Hotel Worcester

This location is absolutely horrible. There should be a disclaimer that this hotel is a subsidized homeless center / refuge before booking. The maintenance and upkeep of this hotel is also horrible. There is a difference between needing renovations and not keeping up with general maintenance. The bathroom was horrible kept, scratched wall paper that was peeling off, mold on the ceiling, rust in the shower tub floor, rust on the lighting fixtures, and cigarette burns on the bed comforter. Even outside the room there in the hallways, they’re are crumbs all over the floor. Would never stay here — this is the first hotel I flipped my mattress to check for bed bugs. This place is actually disgusting and absolutely doesn’t meet the quality standard of the Holiday Inn brand.

Stayed one night, very convenient to U Mass Medical Center. Room was clean, bed comfy...upholstered chairs were a bit frayed but no biggie. Made use of the large work desk and TV in the room. Took us a minute to figure out it also operates as a homeless shelter. Why were so many people wandering the hotel in their PJ's!! The clientele also made breakfast in the way too small 2nd floor breakfast room interesting! Staff is aggressive but in their defense some folks don't understand how to act in a buffet. Left to there own devices, they would take piles of food, grabbing without the use of utensils. I watched one young man take all the bread and all the jelly packets. I get that he likely needed it but if your going to mix homeless folks with folks paying for a hotel, with amenities tensions run high.

This fine hotel is great if you only have to stay a short period of time. The front desk service is good, but the building suffers from having a good remodeling over very old bones. The hot water was adequate, but to keep it the same temperature, you had to keep adjusting it. As far as the soft goods, both my pillow and the sheets had stains on them. Perhaps the biggest downside was the in-room HVAC. The under window unit only had local control and it was only partially functional. I did appreciate that the parking was plentiful and on-site, as opposed to several of the other local hotels that use garage services. If you're thinking of coming here for a graduation, be sure to book early.

The location is good and that's about the only positive thing I can say about this hotel. My request for fresh linens during our check was denied after the front desk attendant stated, "the hotel was full last night so house keeping changed all the bed sheets.' I've stayed in many hotels including several Holiday Inn Expresses and I have never been denied a request for fresh linens. The box spring was exposed and old and the sofa chairs are also old with ripped upholstery. Our iron in the room didn't work and had to request for a replacement. There was water leaking from the ceiling of one of the elevators. In a nutshell, the hotel needs a facelift because many of the amenities are old and I'm glad we only stayed there for a night.

Because I travel often for work, I do stay in hotels often and have enjoyed the IHG hotels. Unfortunately my experience at the Worcester Holiday Inn Express didn't really compare to others I have stayed in. I guess what surprised me the most is that in the breakfast room, they have a kitchen attendant who is adamant that you are not allowed to touch any of the pans that have the eggs or breakfast meats. To the point where one morning I went down, there was no attendant around so I began serving myself as I have at every other IHG hotel and when she walked around the corner she started giving me an earful about it to the point where I just set my plate down and left the breakfast room. I get that they may have their procedures and the continental breakfast is just a small part of the stay, I just felt there was no reason for the attitude. Aside from that, the rooms are pretty good, and although they are dated and will probably get a renovation in a few years, they were clean. Throughout the day there are typically a lot of people hanging around and talking near the front entrance to the hotel, however, in the evening, it didn't pose any kind of noise nuisance when trying to sleep. Ultimately, this was my first visit to Worcester and I will be back in the future, however, I will most likely try a different hotel.