Homewood Suites by Hilton Buffalo-Airport ico

Homewood Suites by Hilton Buffalo-Airport

Hotels Near Of MeNew YorkErie CountyCheektowagaDick Road

760 Dick Rd, Cheektowaga, NY 14225, USA

4.0

I do not recommend this place. The staff ant the front desk are rude and lack customer service. I asked for clean linen for the room because the linen they provided was absolutely disgusting and they made it such a hassle. The pillows on the couch are disgusting with spots on it. They don’t clean the sheets good enough the linen smelled horrible I had to spray them down with Lysol and glade spray. I don’t understand if you’re paying to stay somewhere why is such a problem to have 1 extra pillow or clean linen. Why do I have to keep calling and asking for stuff that should already be done? Then when you ask for it they take their sweet time. You’re here to do a job if you have a problem doing it find somewhere else to go. The only thing good about the place is the breakfast and even that itself they don’t really provide anything good. I would definitely look into other hotels before staying here this should be almost a last resort hotel. It looks nice but not having clean linen & rude staff really messes up your stay.

Shekinah Moore
  • Overview
  • (716) 685-0700
  • www.hilton.com

Homewood Suites by Hilton Buffalo-Airport Introduce

For those utilizing the "Hotels Near Of Me" platform to find extended stay accommodations in the Buffalo, New York area, Homewood Suites by Hilton Buffalo-Airport presents itself as a notable option. Located at 760 Dick Rd, Cheektowaga, NY 14225, USA, this hotel is designed to cater to guests seeking longer durations of stay, offering apartment-style suites with home-like amenities.

The hotel can be contacted at (716) 685-0700 or +1 716-685-0700. Its strategic location offers close proximity to the Buffalo Niagara International Airport (BUF), making it a convenient choice for travelers with early flights or extended layovers. Beyond airport access, Homewood Suites by Hilton Buffalo-Airport provides a central base for exploring local attractions such as the Walden Galleria Mall, nearby dining options, and business parks in the Cheektowaga area. Its position also allows for relatively easy access to downtown Buffalo and other regional points of interest.

In terms of its environment, Homewood Suites by Hilton Buffalo-Airport typically features a welcoming and modern aesthetic, consistent with the Homewood Suites brand. The property boasts an indoor pool and a hot tub, providing opportunities for relaxation and recreation. There is also a fitness center for guests who wish to maintain their exercise routines. The hotel grounds often include outdoor spaces with barbecue grills and a garden, contributing to a more relaxed and home-like atmosphere. It is important to note that a complete renovation of the suites and public spaces was completed in May 2024, indicating efforts to maintain a fresh and updated environment for guests.

The services at Homewood Suites by Hilton Buffalo-Airport are designed to enhance extended stays. A key offering is the complimentary hot breakfast buffet, served daily from 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends. This feature is highly valued by guests for its convenience and cost-saving benefits. Additionally, the hotel provides a complimentary evening social, or "reception," on select days (typically Wednesday evenings from 5:30 PM to 7:00 PM), which includes light fare, beer, and wine, fostering a sense of community among guests. A 24-hour complimentary airport shuttle service is available upon request, adding significant convenience for travelers. Free Wi-Fi is provided throughout the hotel, both in rooms and public areas. Other services include a 24-hour business center, laundry facilities, and a complimentary grocery shopping service, where guests can provide a list and the staff will shop for them. The hotel is also pet-friendly, with a non-refundable fee ($75 for 1-4 nights, $125 for 5+ nights) and a limit of two pets (dogs/cats only) up to 75 lbs, with food and water bowls available.

The primary feature of Homewood Suites by Hilton Buffalo-Airport that sets it apart as an extended stay option is its all-suite accommodation, with a total of 77 rooms. Each suite is equipped with a fully furnished kitchen, including a refrigerator, microwave, stovetop, dishwasher, cookware, dishes, and utensils, along with a separate dining area. This allows guests the flexibility to prepare their own meals, which is a major advantage for longer stays. Suites also feature separate living and sleeping areas, often with a sofa bed, providing more space and comfort than a traditional hotel room. In-room amenities typically include a 50-inch flat-screen TV with premium cable channels and streaming services (like Netflix), air conditioning, iron/ironing board, and blackout drapes. Hypo-allergenic bedding is also available. While rooms generally offer modern amenities, some guest feedback has indicated that inputs to the TV (such as HDMI ports) may be locked out, which can be inconvenient for those wishing to connect their own devices. Connecting/adjoining rooms are available upon request.

However, recent customer reviews highlight some areas for improvement that prospective guests should consider. While the physical appearance of the hotel may be "nice," some guests have reported significant issues with staff customer service, describing front desk staff as "rude" and "less than helpful." Concerns have been raised regarding the timely provision of basic necessities such as clean linen and extra pillows, with guests feeling the need to repeatedly request items that should be readily available. More critically, some reviews mention the cleanliness of linens, with descriptions of them being "disgusting" and having "spots," requiring guests to take their own measures to sanitize the room. Similarly, the cleanliness of kitchen items has been an issue, with a reviewer stating that "there wasn't a single item in the kitchen that didn't require being washed prior to using it." While the complimentary breakfast is generally appreciated, some guests have expressed disappointment with the variety or quality of items offered. These points of feedback suggest inconsistencies in housekeeping standards and guest service that could significantly impact a stay.

From a promotional standpoint, Homewood Suites by Hilton Buffalo-Airport emphasizes its "home away from home" concept, highlighting the spacious suites with fully equipped kitchens, complimentary hot breakfast, and evening social events. The free airport shuttle and free Wi-Fi are also strong selling points. The hotel participates in the Hilton Honors program, offering loyalty benefits to frequent travelers, such as digital key access and earning points. They also offer "Park-n-Fly" packages for guests needing extended parking while traveling. Given the recent renovation, the hotel might actively promote its refreshed rooms and public spaces to attract new guests and reassure repeat visitors. However, it would be beneficial for the hotel to also address the consistency of its service delivery and housekeeping quality, as indicated by recent reviews, to fully align with the expected standards of a Hilton brand property.

In conclusion, Homewood Suites by Hilton Buffalo-Airport, as featured on "Hotels Near Of Me," offers an attractive extended stay option with its full kitchens, complimentary amenities like breakfast and evening socials, and convenient airport access. The recent renovations suggest a commitment to maintaining modern facilities. However, prospective guests should be mindful of the reported inconsistencies in staff service and cleanliness standards, particularly concerning linens and kitchenware. It would be prudent for guests to communicate specific needs upon booking and confirm expectations regarding service delivery to ensure a more satisfactory stay at this property.

Homewood Suites by Hilton Buffalo-Airport Photos

Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4
Homewood Suites by Hilton Buffalo-Airport 4

Homewood Suites by Hilton Buffalo-Airport Location

Homewood Suites by Hilton Buffalo-Airport

760 Dick Rd, Cheektowaga, NY 14225, USA

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Reviews

I do not recommend this place. The staff ant the front desk are rude and lack customer service. I asked for clean linen for the room because the linen they provided was absolutely disgusting and they made it such a hassle. The pillows on the couch are disgusting with spots on it. They don’t clean the sheets good enough the linen smelled horrible I had to spray them down with Lysol and glade spray. I don’t understand if you’re paying to stay somewhere why is such a problem to have 1 extra pillow or clean linen. Why do I have to keep calling and asking for stuff that should already be done? Then when you ask for it they take their sweet time. You’re here to do a job if you have a problem doing it find somewhere else to go. The only thing good about the place is the breakfast and even that itself they don’t really provide anything good. I would definitely look into other hotels before staying here this should be almost a last resort hotel. It looks nice but not having clean linen & rude staff really messes up your stay.

May 05, 2025 · Shekinah Moore

Overall, this is not a terrible hotel; I've stayed at worse. The room itself was clean, but there wasn't a single item in the kitchen that didn't require being washed prior to using it. Additionally, as an individual that stays in hotels M-F virtually every week, and is a Diamond Honors member, the fact that all other inputs to the TV are locked out, is absolutely absurd. I understand not wanting weeks to be unplugged from the TV so it doesn't affect the next guest, but you can absolutely provide the ability to hook up a device to the TV using an HDMI switch or a dedicated extra HDMI cable.

Apr 22, 2025 · Kris Ormsby

First we got our room 213, which is quiet. However for some issue, there were water dripping from the ceiling in the kitchen.Then we call front desk to report this issue. The front desk sent maintenance guy very quickly to come to check. And then figure out the problem and then solve the problem we are moved to room 214. We are very happy with the breakfast. The food is very fresh and the breakfast area is organized and cleaned. There is even chia seeds available. The young lady served breakfast is very very friendly and helpful. She is such a good asset for the hotel! The reason I didn't rate with five star is the check in the first day. The receptionist is a tall Africa American lady. I don't know how she process our chick in. We didn't receive water bottles, while i am a sliver member. She didn't give any introduce for the hotel neither. Then I call to the front desk for the water. I got the answer is we did self-check in, so there's no water, while we had personal check in. It's a little bit confused and awkward. Swimming pool is very clean and new

Mar 14, 2025 · Sarah Wu

I've been a hilton honors member for years and have always favored hilton for their accommodation and services. I travel extensively for work and booked a government rate room but forgot my government ID. When this has occurred in the past I've been able to show a business card or P-Card along with my drivers license and it has sufficed. This time they wouldn't allow me keep the room as government rate. Wouldn't change it into my husband's name who stood next to me with his government ID. The standard room rate was almost twice what my government rate was!!! They over booked the hotel -they were calling people to inform them while we stood there- so they also wouldn't allow me to cancel and re-book under my husband's name. We ended up having to search and book a government rate room at a hotel a few miles away....still $100 more than what our initial rate was. This night away was supposed to be a Christmas gift for my husband. I'm disappointed after so many government stays as a hilton honor member that this was their lack of solution.

May 03, 2025 · madeline wlasniewski

We had a great stay here. The rooms are comfortable & the free breakfast food & seating area is better than average for Homewood Suites. The service was very friendly. The woman working in the breakfast area was very helpful.

Apr 22, 2025 · R S

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