Sheraton New York Times Square Hotel

Clean but older hotel. Great bed and pillows. Small but nice bathroom with good (but not great) lighting. It's under renovation right now which means 75%+ the lobby area is blocked off, which means it is ridiculously crowded. Check in process is fairly quick, however, and the front desk staff was absolutely great! The guys at the concierge desk are also fabulous -- kind and knowledgeable and helpful. And the folks in the dining room for breakfast were also very helpful and courteous. HOWEVER, I wish I had known that there were going to be 6,000 (literally, apparently) young people staying there for the Model UN conference, which made the already tight situation a million times worse. Waiting for elevators was terrible. And a woman I met while out in the theaters mentioned that she had stayed at this hotel many times for work conferences. So, I am thinking it is very much a heavy conference hotel. So my guess is that there will always be big groups there, so just be aware! Especially while the construction is still in progress! And the concierge guys said the line to check or pick up your luggage is always super long (and it was), so plan ahead. It's $6 per item per day, FYI. But let me also say, despite all those teenagers, the hotel was surprisingly quiet at night.

AVOID AT ALL COST!!! I promise you’ll regret it otherwise. Spend $50 more and stay elsewhere. The hotel is an absolute DUMP. The hotel is going through some renovations and just makes the experience terrible. The lobby looks like something you’d experience in a third world war torn country I have NEVER experienced worst customer service in my entire life. The bedding smelled moldy, there was no toiletries (body wash, shampoo, or conditioner) in the bathrooms, and the AC didn’t work. 4-star hotel my butt…. Also, beware they have a terrible company who holds your bags at reception. $6 per article. I asked the gentleman “when do I get my confirmation, sir!” He screamed at me, “Hey! You shut up! I’m not your son!” It was quite embarrassing and offensive! The Marriott management did nothing about it because they’re an external company. There’s better hotels for the same price in the area. Just like so many Marriott properties, they’re crap and overpriced. I wished my company would choose another hotel for us to stay in.

I booked a reservation in May 2024 for April 2025. Then was told 3 days prior to the reservation that my guaranteed double room could not be accommodated. They emailed me stating they changed my reservation to two single rooms without my consent. This is an issue since one of my party of 3 is a minor. Either my husband has to sleep with my child. Or my husband has to sleep in another room. Any option puts one of us at risk if someone tries to break into our room and it wasn't a risk I was willing to take in NYC. When I first called to clarify the communication I received and identify security standards they had (only security guards & the hotel does not need to be accessed by a key for the lobby or elevator) I was within the window to cancel and the individual I spoke to acted like I would incur charges to cancel a reservation that was changed without my approval or knowledge. Cancelling was a whole different issue that wasted my time, getting a hold of individuals in the hotel is almost impossible and reservations were not able to cancel it due to the charge that was placed on the unauthorized hotel room. Sheraton has seriously lost my trust. This whole scenario honestly felt like a set up and I honestly believe if I did not cancel the reservation something more nefarious would have occurred like robbery, child kidnapping, or assault. This hotel does not seem to understand the importance of child/family safety and tried to pressure me and promote an unsafe situation.

The Sheraton in Times Square is very centrally located making it easy to walk to many major attractions in the area. There’s also a metro station right outside making travel to downtown or airport easy. The hotel staff was friendly and were even able to accommodate a 10:30am check-in, which was amazing! The beds were comfortable and we did not have any issues with outside noise at night. The room, especially the bathroom, was in need of some TLC and maybe a good deep cleaning. Overall, it was a good stay.

My husband and I stayed at this hotel last week, it was a wonderful time! We feel at home, Jonathan at the front desk makes our check-in easy and welcoming. The elevator is fast and takes seconds to get to your floor. The room was clean, great view. At breakfast, Nur makes it special for us in the morning with his outstanding service, the location is perfect We really enjoyed the hotel.