Holiday Inn Scranton East - Dunmore by IHG

For individuals utilizing the "Hotels Near Of Me" platform to find accommodation in the greater Scranton area, the Holiday Inn Scranton East - Dunmore by IHG presents itself as a notable option. Located at 200 Tigue St, Dunmore, PA 18512, USA, and reachable via phone at (570) 866-2365 or mobile at +1 570-866-2365, this hotel is positioned to serve a variety of traveler needs, from business stays to leisure trips. The "Hotels Near Of Me" category is inherently about convenience and accessibility, and this Holiday Inn's location in Dunmore provides a strategic base for exploring both Dunmore and the wider Scranton region.

The Holiday Inn Scranton East - Dunmore is situated on Tigue Street, offering a location that typically provides ease of access without being in the immediate hustle and bustle of a dense city center. Dunmore is a borough adjacent to Scranton, known for its blend of residential areas and commercial establishments, providing a more relaxed atmosphere compared to a direct urban core. The hotel's position allows for convenient access to major roadways, making it accessible for guests arriving by car. This also places it within reasonable driving distance of key attractions such as the University of Scranton, Marywood University, Nay Aug Park, Steamtown National Historic Site, and the Montage Mountain Resorts. While the specific immediate surroundings of 200 Tigue St are not detailed, a Holiday Inn in this type of location would typically be in an area with a mix of light commercial activity and suburban quiet, offering a practical environment for travelers. The expectation for a "Hotels Near Of Me" search is often a balance of accessibility and comfort, which this location aims to provide.

The Holiday Inn Scranton East - Dunmore by IHG, as part of a major international chain, generally offers a comprehensive suite of services designed to cater to various guest needs. These typically include:

• 24-Hour Front Desk and Check-in/Check-out: Essential for continuous guest support, managing arrivals and departures at any time. However, a significant concern has been raised regarding the check-in experience, with a guest reporting an "awful check in experience" where the front desk agent, Christine, displayed "unprofessional and reactive" behavior by not allowing check-in despite the name being on the reservation email, requiring a late-night call to confirm. This suggests inconsistencies in this crucial initial service.
• On-Site Dining: Hotels of this brand often feature an on-site restaurant and lounge. The hotel has a restaurant where breakfast is served, as indicated by a detailed guest review. This review, however, highlights an extremely frustrating breakfast experience, reporting "undertones of racism" where staff allegedly ignored non-white customers (an Indian couple and a Chinese family) in favor of white customers who arrived later, leading to a significant delay in service. This raises serious concerns about the equitable delivery of dining services.
• Complimentary Wi-Fi: High-speed internet access is typically available throughout the hotel, including in guest rooms and public areas, crucial for both leisure and business travelers.
• Fitness Center: Many Holiday Inn properties include a fitness center or gym for guests to maintain their exercise routines.
• Indoor Pool: An indoor pool is a common amenity for this brand, offering recreational opportunities regardless of weather.
• Business Services: Facilities such as meeting rooms, a business center, and potentially printing/fax services are usually available for corporate guests.
• Housekeeping: Daily housekeeping services for guest rooms are standard.
• Parking: On-site parking facilities are generally provided for guests traveling by car.
• Pet-Friendly Policy: While not specified in the given information, many Holiday Inn properties are pet-friendly, potentially for an additional fee.

The core services expected from a Holiday Inn are generally present, but the detailed guest feedback indicates significant challenges in the consistent and equitable delivery of these services, particularly concerning front desk professionalism and perceived racial bias in restaurant service. For those using "Hotels Near Of Me," the expectation is not just availability but also quality and fairness of service.

The Holiday Inn Scranton East - Dunmore by IHG aims to offer a comfortable and functional stay with various features and amenities. These typically include:

• Comfortable Guest Rooms: Rooms are generally equipped with standard Holiday Inn amenities such as comfortable beds, flat-screen TVs, work desks, and private bathrooms with complimentary toiletries. The brand strives for a consistent level of comfort.
• Hotel Design and Ambience: As part of the IHG brand, the hotel would likely feature a modern or updated design in its common areas and guest rooms.
• Recreational Facilities: An indoor pool and a fitness center are key recreational amenities.
• Dining Facilities: The presence of an on-site restaurant for breakfast and potentially other meals offers convenience, although the specific issues regarding service described in the customer review are a significant concern.
• Accessibility: Like other IHG properties, the hotel would likely adhere to accessibility standards, providing accessible rooms and public areas for guests with disabilities.
• IHG Rewards Club: Guests can benefit from the IHG Rewards Club loyalty program, earning points for stays and potentially receiving exclusive member benefits.

While the hotel aims to provide standard features of the Holiday Inn brand, the very direct and serious complaints from guests, particularly regarding the check-in process and the experience in the restaurant, highlight potential inconsistencies in the actual delivery and quality of these features and services. The guest's specific observation about "undertones of racism" and "OVERT SIGN OF RACISM" in the restaurant, citing distinct treatment of non-white customers (Indian and Chinese families) compared to white customers, directly impacts the perception of the hotel's inclusive environment and service quality, which is a critical feature for any hospitality establishment. Such issues directly contradict the expected features of a welcoming and equitable service environment.

Like all hotels within the competitive "Hotels Near Of Me" market, the Holiday Inn Scranton East - Dunmore by IHG would typically engage in various promotional activities to attract guests. While no specific current promotions are provided in the input, common promotional strategies for IHG hotels include:

• IHG Rewards Club Member Rates: Exclusive discounts and benefits for members who book directly through IHG channels.
• Seasonal Packages: Special offers tied to holidays, local events, or specific travel seasons.
• Advance Purchase Discounts: Reduced rates for bookings made well in advance.
• Flexible Booking Options: Promotions that include free cancellation or flexible change policies.
• Bundle Deals: Packages that might include breakfast, parking, or local attraction tickets.
• Corporate Rates: Special pricing for business travelers and corporate accounts.
• Online Travel Agency (OTA) Promotions: Deals and discounts offered through platforms like Booking.com, Expedia, and others.

Given the serious nature of some of the guest complaints, particularly regarding service and perceived discrimination, potential guests utilizing the "Hotels Near Of Me" search should consider these factors. While promotional offers can be attractive, the quality of the core guest experience is paramount. It is always advisable for interested parties to review recent guest feedback from multiple sources and, if concerns persist, contact the hotel directly at (570) 866-2365 to clarify any specific issues or inquire about current policies and service standards before making a booking. This proactive approach can help ensure that promotional value aligns with the expected quality of stay.