Homewood Suites by Hilton Somerset ico

Homewood Suites by Hilton Somerset

Hotels Near Of MeNew JerseySomerset CountyFranklin TownshipSomersetPierce Street

101 Pierce St, Somerset, NJ 08873, USA

3.0

Location is very convenient. At first glance when you enter the hotel lobby, you think to yourself, "Oh nice, maybe the expensive price of the room is actually worth it" I get to my room, looks nice, has everything you could ask for. Then you might be asking yourself, then why only 3 stars? Two of the most important parts for me, are the bed and the shower. After having finished a 15 hour work day, I wanted nothing more than to have a relaxing shower and sleep in a comfortable bed. 0 for 2. The shower head drizzles out water so I didn't get my usual massage like and relaxing shower that I usually get at hotels. And also, the drain was clogged, so as soon as I turned the water on, the bathtub filled up within 10 seconds. I added a video to show how slow it drains. It took 10 mins for the bathtub to empty out once I got out. At least the bed will be comfortable right? Wrong again. My body sank in the middle of it. Absolutely exhausted and I felt I could sleep on a rock, but i only got 4 hours of sleep because that's how uncomfortable the bed was. How was breakfast? Nowhere near the best I've had, but it was passable. But I had front row seats to a show. I won't mention their race but a large family were packing over 20 plates of food and taking them to their room. For over 30 mins, I watched them go from room to breakfast area, room to breakfast area, room to breakfast area. I counted 24 plates of food, and 12 cups of drinks. And then, when you thought they would be done, they came back out, got more food, and sat down in the dining hall to eat. I guess they needed a break after all that hard work. Not sure if they snuck in another 20 people in their room, because if not, I don't know how they're going to get all that food out. So at least I had an amusing show during my extremely uncomfortable stay here at Homeood suites.

Big Daddy
  • Overview
  • (732) 868-9155
  • www.hilton.com

Homewood Suites by Hilton Somerset Introduce

For those navigating the "Hotels Near Of Me" category and specifically seeking an extended stay option in the Somerset, New Jersey area, the Homewood Suites by Hilton Somerset is a property that warrants consideration. Located conveniently at 101 Pierce St, Somerset, NJ 08873, USA, this hotel aims to provide a comfortable and equipped environment for longer visits. For direct inquiries or reservations, the hotel can be reached at (732) 868-9155 or via mobile at +1 732-868-9155.

When searching for "Hotels Near Of Me" for an extended stay, factors such as room functionality, comfort, and consistent service become paramount. The Homewood Suites by Hilton Somerset presents a mixed bag of guest experiences, highlighting both areas where it excels and aspects that may require improvement or consideration by potential guests. This objective introduction aims to present these points clearly for an informed decision.

Environment and Ambiance: Initial Impressions and In-Room Realities

Upon entering the Homewood Suites by Hilton Somerset, the initial impression of the lobby is generally positive. Guests might feel that the "expensive price of the room is actually worth it" at first glance, suggesting a well-appointed and inviting public space. This indicates that the hotel invests in creating a pleasant first impression in its communal areas. However, this initial positive perception can sometimes contrast with the actual in-room experience, as detailed by some guests.

While rooms are described as looking "nice" and having "everything you could ask for" in terms of amenities at first glance, deeper issues related to comfort and maintenance have been reported. This suggests that while the layout and general appearance of the rooms are adequate, underlying functional problems can impact the overall ambiance and guest satisfaction. These issues can detract from the feeling of a well-maintained and truly comfortable environment, especially for guests seeking extended stays where consistent comfort is key.

Services: Commendable Staff, but Core Comfort Lapses

The services at Homewood Suites by Hilton Somerset receive a strong endorsement from guests, particularly regarding the front desk staff. Nellie and Kayla are specifically mentioned for being "so friendly, helpful and kind," and for going "above and beyond." This highlights a dedicated and customer-focused team that significantly contributes to a positive guest experience, making guests feel valued and eager to return. Such exceptional service at the front desk is a crucial asset for any hotel, especially in an extended stay setting where guests may have more interactions with staff.

Regarding breakfast, it is described as "passable" and "nowhere near the best," suggesting it meets basic expectations without being a highlight. While it provides a meal, it may not offer the variety or quality some guests might seek. An observed incident during breakfast involved a large family taking an excessive amount of food to their room (24 plates and 12 cups). While this behavior is unusual and raises questions about adherence to hotel policies, it does not reflect on the hotel's provision of the breakfast itself, which was available to guests. The hotel's responsibility here would typically lie in managing such situations, though no direct intervention from staff is mentioned in the review. The existence of breakfast, even if "passable," remains a valuable complimentary service for extended stay guests.

However, despite the excellent staff service, critical lapses in core comfort services have been reported. A major concern is the shower, described as having water that "drizzles out" and a "clogged" drain that caused the bathtub to fill within "10 seconds" and take "10 mins for the bathtub to empty out." This represents a significant failure in basic bathroom functionality and cleanliness, directly impacting a guest's ability to have a relaxing and hygienic experience. Such issues can be particularly frustrating after a long day.

Features: Well-Equipped but Comfort Issues Persist

The rooms at Homewood Suites by Hilton Somerset are initially perceived as "nice" and equipped with "everything you could ask for," which is typical for an extended stay property designed to provide home-like conveniences. This usually implies features such as a kitchenette, separate living and sleeping areas, and adequate storage, which are essential for longer stays. The general cleanliness of the rooms, at least upon check-in, is also positively noted, with one review stating, "The rooms were clean." This suggests a commitment to initial presentation.

However, the most critical features, the bed and shower, have significant reported deficiencies. The shower issues, as described above, including poor water pressure and a clogged drain, are major functional problems. More alarmingly, the bed is described as "uncomfortable," causing the guest's "body sank in the middle of it," leading to only "4 hours of sleep" after a 15-hour workday. A comfortable bed is arguably the most important feature for any hotel guest, especially for an extended stay, and a lack thereof can severely detract from the overall experience. While the room might be equipped with other amenities, the fundamental discomfort of the bed represents a significant drawback.

The hotel's location is a strong feature, described as "very convenient." For guests utilizing the "Hotels Near Of Me" search, this means easy access to local points of interest, businesses, and possibly dining or shopping options, enhancing the overall convenience of the stay. Additionally, the hotel is noted to have "a lot of great amenities," which, while not specified, likely include common extended-stay features such as a fitness center, pool, or business services, contributing to the overall utility for guests.

Promotional Information and Recommendations for Potential Guests

When considering the Homewood Suites by Hilton Somerset for your "Hotels Near Of Me" search, it's important to weigh its advantages against its reported drawbacks. The hotel's most significant strengths lie in its "very convenient" location and its "friendly, helpful and kind" staff, particularly at the front desk, who go "above and beyond" for guest satisfaction. These aspects promise a pleasant initial impression and a supportive environment.

However, potential guests must be aware of the specific and critical issues concerning in-room comfort and basic functionality. The reported problems with the shower (low pressure, clogged drain) and, more importantly, the uncomfortable beds, are significant factors that could impact the quality of an extended stay. While the rooms may appear "nice" and "clean" at first glance and are equipped with amenities for longer stays, the fundamental aspects of a good night's sleep and a refreshing shower seem to be inconsistent.

For travelers prioritizing a highly comfortable bed and a reliable shower, it would be prudent to inquire directly with the hotel about recent updates or maintenance on these specific features. While the complimentary "passable" breakfast and other "great amenities" add value, the core elements of room comfort are crucial for an extended stay. The Homewood Suites by Hilton Somerset could be suitable for those who prioritize location and friendly staff above all else, and who are willing to potentially "tough it out" if issues with the bed or shower arise. The positive staff interactions suggest that any issues might be addressed, but the initial experience with these fundamental features has been a source of significant discomfort for at least one guest.

Homewood Suites by Hilton Somerset Photos

Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5
Homewood Suites by Hilton Somerset 5

Homewood Suites by Hilton Somerset Location

Homewood Suites by Hilton Somerset

101 Pierce St, Somerset, NJ 08873, USA

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Reviews

Location is very convenient. At first glance when you enter the hotel lobby, you think to yourself, "Oh nice, maybe the expensive price of the room is actually worth it" I get to my room, looks nice, has everything you could ask for. Then you might be asking yourself, then why only 3 stars? Two of the most important parts for me, are the bed and the shower. After having finished a 15 hour work day, I wanted nothing more than to have a relaxing shower and sleep in a comfortable bed. 0 for 2. The shower head drizzles out water so I didn't get my usual massage like and relaxing shower that I usually get at hotels. And also, the drain was clogged, so as soon as I turned the water on, the bathtub filled up within 10 seconds. I added a video to show how slow it drains. It took 10 mins for the bathtub to empty out once I got out. At least the bed will be comfortable right? Wrong again. My body sank in the middle of it. Absolutely exhausted and I felt I could sleep on a rock, but i only got 4 hours of sleep because that's how uncomfortable the bed was. How was breakfast? Nowhere near the best I've had, but it was passable. But I had front row seats to a show. I won't mention their race but a large family were packing over 20 plates of food and taking them to their room. For over 30 mins, I watched them go from room to breakfast area, room to breakfast area, room to breakfast area. I counted 24 plates of food, and 12 cups of drinks. And then, when you thought they would be done, they came back out, got more food, and sat down in the dining hall to eat. I guess they needed a break after all that hard work. Not sure if they snuck in another 20 people in their room, because if not, I don't know how they're going to get all that food out. So at least I had an amusing show during my extremely uncomfortable stay here at Homeood suites.

Apr 19, 2025 · Big Daddy

My husband and I had a great stay here. The rooms were clean and they have a lot of great amenities. I want to give a special shout out to Nellie & Kayla at the front desk. They were so friendly, helpful and kind. They absolutely went above and beyond! Would stay again! Thank you!

May 01, 2025 · edi b

Dear Homewood suite. Thanks for making my stay comfortable. I’m here all the way from California. I got a great room - spacious and clean and smelling good. Excellent coffee with spacious area to relax. The service was good. But the staff look a bit sad. Wish I could make them smile. I left a tip. Hope they’ll feel better soon. Good location with a clean car park. Ample parking. Quite busy I think. They do lots of things for the environment except for one horrifying thing. Good water fountain, plenty recycle bins and paper bag for bottles at front desk when you check in. However - all the cutlery - plates, waffle cups, forks, spoons, knives - are all PLASTIC!!!!! Why?!!!!! They have a nice pool. It doesn’t look very clean; but I may be wrong. Overall - a good place to stay at a reasonable price 😊.

May 18, 2025 · Rajani Chandrasekar

If I could give zero stars, I would. This was by far the worst hotel experience I’ve ever had. We drove six hours from Maine expecting a peaceful, comfortable stay—but what we walked into was a complete disaster. Check-in was at 4 PM. We arrived at 6:30 PM, only to find that our room was not ready. When we finally got in, it was absolutely disgusting—dirty sheets, garbage still in the room, and a bathroom that looked like it hadn’t been cleaned in days. It was genuinely unhygienic and unacceptable. We tried contacting the hotel multiple times earlier that day—left voicemails, waited patiently—but received zero response. And when we finally came down to the front desk to raise our concerns, the receptionist, Leslie, was shockingly rude, dismissive, and completely unprofessional. She showed no empathy, no apology—just pure attitude. The pool? Dirty water, it looked completely unsafe to use. It’s now been 4 days since this awful experience and we’ve still heard nothing back from management. We asked for someone to follow up, and not a single message, call, or apology has come from the manager, Shy Richardson. This was a total waste of money and energy. We paid for rest and comfort and instead got stress, frustration, and disrespect. I would never recommend this hotel to anyone. Avoid it at all costs. Is this what we get for paying $300+/night ? DO BETTER HILTON UPDATE: They are lying again in the response. It has been over a month and still there has been no call backs no apology no reaching back out. Be aware!! DO NOT GO HERE

May 20, 2025 · Het Shah

Booked a 2 bedroom 2 bath suite 2/3 weeks in advance. Arrived and were told they were booked solid. Their only solution was to offer one bed for a family of 5 people. We had the confirmation email and text yet front desk stated “we tried to contact you to let you know but had no contact info” despite texting “your room is ready for check in.” Offered zero solution, no alternative plan or advice. Customer service on the phone Maria was rude and kept interrupting. Told us “you’re out of luck.” Front desk staff stated there were no managers on duty and refused to refund $420 room cost to this day a month later, and refused to assist with additional room. We went to the parking lot and were able to book a room so we walked back in and checked in to a queen suite. We will never recommend or stay again. Awful customer service, awful experience, no human decency. If we hadn’t driven 6 hours we would’ve gone home.

Apr 03, 2025 · Kristen Lewis

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