Hotels Near Of MeMarylandMontgomery CountyGaithersburgWashingtonian Boulevard
9721 Washingtonian Blvd, Gaithersburg, MD 20878, USA
SCAM! DO NOT BOOK THIS HOTEL – YOU’VE BEEN WARNED! This place is a complete scam and their customer service is absolutely appalling. I attempted to book a room through a third-party site and received an email clearly stating: “Please note that your request is not guaranteed until the property has confirmed it.” The property NEVER CONFIRMED my booking — so naturally, I assumed there was no reservation. Fast forward, and I get slapped with a no-show/cancellation fee. For a booking that was never confirmed in the first place? I immediately called the hotel and was met with some of the worst customer service I’ve ever experienced. The associate who continually talked over me, wouldn’t let me finish a sentence, and seemed more interested in talking over me than listening. But it gets worse. I was then transferred to the so-called General Manager — whose only response was, “this is our policy.” No apology, no willingness to help, just a cold, robotic answer with zero regard for the actual situation or the evidence I provided — including forwarding the email I got from the booking site. The attitude was dismissive, rude, and shockingly unprofessional. If you value being treated like a human being and not a dollar sign, DO NOT BOOK AT RESIDENCE INN. There are plenty of other hotels that won’t scam you and will actually provide the customer service you’re paying for. Absolutely disgusting experience.
Welcome to the Residence Inn Gaithersburg Washingtonian Center, a highly-regarded option for those seeking comfortable and convenient accommodations in the heart of Gaithersburg, Maryland. This hotel is designed with the extended-stay traveler in mind, offering a blend of home-like comforts and hotel amenities that cater to both business and leisure guests. If you’re planning a visit to the Maryland region, whether for a short trip or a longer stay, understanding what this establishment offers can help you make an informed decision.
The Residence Inn Gaithersburg Washingtonian Center aims to provide a welcoming environment where guests can relax and feel at home. It’s known for its spacious suites, which differentiate it from traditional hotel rooms by offering more living space and practical amenities, such as fully equipped kitchens. This can be a significant advantage for families, those on extended business trips, or anyone who prefers the convenience of preparing their own meals.
While many guests appreciate the hotel's amenities and general location, it’s also important to be aware of certain aspects that have been highlighted in customer feedback. Some past guests have reported issues with room cleanliness and maintenance, specifically concerning unpleasant odors and pest control. There have also been concerns raised about customer service experiences, particularly regarding handling booking discrepancies and policy enforcement. These instances suggest that while the hotel offers a range of services and features, individual experiences may vary, and it may be beneficial to confirm all booking details directly with the property.
Ultimately, the Residence Inn Gaithersburg Washingtonian Center presents itself as a practical choice for those visiting Gaithersburg, offering the independence of apartment-style living with the benefits of hotel services.
The Residence Inn Gaithersburg Washingtonian Center is strategically located at 9721 Washingtonian Blvd, Gaithersburg, MD 20878, USA. This prime location places it in the vibrant Washingtonian Center, a popular hub for dining, shopping, and entertainment. Guests can enjoy easy access to the Rio Lakefront and its array of restaurants and retail establishments, often within walking distance.
For those traveling by car, the hotel offers self-parking on-site (though a surcharge may apply). Its proximity to major roadways, including I-270, makes it easily accessible from various points across Maryland and the greater Washington D.C. metropolitan area. Ronald Reagan Washington National Airport (DCA) is approximately 25 miles away, Washington Dulles International Airport (IAD) is about 31 miles, and Baltimore/Washington International Thurgood Marshall Airport (BWI) is around 47 miles. While the hotel does not offer a complimentary airport shuttle service, private transportation options are available. The Shady Grove Metro station is also within a few miles, providing convenient access to Washington D.C.'s public transportation network. This makes the hotel a practical base for both local exploration and trips into the capital.
The Residence Inn Gaithersburg Washingtonian Center offers a range of services designed to enhance the comfort and convenience of its guests, particularly for extended stays.
The Residence Inn Gaithersburg Washingtonian Center boasts several features and highlights that contribute to a comfortable stay, especially for those seeking more than a standard hotel room.
For those looking to make the most of their stay at Residence Inn Gaithersburg Washingtonian Center, it's always a good idea to check for current promotions and special offers. As part of the Marriott Bonvoy program, guests can often unlock exclusive benefits and rates by being a member.
Common promotions often include:
It is highly recommended to visit the official Marriott website for Residence Inn Gaithersburg Washingtonian Center or contact them directly to inquire about the most up-to-date promotions that align with your travel dates and needs. Offers can change frequently, so checking current availability is key to securing the best possible value for your stay.
For inquiries, reservations, or more information, you can reach Residence Inn Gaithersburg Washingtonian Center through the following contact details:
It is generally recommended to contact the hotel directly for any specific questions regarding your booking, available amenities, or current policies.
For locals in Maryland, the Residence Inn Gaithersburg Washingtonian Center offers a unique and convenient option for various needs. Whether you're hosting out-of-town family, need a temporary home during renovations, or are looking for a "staycation" that combines comfort with local amenities, this hotel provides a practical solution.
The spacious, apartment-style suites with full kitchens are particularly suitable for local residents. If you're undertaking home repairs, experiencing a temporary displacement, or simply need extra space for a family gathering, having a full kitchen allows for home-cooked meals and a more settled feel than a traditional hotel room. The separate living areas provide ample space for relaxation or work, mimicking the comfort of a home environment.
Furthermore, its location within the bustling Washingtonian Center makes it an attractive choice. Locals can easily access a wide array of dining, shopping, and entertainment options without having to travel far. This close proximity to local attractions can turn a simple stay into a mini-getaway, allowing Maryland residents to explore their own backyard with ease and comfort. The pet-friendly policy is another boon for locals who wish to travel with their furry companions without the hassle of finding a pet-sitter.
While past customer feedback points to areas where the hotel could improve in terms of customer service and room maintenance, the fundamental offerings of spacious, kitchen-equipped suites in a prime location remain appealing for many local needs. It’s always advisable for locals considering a stay to confirm specific details and express any particular concerns directly with the hotel beforehand to ensure their expectations are met. Overall, for those in Maryland seeking a blend of convenience, space, and a home-like atmosphere for short or extended stays, Residence Inn Gaithersburg Washingtonian Center presents a viable and well-located option.
9721 Washingtonian Blvd, Gaithersburg, MD 20878, USA
SCAM! DO NOT BOOK THIS HOTEL – YOU’VE BEEN WARNED! This place is a complete scam and their customer service is absolutely appalling. I attempted to book a room through a third-party site and received an email clearly stating: “Please note that your request is not guaranteed until the property has confirmed it.” The property NEVER CONFIRMED my booking — so naturally, I assumed there was no reservation. Fast forward, and I get slapped with a no-show/cancellation fee. For a booking that was never confirmed in the first place? I immediately called the hotel and was met with some of the worst customer service I’ve ever experienced. The associate who continually talked over me, wouldn’t let me finish a sentence, and seemed more interested in talking over me than listening. But it gets worse. I was then transferred to the so-called General Manager — whose only response was, “this is our policy.” No apology, no willingness to help, just a cold, robotic answer with zero regard for the actual situation or the evidence I provided — including forwarding the email I got from the booking site. The attitude was dismissive, rude, and shockingly unprofessional. If you value being treated like a human being and not a dollar sign, DO NOT BOOK AT RESIDENCE INN. There are plenty of other hotels that won’t scam you and will actually provide the customer service you’re paying for. Absolutely disgusting experience.
Jun 18, 2025 · Makenzie FlakeMy room was not cleaned on a regular basis and the trash was not removed consistently. My bathroom smelled like mildew and I called the front desk to request maintenance. Maintenance came 6 hours later and sprayed an “odor stopper” spray in the bathroom instead of identifying the source of the issue. I cancelled my reservation and moved to a new hotel so as not to expose my infant to the smells of mildew and aerosol chemicals. The hallways were very warm and the place seemed like it needed more cleaning staff. The hotel was quiet which was nice and the bed was comfortable. Will not be staying here again.
May 03, 2025 · Debbie IThere were so many issues from day 1 out of a 4 night stay. Day 1 the TV didn’t work. Engineer came and explained it’s satellite so when it’s windy it’s touch and go. Why not invest in better tech? That night the smoke alarm starts chirping loudly every minute at close to midnight. Can’t sleep. Front desk says no one she can call, not a thing she can do (moving rooms would have been so disruptive to my sleeping children) and I had to replace the battery myself!!! And she was rude rather than sympathetic, apologetic, solution -seeking, customer-centric. She told me “that’s your option.” What if a toilet had been overflowing? No one to call at night? Central Marriott customer service tried then to call the front desk and couldn’t get through. Day 3 (it’s only every other day housekeeping) no one took out the trash. The caulking in the bathtub is dirty/stained. Not up to standard. Location- not pleasantly walkable to Rio in rainy spring, no real walkway, and our windows look out into a parking garage so anyone can see in your room if your curtains are open. Had plenty of space for the family in a two bedroom suite. That was the only plus. Would not stay here again.
May 26, 2025 · westroque administratorNo complaints about the hotel. Nice stay. I didn’t like that we had to pay for parking in their parking lot. And when I checked in I was given a room key that didn’t work so I had to go all the way back to the front desk to get it sorted out. Bummer because I had to pee sooo bad after a long drive. Turns out the room was under repair. They assigned me a new room and I ended up using the bathroom in the lobby. Nice spread for breakfast too.
Apr 27, 2025 · Ymani EfunyaleWe had a wonderful stay at this hotel! The staff was incredibly helpful, assisting us in finding a room close to the exit, which made it convenient for our dogs to go outside quickly. The entire place was spotless and cozy, and the breakfast offered an excellent variety of delicious options. The neighborhood is super nice, with plenty of great spots to grab food nearby. Highly recommend!
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