Quality Inn

Hello, fellow North Carolinians! When you’re traveling through or staying in our beautiful state, especially in the growing Gastonia area, finding the right accommodation is often a key part of a smooth trip. Today, we're taking a look at the Quality Inn located in Gastonia. As locals, we understand that sometimes you need a convenient stop for a night, or perhaps a base for exploring Gaston County and beyond. This article aims to provide a clear, engaging, and factual overview of this particular Quality Inn, helping you understand its offerings and what recent guests have experienced. We’ll delve into its location, services, and features, giving you a comprehensive picture to help you decide if it’s the right fit for your needs.

The Quality Inn brand, part of Choice Hotels, generally aims to provide a solid deal on a simple stay, offering essential amenities for travelers. We'll explore how this specific Gastonia property delivers on that promise, touching upon both its strengths and the areas where it has faced criticism from past visitors. Understanding both the advertised features and real-world guest feedback is crucial for making an informed decision about your stay in North Carolina.

Location and Accessibility

The Quality Inn in Gastonia is conveniently located at 1700 N Chester St, Gastonia, NC 28052, USA. This address places it strategically within Gastonia, a city that serves as a gateway to both the natural beauty of the western Piedmont and the vibrant attractions of the Charlotte metropolitan area.

Its position on North Chester Street provides relatively easy access to Interstate 85 (I-85), a major transportation artery running through North Carolina. This makes it a practical stop for travelers passing through the state or for those needing quick access to Charlotte Douglas International Airport (CLT), which is approximately 11-20 miles away, depending on the route. The hotel is also situated within easy reach of various local amenities. You'll likely find dining options, gas stations, and some retail stores in the immediate vicinity, making it convenient for grabbing essentials.

For those looking to explore, the Quality Inn's location offers proximity to several Gastonia attractions. The Schiele Museum of Natural History & Planetarium is typically a short drive away, offering educational and engaging experiences for all ages. Outdoor enthusiasts might appreciate its relative closeness to Crowders Mountain State Park (around 10 miles), known for its hiking trails and scenic views. Additionally, destinations like the Daniel Stowe Botanical Garden (around 7-13 miles) and the US National Whitewater Center (around 14-18 miles) are accessible from this location, offering recreational opportunities within a reasonable driving distance.

While the location is described by some as "Ok," its accessibility to major roadways and proximity to local points of interest makes it a practical base for exploring Gaston County and venturing into the wider Charlotte area. The fact that it's located directly off I-85 (Exit 17) is a significant advantage for road travelers.

Services Offered

The Quality Inn in Gastonia aims to provide a range of essential services to ensure a basic yet comfortable stay for its guests. However, it's crucial to acknowledge that recent guest experiences highlight significant inconsistencies in the delivery and quality of these services.

• Complimentary Breakfast: The hotel typically offers a "free hot breakfast" or "free Daybreak continental breakfast" which is a standard amenity for Quality Inn properties. This usually includes options like juice, coffee, and potentially waffles, providing a convenient start to the day. However, some general reviews of Quality Inn properties suggest that breakfast quality and variety can be limited.

• 24-Hour Front Desk: The hotel provides a 24-hour front desk service, ensuring that staff are available around the clock to assist with check-ins, check-outs, and any guest inquiries or needs that may arise. This is a crucial service for travelers with varying arrival times.

• Free Wi-Fi: Guests can expect complimentary Wi-Fi internet access throughout the property, including in rooms and public areas, allowing them to stay connected for work or leisure.

• Housekeeping Services: While daily housekeeping is generally offered to maintain room cleanliness, severe negative feedback from recent guests has cast a shadow on this service. One review explicitly states, "They barely clean your room as is," and another claims, "Rooms filthy, smelled of cigarettes." This indicates a significant issue with the consistency and standard of cleaning. Additionally, a guest mentioned issues obtaining "extra wash clothes" because the lobby didn't have them, suggesting potential shortages in basic supplies.

• Guest Laundry Facilities: The hotel features on-site laundry facilities for guest use, which is a convenient service for longer stays. However, a highly negative review explicitly stated "Broken laundry machines," indicating that this amenity may not always be functional.

• Business Services: For business travelers, the hotel offers a business center with services such as copy and fax, as well as a computer with internet access.

• Pest Control and Sanitation: Critically, one recent review highlighted a severe problem with "mice" infestation, stating that the hotel "don’t disclose that they have a problem until you confront them first." The guest also reported that mouse traps were laid in the room and they were told to dispose of the mice themselves. This is a grave concern regarding sanitation and public health, with the guest having reportedly called the health department and a lawyer.

• Maintenance and Room Condition: Reviews indicate significant issues with room maintenance. Guests reported a "balcony door didn't have a handle," "smoke alarm had battery half way out," a "hole in ceiling," "dirty pool," "chain lock that's usually on hotel door not there," and a "remote didn't work for TV." This points to a pervasive lack of upkeep and attention to basic room functionality and safety.

Given the highly conflicting nature of general offerings versus specific guest experiences, prospective visitors should proceed with extreme caution and consider these serious discrepancies in service quality and property conditions.

Features / Highlights

The Quality Inn in Gastonia, like other hotels under the Quality Inn brand, aims to provide a set of standard features designed for a straightforward and budget-conscious stay. However, it is paramount to contextualize these advertised features with recent guest feedback, which highlights significant discrepancies.

• Complimentary Breakfast: A key feature for many travelers is the complimentary hot breakfast offered each morning. This amenity aims to provide a convenient and cost-saving start to the day.

• Free Wi-Fi: High-speed wireless internet access is available throughout the hotel, allowing guests to stay connected for work, communication, or entertainment.

• Outdoor Seasonal Pool: The hotel features a seasonal outdoor swimming pool, which can be a refreshing amenity during warmer months for relaxation. However, one review specifically noted a "dirty pool," indicating potential issues with its maintenance.

• Business Center: For guests needing to conduct work, a business center equipped with computer access, copy, and fax services is available.

• Pet-Friendly Accommodation: The Quality Inn Gastonia welcomes pets for an extra charge (e.g., $28.25 per pet, per night, with a deposit and weight/number limits), making it a convenient option for those traveling with their furry companions.

• In-Room Amenities: Guest rooms are typically equipped with essential amenities such as a microwave, refrigerator, coffee maker, iron/ironing board, hairdryer, and a 40-inch flat-screen TV with premium channels. This aims to provide comfort and convenience during your stay.

• 24-Hour Front Desk Service: The availability of a 24-hour front desk ensures that guests can receive assistance at any time of day or night.

• Free Parking: The hotel offers free self-parking, including spaces for RVs, buses, and trucks, which is a practical benefit for guests traveling with vehicles.

Despite these standard offerings, the severe negative reviews present critical counterpoints to these features. Guests have reported:

• Pest Infestation: Explicit reports of "mice infested" rooms, with "mice eating my food, tearing up my belongings, and defecating all over the floor," which is a grave health and safety concern.

• Major Cleanliness Issues: Rooms described as "filthy," "smelled of cigarettes," with "gummy and filthy" carpets, indicating a fundamental failure in basic hygiene.

• Significant Maintenance and Safety Concerns: Issues such as a "balcony door didn't have a handle," a "smoke alarm had battery half way out," a "hole in ceiling," and a missing "chain lock" on the door directly contradict expectations of a safe and well-maintained environment.

• Dysfunctional Amenities: Reports of a non-working TV remote and "broken laundry machines" indicate that some advertised amenities may not be fully functional.

Given these highly concerning guest experiences, the actual delivered "features" may fall far short of the expected standards of a Quality Inn property.

Promotions or Special Offers

As a Quality Inn property, part of the Choice Hotels family, this hotel in Gastonia would typically participate in various promotions and special offers designed to attract guests and reward loyalty. However, it's important to remember that the availability of specific deals can vary and should always be verified directly.

Common promotions and ways to find potential savings at Quality Inn, including the Gastonia location, generally include:

• Choice Privileges Rewards Program: This is the primary loyalty program for Quality Inn. Members can earn points on their stays which can be redeemed for free nights, gift cards, and other rewards. Members often get access to exclusive rates and offers.

• Advance Purchase Rates: Booking your stay a certain number of days or weeks in advance can often unlock discounted rates. These rates are typically non-refundable but offer savings if your travel plans are firm.

• Seasonal Sales: Choice Hotels frequently runs seasonal promotions, holiday deals, or special offers tied to specific travel periods. These might include percentage discounts off the standard rate.

• AAA/AARP Discounts: Members of organizations like AAA or AARP are usually eligible for special discounted rates at Quality Inn properties. It’s always worth inquiring about these if you hold such memberships.

• Military & Government Discounts: Special rates are often extended to active military personnel, veterans, and government employees.

• Senior Rates: Senior citizens may also qualify for specific discounts on their accommodation.

• Mobile App Exclusive Deals: Sometimes, booking directly through the Choice Hotels mobile app can provide access to exclusive rates or flash sales not available elsewhere.

• Packages: While less common for basic Quality Inn properties, some locations might offer simple packages that bundle a stay with a local attraction ticket, though this is not explicitly advertised for this location.

To confirm any current promotions or special offers for the Quality Inn Gastonia at 1700 N Chester St, it is highly recommended to:

• Visit the official Choice Hotels website and search specifically for this Quality Inn location in Gastonia, NC. Look for a "Deals & Offers" or "Promotions" section.

• Call the hotel directly at (704) 864-9981 or +1 704-864-9981 to speak with a front desk representative who can provide information on current rates and any applicable discounts for your stay dates.

Given the highly negative guest feedback concerning billing transparency and alleged "scams," it is crucial to thoroughly confirm all charges, refund policies, and any promotional terms in writing before making a reservation to avoid misunderstandings.

Contact Information

For any inquiries, reservations, or to get more specific information about the Quality Inn in Gastonia, you can use the following contact details:

• Address: 1700 N Chester St, Gastonia, NC 28052, USA

• Phone: (704) 864-9981

• Mobile Phone: +1 704-864-9981

It's important to note that the hotel advertises a 24-hour front desk, meaning staff should be available to assist you at any time of day or night. Given the highly critical reviews about customer service and unresponsiveness, prospective guests might want to consider calling multiple times or attempting to reach them during different hours to gauge responsiveness before booking. The physical address is also provided for navigation, but direct contact for inquiries is always recommended.

Conclusion: Why this place is suitable for locals

For us North Carolinians, especially those in the Gastonia area, the Quality Inn at 1700 N Chester St presents a complex picture when considering its suitability for a local stay. While the brand typically aims for affordability and essential amenities, the overwhelmingly negative recent customer reviews reveal significant and severe issues that drastically impact its general suitability. However, it's important to analyze why, in very specific and limited circumstances, a local might still consider it, albeit with extreme caution.

Firstly, the most compelling (and perhaps only) "suitability" factor would be price and immediate, short-term necessity, potentially for those facing an emergency or severe budget constraints. Quality Inn properties are often positioned as more economical options, and for someone in a pinch, needing a bed for a single night, the initial cost might seem appealing. Its location with "easy on/off the interstate" (I-85 Exit 17) means it's accessible for a quick stop for travelers passing through or needing to be near the Charlotte Douglas International Airport (about 20 minutes away).

Beyond these very limited points, the extensive and serious negative feedback from actual guests paints a concerning picture that largely overshadows any potential benefits. The reported "mice infestation," "filthy" rooms with "gummy and filthy" carpets, "thick dust," and "defecating all over the floor" are not just minor inconveniences; they represent severe health, safety, and hygiene failures. Such conditions are unacceptable for any accommodation, and a local expecting even basic cleanliness would be profoundly disappointed, as evidenced by the reviewer who "called the health department and a lawyer."

Furthermore, issues like a broken balcony door, a smoke alarm with a battery half out, a hole in the ceiling, a missing chain lock, and non-working TV remotes indicate a serious lack of maintenance and a potential disregard for guest safety and comfort. The claim of "broken laundry machines" also undermines a key practical amenity.

Even the noted "poor customer service," "office locked and messages full," and allegations of billing "scams" are fundamental breakdowns in hospitality and trustworthiness. For a local seeking a reliable, comfortable, or even just a safe night's sleep, these issues are deal-breakers.

In conclusion, while the Quality Inn in Gastonia might appear on budget-friendly lists or be conveniently located for highway access, the documented experiences from recent guests strongly advise against staying here. For North Carolinians, our expectations for hospitality, safety, and cleanliness, even at an affordable price point, are generally higher than what is reportedly being delivered here. It is critical for any local considering this option to be aware of the severe and pervasive issues reported by past guests, including pest infestations and poor maintenance. There are likely other local establishments that can offer a far more reliable and satisfactory experience for your stay in Gaston County.