Sheraton Rockville Hotel

For us Marylanders, especially those residing in or frequently traveling through Montgomery County, knowing about reliable and comfortable hotel options close to home is invaluable. Whether you’re planning a relaxing staycation, hosting out-of-town guests, or on a business trip along the I-270 corridor, the Sheraton Rockville Hotel in King Farm presents itself as a notable choice. Part of the well-regarded Marriott family, this hotel aims to offer a blend of modern amenities and welcoming service that makes any stay convenient and pleasant. It’s a familiar name that brings a certain level of expectation for comfort and quality, right here in our own backyard.

Stepping into the Sheraton Rockville Hotel, you'll generally find a well-maintained environment designed for both relaxation and productivity. Guests often commend the smooth and efficient check-in process, which is always a welcome start to any visit. The rooms are frequently described as spacious, clean, and well-equipped with necessary amenities, ensuring a restful night's sleep. The common areas, including the lobby and outside spaces, are also noted for their cleanliness and inviting atmosphere, providing comfortable spots to unwind or connect with others. This commitment to maintaining a pleasant physical environment is a significant factor for us as local users when choosing accommodations.

However, it's equally important for us to address the full picture when it comes to guest experiences. While the hotel generally receives positive feedback for its facilities and the helpfulness of its front desk staff, some past reviews have highlighted concerning interactions with a specific staff member in the breakfast area. Reports of a demeaning and unfriendly demeanor, and even perceived racial profiling in inquiries about room occupancy, are serious matters that prospective guests should be aware of. We, as Marylanders, value respectful and equitable treatment for everyone, and it's essential that all guests feel welcomed and valued. The hotel management's attention to such feedback is crucial for ensuring that these isolated incidents do not detract from the otherwise positive aspects of the Sheraton Rockville Hotel experience. Despite these specific concerns, the hotel continues to serve as a convenient and comfortable lodging option in our community, striving to uphold the standards associated with the Sheraton brand.

The Sheraton Rockville Hotel is strategically located at 920 King Farm Blvd, Rockville, MD 20850, USA. This address places it within the desirable King Farm community, known for its mix of residential and commercial spaces, and its appealing walkability. For us Marylanders, particularly those in Montgomery County, this location offers significant advantages for both business and leisure travel.

Situated prominently, the hotel provides excellent accessibility to major thoroughfares. It is conveniently close to I-270, often referred to as the "Technology Corridor," making it an ideal base for business travelers working with numerous corporate and government entities in Rockville, Gaithersburg, and North Bethesda. For those utilizing public transportation, the hotel offers a complimentary area shuttle service. This shuttle can transport guests within a certain radius, importantly providing access to the Shady Grove Metro Station (Red Line). From Shady Grove, you can easily connect to downtown Washington D.C., allowing seamless access to the nation's capital's museums, monuments, and vibrant cultural scene without the stress of city driving and parking.

Beyond business, the Sheraton Rockville's location also puts guests within easy reach of local attractions. The bustling Rockville Town Square, with its diverse dining, shopping, and seasonal events (including ice skating in winter), is just a short drive away. Other nearby points of interest include Strathmore, a premier arts venue, and various parks and recreational areas such as Rock Creek Regional Park, offering opportunities for outdoor activities. The hotel's position provides a comfortable balance between suburban tranquility and urban connectivity. For those traveling by car, self-parking is available on-site for a fee of approximately $10 per day, with in/out privileges. However, parking is free on Fridays and Saturdays, which is a nice perk for weekend visitors. This combination of convenient highway access, public transit options, and proximity to local attractions makes the Sheraton Rockville Hotel a well-connected and easily accessible choice for anyone in Maryland.

The Sheraton Rockville Hotel provides a range of services and amenities designed to ensure a comfortable and productive stay for its guests, catering to both corporate and leisure travelers. Here's a look at the key offerings:

• Dining Options: The hotel features an on-site restaurant, King Farm Grill, which offers American cuisine for both breakfast and dinner. There's also a bar/lounge where guests can enjoy a drink. Buffet breakfast is available for a surcharge, with prices ranging from approximately $5 to $23 per person, served weekdays from 6:30 AM to 11:00 AM and weekends from 7:00 AM to 11:30 AM. Limited room service is also available.
• Fitness and Recreation: Guests have access to a 24-hour fitness center, often praised for being well-equipped. The hotel also features an indoor lap pool and a whirlpool, providing options for exercise and relaxation.
• Business and Meeting Facilities: For business needs, the Sheraton Rockville offers a 24-hour business center and over 1,000 square feet of flexible meeting and event space. With 4 conference and meeting rooms capable of accommodating 10 to 80 delegates, it's suitable for various events, from seminars to team dinners. Audio-visual equipment and catering options are also available.
• Guest Services: A 24-hour front desk ensures assistance is always available. The hotel provides express check-in/check-out, luggage storage, and complimentary newspapers in the lobby. Multilingual staff (Arabic, English, French, Spanish) are available to assist diverse guests.
• Transportation: An area shuttle service is offered, providing convenient transfers within a local radius. Self-parking is available on-site for a fee ($10 per day, free on Fridays and Saturdays). Wheelchair-accessible parking is also available.
• In-Room Amenities: All 155 guest rooms are air-conditioned and include the signature Sheraton Sweet Sleeper™ Beds with premium bedding, a large work desk with laptop workspace, free in-room WiFi, a flat-screen TV with premium channels, a safe, coffee/tea maker, and iron/ironing board. Complimentary bottled water is also provided.
• Housekeeping and Laundry: Daily housekeeping is provided. Dry cleaning/laundry services and self-service laundry facilities are also available on-site.
• Accessibility Features: The hotel is equipped with various accessibility features, including wheelchair-accessible parking, gym, public washrooms, and registration desk, as well as accessible rooms with options like grab bars and height-adjustable showerheads.
• Pet-Friendly Policy: The hotel welcomes dogs up to 40 lbs for an additional fee of $100 per pet, per stay. Guests with dogs are assigned to the first two floors, and dogs must be leashed or in a carrier in common areas. Service animals are exempt from fees.

The Sheraton Rockville Hotel offers several features that enhance the guest experience, making it a compelling choice for those seeking a comfortable and convenient stay in Montgomery County.

• Signature Sheraton Comfort: The hotel features the renowned Sheraton Sweet Sleeper™ Beds with premium bedding in all 155 rooms, ensuring a restful and comfortable night's sleep. Rooms are consistently described as spacious and clean, with ample natural light from large windows.
• Excellent Fitness and Recreation Facilities: Guests can take advantage of a well-equipped, 24-hour fitness center, which is often praised by visitors. The indoor lap pool and whirlpool provide great options for relaxation and exercise, regardless of the weather.
• Prime Location in King Farm: Situated in the attractive King Farm community, the hotel offers a pleasant environment with easy access to corporate offices, local attractions like Rockville Town Square, and major highways (I-270).
• Complimentary Area Shuttle: A significant highlight is the hotel's complimentary shuttle service, which can transport guests to local destinations, crucially including the Shady Grove Metro Station. This provides seamless connectivity to the wider Washington D.C. metropolitan area.
• Pet-Friendly Accommodation: For many Marylanders, traveling with pets is essential. The Sheraton Rockville welcomes dogs (with a fee and weight limit), making it a convenient option for pet owners.
• On-Site Dining and Bar: The King Farm Grill and the hotel's bar offer convenient options for breakfast and dinner, allowing guests to dine without leaving the property. The overall positive feedback for the food selection at breakfast (despite service concerns) indicates a good culinary offering.
• Welcoming and Efficient Front Desk Service: Guests consistently report warm greetings and smooth, efficient check-in processes, with front desk staff noted for being helpful and informative.
• Well-Maintained Common Areas: The lobby and outside areas are kept clean and well-maintained, contributing to a comfortable and inviting atmosphere throughout the hotel.

While these highlights contribute to an overall pleasant experience, it is important to acknowledge areas of concern raised by guests. Specifically, there have been reports of isolated incidents involving a breakfast staff member, Manuel, whose demeanor was described as demeaning, rude, and potentially indicative of racial profiling due to inquiries about room occupancy that felt invasive. While these incidents appear to be isolated to one individual and location within the hotel, and the overall staff performance is generally praised, such feedback underscores the importance of consistent, respectful service for all guests. The management's attention to these issues is vital for ensuring every guest feels welcomed and valued, upholding the Sheraton brand's commitment to hospitality.

As a proud member of the Marriott Bonvoy portfolio, the Sheraton Rockville Hotel frequently offers a variety of promotions and special packages designed to provide value to its guests. For us Marylanders looking for a convenient staycation or accommodating visitors, checking the official Marriott website or contacting the hotel directly is always recommended for the most current deals. Here are common types of promotions you might find:

• Marriott Bonvoy Member Rates: Members of the Marriott Bonvoy loyalty program (which is free to join) often receive exclusive discounts, free in-room Wi-Fi, and the opportunity to earn and redeem points for future stays or other travel benefits.
• Advance Purchase Rates: Booking your stay several days or weeks in advance can often unlock discounted rates compared to last-minute bookings.
• Extended Stay Offers: For guests planning a longer visit, perhaps for business in the I-270 corridor or an extended family gathering, the hotel may offer special rates for stays of three nights or more.
• AAA/Senior Discounts: Members of AAA and guests who meet senior citizen age requirements can often qualify for specific discounted rates.
• Military and Government Rates: Special rates are frequently available for active military personnel and government employees.
• Package Deals: Periodically, the hotel might offer packages that bundle the room rate with other amenities, such as breakfast credits, parking discounts, or local attraction tickets, providing added value.
• Seasonal Promotions: Marriott and Sheraton often run global or regional promotions tied to holidays, travel seasons, or specific events. These can include percentage discounts off rooms or bonus Bonvoy points for stays.

To ensure you secure the best available rate and any applicable benefits, it's always advisable to book directly through the Marriott website or by calling the hotel. Be sure to check the terms and conditions for each promotion, including cancellation policies and any blackout dates.

For reservations, inquiries about amenities, or any assistance regarding your stay at the Sheraton Rockville Hotel, please use the following contact details:

Address: 920 King Farm Blvd, Rockville, MD 20850, USA

Phone: (240) 912-8200

Mobile Phone: +1 240-912-8200

You can also visit their official Marriott website for online booking, detailed information about services, and frequently asked questions. For specific departmental inquiries, using the main phone number and asking to be directed is usually the most efficient way to connect with the appropriate staff.

For us Marylanders, the Sheraton Rockville Hotel offers a compelling blend of convenience, comfort, and accessibility that makes it an excellent choice for a variety of local needs. Whether you're planning a mini-getaway, accommodating out-of-town visitors, or needing a convenient base for business within Montgomery County, this hotel truly fits the bill.

Firstly, its location in the heart of the King Farm community, with direct access to I-270, is a major advantage. For those of us driving from other parts of Maryland, navigating to and from the hotel is straightforward. More importantly, the complimentary area shuttle, especially to the Shady Grove Metro Station, is a huge convenience. This means we can enjoy a stress-free day exploring Washington D.C.'s monuments, museums, or cultural events without the hassle of city parking, then retreat to the comfort of Rockville. It’s a perfect setup for making the most of our region.

Secondly, the hotel’s amenities cater well to a local audience. The comfortable and spacious rooms with premium bedding ensure a restful night, which is exactly what we look for whether on a staycation or recovering from a busy day. The well-equipped 24-hour gym and the inviting indoor pool and whirlpool offer excellent options for maintaining fitness routines or simply unwinding with the family, regardless of the weather outside. Having an on-site restaurant and bar adds to the convenience, allowing for easy dining options right within the hotel.

While it's important to acknowledge and value feedback regarding customer service, particularly the isolated concerns mentioned about interactions in the breakfast area, the overall positive experiences with the facilities and the majority of the staff, especially the front desk, paint a picture of a hotel committed to providing a good stay. The Sheraton Rockville Hotel offers a reliable and well-appointed option right in our backyard, making it an excellent and suitable choice for Maryland locals seeking comfort and convenience in Montgomery County.