Quality Inn & Suites

For individuals in Meriden, Connecticut, or those planning a visit to the area and actively seeking accommodations via the "Hotels Near Of Me" platform, the Quality Inn & Suites located at 2090 N Broad St, Meriden, CT 06450, USA, may appear as a listed option. This hotel, reachable at (203) 427-6007 or +1 203-427-6007, aims to cater to various travelers. The "Hotels Near Of Me" category is designed to help local users identify nearby lodging options that might fulfill immediate or planned accommodation needs. In this context, the Quality Inn & Suites Meriden positions itself as a readily accessible choice within the local market.

When considering any hotel, particularly through a search like "Hotels Near Of Me," potential guests typically evaluate the environment, services, features, and any promotional offers. To provide an objective introduction to the Quality Inn & Suites Meriden, we must synthesize information from general hotel offerings with direct customer experiences, which, in this case, present a cautionary narrative.

From a general perspective, Quality Inn & Suites is a well-known brand, often associated with providing essential amenities at a value-oriented price point. These typically include comfortable rooms, basic guest services, and sometimes complimentary breakfast or Wi-Fi. However, the specific experiences reported by recent guests at this Meriden location reveal a significant divergence from these general brand expectations.

Regarding the environment, the location on North Broad Street suggests accessibility, likely near local businesses or routes, which can be convenient for travelers. However, the internal environment, as described by guests, raises substantial concerns. One reviewer highlighted "dirty and damaged room" conditions, providing photographic evidence to support their claim. Another guest reported peeling wallpaper, a distinct unpleasant smell, and an overall lack of cleanliness in their room. These accounts suggest that the hotel's internal environment might not consistently meet basic standards of hygiene and maintenance, which are fundamental for a comfortable stay.

Moving on to services, the discrepancies between advertised features and actual delivery are prominent. A key service often promoted by hotels in this category is complimentary breakfast. One customer explicitly stated that the hotel "advertised complimentary breakfast, but to my disappointment, they didn't actually offer breakfast." When this issue was raised at the front desk, the response was described as "unhelpful and rude," indicating a significant lapse in expected guest service. This is a critical point for travelers who factor in breakfast as part of their booking decision, and its absence, coupled with poor communication, can lead to dissatisfaction.

The aspect of customer service appears to be a consistent point of contention. Multiple reviews describe the staff as "rude and unwelcoming." One particularly detailed account outlines a confrontational check-in experience. A guest, traveling with a service dog and having booked a smoking king-size bed room, encountered a receptionist who was described as "very rude." The guest reported being verbally abused and called "a stupid white person" for not disclosing information about vaping, despite booking a smoking room. Furthermore, the receptionist allegedly made contentious claims about allowed substances in smoking rooms (only cigarettes, no vaping or CBD), and questioned the legitimacy of the service dog, demanding an "Amazon not Official here is a service dog id" despite the guest having a prescription and a well-behaved animal. This level of alleged disrespect and unhelpfulness from the front desk staff is highly problematic and can severely tarnish a guest's experience, overshadowing any potential positive aspects of the stay.

In terms of features, the rooms themselves, beyond cleanliness, seem to suffer from maintenance issues. A broken box spring on a bed, with no action taken to fix it, was a notable complaint. Old, damaged, and unclean rooms directly contradict the expectation of a comfortable stay. The specific booking of a "smoking king size bed" room, which then reportedly led to a dispute over allowed activities within that room type, suggests confusion or inconsistency in hotel policy communication and enforcement. The hotel's advertised "pet-friendly" status was also challenged by a guest, who noted a perceived shift to "no pets" and an unreasonable demand for unofficial service dog identification, contradicting ADA guidelines regarding service animals.

From a promotional standpoint, while the Quality Inn & Suites brand generally promotes affordability and convenience, the user reviews severely undermine any positive promotional messages. The customer experience suggests that the reality might not align with typical brand promises. Guests looking for a straightforward, hassle-free stay with basic amenities and respectful service would find these reviews concerning. The repeated advice to "highly recommend looking at reviews before booking here" serves as a direct warning, effectively advising potential guests to exercise extreme caution.

In summary, for local users searching "Hotels Near Of Me" and encountering the Quality Inn & Suites at 2090 N Broad St, Meriden, CT, it is crucial to proceed with caution based on available customer feedback. While the hotel's brand might suggest certain standards and amenities, the reported experiences indicate significant issues with cleanliness, room maintenance, the absence of advertised services like complimentary breakfast, and, most critically, highly unsatisfactory guest service. The hotel's accessibility and brand recognition may draw interest, but the consistent negative reviews regarding staff conduct and room conditions paint a picture that is far from the ideal hospitable environment. Potential guests are strongly advised to consider these detailed accounts before making a booking decision, as the objective information available suggests that this particular Quality Inn & Suites may not meet common expectations for a comfortable and pleasant hotel stay.