Hotels Near Of MeNew YorkMonroe CountyRochesterGenesee Street
1000 Genesee St, Rochester, NY 14611, USA
Nice enough hotel, a little expensive for the quality but the real issue is there zero refund policy. I prepaid for 4 nights and checked out after two. I would understand a one night penalty but they returned zero. I will never stay at this hotel again and am considering no longer using Staybridge or IHG. They are franchises and apparently Staybridge/IHG lets the franchises do whatever they want. It seems like all involved are in it for the short run. Fortunately there are plenty of other nearby options with better hotels/companies. Update: the response is obviously false. Of course I spoke with both my booking company and your hotel (and IHG). As you point out the funds are in your possession. I had my booking company reach out to you to which you said no refund. Do you think they are going to refund the money you have already received? I get it, this is how you temporarily make money. Just know this isn’t a good long term business model. There is too much competition and not enough business in Rochester for you to treat your customers poorly and pretend it is someone else’s fault.
For local users in Rochester, New York, specifically those seeking an extended-stay option or searching for "Hotels Near Of Me" with the comforts of home, the Staybridge Suites Rochester University by IHG, located at 1000 Genesee St, Rochester, NY 14611, USA, is a prime choice. This IHG-brand hotel is well-regarded for its spacious, apartment-style suites and a comprehensive array of amenities designed for both short and extended visits. Guests can easily contact the hotel for inquiries and reservations at (585) 527-9110 or via mobile at +1 585-527-9110.
The Staybridge Suites Rochester University by IHG offers a contemporary and inviting environment. The hotel has recently undergone a significant $6 million renovation, elevating its comfort and convenience. The lobby is described as "beautiful" with "plenty of room to sit and enjoy breakfast in the mornings," creating a welcoming atmosphere for guests. The design emphasizes natural light and comfortable furnishings, providing a pleasant space for relaxation and socializing. The hotel is strategically situated along the picturesque Genesee River, offering "Great views" from many rooms and direct access to scenic walking trails along the river, providing a unique opportunity to connect with nature.
The accommodations are all suites, designed to provide a "home away from home" experience. These include studio, one-bedroom, and two-bedroom options, all featuring "beautifully organized and clean" layouts. A key feature across all suites is the fully equipped kitchen, which includes a full-sized refrigerator, microwave, two-burner stovetop, dishwasher, and all essential cookware, dishes, and utensils. This allows guests to prepare their own meals, a significant advantage for extended stays or families. The rooms are equipped with comfortable beds, flat-screen TVs, and work desks, catering to both leisure and business needs. Guests have praised the "comfortable beds" and the "clean bathroom." While one guest mentioned the hotel being "a little expensive for the quality," the overall sentiment from reviews points to a high standard of cleanliness and organization within the rooms.
The Staybridge Suites Rochester University by IHG offers a wide array of services that enhance the guest experience, particularly for those on longer stays. A standout is the complimentary hot breakfast, which is consistently lauded by guests as "excellent and delicious" with "lots of options for everyone's taste!" This hot buffet breakfast is available daily, typically featuring a variety of options from eggs and sausage to fresh fruit and waffles. In addition to breakfast, the hotel offers complimentary evening social receptions (known as "The Social" or "Happy Hour") on select days (typically Monday through Wednesday), providing free beer, wine, and a changing food menu, fostering a vibrant social hub and an opportunity for guests to mingle and unwind.
Connectivity is seamless with free Wi-Fi and wired internet access available throughout the hotel, ensuring "strong service." The hotel also offers complimentary self-parking on-site, a significant convenience for guests with vehicles. For transportation, a complimentary airport shuttle service is available to Greater Rochester International Airport. Guests appreciate the "Friendly & pleasant staff" who are described as "super accommodating & helpful," providing excellent customer service. The hotel also offers 24-hour front desk service, express check-in and check-out, and luggage carts for ease of arrival and departure.
A highly valued service for extended-stay guests is the complimentary laundry facility, which is available 24/7 through the fitness center. This "FREE" laundry amenity is a significant cost-saver and convenience. The hotel also provides dry cleaning pickup services and a 24-hour convenience store (The Pantry) for snacks, beverages, and sundries. For recreation, the hotel features a 24-hour fitness center equipped with cardio machines and free weights. While some older information might mention an indoor pool, recent updates from booking sites indicate that the swimming pool is permanently closed. This is an important detail for potential guests to note. Despite this, the hotel offers a barbecue grill area and a firepit on the outdoor patio, providing additional spaces for relaxation.
The most distinctive feature of the Staybridge Suites Rochester University is its emphasis on residential-style suites with full kitchens, setting it apart from traditional hotels. This feature is particularly appealing for extended stays, allowing guests to maintain their routines and save on dining costs. The hotel offers various suite types, including Studio, One-Bedroom, and Two-Bedroom options, some with river views, ranging in size from 365 sq ft to 600 sq ft, providing ample space for individuals, couples, or families.
The hotel's location at 1000 Genesee St is a significant advantage, especially for visitors to the University of Rochester. It is "just minutes" from the University of Rochester River Campus (a short walk away), the University of Rochester Medical Center, and the Eastman School of Music. This makes it an ideal choice for visiting families, prospective students, faculty, or those attending campus events. Its proximity to other Rochester attractions like the Strong National Museum of Play and downtown Rochester further enhances its appeal for those searching for "Hotels Near Of Me." The direct access to the Genesee River walking path is also a unique draw for outdoor enthusiasts.
While the hotel generally garners positive reviews for its cleanliness and staff, it's essential to address the customer feedback regarding the "zero refund policy" for prepaid non-refundable bookings. This highlights a critical feature of their booking terms, where prepaid rates often come with strict cancellation policies, as is common in the hotel industry. Guests are strongly advised to carefully review cancellation policies before booking, especially for prepaid or discounted rates, to avoid potential disappointment, as this guest experienced. The hotel is also pet-friendly (fees apply, service animals are exempt), offering a valuable feature for those traveling with pets.
As an IHG property, Staybridge Suites Rochester University participates in the IHG One Rewards loyalty program. Members can earn points on stays, which can be redeemed for free nights, exclusive experiences, and other benefits. Guests are encouraged to check the official IHG website, as well as reputable online travel agencies like Expedia and Booking.com, for current promotions and deals. These can include discounted room rates, package deals that bundle amenities, or bonus point offers for loyalty program members.
The complimentary hot breakfast, evening socials, and free laundry facilities represent significant value, especially for longer stays where these amenities can lead to considerable savings. The free Wi-Fi and complimentary airport shuttle further enhance the overall value proposition. Guests planning a visit to the University of Rochester or other local attractions should inquire about any specific packages or discounts associated with these destinations. Given its focus on extended stays, the hotel may also offer competitive long-term rates. For those in Rochester seeking a comfortable, well-equipped, and conveniently located "Hotels Near Of Me" with a strong emphasis on home-like amenities, Staybridge Suites Rochester University by IHG provides a solid and attractive option.
1000 Genesee St, Rochester, NY 14611, USA
Get directionsNice enough hotel, a little expensive for the quality but the real issue is there zero refund policy. I prepaid for 4 nights and checked out after two. I would understand a one night penalty but they returned zero. I will never stay at this hotel again and am considering no longer using Staybridge or IHG. They are franchises and apparently Staybridge/IHG lets the franchises do whatever they want. It seems like all involved are in it for the short run. Fortunately there are plenty of other nearby options with better hotels/companies. Update: the response is obviously false. Of course I spoke with both my booking company and your hotel (and IHG). As you point out the funds are in your possession. I had my booking company reach out to you to which you said no refund. Do you think they are going to refund the money you have already received? I get it, this is how you temporarily make money. Just know this isn’t a good long term business model. There is too much competition and not enough business in Rochester for you to treat your customers poorly and pretend it is someone else’s fault.
Apr 08, 2025 · Richard SchwabFriendly & pleasant staff, super accommodating & helpful. The rooms are beautifully organized and clean. Great views. Always hot coffee in the lobby. Beautiful lobby and plenty of room to sit and enjoy breakfast in the mornings. The breakfast is excellent and delicious. There are lots of options for everyone's taste! Free wifi, strong service. Laundry available thru the fitness center, and the machines are FREE. Luggage carts are available and plenty of room to pull up and bring your things inside. I highly recommend staying at this location when you're in the area of Rochester, New York.
Feb 16, 2025 · Katina FabrikarakisOverall my stay was ok.The front desk personnel was very helpful& friendly.The housekeepers were wonderful& attentive to my needs.The kitchen staff (Mark in particular)on the other hand,are in dire need of in-services training on hospitality and they could a learn a thing or two from the front desk staff & housekeeping about how to treat guests.
May 15, 2025 · Regina ThompsonThe Staybridge continues to improve on its extraordinary proximity to the U of R. The views across the river to the university which is within walking distance is unique. My wife and I wouldn’t stay anywhere else
Apr 06, 2025 · Harvey MelnickNice, clean, convenient location! Appreciate the hot breakfast, quality bed sheets, and Dove brand bath products. Would stay here again!
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