Residence Inn Chicago O'Hare ico

Residence Inn Chicago O'Hare

Hotels Near Of MeIllinoisCook CountyRosemontChestnut Street

7101 Chestnut St, Rosemont, IL 60018, USA

4.0

Disappointed with My Experience at the Front Desk Staff member at 7pm shift. (I was so upset didn't see his badge name) I recently stayed at the Residence Inn Hotel at 7101 Chestnut Street in Rosemont, IL, and unfortunately, my experience with the front desk left me extremely disappointed. From the moment I walked in, I was not treated with the courtesy or professionalism or even acknowledged, I expected from a hotel of this level. The staff member I interacted with was dismissive, unwelcoming, and frankly, rude. I felt like I was being brushed off rather than greeted as a paying guest. What made things worse was the underlying tone in his attitude--it felt personal and, in my opinion, carried a discriminatory edge. As a woman of color, I couldn't help but feel like I wasn't being given the same respect or service as other guests. This kind of behavior is not only unacceptable but completely out of alignment with what the Residence Inn brand represents. A hotel should feel like a place of hospitality and care, not discomfort and exclusion. I truly hope management addresses this issue and takes steps to train their staff on cultural sensitivity, customer service, and professionalism. A nice establishment means very little if the people representing it don't treat guests with basic decency and respect.

CosasdbArt
  • Overview
  • (847) 375-9000
  • www.marriott.com

Residence Inn Chicago O'Hare Introduce

For Illinois residents, finding the right hotel for a long-term stay, a family trip, or a quick business visit near O'Hare International Airport can make all the difference. The Residence Inn Chicago O'Hare, a trusted name within the Marriott family of brands, is designed to be more than just a room—it’s an all-suite, extended-stay property that aims to provide a "home away from home" experience. While some guests have unfortunately had very negative experiences with specific staff members and cleanliness issues, the hotel's core concept of spacious suites with full kitchens is a significant draw for many. The property's convenient location and a host of amenities are often praised, making it a viable option for those who know what to expect. For locals, this hotel can be a great resource for a variety of needs, from hosting out-of-town guests to providing a base for a long-term project. The value of having a full kitchen, a comfortable living area, and separate bedrooms in some suites is a major benefit, especially for families or anyone trying to save on dining costs. While the hotel may show its age in some areas, as noted by a recent review, its functionality and location often outweigh these concerns for guests who prioritize space and convenience.

The location of the Residence Inn Chicago O'Hare is one of its most attractive features, providing excellent accessibility for Illinois locals. The hotel is strategically located at 7101 Chestnut St, Rosemont, IL 60018, USA, placing it just a short distance from O'Hare International Airport (ORD). This is a huge benefit for anyone catching an early flight or welcoming visitors from out of town. The hotel offers a complimentary airport shuttle service, which runs at scheduled times, making airport transfers seamless and stress-free. Beyond the airport, the hotel's location in Rosemont provides easy access to major expressways like I-90 and I-294, allowing for efficient travel to downtown Chicago or other suburban destinations. This central position also means that guests are close to some of the area's most popular attractions, including Allstate Arena, the Donald E. Stephens Convention Center, and Rivers Casino. As one reviewer noted, the location is great for its proximity to the airport but is also quiet and has many dining options nearby. This combination of being close to everything yet still feeling removed from the chaos of the city makes it an ideal spot for a stay in the Chicagoland area.

The Residence Inn Chicago O'Hare offers a comprehensive list of services and amenities that are particularly well-suited for extended stays. The all-suite model means every room comes equipped with a full kitchen, which is a major convenience for guests who prefer to cook their own meals. The hotel also offers a complimentary full hot breakfast buffet every morning, a significant value for guests. While a review did highlight a negative experience with a front desk employee, the hotel's services generally aim to provide a high level of hospitality. The hotel is a pet-friendly property, which is a great benefit for locals who need to travel with their furry companions. Other services are designed to make life on the road easier and more comfortable, whether for a night or a week.

  • Complimentary full hot breakfast buffet is available daily, seven days a week.
  • The hotel offers a complimentary shuttle service to and from O'Hare International Airport.
  • All suites come with a full kitchen, including a refrigerator, stove, microwave, and dishwasher.
  • A seasonal outdoor pool and a sports court for volleyball and basketball are available for guest recreation.
  • A 24-hour fitness center is on-site for guests to maintain their workout routines.
  • Pet-friendly rooms are available for a non-refundable fee.
  • The hotel offers grocery delivery service, a convenient option for extended stays.
  • A 24-hour front desk is available to assist guests with their needs and inquiries.
  • Meeting rooms and business services, including a business center, are available for business travelers.
  • On-site laundry facilities are provided for guests, as well as dry cleaning services.

The features and highlights of the Residence Inn Chicago O'Hare are what make it a unique and practical choice for many travelers. The primary highlight is the all-suite design, with rooms being larger than a typical hotel room and providing a studio apartment feel. This extra space is perfect for families or business travelers on an extended stay. The full kitchens in every room are a huge feature, allowing guests to save money by cooking their own meals. As a reviewer noted, this feature saved them "a ton of money." The hotel's outdoor courtyard, which includes a grill and fire pits, provides a pleasant space for guests to relax and socialize during the warmer months. While one guest noted that the rooms have not been updated in a long time, the hotel has undergone a renovation in the past, and its classic design still provides a functional and comfortable space. The hotel's dedication to providing a "home away from home" is a key feature that resonates with many guests, who appreciate the added comfort and amenities that come with an extended-stay property. The combination of its spacious suites, full kitchens, and a variety of on-site recreational options makes this hotel a compelling option for many Illinois locals.

  • All-suite property with spacious rooms, a separate sitting area, and a full kitchen.
  • A complimentary full hot breakfast is a major feature that adds significant value.
  • The hotel is a pet-friendly property, which is a great benefit for pet owners.
  • A seasonal outdoor pool, a fitness center, and a sports court are available for recreation.
  • The hotel's location is a key highlight, with its proximity to O'Hare International Airport and major attractions like Allstate Arena.
  • The on-site outdoor courtyard with a grill and fire pits provides a unique and relaxing social space.
  • The hotel offers grocery delivery service, which is a significant convenience for guests staying for multiple nights.

For Illinois locals looking to book a stay at the Residence Inn Chicago O'Hare, the contact information is easy to find and use. The hotel's physical address is 7101 Chestnut St, Rosemont, IL 60018, USA. This address is essential for anyone using a GPS or ride-sharing service to get to the property from the airport or other parts of the metropolitan area. The most direct way to make a reservation, inquire about room availability, or ask specific questions is by phone. You can reach the hotel directly at (847) 375-9000. While a previous review highlighted a very negative interaction with a front desk staff member, this contact information remains the official and most direct way to get in touch with the hotel. It is recommended to use this number for any inquiries to ensure you are speaking directly with the hotel's team. For specific needs, such as a shuttle pickup or a question about a reservation, calling the front desk directly is the most efficient method. It is always best practice to confirm any special requests or clarify hotel policies before your stay to ensure a smooth and pleasant experience.

In conclusion, the Residence Inn Chicago O'Hare is a suitable choice for Illinois locals who prioritize space, convenience, and value. Its all-suite model with full kitchens makes it an ideal option for families, groups, or anyone planning an extended stay in the Chicago area. The hotel's prime location in Rosemont, just minutes from O'Hare International Airport, provides unbeatable accessibility for business and leisure travelers alike. The complimentary full hot breakfast, pet-friendly policy, and shuttle service to the airport add to the hotel’s overall value proposition. While some guest reviews have raised concerns about cleanliness and staff interactions, the hotel's core offerings of spacious rooms and a home-like feel remain a strong draw. For an Illinois resident, this hotel provides a practical and reliable solution for a variety of lodging needs. It's a place where you can find the space and amenities to feel comfortable for more than just a night, making it a sensible and convenient choice for any trip in the Chicagoland area.

Residence Inn Chicago O'Hare Photos

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Residence Inn Chicago O'Hare Location & Map

7101 Chestnut St, Rosemont, IL 60018, USA

Reviews

Disappointed with My Experience at the Front Desk Staff member at 7pm shift. (I was so upset didn't see his badge name) I recently stayed at the Residence Inn Hotel at 7101 Chestnut Street in Rosemont, IL, and unfortunately, my experience with the front desk left me extremely disappointed. From the moment I walked in, I was not treated with the courtesy or professionalism or even acknowledged, I expected from a hotel of this level. The staff member I interacted with was dismissive, unwelcoming, and frankly, rude. I felt like I was being brushed off rather than greeted as a paying guest. What made things worse was the underlying tone in his attitude--it felt personal and, in my opinion, carried a discriminatory edge. As a woman of color, I couldn't help but feel like I wasn't being given the same respect or service as other guests. This kind of behavior is not only unacceptable but completely out of alignment with what the Residence Inn brand represents. A hotel should feel like a place of hospitality and care, not discomfort and exclusion. I truly hope management addresses this issue and takes steps to train their staff on cultural sensitivity, customer service, and professionalism. A nice establishment means very little if the people representing it don't treat guests with basic decency and respect.

Jul 06, 2025 · CosasdbArt

The service and location was great for nearest to the airport but the rooms have not been updated in a very long time and are not up to current standards for Marriotts. Also the cleanliness was not the best with several hairs in the bathroom floor behind the door when you close it making it look like they just sweep with the door open and not cleaning behind it. Definitely not what we expect when we stay at Marriotts.

Jul 16, 2025 · Heather Burchett

The room was great for our needs(returning from vacation). Parking was great as well. The shuttle to the airport was excellent. The problem came when we returned from the airport. Communication with the hotel and shuttle driver was less than adequate.

Jul 05, 2025 · Dan Short

Do not stay here if you are relying on their airport shuttle service. I chose this hotel primarily because of its shuttle service so I could take it back and forth to the airport to take the subway downtown. Over the three days I stayed at the hotel, the shuttle left people stranded almost every time due to insufficient capacity. It runs between two different hotels and the airport and on one occasion, arrived at the hotel with only 3 seats remaining because it was already nearly full just from those getting on the shuttle from the other hotel. On another occasion, an entire family of five were left stranded while trying to make their flight. I also witnessed an occasion where three men were told they could stand on the shuttle (without seat belts) so as to not miss their international flight. Another family was told they only had space if their children sat on their parent's laps. When I spoke to the hotel staff about the situation, they seemed unconcerned -- telling me the shuttle was run by a third party they had no control over. Other than this huge problem, the hotel was okay at best - nothing exceptional at all.

Jul 13, 2025 · Tom Graves

Fantastic location, easy walk to Allstate Arena. Parking a bit steep but understandable for the city/airport area. Staff was friendly. Rooms are clean and have everything you need. Definitely a bit outdated/worn out but they are clearly doing the best they can with what they have. Great breakfast. This is my second time staying and would stay again!

Mar 19, 2025 · Beatrix Belden

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