Smart Suites, Ascend Hotel Collection ico

Smart Suites, Ascend Hotel Collection

Hotels Near Of MeVermontChittenden CountySouth BurlingtonShelburne Road

1700 Shelburne Rd, South Burlington, VT 05403, USA

4.0

My parents and I used to stay at the Smart Suites frequently when I was attending school in the Burlington area. Back then the hotel was always clean and comfortable. Unfortunately, things have changed. Upon arrival and parking in the hotel lot I saw an individual by the dumpsters and trees with a roaring fire going in a metal trash can. It was an alarming welcome. Inside, I was instantly aware of a strong odor in the halls and my room. The odor was hard to take. I was grateful I could open the windows to slightly mitigate it. I also bought febreeze at a nearby store to try to further help.Unfortunately I was still very aware of the smell. And it made my partner nauseous. The front desk staff said they were unable to help solve the issue beyond spraying the hallway with their own air freshener. I will never stay at The Smart Suites again and I will warn anyone thinking of staying there not to.

Maddie C.
  • Overview
  • (802) 860-9900
  • www.smartsuitesburlington.com

Hours

Monday 7:30 AM - 10:00 PM
Tuesday 7:30 AM - 10:00 PM
Wednesday 7:30 AM - 10:00 PM
Thursday 7:30 AM - 10:00 PM
Friday 7:30 AM - 10:00 PM
Saturday 7:30 AM - 10:00 PM
Sunday 7:30 AM - 10:00 PM

Smart Suites, Ascend Hotel Collection Introduce

For those exploring the vibrant greater Burlington area and seeking a comfortable, extended-stay friendly option within the "Hotels Near Of Me" category, the Smart Suites, Ascend Hotel Collection, presents itself as an all-suite hotel with a focus on convenience and self-sufficiency. Located at 1700 Shelburne Rd, South Burlington, VT 05403, USA, this property aims to provide a more home-like experience than a traditional hotel room, complete with kitchen facilities and ample living space.

Environment and Location

Smart Suites, Ascend Hotel Collection, is strategically situated on Shelburne Road, a key artery in South Burlington, offering excellent connectivity to local attractions and business centers. The hotel is approximately 1 mile from the picturesque shores of Lake Champlain, providing opportunities for scenic drives and outdoor recreation. Major educational institutions such as the University of Vermont and Champlain College are easily accessible, making it a convenient choice for prospective students, visiting families, or those attending university events. The bustling Church Street Marketplace, with its array of shops, restaurants, and entertainment, is also just minutes away. For those flying in or out, Burlington International Airport (BTV) is a short drive from the hotel. Nearby points of interest include the Vermont Teddy Bear Factory and the Shelburne Museum, offering unique local experiences. While the location provides good access to amenities and attractions, it is on a main road, and guests should be aware of the immediate surroundings, as some past reviews have mentioned external factors.

Services and Amenities

As an Ascend Hotel Collection property, Smart Suites aims to offer a distinctive stay with a focus on local flavor and upscale amenities. The hotel provides a 24-hour front desk to assist guests with their needs and offers complimentary Wi-Fi in all rooms and public areas, ensuring connectivity. Free self-parking is available on-site, including space for RVs, buses, and trucks, which is beneficial for guests traveling with larger vehicles. For added convenience, the hotel features laundry facilities, an ATM/banking service, and a snack bar/deli.

Key amenities and services include:

  • Accommodations: All units at Smart Suites are designed as suites, providing more space and functionality than standard hotel rooms. They are individually furnished and typically include a separate sitting area and a bedroom. Room configurations often feature options with a king bed and a double sofa bed, or two double beds and a double sofa bed, accommodating various group sizes. A significant draw is the inclusion of kitchenettes or full kitchens in the suites, equipped with a refrigerator (full-sized in some suites), microwave, and coffee/tea maker. Some suites even offer a stovetop, oven, dishwasher, cookware, and dishware, making them suitable for extended stays or for guests who prefer to prepare their own meals. Each suite has a private bathroom with complimentary toiletries and a hairdryer (on request). Other in-room amenities include a flat-screen TV with premium channels, a desk, iron/ironing board, and climate-controlled air conditioning and heating. Free cribs/infant beds and rollaway/extra beds are available upon request, some for an additional charge.

  • Dining: The hotel offers a complimentary continental breakfast, which is a valuable perk for guests, providing a convenient and cost-effective start to the day. While there isn't a full-service restaurant on site, the in-suite kitchen facilities allow guests to prepare their own meals, and the hotel's location on Shelburne Road means a variety of dining options are available nearby.

  • Fitness and Recreation: Smart Suites provides a 24-hour fitness center equipped with a gym, allowing guests to maintain their workout routines at their convenience. While there is no outdoor pool, the fitness facilities cater to guests' wellness needs. There is also a terrace and picnic area with barbecue grills for outdoor relaxation and dining during favorable weather.

  • Business and Event Facilities: For business travelers, the hotel offers a 24-hour business center, conference space, and meeting rooms, making it suitable for small meetings or events. A banquet hall is also available.

  • Pet-Friendly Policy: Smart Suites is a pet-friendly hotel, welcoming dogs with a maximum of two pets per room. A charge of USD 50 per pet, per night applies, though service animals are exempt from fees. Restrictions on pet size or type may apply, and guests should confirm details directly with the hotel.

  • Accessibility: The hotel is committed to accessibility, offering features like a well-lit path to the entrance, wheelchair-accessible parking and van parking, grab bars near toilets, handrails in stairways, and visual fire alarms, among other features.

Features and Unique Selling Points

The Smart Suites, Ascend Hotel Collection, stands out due to several distinctive features:

  • All-Suite Accommodations: The all-suite format, particularly with the availability of full kitchens in some rooms, is a major advantage for guests on extended stays, families, or those preferring self-catering options.

  • Complimentary Continental Breakfast: A free and consistent breakfast offering adds significant value to a stay, helping guests save time and money on meals.

  • Pet-Friendly: Its welcoming policy towards pets makes it an attractive option for travelers who wish to bring their animal companions.

  • Ascend Hotel Collection Brand: As part of Choice Hotels' Ascend Hotel Collection, the hotel aims to offer a unique, upscale experience with a focus on local character, often reflecting the destination.

  • Convenient Location: Easy access to major attractions like Lake Champlain, the University of Vermont, and Church Street Marketplace, along with proximity to the airport, makes it a practical choice for exploring the Burlington area.

Promotional Information and Considerations

While specific promotional offers can vary, guests looking to book at Smart Suites, Ascend Hotel Collection, should consider the following:

  • Direct Booking Benefits: Checking the Choice Hotels website or contacting the hotel directly at (802) 860-9900 or +1 802-860-9900 may yield exclusive deals, loyalty program benefits (Choice Privileges), or special packages that are not available through third-party booking sites.

  • Extended Stay Value: The all-suite format with kitchen facilities naturally lends itself to longer stays, often offering better value for guests planning to be in the area for several days or weeks.

  • Guest Feedback Considerations: Recent guest reviews, while praising the cleanliness of rooms and the considerate attitude of housekeeping staff, have also highlighted concerns about the overall environment and strong odors in the hallways and rooms upon arrival, with difficulties in resolving these issues through front desk staff. One guest also reported an alarming observation in the parking lot. These points suggest areas where the hotel may need to address guest experience and environment. Prospective guests should be aware of these past experiences and consider them when making their booking decision. It is always advisable to inquire about current conditions if specific concerns are critical to your stay.

In summary, the Smart Suites, Ascend Hotel Collection, positioned within the "Hotels Near Of Me" category, offers a suite-style accommodation with amenities like complimentary breakfast, kitchen facilities, and a fitness center. Its pet-friendly policy and convenient location near major Burlington attractions cater to a diverse range of travelers. While the hotel provides many desirable features, potential guests should also take into account recent feedback regarding the overall environment and staff responsiveness to certain issues, and consider contacting the hotel directly for the most current information and to address any specific concerns.

Smart Suites, Ascend Hotel Collection Photos

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Smart Suites, Ascend Hotel Collection Location

Smart Suites, Ascend Hotel Collection

1700 Shelburne Rd, South Burlington, VT 05403, USA

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Reviews

My parents and I used to stay at the Smart Suites frequently when I was attending school in the Burlington area. Back then the hotel was always clean and comfortable. Unfortunately, things have changed. Upon arrival and parking in the hotel lot I saw an individual by the dumpsters and trees with a roaring fire going in a metal trash can. It was an alarming welcome. Inside, I was instantly aware of a strong odor in the halls and my room. The odor was hard to take. I was grateful I could open the windows to slightly mitigate it. I also bought febreeze at a nearby store to try to further help.Unfortunately I was still very aware of the smell. And it made my partner nauseous. The front desk staff said they were unable to help solve the issue beyond spraying the hallway with their own air freshener. I will never stay at The Smart Suites again and I will warn anyone thinking of staying there not to.

Apr 03, 2025 · Maddie C.

The housekeeping staff… the one’s I’ve seen or connected with… had great smiles and considerate attitude. Friendly. The rooms were always clean - linens and towels well maintained with attention to finished appearance. I always hope… guests (anywhere) show consideration towards those staff who work diligently and with care…. Cause without them… it wouldn’t be much of an experience to remember. - Jennifer

Mar 25, 2025 · Jennifer a. Borthwick-Leslie

So very disappointed in my stay The man working the desk was kind but my stay was awful. After a long day, and needing a place to stay i choose here as rates were fare and booking was easy. Got to my room went to make tea and had roaches come out of my coffee maker scattering all over the kitchen. I freaked out, and started looking around and the room was disgusting and filthy. I called the desk and he switched my room as it was very late at night and just needed sleep and a shower. At first glance my 2nd room was okay but as I looked around more I noticed the cleanliness in there was also lacking. To say I'm disappointed is an understatement. I have stayed in many different types of hotels and never have I had to deal with roaches and a filthy room for over a $100 for not even a 12hr stay ...

Jan 24, 2025 · Sydney Bliven

Forget all the negative reviews you've seen! This was an A+ experience from the moment I walked in the door! We came from another extended stay place (rhymes with siesta) which was really dirty, exterior room entrances, loud neighbors, etc. Not ideal for over 2 weeks... Enter Smart Suites! I was worried about the reviews from only 6 months ago, but decided to give it a try and cast my own judgment. From the moment I entered, I noticed it smelled clean. Like REALLY clean! Then I met Rob Cave, front desk agent, who was the most hospitable person I've encountered in a long time! Rob willingly showed me the room we were assigned (having given us a free upgrade from the standard studio, because he was paying attention to our stay dates). It had some dated furniture (more on that later), but the amenities were fine! The room was clean. Like REALLY clean! Good amount of space, and enough for my wife and our dog to stay for our extended visits to UVM Medical Center. The best part is that it was within budget! Now the furniture... yes it's a little dated, but that's part of what you get with Choice Hotels' Ascend Collection. They look old fashioned, but the dining chairs are some of the sturdiest I've sat on in a hotel. I'm a big dude, and I didn't feel like the chair was gonna collapse like at other places. We decided to risk moving the couch, knowing that it may or may not have been cleaned underneath. To our delight, and in STARK contrast to the place we came from, the carpet under the couch was clean! Like REALLY clean! Speaking of clean, did I mention this place is clean? Like REALLY clean? We saw staff everywhere cleaning every nook and cranny. There was even someone mopping the stairs! I repeat... THEY WERE MOPPING THE STAIRS! We're gonna like it here. Another big shoutout to Rob Cave, front desk agent, for being awesome. Thank you!

Feb 25, 2025 · Kristopher Koehler

Service received a 2-star rating because of the front desk staff, they were great, but housekeeping failed. The overall 1-star rating is not totally the fault of staff. This property is in utter disrepair; it is without question an old property in dire need of a remodel. A musty, damp smell emanates throughout the hotel from the moment you walk in the lobby, throughout the hallways on each floor of the hotel. It follows you into the room too…makes me wonder if the hotel has a mold or just ventilation problem. Carpet in 3rd floor hallways was torn, ripped, tattered, and overall just old. Room 305 is in dire need of a new mattress and likely needs the filter in the AC unit changed; would probably help with smell. Dishes in cabinets were partially dirty from previous guest. Upon checking into room on 1st night of what ended up being a 4-night stay, I found housekeeping left me a couples of gifts. Housekeeping forgot to empty trash under bathroom sink from previous guest, and the bedding had stains on each layer, from the mattress pad, sheets, to the comforter and blanket on top. The mattress in that room was so old, it’s part of the reason I checked out early. Ultimately, I checked out early because I feared a long-term stay at this property would eventually affect my health. I called the Choice Privileges Elite Service Center and filed a complaint against this property due to the overall poor condition and disrepair seen. The staff here are not at fault (except housekeeping, they need training). The owner should remodel this hotel as soon as possible. Choice Hotels should be ashamed their brand is affiliated with this property in its current condition.

Aug 25, 2024 · Parker Haymans

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