Scenic Hotels Group.

For local users in Cherry Hill Township, New Jersey, who are searching for "Hotels Near Me," Scenic Hotels Group has a presence at 2349 Marlton Pike W, Cherry Hill Township, NJ 08002, USA. It's important to note that the provided reviews specifically link this address to a DoubleTree by Hilton location. When considering this option, it is crucial to present an objective overview, incorporating all available customer feedback, which in this case, highlights very specific and serious concerns. The contact phone numbers provided are (856) 673-1900 and +1 856-673-1900.

The environment of a hotel, including its location and general upkeep, is a key factor for potential guests. Situated on Marlton Pike West (NJ-70), the hotel benefits from a central location within Cherry Hill Township, offering convenient access to local businesses, dining establishments, and retail centers. This area is a significant commercial hub, making it easily accessible for travelers by car and potentially for those attending events or conducting business in the vicinity. A DoubleTree by Hilton, as a brand, typically aims to provide a comfortable and welcoming environment with standard amenities. This would usually include a lobby area, guest rooms, and potentially on-site dining or meeting facilities. However, the provided customer reviews directly address a significant environmental issue: bed bugs. Both reviews explicitly state "Bed bugs in their NJ Double Tree location" and mention a "bed bug infestation." This indicates a substantial problem with the immediate in-room environment and the overall cleanliness and hygiene standards of the property, which is a critical aspect for any guest to consider. Despite claims from the manager, Sharif, that "pest control said there were no known issues" and that they "replaced beds," the persistence of such complaints, as noted by the reviewer ("just like they have in the past with other reviews"), suggests a chronic issue impacting the fundamental comfort and safety of the guest rooms. This severely impacts the perceived environment of the hotel from a guest's perspective.

Regarding services, the core function of a hotel is to provide reliable and satisfactory guest service. The reviews, however, shed light on a concerning aspect of service at this location. The manager, Sharif, is mentioned directly in relation to the bed bug complaints, stating that he "said pest control said there were no known issues" and "repeated that they have clean beds etc." The reviewer's interpretation of this response, "just because you replaced beds doesn’t mean your bed bugs are gone!", suggests a perceived lack of accountability and effective resolution from the management regarding a severe guest complaint. In any hospitality establishment, managing such issues with transparency and effective action is paramount. The recurrence of this specific complaint, implied by the phrase "just like they have in the past with other reviews," indicates that the hotel's response and resolution process for this critical issue might be insufficient or unsatisfactory to guests. This raises questions about the overall quality of guest support, particularly when dealing with health and safety concerns. While a DoubleTree by Hilton typically offers services such as front desk assistance, housekeeping, and potentially concierge services, the ability to effectively address fundamental issues like pest infestations is a core component of good service that, according to these reviews, appears to be lacking.

The features of a hotel are typically what draw guests in, but in this case, the negative feedback overshadows potential positive attributes. While a DoubleTree by Hilton usually features comfortable bedding, and amenities like flat-screen TVs, Wi-Fi, and private bathrooms in its rooms, the most prominent feature highlighted in the reviews is the presence of bed bugs. This is a severe problem that directly impacts the usability and comfort of the rooms and the overall guest experience. The fact that the issue is described as an "infestation" and that the hotel is "not owning up to" it, despite claims of replacing beds, suggests that the primary feature guests might encounter is an unsatisfactory and potentially unhygienic sleeping environment. While the hotel's location offers proximity to local attractions and potentially convenient access to the wider Cherry Hill area, the fundamental issue of pest control directly undermines any positive features the rooms or property might otherwise possess. Without further positive information to counterbalance these significant concerns, a detailed enumeration of typical hotel features would be misleading.

In terms of promotional information, an objective introduction must address the critical issues presented in the customer reviews. While a hotel brand like DoubleTree by Hilton carries a certain expectation of quality and reliability, the explicit and repeated mention of "bed bugs" and an "infestation" serves as a very strong negative promotional message from actual guests. The phrase "Sharif repeated that they have clean beds etc just because you replaced beds doesn’t mean your bed bugs are gone!" highlights a perceived failure in transparency and effective problem-solving from the hotel management. For local users searching for "Hotels Near Me," these reviews would be paramount in their decision-making process. The direct, negative feedback on a health and hygiene issue, coupled with perceived inadequate managerial response, creates a very strong disincentive to book. Therefore, any "promotional information" for this specific location within the Scenic Hotels Group must acknowledge and objectively present these serious customer concerns, as they form the core of the publicly available feedback. Potential guests would need to consider these issues carefully, as they directly impact the expected comfort, safety, and overall value of a stay at this particular DoubleTree location.