFK airport , and are trying to decide between this property and Residence Inn by Marriott. Please do yourself a favor and avoid the Courtyard by Marriott and go with Residence Inn. Pros: Courtyard by Marriott offers a shuttle to and from JFK airport. ( You must ride the airtrain to federal circle to catch the shuttle to the hotel. Although I had a plethora of issues during this stay, management did their best to make things better. Cons: The overall esthetic of Courtyard by Marriott is unimpressive. This property is much older than other hotels in the area. Duck tapped light fixtures and outdated appliances are a few highlights that you will have to look forward to if you stay at the Courtyard by Marriott. Pictures online do not adequatly reflect the current state of this hotel.Although I was desatified with the appearance of property, the treatment my mother and I received from Mimi, who works at hotel's restaurant, took me over the edge. My mother and I were midway through our meal from an outside restaurant when Mimi approached our table and told us that we needed to move to another table in the lobby so another family could be seated. Of note, my mother and I are African American and the other party was Caucasian. While standing at our table Mimi told the other family that when we leave, they could be seated as if she was rushing us off. Apparently, where we were sitting is for restaurant guests only.I asked Mimi to clarify why she asked us to move and she stated we couldn't go to McDonald's and eat outside food. Against my better judgment I decided to place an order from the hotels restaurant but Mimi walked away a refused to take my order and passed us off to another colleague as she told the other family we were being difficult. If you must order from the restaurant to sit at booths in the lobby, this should be clearly posted for guests to be aware of. This was supposed to be a celebration for my mother's birthday, instead it has been a nightmare.