Best Western Premier Rockville Hotel & Suites ico

Best Western Premier Rockville Hotel & Suites

Hotels Near Of MeMarylandMontgomery CountyRockvilleWest Montgomery Avenue

1251 W Montgomery Ave, Rockville, MD 20850, USA

3.0

This hotel has undergone a major transformation since the last time I was here. It looks very nice with modern amenities. However, upon checking in to our room I noticed that bathroom had not been cleaned. Towels were dirty and refolded with hair stuck to them. There was lots of hair everywhere. (I’ll spare you the gross pics) We requested to switch rooms and room number two was the same. Third time’s a charm right? Nope! Also dirty. For the price we paid, I would expect the bathroom to be clean but no such luck.

Heather Berry
  • Overview
  • (301) 424-4940
  • www.bestwestern.com

Best Western Premier Rockville Hotel & Suites Introduce

For us Marylanders, especially those residing in or frequently traveling through Montgomery County, having a reliable and comfortable place to stay right in our local area is a true asset. Whether it’s for hosting visiting family, attending a local event, or a business trip along the I-270 corridor, the Best Western Premier Rockville Hotel & Suites aims to offer a modern and convenient lodging experience. As part of the Best Western Premier brand, it's designed to provide an elevated stay with thoughtful amenities, aiming for a touch of refined comfort right here in Rockville.

The hotel has reportedly undergone a significant transformation, now boasting a "very nice" appearance with "modern amenities." This refresh is a welcome development for those of us who appreciate contemporary design and up-to-date facilities in our local accommodations. Guests often look for key features that enhance their stay, and the Best Western Premier Rockville offers aspects like spacious rooms, comfortable beds, and essential in-room conveniences such as microwaves and refrigerators, which can make a big difference for longer stays or families. The presence of a seasonal outdoor pool and a fitness center also adds to its appeal, providing options for relaxation and maintaining routines.

However, it's important to offer a complete and honest overview, reflecting all aspects of the guest experience. While the aesthetic improvements are evident, some past guests have shared significant concerns regarding housekeeping consistency, specifically finding dirty towels and hair in bathrooms across multiple room attempts. This highlights an area where the hotel needs to ensure its operational standards consistently match its modern appearance. Another point of contention for some guests has been the undisclosed incidental deposit, which, while common in the industry, can be frustrating if not clearly communicated upfront, especially for loyal Best Western Rewards members. As local users, we value transparency and consistent service. Despite these specific points of feedback, the Best Western Premier Rockville Hotel & Suites strives to deliver a comfortable experience, continuously working to align its service delivery with its updated facilities, and remains a prominent option for accommodations in our part of Maryland.


Location and Accessibility

The Best Western Premier Rockville Hotel & Suites is conveniently situated at 1251 W Montgomery Ave, Rockville, MD 20850, USA. This location places it in a highly accessible part of Montgomery County, making it a practical choice for locals and visitors alike exploring our vibrant region.

Its position on West Montgomery Avenue offers excellent connectivity to major roads. It’s just a short drive from I-270, the "Technology Corridor," which is ideal for business travelers heading to corporate campuses or government agencies in Rockville, Gaithersburg, and the wider Montgomery County area. This strategic placement ensures relatively easy commutes and reduces travel time for those familiar with our local highways.

For leisure, the hotel provides good access to a variety of local attractions. It's close to Rockville Town Center, offering diverse dining, shopping, and entertainment options. For those interested in local history, the Montgomery County Historical Society is nearby. Retail therapy is also within easy reach, with Westfield Montgomery Mall a short drive away. For baseball fans, the Shirley Povich Field is also close by.

While the hotel does not offer a dedicated shuttle service to Metro stations, its location along major bus routes provides public transportation options for connecting to the Rockville Metro Station (Red Line). From there, access to downtown Washington D.C.'s iconic landmarks, museums, and cultural sites is straightforward, allowing guests to experience the capital without the hassle of driving and parking in the city. The hotel offers complimentary self-parking on-site, including options for truck/RV parking (though some larger vehicle parking may incur a surcharge), which is a significant convenience for those traveling by car. For air travel, the hotel is within reasonable driving distance of major airports, including Ronald Reagan Washington National Airport (DCA), Washington Dulles International Airport (IAD), and Baltimore/Washington International Thurgood Marshall Airport (BWI). Its central location within Rockville and connectivity to broader regional transportation networks make the Best Western Premier Rockville Hotel & Suites a well-positioned choice for navigating Montgomery County and beyond.


Services Offered

The Best Western Premier Rockville Hotel & Suites is designed to provide a comprehensive range of services and amenities, aiming for an enhanced guest experience suitable for both business and leisure travelers in our Maryland community. Here’s a breakdown of what you can expect:

  • Dining Facilities: The hotel features an on-site restaurant, Bogart's, which offers American cuisine and is open for both breakfast and dinner. While some external reviews mention breakfast as complimentary, official Best Western sources indicate that buffet breakfast is typically available for a surcharge (approx. $14.95 per person). A bar is also available on the property.
  • Recreation & Fitness: Guests can enjoy a seasonal outdoor pool with a sundeck, chairs, tables, and chaise lounges, perfect for a refreshing dip during warmer months. There's also an exercise facility, open from 6 AM to 11 PM, equipped with cardio machines, weight machines, and a limited number of free weights, catering to those who wish to maintain their fitness routine.
  • Business Amenities: The hotel provides a 24-hour business center with fax and mail services. It also boasts significant meeting facilities, offering 4,200 square feet of flexible meeting and conference space, including a ballroom and breakout rooms suitable for various events, equipped with free wireless internet for attendees. On-site catering and a banquet coordinator are available.
  • Guest Services: A 24-hour front desk ensures assistance at any time. Multilingual staff (English, Spanish, Amharic, Hindi, French, Arabic, and Portuguese) are available to cater to a diverse guest base. Other services include luggage storage, a gift shop/newsstand, ice/vending machines, and an ATM.
  • In-Room Comforts: All 164 guest rooms, including king and double queen rooms, studio suites, and two-room suites, are equipped with modern furnishings. They include raised comfort height beds with premium bedding, 55-inch flat-screen TVs with cable, free wired and wireless internet access, microwaves, refrigerators, coffee/tea makers, desks/work areas, irons, and ironing boards. Suites also feature walk-in showers and comfortable seating areas with pullout sofa beds. The hotel also highlights a "We Care fresh air system" for a healthy stay.
  • Parking: Free self-parking is available on-site, including options for RV/bus/truck parking (though some larger vehicle parking may have a surcharge). Wheelchair-accessible parking spaces are also provided.
  • Accessibility: The hotel is designed with various ADA accessible features in public spaces and specific accessible rooms, including accessible parking, routes, reception desks, eating areas, restrooms, business centers, and the pool (with a hoist).
  • Pet Policy: The hotel is pet-friendly, welcoming dogs for an extra charge of $30 per pet, per day, plus a deposit. Service animals are exempt from fees.

Features / Highlights

The Best Western Premier Rockville Hotel & Suites offers a variety of features and highlights that aim to provide a comfortable and convenient experience for its guests, especially those of us familiar with the Rockville area.

  • Recent Renovation and Modern Amenities: The hotel has undergone a "major transformation" and now boasts a "very nice" appearance with "modern amenities." This includes contemporary furnishings in all rooms, updated lobbies, and a fresh aesthetic throughout the property.
  • Spacious and Well-Equipped Rooms: The 164 accommodations include king, double queen rooms, studio suites, and two-room suites, some of the largest in Rockville. They feature comfortable, raised-height beds with premium bedding, 55-inch flat-screen TVs with cable, microwaves, refrigerators, and coffee/tea makers. Suites offer walk-in showers and pullout sofa beds, adding to the comfort for families or extended stays.
  • Complimentary High-Speed Internet: Free wired and wireless internet access is available in all guest rooms and public areas, supporting both business productivity and leisure Browse.
  • On-Site Dining and Bar: Bogart's, the hotel's restaurant, offers convenient on-site dining for breakfast and dinner. This means guests don't have to venture out for meals if they prefer to stay on property.
  • Seasonal Outdoor Pool: The presence of a seasonal outdoor pool with a sundeck provides a refreshing amenity for relaxation and enjoyment during the warmer months, a nice perk for a Maryland summer.
  • 24-Hour Fitness Center: A dedicated exercise facility with cardio and weight machines allows guests to maintain their workout routines during their stay, an important feature for many travelers.
  • Extensive Meeting and Event Space: With 4,200 square feet of meeting and conference facilities, including a ballroom and breakout rooms, the hotel is well-equipped to host various events, from corporate meetings to social gatherings.
  • Complimentary Self-Parking: Free parking on-site, including options for larger vehicles, adds significant convenience and value for guests traveling by car in the D.C. metro area where parking can be costly.
  • Pet-Friendly Policy: The hotel welcomes pets, which is a great advantage for locals who travel with their furry companions, making it easier to plan trips without leaving pets behind.

However, it is crucial to also acknowledge areas of concern raised by guests. Despite the visible renovations, some reviews have indicated issues with the consistency of bathroom cleanliness, with instances of dirty towels and hair found in rooms. Furthermore, some guests have expressed dissatisfaction regarding the non-disclosure of a $100 incidental deposit at the time of booking, particularly through the Best Western website. While the hotel aims to provide a premium experience, addressing these operational and communication points is key to ensuring a consistently positive stay for all.


Promotions or Special Offers

As a Best Western Premier property, the Best Western Premier Rockville Hotel & Suites frequently participates in a range of promotions and special offers designed to provide value to its guests. For us Marylanders planning a stay, it's always a good idea to check the official Best Western website directly or contact the hotel for the most current and relevant deals. Here are common types of promotions you might find:

  • Best Western Rewards Member Rates: If you're a member of the Best Western Rewards loyalty program (free to join), you can often access exclusive member-only rates that are generally lower than public rates. Members also earn points on eligible stays, which can be redeemed for free nights, gift cards, or other rewards, and enjoy benefits like express check-in. Elite members may receive welcome gifts or bonus points.
  • Advance Purchase Discounts: Booking your stay several days or weeks in advance can often unlock discounted rates. These "Early Web Special" rates can offer savings of 15% to 30% when booked ahead of time.
  • Extended Stay Offers: For those planning to stay longer, perhaps for a multi-day business trip or an extended visit to the area, the hotel may offer special rates for stays of multiple nights.
  • AAA/AARP/Senior Discounts: Members of AAA, AARP, and seniors often qualify for specific discounted rates, providing a consistent way to save on accommodations. These can sometimes be up to 15% off room rates.
  • Military and Government Rates: Special rates are frequently available for active military personnel and government employees.
  • Bonus Points Promotions: Best Western Rewards often runs promotions where members can earn extra bonus points for stays, such as "Stay 3 nights, get 10,000 bonus points" or "Earn up to 3 FREE NIGHTS in Bonus Points." These are great for maximizing your rewards.
  • Seasonal or Event-Specific Deals: Depending on the time of year or local events in Rockville, the hotel may offer special promotions tailored to those periods.
  • Package Deals: While less common for every stay, hotels sometimes offer packages that bundle the room rate with other amenities, such as breakfast credits, although note that breakfast at this hotel is usually a surcharge.

To ensure you're getting the best possible value, it's highly recommended to join Best Western Rewards if you haven't already and to always check the "Offers" or "Promotions" section on the Best Western Premier Rockville Hotel & Suites' official Best Western page. It's also wise to directly call the hotel to inquire about any unadvertised local specials or if you have specific needs that might qualify for a unique offer. Always read the terms and conditions carefully, especially regarding cancellation policies and any potential incidental deposits.


Contact Information

For reservations, inquiries about amenities, or any assistance regarding your stay at the Best Western Premier Rockville Hotel & Suites, please use the following contact details:

Address: 1251 W Montgomery Ave, Rockville, MD 20850, USA

Phone: (301) 424-4940

Mobile Phone: +1 301-424-4940

You can also visit their official Best Western website for online booking, detailed information about services, and frequently asked questions. For specific departmental inquiries, using the main phone number and asking to be directed is usually the most efficient way to connect with the appropriate staff.


Conclusion: Why this place is suitable for locals

For us Marylanders, the Best Western Premier Rockville Hotel & Suites offers a compelling and practical option for various local needs, blending modern amenities with a convenient location right here in Montgomery County. Its suitability stems from its recent revitalization and the thoughtful range of services it provides, making it a valuable asset for residents across our state.

Firstly, the hotel's recent transformation means we can expect contemporary design and upgraded facilities, offering a refreshed environment for local staycations, hosting visiting family, or simply a comfortable night's rest after a local event. The spacious rooms, equipped with microwaves and refrigerators, provide a touch of home comfort that is particularly useful for longer stays or for families with children. The availability of a seasonal outdoor pool and a 24-hour fitness center also caters to our local lifestyle, allowing for relaxation and maintaining wellness routines without leaving the property.

Secondly, its strategic location on West Montgomery Avenue is incredibly convenient. With easy access to I-270, it's a breeze to get to and from major business hubs in the Biotech Corridor, or to explore local attractions like Rockville Town Center and Westfield Montgomery Mall. For those of us attending events or visiting family in the area, the free on-site parking is a significant benefit, removing the usual worries about finding and paying for parking. While we've noted some past concerns regarding cleanliness consistency and deposit disclosures, the hotel's commitment to modern comforts and its comprehensive range of amenities mean it still offers a strong value proposition for the price.

Ultimately, the Best Western Premier Rockville Hotel & Suites provides a modern, well-equipped, and conveniently located choice for Maryland locals. It offers a comfortable and practical base whether you’re welcoming guests, needing a local retreat, or conducting business in our thriving county, making it a suitable and accessible option for our community.

Best Western Premier Rockville Hotel & Suites Photos

Best Western Premier Rockville Hotel & Suites 4
Best Western Premier Rockville Hotel & Suites 4
Best Western Premier Rockville Hotel & Suites 4
Best Western Premier Rockville Hotel & Suites 4

Best Western Premier Rockville Hotel & Suites Location & Map

1251 W Montgomery Ave, Rockville, MD 20850, USA

Reviews

This hotel has undergone a major transformation since the last time I was here. It looks very nice with modern amenities. However, upon checking in to our room I noticed that bathroom had not been cleaned. Towels were dirty and refolded with hair stuck to them. There was lots of hair everywhere. (I’ll spare you the gross pics) We requested to switch rooms and room number two was the same. Third time’s a charm right? Nope! Also dirty. For the price we paid, I would expect the bathroom to be clean but no such luck.

May 16, 2025 · Heather Berry

It's not a bad hotel. The room was comfortable. The issue I had with this hotel and what caused me to give it only four stars have to do with service and the non-disclosure of the $100.00 incidentals deposit. I understand some hotels like to charge an incidental deposit, then as long as you don't damage the room you'll get it back. In the meantime though, it denies you use of those funds. However, I made this reservation through the Best Western website, as I always do, and I read all the fine print very thoroughly to see if there is a deposit charged. When I do see that they charge a deposit, for the most part, I will not use that hotel. When I get there, as I'm checking in the clerk said there is an incidental deposit which you will get back. I asked why it was not disclosed on the website or on any signage or notification at the desk when you check in. When I asked him about it he said that every hotel charges an incidental deposit. I told him that they do not do that it is up to the hotel management whether they're going to do that or not. Now I realize that hotels do charge it incidental deposit when the ownership of that particular property decides that's what they're going to do. It is not the policy of the Best Western brand. I am a Diamond Select member and have been for quite some time. I just take exception to non-disclosed fees by the property before you decide to book the room. He told me that you need to call the hotel before you ever book a room. I did speak to the management about it when I checked out. I don't know if they'll ever do anything about it, but I do know that I probably will not patronize this particular property again.

Mar 14, 2025 · Jeff Dickey

Review of Best Western Premier This hotel was weird. The room was nicer than expected, but there was a persistent bad smell that made the stay uncomfortable. WiFi was excellent—fast and reliable, which was a plus. The location is convenient to the highway, but not much else. Service was rude but effective, though some staff members did seem to make an effort to be nice. Overall, I wouldn’t stay here again.

May 09, 2025 · Daniel Orr

So the room was nice and clean. But I was charged $110 for a 'fee' that I was told you only have to pay if you damage or smoke in a room. I did neither- i checked in at 1135 at night and out at 615 in the morning. I literally went to bed and slept, did nothing in the room but sleep and use the restroom. Pissed is an understatement. Never staying here again, and warning people to stay away so they don't get false charges. Edit to respond to business: It was not a hold. It was NEVER released. I contacted my credit card company and they confirmed it was a charge and not a hold. Nice way to try and cover your rears- but this hotel is sneaky. 0/10 on your business practices. Added image of charge that was never released

Apr 27, 2025 · Laci Doherty

⭐️⭐️⭐️⭐️ A Comfortable Stay with Excellent Service During my recent stay at the Best Western Premier Rockville Hotel & Suites, I was impressed by the overall experience. The rooms were spacious, clean, and well-appointed, providing a comfortable environment for relaxation. The hotel’s location is convenient, with easy access to major highways and nearby attractions. The staff was friendly and attentive, ensuring that all my needs were met promptly. The complimentary breakfast offered a variety of options, catering to different dietary preferences. Additionally, the free parking and high-speed internet were valuable amenities that enhanced my stay. While the hotel is well-maintained, some areas could benefit from minor updates to match the modern aesthetic of the common spaces. However, this did not detract significantly from the overall positive experience. I would recommend the Best Western Premier Rockville Hotel & Suites to travelers seeking comfort, convenience, and quality service during their visit to Rockville, MD.

Feb 03, 2025 · Eddie F.

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