Red Roof Inn Morton Grove

It was a weird little hotel! It was very hot in Chicago. It was one quick night! The A/C struggled really bad, but I stayed. The shade didnt close fully on the window so it was like 6 inches short! I paid using a website and should have spent more time looking but I was tired. The pictures make it look nicer than it is. They asked for a $100 credit hold or cash. I stayed and left early.

My son and I are currently on a cross country road trip, and we saw this place on hotels.com. I had already booked a room hours before arriving. Right off the bat, we pulled up to this place and were disgusted. A guy, who I assumed was living there long term, was rapping loudly while ignoring his 2 year old who was playing in the parking lot unattended, touching dirty stuff on the ground. Seemed like the guy could have been on drugs. We checked in, starting walking up to where our room was and instantly smelled urine in the hallways walking upstairs. The floors were disgusting and walls looked gross. Someone left a vape out where any kid could just take it. I didn’t even want to enter the room. My son told me he didn’t feel safe, and honestly, neither did I. This didn’t look like the best neighborhood to be in at night. I went to the front desk to ask to cancel my room. We had to wait behind this couple.. the woman looked like a ‘lady of the night’. I was polite in telling the front desk the situation. She told me to contact the third party website to cancel, since that’s who I booked it through. So I did. Third party proceeded to tell me that actually, the cancellation was up to the hotel property if they wanted to let me cancel or not. Well I’m sure you can guess what they decided.. I was refused a refund! You couldn’t pay me to stay here. I was out the money I paid in advance for this room. Bummer.. I was even polite and discreet to the front desk, didn’t even cause a stink about it or want to embarrass them. My son and I BOTH didn’t feel safe. She only said she could provide me with a different room at the same hotel. Umm, do you realize I said we didn’t feel safe?! Giving us a different room doesn’t change the fact that this hotel is unacceptable based on everything I just mentioned. I would have no way of knowing this until I arrived at the actual property, as we are from another state. The online pictures were deceiving. You couldn’t pay me to stay here. Honestly, do your research. Look at all the reviews, they all are correct. If you don’t mind druggies and a run down roach hotel, then stay here. Or pay a little more and drive 20 minutes further and be safe. Learn from my lesson. Please don’t stay here.

Disappointed and Misled — Not What We Expected My family and I booked this Inn thinking it would be something along the lines of Sleep Inn or Holiday Inn. However, upon arrival, it looked much more like a motel than a hotel. All the rooms were accessed from the outside, and there were no elevators. The overall appearance and cleanliness were disappointing (see attached photos). The toilet wobbled when used, and the general condition of the space felt neglected. Unfortunately, it was a last-minute booking, and we were too tired to find another place—so we stayed. I ended up changing all the bedding myself and used our own sheets because I didn’t feel comfortable sleeping on theirs. The bed squeaked with every movement, making it hard to get restful sleep. At check-in, a $50 security hold was placed on our card for potential damages. We were told it would be refunded after checkout. However, upon reviewing our account, I saw that the $50 had actually been charged, not just held. I attempted to call the number listed on Google (847-965-6400), and a woman answered saying the number went to a guest room—not the front desk—and then hung up on me. I then called Red Roof’s reservation line. The representative initially couldn’t find the property and even questioned whether it existed. After some back and forth, she finally found it—only to give me the same unhelpful number from Google. I explained the issue again and asked to be transferred directly. She hesitated but eventually connected me to the front desk. The receptionist told me the refund would be processed within two days but couldn’t provide a clear reason for why the charge had gone through. Her response was simply, “I guarantee you we’ll refund you,” and that she’d inform the manager. When I mentioned the issue with the listed number, she brushed it off saying, “That’s our number, so I’m not sure what to tell you.” I informed her that if the refund isn’t back in our account by Tuesday, in shā Allāh, I would be filing a dispute. This is the second poor experience we’ve had booking through Priceline, and we’re honestly disappointed. We paid nearly $100 expecting a clean, modest hotel—not a low-grade motel with questionable service and confusing communication. The only reason I gave 2 stars for service was because of AJ, the gentleman who checked us in. He was polite and helpful, even though check-in took some time due to him training another staff member. The location gets 4 stars—it felt safe and was very close to where we needed to be. But overall? We won’t make this mistake again. If it’s not a Sleep Inn or Holiday Inn, we’ll be skipping the “Inns” altogether. Lesson learned. P.S. Because we forgot our slippers and couldn’t make a run to Dollar Tree, we had to lay our clothes on the floor just to avoid stepping on it barefoot. One of the photos shows me using their towels to wipe the floor—and even then, it still didn’t feel clean. Another photo shows a towel that had multiple holes in it. It was just unacceptable.

I recently had the pleasure of staying at this fantastic motel, and I can confidently say it was one of the best experiences I’ve had in recent memory. From the moment I arrived, I was greeted with warm smiles and a level of professionalism that set the tone for the entire stay. The front desk staff made the check-in process quick and seamless, and I immediately felt welcomed. The facilities were truly top-notch. The entire property was spotless, with every corner meticulously maintained. The landscaping was well-kept, and the exterior of the building was inviting and well-lit, giving the entire motel a warm and secure ambiance. It was clear that a lot of care and attention went into the upkeep of the place, which made me feel confident that I had made the right choice in accommodation. Upon entering my room, I was pleasantly surprised by how spacious and comfortable it was. The room was thoughtfully designed, with a perfect balance of style and functionality. The furniture was modern yet cozy, the bed was incredibly comfortable, and the linens were fresh and high-quality. The attention to detail in the room’s decor created a peaceful and relaxing environment. It was also evident that cleanliness was a top priority, as the room was spotless and everything appeared to be in perfect condition. The amenities were also impressive, from the high-speed Wi-Fi to the fully stocked bathroom with premium toiletries. I appreciated the little touches, such as the complimentary bottled water and the coffee station that was available in the room. The heating and air conditioning worked flawlessly, allowing me to adjust the temperature to my liking and ensuring a good night’s sleep. It was clear that no detail was overlooked in making the room as comfortable as possible. Throughout my stay, the staff consistently went above and beyond to ensure that my needs were met. Every interaction I had with the team was pleasant, and they were always ready with helpful suggestions, whether it was providing directions to nearby attractions or recommending local dining spots. A special mention must go to Waqas Durrani, the General Manager, whose exceptional leadership and customer service skills truly made a difference. His professionalism was evident from the outset, and he personally checked in with me to ensure everything was going well. Waqas was always available to answer any questions or address any concerns, and his dedication to making sure my stay was as enjoyable as possible did not go unnoticed. Under his leadership, the team clearly operates with a strong sense of purpose and commitment to providing outstanding service. It’s rare to find such attention to detail and genuine care from the management, which made my stay all the more enjoyable. Another standout feature of this motel is its location. It’s conveniently situated, offering easy access to major highways and local attractions, yet it manages to maintain a sense of peace and tranquility. Whether you’re traveling for business or leisure, this motel provides the perfect balance of convenience and comfort. The area surrounding the motel is safe and quiet, making it a perfect place to relax after a long day. Overall, my experience at this motel was truly exceptional. The combination of a clean, comfortable, and well-maintained property, along with the outstanding customer service, made for an unforgettable stay. It’s evident that the entire team, led by Waqas Durrani, is committed to providing guests with a superior experience, and I am incredibly grateful for their hospitality. I wholeheartedly recommend this motel to anyone looking for a clean, comfortable, and welcoming place to stay. Whether you’re here for a night or an extended stay, you won’t be disappointed. I’m already looking forward to my next visit, and I will certainly be returning in the future!

We paid $91. and some change for 1 night and they made us pay a cash deposit of $100 also, and only gave us 1 door key, I thought it was too much just to rent a room for 1 night the TV didn't work or we couldn't figure out how to work it , not enough towels for two people, The location was good it was near the place we were doing business