Red Roof PLUS+ Wilmington - Newark ico

Red Roof PLUS+ Wilmington - Newark

Hotels Near Of MeDelawareNew Castle CountyNewarkStanton Christiana Road

415 Stanton Christiana Rd, Newark, DE 19713, USA

3.0

The staff member at the front desk was very efficient and made the checking in seamless she's great at her job. The room looks nice when you first walk in but the furniture is very worn the sink in the room was falling apart. The bathtub had a ring around it I don't think it's been cleaned in a long time and it took very long time for the water to get warm enough. The bed was very comfortable that she seemed clean and they were nice. Also the light over the sink in the bathroom area did not work. There's no exhaust fan in the bathroom.

William Powell
  • Overview
  • (302) 292-2870
  • www.redroof.com

Red Roof PLUS+ Wilmington - Newark Introduce

When searching for "Hotels Near Of Me" in the Newark, Delaware area, the Red Roof PLUS+ Wilmington - Newark often appears as a visible option, particularly for travelers seeking a more budget-friendly stay. Located at 415 Stanton Christiana Rd, Newark, DE 19713, USA, this hotel is positioned with convenient access to major roadways like I-95 and Delaware Route 7. The hotel's phone number is (302) 292-2870 and mobile phone is +1 302-292-2870.

The "PLUS+" designation typically indicates that this Red Roof Inn location offers enhanced amenities compared to a standard Red Roof Inn, aiming for a slightly upgraded experience while maintaining its core value proposition. The hotel was last renovated in 2014, suggesting it has received some updates since its original construction.

The environment surrounding the Red Roof PLUS+ Wilmington - Newark is primarily characterized by its accessibility to key local attractions and transportation hubs. It is conveniently situated near the Wilmington Airport (ILG), making it a practical choice for air travelers. Furthermore, it boasts proximity to the Christiana Mall, a major shopping destination, and Delaware Park Racetrack and Slots, offering entertainment options including horse racing and gaming. The University of Delaware is also within a reasonable driving distance, making it potentially suitable for visitors to the university. Other nearby points of interest include the Christiana Care Health System, the Brandywine Zoo, and Nemours Mansion, indicating a mix of recreational, educational, and essential facilities in the vicinity.

Regarding services, the Red Roof PLUS+ Wilmington - Newark provides a range of standard amenities expected from a hotel in its category. Guests can typically expect a 24-hour front desk, ensuring staff availability for check-in, check-out, and assistance at any time. Complimentary Wi-Fi is generally offered in both public areas and guest rooms, allowing guests to stay connected. The hotel is noted for being pet-friendly, allowing guests to bring their dogs and cats, though a fee may apply. Free self-parking is usually available on-site, including options for RV/bus/truck parking, which can be a valuable feature for some travelers. Daily housekeeping is typically provided for shorter stays, with weekly service for extended stays. Other general amenities include coffee/tea in a common area, vending machines, and self-serve laundry facilities, adding to guest convenience. For those with mobility needs, the hotel also appears to have ADA accessible rooms and facilities, including an elevator and wheelchair-accessible parking.

The features of the rooms at Red Roof PLUS+ Wilmington - Newark generally include air conditioning, flat-screen TVs with premium cable channels (including HBO), and private bathrooms with shower/tub combinations and complimentary toiletries. Some rooms may also feature conveniences like coffee makers, refrigerators, and microwaves, especially in "Premium" room types. Beds are often described as having premium bedding for enhanced comfort. Rooms are typically non-smoking, although some customer feedback suggests that adherence to this policy might be inconsistent. A work desk and chair are usually provided, and free local and long-distance calls from the room phone are often available.

However, an objective introduction necessitates a thorough review of real customer experiences, which reveal significant areas of concern for the Red Roof PLUS+ Wilmington - Newark. While some positive feedback praises the efficiency and helpfulness of specific front desk staff members, other aspects of the hotel's condition and service draw strong criticism. Recurring complaints from guests include issues with room cleanliness and maintenance. Specific concerns highlighted in reviews involve worn furniture, sinks "falling apart," bathtubs with visible rings suggesting lack of thorough cleaning, and non-functioning bathroom lights. The absence of an exhaust fan in bathrooms has also been noted. A more severe issue reported is the slow hot water in rooms and, alarmingly, a review mentioning "mold smell in every room" and "paint peeling on the walls."

Beyond physical room conditions, a particularly distressing account details a lack of immediate assistance during a medical emergency. While the front desk eventually called 911, the initial refusal and hesitation to assist a guest in severe pain represent a critical service lapse, as highlighted by the customer's experience with a kidney stone. Issues with external factors, such as "drug transactions in the parking lot," and vehicle damage on the premises with difficulty reaching management for resolution, also contribute to a negative perception of safety and responsiveness. The presence of odors (beyond just mold, with some mentioning cigarette smoke despite being a non-smoking property) and general discomfort or safety concerns among guests indicate that while the hotel aims for budget-friendly accommodation, the quality of the stay can be significantly compromised by these issues.

Promotional information for Red Roof PLUS+ Wilmington - Newark would typically focus on its value proposition, highlighting its accessible location near Christiana Mall and Delaware Park, its pet-friendly policy, and the inclusion of free Wi-Fi and parking. It would appeal to travelers seeking affordable accommodation with basic amenities. However, based on the comprehensive customer feedback, prospective guests searching for "Hotels Near Of Me" and considering this specific Red Roof PLUS+ should temper their expectations regarding room upkeep, cleanliness standards, and the level of guest service in emergency situations. While some aspects like the comfort of the beds and the efficiency of some staff members might be positive, the reported issues with room condition, cleanliness, and critical service lapses are significant factors to consider when making a booking decision. It would be prudent for potential guests to look at very recent reviews and, if possible, confirm the specific condition of the room they are assigned upon arrival.

Red Roof PLUS+ Wilmington - Newark Photos

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Red Roof PLUS+ Wilmington - Newark 4
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Red Roof PLUS+ Wilmington - Newark Location

Red Roof PLUS+ Wilmington - Newark

415 Stanton Christiana Rd, Newark, DE 19713, USA

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Reviews

The staff member at the front desk was very efficient and made the checking in seamless she's great at her job. The room looks nice when you first walk in but the furniture is very worn the sink in the room was falling apart. The bathtub had a ring around it I don't think it's been cleaned in a long time and it took very long time for the water to get warm enough. The bed was very comfortable that she seemed clean and they were nice. Also the light over the sink in the bathroom area did not work. There's no exhaust fan in the bathroom.

Apr 23, 2025 · William Powell

Flew in for one night while on my way further north. I got a room late at night after the other hotel was disgusting. They hotel was much nicer and didn't have roaches. The reason for the 1 star review has nothing to do with the room but everything to do with the service the next morning. While I was traveling alone, that morning I had medical emergency and could barely make my way to the front desk. I was in a ton of pain and the lady at the desk could see and hear something was wrong with me. I waited until she finished with a customer and told her I needed to check out and to call 911, I need medical attention. She told me "No". I pleaded with her that I was in serious pain. A customer was about to call for me but the lady at the front desk finally called. Once the operator answered she stood there and tried to hand me the phone. I tried telling her I couldn't even speak as I was bend over, but she didn't move. The operator was about to hang up after no one would answer. I took the phone and finally got the help I needed. It turns out I had my first kidney stone. Worse pain I've ever felt besides having back surgery.

Apr 20, 2025 · Casey Blair

When I arrived Amy was very pleasant and so helpful. She was accommodating and helped to make my guest experience exceptional. That was the only highlight of my stay. The next morning my fiancee and I realized we didn't have hot water and neither did several other guests. We had to leave to shower. Angel who was working at the front desk informed us that there was nothing she could do because the manager "ahmed" doesn't allow her to compensate or address guest issues. I booked through expedia so i have to contact them about a refund. She was nice enough to allow us a 9pm checkout for our trouble but could not give us a free night without the managers consent. Later today on my way back to the room, another lady (employee) called my phone and was very rude, disrespectful and told me i would have to pay in order to stay until 9pm. If I didn't pay she would call the police if i stayed until 9pm. I pulled up to the hotel and myself as well as my fiancee ended up in a verbal sparring match with this employee. I recorded it. She was beyond unprofessional. She should be fired immediately. How is it reasonable to have someone stay in a hotel without hot water? Then to be threatened with what amounts to extortion is outrageous. I will never stay here again. We are posting this review everywhere possible and we will be emailing corporate as well as all proper channels including my bank to retrieve my funds for the stay. With the exception of Amy and Angel, this hotel is the worst.

Mar 30, 2025 · Doob G

The place is scangy. The staff there are liars, and the manager is a thief. Do not stay there. They will NOT return ur incidentals charge. They will lie and say whatever they have to and keep it. Nice little racket for them. They claimed I took all of the towels and bedding when I left. Anyone who has stayed at a red roof would know that I would be doing a disservice to my body doing that. I brought my own towels and blankets when I went there. This is specifically the red roof plus on Stanton Christiana rd. Had a much better experience at the location in new castle de. I’ve complained to corporate but like they give a crap. Do NOT stay there. You’ve been warned.

May 17, 2025 · David Kennedy

As we parked in front of our room someone was dumping a trash can in the grass of yellow liquid, sidewalks have piles of dog poop, our room smelled of stale cigarette smoke, the water for a shower was lukewarm at best, coffee maker did not work. I completely understand it’s a cheaper hotel but definitely worst experience, will be checking out early and finding another place to stay for the rest of our trip.

Mar 15, 2025 · Christi Shockley

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