Sonesta ES Suites Atlanta Alpharetta North Point Mall

Welcome to Sonesta ES Suites Atlanta Alpharetta North Point Mall, a hotel designed for extended stays and a comfortable home away from home. Situated at 1325 North Point Dr, Alpharetta, GA 30022, USA, this hotel positions itself as an ideal choice for those seeking accommodations in the vibrant Alpharetta area, especially under the "Hotels Near Of Me" platform category, signifying its local convenience and accessibility to various services and attractions. For inquiries, the hotel can be reached at (770) 587-1151 or +1 770-587-1151.

Sonesta ES Suites Atlanta Alpharetta North Point Mall boasts a prime location in Alpharetta, a charming city in Georgia known for its blend of modern amenities and Southern hospitality. The hotel is conveniently located adjacent to the North Point Mall, offering guests immediate access to a wealth of shopping, dining, and entertainment options. Beyond the mall, the area surrounding the hotel provides easy access to several key Alpharetta attractions and businesses. This includes Historical Downtown Alpharetta, the Ameris Bank Amphitheater, TopGolf Alpharetta, and Avalon, a popular lifestyle center with a mix of retail, restaurants, and entertainment. For sports enthusiasts, Truist Park (home of the Atlanta Braves) is also within reasonable distance. The hotel's proximity to top hospitals and medical centers makes it a practical choice for those visiting for medical reasons. The overall environment offers a suburban feel with urban conveniences, catering to both leisure and business travelers. The property itself features a pleasant pool and courtyard area, providing spaces for relaxation and recreation.

As an extended-stay hotel, Sonesta ES Suites Atlanta Alpharetta North Point Mall is equipped with a range of services and amenities designed to enhance guest comfort and convenience. The hotel offers complimentary amenities, including free high-speed Wi-Fi (with reported speeds of 50+ Mbps), a free breakfast buffet served daily (typically from 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends), and self-parking (for a fee of approximately $6 per night).

Each spacious suite at the hotel comes with a fully equipped kitchen, featuring a refrigerator, stovetop, oven, and microwave, providing guests with the flexibility to prepare their own meals. Suites also include separate sitting areas, premium bedding, and a telephone. For entertainment, rooms are equipped with TVs offering premium channels. On-site laundry facilities are available for guests' convenience, allowing for a "clean getaway" during longer stays.

Recreational amenities include a seasonal outdoor pool, perfect for a refreshing dip or lounging in the sun, and an on-site fitness center ("The Mat") for guests to maintain their workout routines. The hotel also features "The Nest," a comfortable common area designed as an inviting living room for socializing or relaxing. For business needs, there's a business center and comfortable spaces suitable for work or small events, along with printing and fax services. The hotel is pet-friendly, welcoming furry companions for an additional fee (approximately $75 per week), and provides a grassy area for dogs. Other services include a 24-hour front desk, luggage storage, and vending machines. Accessibility features such as wheelchair-accessible paths, accessible parking, and assistive listening devices are also available.

The key features of Sonesta ES Suites Atlanta Alpharetta North Point Mall revolve around its extended-stay concept, aiming to provide an apartment-style living experience. The oversized suites offer ample space, which can double as private offices, making them suitable for business travelers on long-term projects. The full kitchens are a significant advantage, allowing guests to save on dining costs and enjoy home-cooked meals. The complimentary breakfast, offering a full spread with options like pancakes, egg dishes, and baked goods, adds value to the stay.

The hotel often has promotional offers, including discounts on stays of 5 or more nights, catering specifically to extended stays. Sonesta Travel Pass members are typically offered the best rates. For groups, the hotel makes group bookings easy with discounted group rates for company retreats, sports events, or family reunions. They may also offer specific packages, such as a "Park and Sit Concert Package" for those attending shows at the Ameris Bank Amphitheatre, which includes complimentary parking, a blanket, and water. The hotel's focus on accommodating families and sports groups is another notable feature.

Sonesta ES Suites Atlanta Alpharetta North Point Mall actively promotes its value proposition for extended stays, leisure travelers, and business guests. The recurring theme in their promotions is "Extend Your Expectations with Sonesta ES Suites," highlighting the benefits of their apartment-style accommodations. These benefits include the full kitchens, complimentary breakfast, and amenities like the outdoor pool and fitness center. They emphasize savings for longer stays and offer special rates for Sonesta Travel Pass members. The strategic location near North Point Mall and other attractions is consistently highlighted as a key selling point. Promotional materials often feature the spaciousness of their suites and the convenience of on-site facilities like laundry and business services. The hotel also advertises itself as a favorable option for sports group travel due to its location and amenities.

While the hotel aims to provide a comfortable and convenient experience, it's important to consider customer feedback objectively. Recent reviews indicate a mixed bag of experiences, with some highlighting significant areas for improvement. Positive aspects often mentioned include the convenient location, especially its proximity to North Point Mall, restaurants, and other local attractions. The spaciousness of the rooms and the presence of kitchens are generally appreciated by guests. The breakfast offering is also frequently mentioned as a positive aspect, with some guests finding it "pretty good" and "decent."

However, several recent reviews raise concerns regarding service and maintenance. Issues reported include difficulties with air conditioning (rooms being hot or AC not working properly), non-functional plumbing (toilets not flushing, tub drains not working), and a lack of responsiveness from staff regarding these issues. A recurring theme in the negative feedback revolves around customer service, particularly concerning a specific front desk staff member named Julius, whose attitude and helpfulness were criticized by multiple guests. There were instances where guests reported not receiving requested items like towels, even after asking multiple times. Cleanliness and stocking of amenities in rooms also appear to be inconsistent, with reports of dirty rugs and missing dishes/utensils in kitchens. Some guests also noted a strong unpleasant odor in common areas like the elevator. The mandatory parking fee, despite ample free parking in the area, was a point of contention for some.

It is evident that while the hotel's physical amenities and location are strong points, there are significant inconsistencies in service delivery and property maintenance that have negatively impacted guest experiences. Prospective guests should consider these points when making a booking, balancing the advantages of the location and suite features against the reported service and maintenance challenges.