Smoky Mountain Inn & Suites ico

Smoky Mountain Inn & Suites

Hotels Near Of MeNorth CarolinaSwain CountyCherokeeSeven Clans Lane

344 Seven Clans Ln, Cherokee, NC 28719, USA

3.0

There was no hot water in the shower; water was lukewarm at best. I hope they fix this ASAP, because having a nice hot shower is one of the most important aspects of a satisfying hotel stay. Room was otherwise clean and comfortable.

Jay P
  • Overview
  • (828) 497-4858
  • www.smokymountain-inn.com

Smoky Mountain Inn & Suites Introduce

Smoky Mountain Inn & Suites, located at 344 Seven Clans Ln, Cherokee, NC 28719, USA, is a well-regarded option within the "Hotels Near Of Me" category, catering to travelers seeking convenience and comfort in the heart of Cherokee. For reservations or inquiries, the hotel can be reached at (828) 497-4858 or +1 828-497-4858.

The environment surrounding Smoky Mountain Inn & Suites is characterized by its strategic location, offering easy access to both entertainment and natural beauty. The hotel is notably close to Harrah's Cherokee Casino Resort, being just a short drive or a walkable distance of approximately 2 miles (or about 2.4 km according to some sources). This proximity makes it an excellent choice for those visiting the casino for gaming, shows, or conferences. Beyond the immediate buzz of the casino, the inn is also a gateway to the serene wonders of the Great Smoky Mountains National Park, located roughly 3 to 5 miles away (around 5.2 km). This allows guests to easily embark on scenic drives, hiking expeditions, and wildlife viewing. Cultural attractions are also readily accessible; the Oconaluftee Indian Village and the Museum of the Cherokee Indian are both about a mile away (or 1.9 km and 2.2 km respectively), providing rich insights into the history and heritage of the Cherokee people. Oconaluftee Islands Park is also nearby, offering opportunities for outdoor relaxation. The hotel's setting in a small rural area contributes to a generally quiet and peaceful atmosphere, allowing guests to relax while remaining close to the area's main draws. Its convenient position near the southern entrance to the Blue Ridge Parkway further enhances its appeal for scenic explorers.

Smoky Mountain Inn & Suites offers a range of services and amenities designed to provide a comfortable and satisfying stay for its guests. While it aims for practical comfort rather than luxurious excess, it provides essential facilities that are highly valued by travelers:

  • Indoor Heated Pool and Hot Tub: A significant feature of the hotel is its covered, heated indoor pool and jacuzzi/hot tub, often praised by guests as a highlight for relaxation after a day of exploring or casino visits. The pool is open daily from April through mid-November from 10:00 AM to 11:00 PM, and from mid-November through March, it is open on weekends and holidays during the same hours. The pool area often includes seating areas and an outdoor sunning area.
  • Complimentary Breakfast: The hotel provides a free breakfast for its guests. From Monday through Friday, a continental breakfast is typically offered, while on Saturday and Sunday, a hot breakfast is served. Common items mentioned include cereal, hot waffles, biscuits, and coffee. Some reviews suggest the breakfast may be "lacking items" or "light but ok," indicating a basic but functional offering.
  • Free Wi-Fi and Parking: Guests benefit from free high-speed wireless internet access available in all rooms and throughout the property. Additionally, free self-parking is provided on-site, with some availability for RV/bus/truck parking. The parking lot is noted to be well-lit, contributing to a sense of safety for guests and their vehicles.
  • Guest Room Amenities: The spacious guest rooms are equipped with air conditioning, satellite television (including a 40-inch LED TV), coffee makers, hair dryers, irons, and ironing boards. Some upgraded rooms may include mini-fridges and jacuzzi tubs, while suites also feature sitting areas with sofas. Bathrooms generally include a shower/tub combination and complimentary toiletries. Rooms are accessible via interior corridors and an elevator is available for upper floors. Hypoallergenic rooms are also available.
  • Front Desk Services: A 24-hour front desk ensures assistance is always available for check-ins, check-outs (standard check-in from 3:00 PM to 11:00 PM, check-out by 11:00 AM), and other guest inquiries, including tour or ticket assistance. The entrance to the property is closed between 23:00 and 08:30, though assistance is available.
  • General Conveniences: The hotel is a non-smoking facility. Other conveniences include a vending machine (for drinks and snacks), a snack bar, daily housekeeping, and a shared lounge/TV area. The property also offers wheelchair accessibility, including accessible parking and toilets for disabled guests.

The features of Smoky Mountain Inn & Suites often garner positive feedback for their functional effectiveness and guest-centric focus. The "tastefully decorated" interiors, particularly in the lobby, create a welcoming first impression. Many guests find the beds "comfy" and appreciate a "good" shower. However, one review explicitly noted an issue with "no hot water in the shower; water was lukewarm at best," highlighting a potential inconsistency in amenities. The hot tub is consistently highlighted as "awesome" for relaxation. The staff, particularly front desk personnel like "Paula," receive high praise for being "absolutely amazing and so helpful," demonstrating a commitment to customer service and local knowledge. The hotel's quiet location, despite its proximity to the casino, is also frequently appreciated, allowing for a restful night's sleep. The accessibility features, including wheelchair access and an elevator, cater to a wider range of guests. The free breakfast and free parking add significant value, making the stay more economical for travelers. While some reviews mention dated decor in certain areas, the overall sentiment points towards a hotel that provides a solid, comfortable, and convenient experience for its price point. It often exceeds expectations for its category, with cleanliness, location, and staff service frequently receiving high marks, contributing to an average rating of "Very Good" on multiple booking platforms (e.g., 8.2/10 on Booking.com, 8.0/10 on Kayak).

For promotional information, potential guests are encouraged to contact Smoky Mountain Inn & Suites directly at (828) 497-4858 or +1 828-497-4858. As a property within a larger brand, the hotel may participate in various chain-wide promotions. These can include seasonal sales, discounts for advance bookings, or special rates for specific groups such as AAA members or AARP members (often a 10% saving). For instance, some promotions might offer discounts for booking multiple nights. It is always advisable to check the hotel's official website or major booking platforms for the most current offers and to compare prices. Given its popularity, especially during peak travel seasons or casino event dates, booking in advance is generally recommended to secure preferred dates and rates. Policies regarding cancellation and prepayment can vary, so guests should review these terms carefully when making a reservation. For example, some sites mention free cancellation. The hotel often requires a photo ID and credit card upon check-in, and while special requests are subject to availability, they are typically accommodated if possible. The minimum age for check-in is 21. While pets are not allowed, the hotel's focus on family-friendly amenities and its accessible location make it a strong contender for various types of travelers visiting the Cherokee area, seeking both entertainment and natural exploration.

Smoky Mountain Inn & Suites Photos

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Smoky Mountain Inn & Suites Location

Smoky Mountain Inn & Suites

344 Seven Clans Ln, Cherokee, NC 28719, USA

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Reviews

There was no hot water in the shower; water was lukewarm at best. I hope they fix this ASAP, because having a nice hot shower is one of the most important aspects of a satisfying hotel stay. Room was otherwise clean and comfortable.

Dec 21, 2024 · Jay P

The place was very tastefully decorated. The beds were comfy, and the shower was good. The hot tub was awesome on this ol' gal. Paula at the front desk is absolutely amazing and so helpful.

Oct 23, 2024 · Melody Waldrop

Everything is amazing except I wish the pool was heated. It feels like swimming in ice water. Absolutely loved the hot tub.

Mar 10, 2025 · Michael Gibson

Despite some negative reviews, we found the hotel clean, quiet, bed bug free! Heather at the front desk was very helpful! The pool and hot tub were great...very comfortable temperatures. The beds were comfortable. The new elevator is ready to be installed. Very convenient location. The breakfast was a bit lacking. Staff were very friendly and helpful!

Oct 02, 2023 · Deb Kastner

A not so merry Christmas vacation. I stayed at this inn with my family at the beginning of December for an early Christmas getaway. It ended up being the place I wanted to get away from. We had lights in the bathroom blow out, asked for help and were told by the manager that they did not know where maintenance was. Without asking what we wanted, were moved to a different room, we moved everything to the new room only to find a full grown cockroach in there. We went to the front desk for help and were immediately reassigned again without being asked what we wanted. We checked out the new room to find the lights didn't work and the curtain didn't actually cover the window. We were then taken on a grand tour of the inn where we found a number of unsuitable rooms with issues mainly related to lighting and windows. I asked to just go back to our original room and just use flashlights in the bathroom. However, upon coming back to that room, I found the toilet had overflowed while we were away. How did I discover this? By stepping right into the toilet water all over the bathroom floor. We were then reassigned to a room with only one bed as all the rooms with double beds weren't suitable. We all squished in the bed for an uncomfortable night that we just wanted to make it through and leave. If you're counting, that's a total of 5 room assignments in one day. I was told by the manager that only the general manager can issue refunds and she wouldn't be in until the next day. I was told they would contact me. This was about two weeks ago and I haven't even received a follow up email. I cannot give this hotel a low enough review. Save yourself the hassel and stay somewhere else.

Dec 20, 2023 · Lauren Rodriguez

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