Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG ico

Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG

Hotels Near Of MeGeorgiaFulton CountyAlpharettaInnovation Way

12505 Innovation Way, Alpharetta, GA 30004, USA

4.0

We got in late . The receptionist was very nice. We went to our room. We reserved the room with 2 beds and a couch. There was no couch it was a chair. I went to lay in the bed and there was black hair in it and black little balls and stains . I told her that it wasn’t cleaned .the main light switch didn’t work . She moved us to another room. We got to the other room. There’s rust in the toilet . The toilet seat is broken, the curtains and stained . The bed is hard and pushing down in the middle . It was already 1am and we were tired . If it was earlier we would have gotten another hotel . The curtains wouldn’t shut all the way. The nightstand is chipped like someone was chewing on it . It’s a great location but we will never stay here again . I do not recommended!!!! I read some reviews . Yes things have good and bad but the bad were accurate. There’s more bad than good . I highly doubt we will be receiving a refund places like this wont care . We love Holiday inn express hotels and we won’t stay at them but this was the worst out of all!!

Kaitlyn Smallwood
  • Overview
  • (678) 339-0505
  • www.ihg.com

Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG Introduce

For travelers seeking a practical and value-driven accommodation option when searching for "Hotels Near Of Me" in Alpharetta, Georgia, the Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG offers a strategic location and a range of essential amenities. Situated at 12505 Innovation Way, Alpharetta, GA 30004, USA, this hotel caters to both business and leisure guests, aiming to provide a comfortable stay with the signature benefits of the Holiday Inn Express brand.

Environment and Location: Business Hub and Leisure Proximity

The Holiday Inn Express & Suites Alpharetta - Windward Parkway is ideally positioned in the heart of Alpharetta's vibrant business corridor. This location is particularly advantageous for corporate travelers, as it places them in close proximity to numerous major companies, including Fiserv, Andritz, Avanos, Hewlett Packard, UPS, IBM, General Motors Training, Siemens, McKesson, and ADP. This makes commutes for business meetings or training sessions remarkably convenient.

Beyond its business appeal, the hotel's location also offers easy access to a variety of leisure attractions. It is just a short drive from Avalon, an upscale mixed-use development featuring high-end shopping, diverse dining options, and entertainment. Other nearby attractions include North Point Mall for additional retail therapy, Ameris Bank Amphitheatre for concerts and events, and Topgolf for a fun outing. For outdoor enthusiasts, Wills Park Recreation Center is within a few miles, offering green spaces and recreational activities. While the hotel is in a business district, its position off the immediate main thoroughfares contributes to a relatively quieter environment, as noted by some guests.

Services and Amenities: Essentials for a Convenient Stay

The Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG is designed to offer the core services and amenities expected from the brand, focusing on providing a comfortable and efficient experience for its guests.

  • Accommodations: The hotel features 124 smoke-free guest rooms and suites, spread across 6 floors. Room types include standard rooms with King or Double beds, and suites that may offer additional space and sofa beds. Each room is equipped with amenities such as a flat-screen TV with cable channels, free wired and wireless internet access (50+ Mbps), an MP3 docking station, a mini-fridge, a microwave, and a coffee/tea maker. For comfort, rooms include pillowtop beds with premium bedding, blackout drapes/curtains, and climate-controlled air conditioning. Private bathrooms come with a shower/tub combination, complimentary toiletries, and a hair dryer. While one recent review mentioned issues with room cleanliness, broken fixtures, and hard beds, other reviews on various platforms indicate that many guests find the rooms clean, updated, and comfortable, suggesting a mixed experience that can depend on the specific room and stay. Cribs/infant beds are available on request, and connecting/adjoining rooms can be requested.
  • Complimentary Breakfast: A key highlight of the Holiday Inn Express brand is the complimentary Express Start™ Breakfast. This full breakfast is served daily, typically from 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends, offering a range of hot and cold options to kickstart the day.
  • Guest Services: The hotel provides a 24-hour front desk, ensuring assistance is available at any time. While one review described a challenging late-night check-in experience due to initial room issues, it also highly praised specific staff members—Mr. Malcolm, Mr. Jarvis, and Ms. Kiki—and manager Joshlyn for their "truly top tier" customer service, going "above and beyond" to resolve issues and make the visit "enjoyable and memorable." This highlights a strong commitment to guest satisfaction by a dedicated team. Other services include daily housekeeping, dry cleaning/laundry service, and self-service laundry facilities.
  • Recreation and Wellness: Guests can enjoy a seasonal outdoor pool, which is typically open from late May to early September, providing a refreshing option during warmer months. A 24-hour fitness center is available for guests to maintain their workout routines while traveling.
  • Business Facilities: For business travelers, the hotel offers a 24-hour business center with a computer station, as well as a meeting room. This meeting space totals approximately 800 square feet (84 square meters) and can accommodate small meetings or family gatherings, with catering services available.
  • Parking and Accessibility: Free self-parking is provided on-site, including ample space for RVs, trucks, and buses. The hotel is wheelchair-accessible, with features like accessible parking, public bathrooms, and fitness centers, along with assistive listening devices and closed-captioned TVs for enhanced accessibility.
  • Pet-Friendly Policy: The hotel welcomes pets, with a non-refundable pet fee typically around $100 per stay. Service animals are exempt from these fees.
Features: Convenience and Hospitality

The Holiday Inn Express & Suites Alpharetta - Windward Parkway offers several features that enhance its appeal to various travelers:

  • Strategic Business Location: Its placement within Alpharetta's corporate hub makes it an ideal base for business travelers, offering convenience for meetings and easy access to major company offices.
  • Complimentary Breakfast: The inclusion of a full, complimentary breakfast is a significant value-add for guests, saving time and expense during their travels.
  • Dedicated Staff and Service Recovery: Despite some reported challenges with room conditions, the explicit praise for specific staff members (Mr. Malcolm, Mr. Jarvis, Ms. Kiki, and manager Joshlyn) for their "outstanding hospitality" and ability to "make sure I get taking care off and helping me to get it solve in timely manner" indicates a strong focus on customer service and effective problem-solving when issues arise. This human element is a critical feature that can turn a potentially negative experience into a positive one.
  • Recreational Options: The presence of an outdoor pool and a 24-hour fitness center provides guests with opportunities for relaxation and maintaining wellness routines on-site.
  • Pet-Friendly: Catering to guests traveling with pets broadens its appeal and provides a necessary convenience for many.
Promotional Information and Booking

As an IHG (InterContinental Hotels Group) property, Holiday Inn Express & Suites Alpharetta - Windward Parkway participates in the IHG One Rewards loyalty program, offering members various benefits such as exclusive rates and points accumulation.

  • Value Proposition: The hotel's promotions often highlight its convenient location, complimentary breakfast, and competitive pricing, making it an attractive option for budget-conscious travelers seeking essential comforts.
  • Direct Booking: Guests are encouraged to book directly through IHG's official website or app to access the best available rates and any ongoing promotions. Specific policies, such as check-in at 3:00 PM and check-out at 11:00 AM, are standard. A minimum check-in age of 21 applies.
  • Group and Event Inquiries: For small meetings or family gatherings, the hotel's meeting room capabilities can be explored by contacting the sales team.

To inquire about current rates, availability, or to discuss specific needs, prospective guests can contact the Holiday Inn Express & Suites Alpharetta - Windward Parkway directly at (678) 339-0505 or +1 678-339-0505. While past guest experiences with physical room conditions have been mixed, the strong positive feedback regarding the staff's dedication to service remains a compelling reason for many to choose this Holiday Inn Express & Suites for their stay in Alpharetta.

Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG Photos

Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4
Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG 4

Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG Location

Holiday Inn Express & Suites Alpharetta - Windward Parkway by IHG

12505 Innovation Way, Alpharetta, GA 30004, USA

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Reviews

We got in late . The receptionist was very nice. We went to our room. We reserved the room with 2 beds and a couch. There was no couch it was a chair. I went to lay in the bed and there was black hair in it and black little balls and stains . I told her that it wasn’t cleaned .the main light switch didn’t work . She moved us to another room. We got to the other room. There’s rust in the toilet . The toilet seat is broken, the curtains and stained . The bed is hard and pushing down in the middle . It was already 1am and we were tired . If it was earlier we would have gotten another hotel . The curtains wouldn’t shut all the way. The nightstand is chipped like someone was chewing on it . It’s a great location but we will never stay here again . I do not recommended!!!! I read some reviews . Yes things have good and bad but the bad were accurate. There’s more bad than good . I highly doubt we will be receiving a refund places like this wont care . We love Holiday inn express hotels and we won’t stay at them but this was the worst out of all!!

Apr 06, 2025 · Kaitlyn Smallwood

Mr. Malcolm, Mr. Jarvis, and Ms. Kiki went above and beyond during our stay. Their customer service is truly top tier, and they played a major role in making our visit enjoyable and memorable. Because of their outstanding hospitality, my family and I will definitely continue to return to this property. They are a true asset to the team!

Apr 29, 2025 · Iam Shalakemia

Great rate. Gave us a great delayed check out. Super clean and comfy. Bedding awesome. Great location. Near lots of places to eat. Great stay!

Mar 18, 2025 · T Y

Man at the counter is quite rude, doesn’t seem to be a great fit for hospitality. Management clearly doesn’t care about diamond members personal preference. I booked far enough in advanced & my profile clearly says highest floor away from Elevator and they stuck me on the second floor closest to the elevator with a beautiful view of the back of a sign & antenna. Only thing this place had going for it was the price.

Mar 29, 2025 · Lawrence Karlson

Great location. Walking distance to Starbucks and fantastic breakfast place across the street. Mostly business folks so it's quiet dirkng the day.

May 08, 2025 · Tim Goin

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