Hotels Near Of MeNew YorkOnondaga CountyEast SyracuseOld Collamer Road
6605 Old Collamer Rd, East Syracuse, NY 13057, USA
The customer service at this hotel was beyond exceptional! Rooms were very clean and stocked with everything needed! Had absolutely no problem when asking for access to the stairs instead of using the elevator. The group of girls that we were with thoroughly enjoyed the members lounge which we were extremely thankful to have access to! Would definitely recommend and stay again!
For those seeking comfortable and convenient accommodation in East Syracuse, New York, under the "Hotels Near Of Me" category, the Hotel Concord Syracuse, Ascend Hotel Collection, stands as a notable option. Located at 6605 Old Collamer Rd, East Syracuse, NY 13057, USA, this hotel aims to provide a welcoming experience for both leisure and business travelers. Guests can contact the hotel directly at (315) 463-6443 or via mobile at +1 315-463-6443 for reservations and inquiries.
The Hotel Concord Syracuse, Ascend Hotel Collection, boasts a contemporary yet inviting environment, designed to cater to a diverse range of guests. Recently renovated in 2024, the hotel aims to offer a fresh and updated atmosphere. The interior often features an "olden aesthetic" in the halls, as noted by one guest, suggesting a blend of classic charm with modern amenities. Public spaces, such as the shared lounge and TV area, are thoughtfully designed with comfortable seating, creating a relaxed ambiance for unwinding or socializing. The hotel maintains a non-smoking policy throughout the premises, contributing to a cleaner and more pleasant indoor environment. While some guest feedback has mentioned occasional issues like a "light weed or smoking smell" in hallways, efforts are made to maintain a smoke-free facility. The hotel's location just off I-90 and near I-81 and NY-481 places it in a business district, offering convenient access to various local attractions and businesses, including Syracuse University, Syracuse Hancock International Airport, and the New York State Fair Grounds. This accessibility enhances its appeal for those searching for "Hotels Near Of Me" with excellent connectivity.
The services at Hotel Concord Syracuse, Ascend Hotel Collection, are geared towards enhancing guest comfort and convenience. A standout aspect frequently praised by guests is the "beyond exceptional" customer service. The staff is consistently described as "friendly and easy to approach," committed to helping guests throughout their stay, even when issues arise, such as problems with key cards or room assignments. The hotel offers a complimentary continental breakfast daily, which is often highlighted as "pretty good" or "amazing" by reviewers, with options like make-your-own waffles, eggs, meat, and yogurt. This complimentary breakfast is a significant value-add for guests. Housekeeping services ensure rooms are kept clean and well-stocked. For those who prioritize fitness, a 24-hour fitness center equipped with various exercise machines and free weights is available. The hotel also provides dry cleaning/laundry services, a 24-hour front desk, and a front-desk safe. Free self-parking is available, and an electric car charging station is on-site, catering to modern travel needs. A 24-hour business center with computers and a printer is provided for business travelers. Additionally, the hotel offers a small "cute like store section of snacks and drinks," providing convenient access to refreshments. The hotel also welcomes pets for an extra charge, making it a viable option for travelers with furry companions, with an off-leash area available.
Key features of Hotel Concord Syracuse, Ascend Hotel Collection, contribute to its appeal within the "Hotels Near Of Me" category. The rooms, numbering around 109 to 110, are individually furnished and decorated, often featuring a "tasteful pop of color." They are equipped with amenities such as laptop-friendly workspaces, air conditioning, free in-room WiFi, 46-inch TVs with premium channels, refrigerators, microwaves, coffee/tea makers, and private bathrooms with free toiletries. Hypo-allergenic bedding and pillowtop mattresses are also available, enhancing comfort. The hotel also offers spacious meeting rooms and a boardroom equipped with a Smart Board, making it suitable for business meetings and larger group events. The availability of a "members lounge" is another unique feature, highly appreciated by groups, offering a dedicated space for relaxation and socializing. While one review mentioned emergency-only stairs which caused concern for elevator-averse guests, the hotel generally aims to provide accessible facilities and services. The consistent focus on clean rooms, despite isolated reports of issues like bugs or non-closing bathroom doors, indicates a general commitment to guest satisfaction. The hotel's strategic location near major attractions like Syracuse University, Destiny USA, and the Syracuse Hancock International Airport positions it as a convenient hub for exploring the region.
In terms of promotional information, the Hotel Concord Syracuse, Ascend Hotel Collection, emphasizes several benefits that are attractive to potential guests. The inclusion of free continental breakfast, free WiFi, and free self-parking are significant advantages often highlighted, providing excellent value. As an Ascend Hotel Collection property, it is part of Choice Hotels, meaning guests can potentially earn Choice Privileges points, a loyalty program benefit. The hotel promotes itself as a "boutique stay in Syracuse," suggesting a more personalized and stylish experience compared to standard hotels. Its pet-friendly policy is a key promotional point for travelers with animals. The emphasis on being "close to main Syracuse attractions" and the convenience for travelers using I-90 further promotes its strategic location. Direct bookings through their official channels or partner sites like Expedia and Booking.com often provide current rates and deals. Positive guest reviews, especially those praising the exceptional customer service, clean rooms, and good breakfast, serve as powerful testimonials for future guests. While specific seasonal promotions are not explicitly detailed in the provided information, prospective guests are encouraged to check the hotel's official website or contact them directly for the most up-to-date offers and packages. The Hotel Concord Syracuse, Ascend Hotel Collection, positions itself as a reliable and comfortable choice for anyone searching for "Hotels Near Of Me" in the East Syracuse area, offering a blend of modern amenities and attentive service for a pleasant stay.
6605 Old Collamer Rd, East Syracuse, NY 13057, USA
Get directionsThe customer service at this hotel was beyond exceptional! Rooms were very clean and stocked with everything needed! Had absolutely no problem when asking for access to the stairs instead of using the elevator. The group of girls that we were with thoroughly enjoyed the members lounge which we were extremely thankful to have access to! Would definitely recommend and stay again!
Mar 30, 2025 · Casey ConradFor starters, we couldn’t get into the room that we were given a key card to initially, and when we did get a key card, someone’s stuff was already inside the room and one of us heard shuffling and breathing in the bathroom (we immediately left the room and don’t know for sure). Then when we were given a key card to a new room, it took 4 ties to get working key cards. The hallway always had a light weed or smoking smell, our bathroom door didn’t close, and were bugs in a bed and the window. The stairs were emergency only/non usable, which freaked out two in our group who are afraid of elevators. On a positive note, the staff continued to work to help us get in a room for the night and the breakfast was pretty good. I also love the olden aesthetic of the halls.
Mar 29, 2025 · Syerrah MowryBooked a room to stay in after the Metallica concert. When we got to the hotel they didn't have a reservation for us by last name or the confirmation number we had in our email. The lobby looked ok for a 3 star but that's so we got to see. Feeling much better now that we're at Embassy Suites (last room they had). Will be calling management at hotel concord to make this right.
Apr 20, 2025 · Steve LeggeIt’s an ok hotel. Location is good as it’s not noisy outside. But, the cleaning people are super loud and not mindful of or still sleeping especially when you are a night shift and trying to sleep. The rooms need a deep deep clean as you can tell they just do the minimum to reset the room and some updating. Also if you need to call the front desk for anything NO ONE answers the phone it just rings off the hook even if you call back to back. The food is good and convenient to grab it quick and go, parking lot is a decent size. We have had past experiences here around the Syracuse car show with management and house cleaning trying to open the door and knocking profusely even though we were here for another day, I think they were over booked and wanted to get others out for the influx of people coming to the area as the hotel was super busy that weekend. Over all not a bad hotel but not the best but you get what you pay for I guess
Jan 17, 2025 · Brooke HatfieldAbsolutely horrible treatment and customer service. Their room policies are dreadfully unclear, confusing, and illogical. As such, they refused to let me check into the room I had booked and refused to refund me my money. So I pad 150+ dollars just to be denied a room. They are literal thieves. Not to mention they treated me horribly too. Absolutely avoid staying here at all costs!!
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