Holiday Inn Express Pittston - Scranton Airport by IHG

This introduction provides an objective overview of the Holiday Inn Express Pittston - Scranton Airport by IHG, a hotel frequently identified by local users searching under the platform category "Hotels Near Of Me." This category is designed to help individuals find convenient and suitable accommodations in their immediate vicinity, whether for business travel, leisure, or quick layovers near the airport. The Holiday Inn Express Pittston - Scranton Airport is located at 400 PA-315, Pittston, PA 18640, USA, and can be contacted via phone at (570) 655-1234 or mobile at +1 570-655-1234.

As part of the InterContinental Hotels Group (IHG) family, Holiday Inn Express is generally known for offering reliable, mid-tier accommodations with a focus on value-added amenities, particularly complimentary breakfast. Its strategic location near the Scranton Airport implies a focus on catering to air travelers, but its services also extend to those visiting the Pittston or wider Scranton/Wilkes-Barre area for other purposes. However, recent customer reviews for this specific location present a remarkably polarized view, making an objective assessment crucial for prospective guests using "Hotels Near Of Me."

The perception of the environment and accommodations at the Holiday Inn Express Pittston - Scranton Airport is highly inconsistent, presenting a stark contrast in guest experiences. On one hand, a glowing review describes it as "one of the best hotels I have ever stayed at," emphasizing "very clean, linens smelled like they were freshly washed that day." This guest found the "Room was immaculate and well stocked with towels," with a "comfy mattress and the pillows weren't flat, they were actually puffy and very supportive." This suggests an environment that, at its best, meets and exceeds expectations for cleanliness and comfort, providing a restful and pleasant stay.

Conversely, another review offers a dramatically different picture, stating, "I don’t know how this location has 4 stars." This guest reported seeing "3 roaches in one night, 2 in the shower and one out by the sink," with an update noting "another roach in the shower last night." Furthermore, a major cleanliness issue was highlighted: "my fridge had spilled milk in it with the carton still left over. This just shows me they don’t clean well if they couldn’t even wipe a mini fridge." These observations point to significant hygiene and pest control problems that directly contradict the positive reports. The presence of roaches and uncleaned appliances indicates a severe lapse in basic hotel upkeep and cleanliness protocols. While the guest noted "The area is nice," the internal hotel environment in their experience was unacceptable due to these issues.

This dichotomy means that the actual environment and accommodation quality for any given guest could be either excellent or extremely poor. It suggests a potential inconsistency in housekeeping standards or possibly specific rooms being more affected than others. For users checking "Hotels Near Of Me," understanding this wide range of reported conditions is vital for setting accurate expectations.

Holiday Inn Express properties are designed to offer essential services and features that enhance convenience and value. A hallmark of the brand is the complimentary Express Start™ Breakfast, which typically includes hot items like eggs, sausage, and biscuits, along with various continental options. While not directly mentioned in the provided reviews, this is a standard and expected amenity for guests staying at any Holiday Inn Express, offering a convenient and cost-saving start to the day.

Other common features at Holiday Inn Express hotels usually include complimentary Wi-Fi, a fitness center, and often an indoor pool. These amenities contribute to a comfortable stay, whether for business or leisure. The "friendly staff" is a consistent positive mentioned in one review, which is a crucial aspect of customer service. A welcoming and helpful staff can significantly impact the overall guest experience, even amidst other challenges. However, the severe cleanliness issues reported by another guest suggest that while staff might be friendly, the operational execution of basic services like room cleaning needs critical improvement. The presence of a mini-fridge in the room is also noted, although its cleanliness was a major issue for one guest.

The hotel's location near Scranton Airport implies the availability of an airport shuttle service, a common feature for airport-adjacent hotels, though it is not explicitly mentioned in the provided feedback. Overall, the intended services are those of a reliable mid-tier hotel offering convenience and essential comforts, but the execution, particularly regarding cleanliness, appears to be a significant point of failure for some guests.

For local users searching for "Hotels Near Of Me" in the Pittston/Scranton Airport area, the Holiday Inn Express presents a complex picture. Its brand affiliation with IHG generally implies a certain level of quality and consistency, and for some guests, this expectation is met with an "immaculate" room and "friendly staff." This positive experience suggests that the hotel can indeed deliver on its promise of comfort and cleanliness, making it a potentially strong choice for those seeking a convenient and comfortable stay near the airport.

However, prospective guests must be fully aware of the highly negative reports regarding cleanliness and pest issues. The presence of "roaches" and "spilled milk in fridge" are critical detractors that would understandably lead to a "1-star review" and a strong "Would Not Recommend" stance. These are not minor issues but fundamental failures in basic hotel hygiene and maintenance that can severely impact health and comfort. The disparity in reviews indicates that while the hotel *can* provide an excellent experience, there is a significant risk of encountering an unacceptable one.

When considering this hotel via "Hotels Near Of Me" searches, potential guests should weigh the convenience of its location and the potential for a very clean, comfortable room against the very real possibility of encountering serious cleanliness and pest control problems. It suggests a potential inconsistency in service delivery or a need for a comprehensive overhaul of housekeeping and pest management protocols. For travelers for whom cleanliness is a non-negotiable priority, the negative reviews present a significant red flag. While the positive review paints a picture of a top-tier experience, the negative experience is severe enough to warrant extreme caution. Therefore, a prudent approach would be to consider this hotel's prime location and the positive aspects of staff friendliness and bed comfort, but to be prepared for the possibility of significant cleanliness issues, perhaps by inquiring about recent pest control measures or requesting a thorough room inspection upon check-in.