Quality Inn & Suites Augusta I-20 ico

Quality Inn & Suites Augusta I-20

Hotels Near Of MeGeorgiaRichmond CountyAugustaNational HillsCenter West Parkway

2562 Ctr W Pkwy, Augusta, GA 30909, USA

4.0

The night clerk called to verify our credit card the day before our arrival. I asked if the room would be ready, and he checked and said it would be available by our arrival time as the manager had called 2 days before our arrival to tell us the room we had booked was out of service and might be unavailable. The night clerk stated we would be the 1st to use this newly remodeled room. We arrived to check in, and the night clerk (a different one) kept telling us that we were the 1st to get to use this newly remodeled room. As I went to move and park our vehicle, the night clerk followed my wife down the hall, telling her to let them know how great the newly remodeled room was. After waiting over 10 minutes to check out as we are a small business and needed a receipt, I finally called the hotel number, and the desk clerk finally showed up to answer the phone. She asked how our stay was, and I told her that if you put 馃拕 lipstick on a pig, you still have a pig. The manager called me shortly after, and after many questions, he finally told me the only thing done was that the flooring was replaced. Tile loose in the bathroom, mold on the caulk in the shower, floor drain very high above floor level so the water out of the roll in shower floods the bath floor (not good for a limited mobility person to step out of the shower into a room full of water. We left the fan on for over 24 hours, and the water still wasn't dry. Hairdryer would not stay in the holder. Almond colored colored wall plates over white receptacles, black line left where old TV was mounted 5 years ago according to the manager, office chair hydraulic ram was nonexistent so when you sit in the chair it drops violently(hazardous for someone recovering from 2 spinal surgeries in the last year) one wheel was locked so unless one wants to go in circles it is useless and dangerous, the LED desk lamp has a low flicker after being turned off all the time(which disturbed my wife who hates light at night by flickering the whole time we were there), and 1 receptacle over the night table had little holding power on the cord plug for my CPAP with dropped power to the CPAP during the night resulting in a terrible night's sleep. It could have also stressed my body by not being able to breathe correctly and breathe so much that it could have caused me to have a heart attack. The breakfast at 7:30 was cold in the warmer, so that is a concern as breakfast started at 6. The eggs were so dry they would not stick to the plastic forks and were almost impossible to eat.

Big Oak -
  • Overview
  • (706) 736-9292
  • www.choicehotels.com

Quality Inn & Suites Augusta I-20 Introduce

Welcome to Augusta, Georgia! If you're looking for a comfortable and convenient place to stay, whether for business, a quick stop on your journey, or to explore all that our vibrant city has to offer, the Quality Inn & Suites Augusta I-20 is a local gem worth considering. This article provides a detailed look at what makes this hotel a suitable choice for visitors to the Augusta area.

As a content writer specializing in local business SEO, my aim is to provide Georgians with accurate and helpful information about local establishments. The Quality Inn & Suites Augusta I-20 strives to offer a dependable stay with amenities designed to make your visit stress-free and enjoyable. From its strategic location to the services it provides, this hotel aims to cater to a variety of needs.

It's always a good idea to consider your specific needs when choosing accommodations. While every hotel has its strengths, the Quality Inn & Suites Augusta I-20 focuses on delivering a consistent and friendly experience for its guests.

Location and Accessibility

The Quality Inn & Suites Augusta I-20 boasts a highly convenient location for anyone traveling through or visiting Augusta, Georgia. Situated at 2562 Ctr W Pkwy, Augusta, GA 30909, USA, it offers excellent accessibility from Interstate 20 (I-20), making it an ideal stop for road trippers or those with business in the surrounding areas. The hotel's proximity to a major interstate ensures that you can easily navigate to and from your destination without hassle.

For golf enthusiasts, one of the most significant advantages of this location is its close proximity to the world-renowned Augusta National Golf Club. It's just a short drive away, making it a highly desirable choice during tournament season or for those simply wishing to experience the area's golfing prestige.

Beyond the golf course, the hotel is also conveniently located near several other local attractions and institutions. Augusta State University is within a reasonable driving distance, as are the Augusta Mall and Riverwatch Parkway, offering access to shopping, dining, and other amenities. For those needing medical access, Augusta University Medical Center is also easily reachable. This central yet accessible location positions the Quality Inn & Suites Augusta I-20 as a practical base for exploring Augusta or conducting business in the city.

Services Offered

The Quality Inn & Suites Augusta I-20 provides a range of services designed to enhance your stay and ensure a comfortable experience. These services cater to both leisure and business travelers:

  • Complimentary Daily Breakfast: Start your day right with a free buffet breakfast, typically offered from 6:00 AM to 9:30 AM, featuring a variety of hot and cold items.
  • Free WiFi and Wired Internet Access: Stay connected throughout your stay with complimentary high-speed internet available in both public areas and guest rooms.
  • 24-Hour Front Desk: The helpful staff is available around the clock to assist with check-ins, check-outs, and any inquiries you may have.
  • Business Center: For guests traveling for work, a dedicated business center is available to help you stay productive.
  • 24-Hour Fitness Center: Maintain your workout routine even while away from home with access to the on-site fitness facilities.
  • Laundry Facilities: Self-service laundry facilities are available for guest convenience.
  • Free Self-Parking: Ample and complimentary self-parking is provided on-site.
  • Daily Housekeeping: Rooms are serviced daily to ensure cleanliness and comfort.
  • Coffee and Tea in Common Areas: Enjoy a warm beverage in the lobby.
  • Express Check-out: For a quick and efficient departure.
  • Multilingual Staff: To assist a diverse range of guests.
  • Vending Machines: For snacks and beverages at your convenience.

Features / Highlights

Beyond the standard services, the Quality Inn & Suites Augusta I-20 also boasts several features and highlights that contribute to a more enjoyable stay:

  • Comfortable Guest Rooms: Rooms are equipped with premium bedding, blackout drapes, climate-controlled air conditioning, and include a private bathroom with a shower/tub combination, free toiletries, and a hairdryer.
  • In-Room Conveniences: Each room features a refrigerator, microwave, coffee/tea maker, and a 32-inch LCD TV with premium channels for your entertainment. Desks and iron/ironing boards are also provided.
  • Accessible Rooms: The hotel offers wheelchair-accessible rooms and features, including a wheelchair-accessible path of travel, parking, and public washrooms, as well as Braille/raised signage and handrails in stairways.
  • Smoke-Free Property: The entire hotel is a 100% smoke-free environment.
  • Proximity to Dining: Several dining options, including Texas Roadhouse, Bonefish Grill, and Carrabba's Italian Grill, are located conveniently nearby.
  • Family-Friendly Policy: Children aged 18 and under stay free when occupying the parent or guardian's room, using existing bedding.

Promotions or Special Offers

While specific, constantly changing promotions are best checked directly on the Quality Inn & Suites Augusta I-20's official website or through booking platforms, it's common for hotels within the Quality Inn brand (part of Choice Hotels) to offer a variety of ways to save and enhance your stay. Here are some general types of promotions or offers you might encounter:

  • Choice Privileges Member Discounts: If you are a member of Choice Hotels' loyalty program, Choice Privileges, you can often access exclusive discounted rates, earn points for your stays, and sometimes even redeem points for free nights.
  • Advance Purchase Rates: Booking your stay in advance can sometimes unlock lower rates.
  • Seasonal or Holiday Deals: Keep an eye out for special pricing during peak travel seasons or around major holidays.
  • Package Deals: Occasionally, the hotel may offer packages that include specific amenities or local attractions.
  • AARP and Senior Discounts: Discounts are often available for AARP members and senior travelers.
  • Government and Military Discounts: Special rates for government employees and military personnel are frequently offered.

It is highly recommended to visit the official Quality Inn & Suites Augusta I-20 page on the Choice Hotels website or contact the hotel directly to inquire about current promotions and ensure you get the best available rate for your visit.

Contact Information

For reservations, inquiries, or any assistance, you can reach the Quality Inn & Suites Augusta I-20 using the following contact details:

Address: 2562 Ctr W Pkwy, Augusta, GA 30909, USA

Phone: (706) 736-9292

Mobile Phone: +1 706-736-9292

Conclusion: Why this place is suitable for locals

For residents of Georgia, the Quality Inn & Suites Augusta I-20 offers a highly suitable option for a variety of local needs. Whether you're planning a staycation, visiting family or friends in Augusta, attending a local event, or require a convenient base for business within the region, this hotel provides a practical and comfortable solution.

Its prime location right off I-20 makes it incredibly easy to access from anywhere in Georgia, cutting down on travel time and simplifying your journey. If you're a local planning to attend the Masters Tournament or other events at Augusta National Golf Club, the hotel鈥檚 close proximity is an undeniable advantage, allowing you to maximize your time enjoying the events rather than commuting.

The complimentary breakfast is a valuable amenity for any traveler, saving you time and money on your morning meal. The free Wi-Fi and business center are also beneficial if you need to catch up on work or simply stay connected while away from home. Families will appreciate the policy allowing children to stay free, making it a more economical choice for local getaways.

While some past guest experiences, as indicated in reviews, highlight areas for improvement regarding specific room conditions or service interactions, the consistent feedback often praises the staff's friendliness and helpfulness, and the overall cleanliness of the rooms. This suggests a hotel that actively works to provide a pleasant atmosphere and dependable service.

In essence, the Quality Inn & Suites Augusta I-20 stands as a reliable, accessible, and amenity-rich option for Georgians seeking a convenient and comfortable stay in the Augusta area. It鈥檚 a pragmatic choice for those who value easy access, essential amenities, and a friendly environment, serving as an excellent home base for local adventures or necessary travel.

Quality Inn & Suites Augusta I-20 Photos

Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5
Quality Inn & Suites Augusta I-20 5

Quality Inn & Suites Augusta I-20 Location & Map

2562 Ctr W Pkwy, Augusta, GA 30909, USA

Reviews

The night clerk called to verify our credit card the day before our arrival. I asked if the room would be ready, and he checked and said it would be available by our arrival time as the manager had called 2 days before our arrival to tell us the room we had booked was out of service and might be unavailable. The night clerk stated we would be the 1st to use this newly remodeled room. We arrived to check in, and the night clerk (a different one) kept telling us that we were the 1st to get to use this newly remodeled room. As I went to move and park our vehicle, the night clerk followed my wife down the hall, telling her to let them know how great the newly remodeled room was. After waiting over 10 minutes to check out as we are a small business and needed a receipt, I finally called the hotel number, and the desk clerk finally showed up to answer the phone. She asked how our stay was, and I told her that if you put 馃拕 lipstick on a pig, you still have a pig. The manager called me shortly after, and after many questions, he finally told me the only thing done was that the flooring was replaced. Tile loose in the bathroom, mold on the caulk in the shower, floor drain very high above floor level so the water out of the roll in shower floods the bath floor (not good for a limited mobility person to step out of the shower into a room full of water. We left the fan on for over 24 hours, and the water still wasn't dry. Hairdryer would not stay in the holder. Almond colored colored wall plates over white receptacles, black line left where old TV was mounted 5 years ago according to the manager, office chair hydraulic ram was nonexistent so when you sit in the chair it drops violently(hazardous for someone recovering from 2 spinal surgeries in the last year) one wheel was locked so unless one wants to go in circles it is useless and dangerous, the LED desk lamp has a low flicker after being turned off all the time(which disturbed my wife who hates light at night by flickering the whole time we were there), and 1 receptacle over the night table had little holding power on the cord plug for my CPAP with dropped power to the CPAP during the night resulting in a terrible night's sleep. It could have also stressed my body by not being able to breathe correctly and breathe so much that it could have caused me to have a heart attack. The breakfast at 7:30 was cold in the warmer, so that is a concern as breakfast started at 6. The eggs were so dry they would not stick to the plastic forks and were almost impossible to eat.

Jun 17, 2025 路 Big Oak -

The room was clean and the service was great. Had a nice little breakfast buffet in the morning. Only bad thing was that the ice machine was really loud and woke me up. Other than that it was quite comfortable.

Jun 18, 2025 路 Sean Quinn

I recently stayed here for two separate weeks this month for business. So this review is based on the eight nights I was there. The accommodations were spotless, and very comfortable. Additionally, though the property seemed to be at full capacity, I literally did not hear a peep from any of the guests during any of the days or nights I was there. I slept quite well! The morning breakfast was always fully stocked, and never did I find that there was no hot coffee available. That's somewhat important to me! Every staff member I spoke to was very congenial and polite as well. Shouts out, though, for Brannon and Pam. Both of them were so very nice. Brannon (front desk) and I had great conversations about a variety of topics, while Pam (guest services) provided me with whatever I needed, and always did so with a smile. So yes, this establishment earned across-the-board 5 stars in all aspects. Great job, y'all!!!

Feb 21, 2025 路 William Brown

Take it from a pro and just don鈥檛 go. I booked a suite through the Choice Hotels app and I cannot recommend this hotel. I travel frequently for work and the company I work for has a corporate rate with Choice. I have been a member since 2005 and I typically spend between 250-300 nights a year in hotels. With all of that being said, this property is not worth the money. When I arrived at the hotel, I was told that there was something wrong with the suite that I booked so they were offering me a regular room with a king bed. I agreed as long as the rate was changed to the rate offered to me with our corporate discount. The clerk assured me that it was so I agreed. He definitely overcharged me and I know this because I checked the rate once I got back to my car and could look at my phone. I asked the clerk to correct the rate and it was definitely a longer process than it should have been. He made me make another reservation through the app so he could cancel the reservation with the higher rate. This was all very frustrating so I was already annoyed when I got to room. I started unpacking and after a little while I realized there was no mini fridge in the room. I did consider going back to the clerk at the front desk to find out why it wasn鈥檛 in the room but then I realized I was too tired to argue with him anymore. The room was tiny. A bed, a television, and not much else. I was tired from working and traveling all day so I decided to let that pass. I went to bed early and woke up and realized there were coffee pods in the room but no kind of coffee maker. I also realized there was no iron or ironing board for me to use. That was kind of a strike three for me but I had to go to work so I let that all slide. There was also no hair dryer in the room, the remote didn鈥檛 work, and there were very clear handprints on the headboard. The hotel gives a feeling of neglect and a staff who isn鈥檛 at all friendly or concerned with the guests. When I tried taking to the clerk when I checked out, he essentially said that it was my fault for not letting him know when I checked in. I disagree. Amenities that are outlined in the hotel app should be available when that is what you booked and paid for. This property really needs to be updated sooner rather than later.

Apr 18, 2025 路 Cloey Wilson

Location isn't very nice, staff were very friendly. Place looked nice online and upon arrival seemed okay. We stayed one night for a quick overnight trip. Our son commented there was a musty smell when we walked into our room. We left for dinner and came back to roaches in our room. I killed one in the bathroom, and a couple were crawling out from the cracks in the wall near the microwave. These are the small roaches that infest, so pretty disgusting. Probably where the musty smell was coming from as well. We found this place in a hurry, and didn't really have time to read previous reviews, but people 8 months ago were complaining about roaches, and they're still a problem, so obviously not a huge concern for the hotel to take care of this issue. Not a great area, but we didn't feel unsafe. The only reason I gave 2 stars and not 1 is because the staff was nice.

Mar 18, 2025 路 Dana

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