Spark by Hilton Rochester University Area ico

Spark by Hilton Rochester University Area

Hotels Near Of MeNew YorkMonroe CountyRochesterEast Henrietta Road

797 E Henrietta Rd, Rochester, NY 14623, USA

3.0

We stayed here for one night, and while the location was convenient and the room itself seemed clean, there were a couple of bizarre issues that made the stay less than ideal. First, the fire alarm in our room went off twice- both times when one of us took a shower. Not in the whole building- just our room. It was honestly the loudest sound I’ve ever heard and incredibly jarring. We called for maintenance and a staff member came up quickly, but due to a language barrier, we weren’t able to fully communicate the issue. He gestured that he’d be right back after making a call, but never returned. When it happened the second time, we decided not to go back to the front desk and just avoided using the shower again. Then there was the toilet, which randomly shot water up out of the bowl with enough force to splash water all over the floor. It even happened while I was using it (yes, it was shocking as it sounds lol) and continued to do it throughout the night, waking us up more than once. That said, the front desk staff was very friendly, and we made the most of our short stay in Rochester. Probably wouldn’t return to this hotel, but it wasn’t a total disaster.

Kelly O’Hearn
  • Overview
  • (585) 427-0131
  • www.hilton.com

Spark by Hilton Rochester University Area Introduce

When searching for "Hotels Near Of Me" in the Rochester, NY area, especially if your travel brings you close to the University of Rochester, the Spark by Hilton Rochester University Area stands out as a strong contender. Located at 797 E Henrietta Rd, Rochester, NY 14623, USA, this hotel, part of Hilton's newer Spark brand, is designed to offer practical, clean, and comfortable stays at an accessible price point. It aims to provide essential amenities without compromising on quality or guest experience, making it a savvy choice for various travelers.

The environment of Spark by Hilton Rochester University Area is characterized by its modern and thoughtfully simple design. The Spark brand emphasizes a fresh, welcoming atmosphere, often incorporating colorful accents and energizing artwork to create a cheerful ambiance. While it's an economical option, the focus is on providing a clean and comfortable space that feels inviting. Guests often describe the rooms as "very clean and comfortable," suggesting a well-maintained interior. The common areas are designed to be multi-functional, offering various seating options, from communal tables to rocking chairs, allowing guests to enjoy breakfast, socialize, or work throughout the day. The lobby may feature elements like a fireplace and a coffee/tea station, contributing to a cozy and convenient environment. The hotel's location is practical, situated right off I-390, making it "less than fifteen minutes to downtown and maybe seven minutes to University of Rochester," a significant advantage for visitors to the university or those needing quick access to major Rochester attractions.

The services at Spark by Hilton Rochester University Area are geared towards providing a seamless and reliable stay. A key highlight, frequently praised by guests, is the "above and beyond level of service" from the staff. For instance, staff members like Sara are noted for their attentiveness, ensuring guests receive their preferred room floor, offering fresh hot coffee and tea, and checking in throughout their stay. This level of friendly and helpful service is a core tenet of the Spark by Hilton brand, aiming to make guests feel truly welcome. The hotel offers a 24-hour front desk, ensuring assistance is always available. Complimentary WiFi is provided in all rooms and public areas, catering to both leisure and business travelers who need to stay connected. For added convenience, there's a 24-hour retail market on-site for last-minute purchases. The hotel also features self-serve laundry facilities, a valuable amenity for longer stays or for guests who prefer to pack light.

Among its features, the complimentary breakfast is a significant draw for guests. While it's noted as an "economy size price and package" and "not a Hampton Inn" in terms of a full breakfast offering, guests appreciate its efficiency and substance. It typically includes "hot coffee around the clock," a "bagel bar and yogurt station," cereals, and hard-boiled eggs, providing enough to "fuel up before hitting the road." The staff are diligent in "cleaning tables and stocking" the breakfast area, ensuring a pleasant experience. In-room amenities include a mini-fridge, microwave, and coffee maker, adding to the convenience of the stay. Rooms are also equipped with modern comforts such as 55-inch plasma TVs with cable channels and Netflix, laptop workspaces, and blackout drapes. For those looking to maintain their fitness routine, the hotel provides a 24-hour fitness center. The hotel also offers free self-parking and electric vehicle charging points, catering to guests traveling by car. It's also a pet-friendly property, accepting dogs and cats up to 75 lbs, though a non-refundable fee applies.

While the hotel strives for a consistently good experience, it's important to acknowledge occasional challenges, as reflected in one guest review. Specific issues noted included a fire alarm in the room activating during showers and a toilet randomly shooting water. While these are unusual occurrences, the prompt response from maintenance staff, even if communication was hampered by a language barrier, indicates an effort to address issues. The friendliness of the front desk staff, even amidst these problems, was still highlighted as a positive aspect. This suggests that despite potential isolated incidents, the commitment to guest service remains a priority.

For local users searching on "Hotels Near Of Me," the Spark by Hilton Rochester University Area offers excellent value. It positions itself as a "premium economy" option, meaning it provides a higher standard than basic economy hotels while remaining highly affordable. The combination of clean, comfortable rooms, free breakfast, modern amenities, and a dedicated staff makes it a compelling choice for both short and extended stays. Its proximity to the University of Rochester and major roadways further enhances its appeal for travelers whose itinerary involves these locations. The brand's emphasis on "reliable essentials and friendly service" ensures a consistent and positive experience, which is crucial for repeat visits.

Regarding promotional information, while specific deals might vary, the Spark by Hilton brand inherently promotes itself on its value proposition. Guests can benefit from the Hilton Honors loyalty program, which offers perks like Digital Check-In, Digital Key, flexible payment options using points, and exclusive member discounts, including free Wi-Fi. It's always advisable to check the official Hilton website or call the hotel directly at (585) 427-0131 or +1 585-427-0131 for any current promotions, seasonal rates, or packages that might be available. As a newer brand focused on converting existing properties, Spark by Hilton is rapidly expanding, and guests may find introductory offers or special rates as new locations establish themselves. The consistent quality and service, coupled with competitive pricing, serve as ongoing promotional points for this practical and pleasant hotel option in Rochester.

Spark by Hilton Rochester University Area Photos

Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4
Spark by Hilton Rochester University Area 4

Spark by Hilton Rochester University Area Location

Spark by Hilton Rochester University Area

797 E Henrietta Rd, Rochester, NY 14623, USA

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Reviews

We stayed here for one night, and while the location was convenient and the room itself seemed clean, there were a couple of bizarre issues that made the stay less than ideal. First, the fire alarm in our room went off twice- both times when one of us took a shower. Not in the whole building- just our room. It was honestly the loudest sound I’ve ever heard and incredibly jarring. We called for maintenance and a staff member came up quickly, but due to a language barrier, we weren’t able to fully communicate the issue. He gestured that he’d be right back after making a call, but never returned. When it happened the second time, we decided not to go back to the front desk and just avoided using the shower again. Then there was the toilet, which randomly shot water up out of the bowl with enough force to splash water all over the floor. It even happened while I was using it (yes, it was shocking as it sounds lol) and continued to do it throughout the night, waking us up more than once. That said, the front desk staff was very friendly, and we made the most of our short stay in Rochester. Probably wouldn’t return to this hotel, but it wasn’t a total disaster.

May 20, 2025 · Kelly O’Hearn

First time staying at the very economical Spark Hotel. Rooms were very clean and comfortable. Location is less than fifteen minutes to downtown and maybe seven minutes to University of Rochester, right off 390. What made this stay so great was the above and beyond level of service from Sara and her team. She made sure we got the room on the floor we wanted, offered us fresh hot coffee and tea throughout our stay, and checked in with us whenever she saw us throughout our two night stay. The pricepoint can't be beat for the level of service and cleanliness we experienced. Breakfast was fast and efficient, and staff were always cleaning tables and stocking the bagel bar and yogurt station. It's not a Hampton Inn, so not as full of a breakfast offering, but honestly for the economy size price and package it was definitely enough for us to enjoy hot coffee around the clock, and substantial breakfast in the mornings. We are coming back in a month and plan to stay at this same hotel.

Apr 21, 2025 · Elia N.

This is the best location to be near RIt to visit your college kid. Sara is so helpful. This is an economy version of Hilton. It is very low cost and affordable. I rated this by great customer service, clean, location and great price. Remember this is the economy version. If you are going for a suite, make sure to verify the size. I believe we had one that was close to the maintenance area and it did not have a window. They do have a bigger 2nd room suite. Sara tried to get us a bigger one, but all of the rooms were already booked. Sara was very nice and did try. Overall it is great for the cost Great value. Breakfast was also good for the price. It is more of a bagel breakfast. But they have hard boiled eggs. Coffee is fresh and hot.

Apr 27, 2025 · Arleen Renner

Hilton hotels are usually our favorite, but not this one, although the staff was friendly, our room was awful! We enter the room to a nasty smell( we thought someone had just used the restroom) While washing our hands at the sink we noticed water leaking out onto the new looking rug and not just a small drip either. We grab the phone to call the desk and the phone doesn’t work. We walk down to report our concerns and maintenance was quick to respond, however the gentleman didn’t speak English and had to get another person to translate. They fixed the leak. After we all ended up with wet socks, carpet was still soaked and smelled awful!! They were unable to fix the phone. When we went to bed there was a very strong smell of someone’s cologne on our pillows and sheets. They had obviously not been changed from previous customers. We checked out on Saturday morning and my $100 deposit which they told me would be immediately refunded upon check out is still not returned to my account. Nobody offered to switch our room or give us any kind of a discount. All in all , a horrible experience!!

Apr 28, 2025 · Julie DAVY

Excellent mid-price hotel. The staff are friendly and super helpful. The rooms are very clean, quiet, well designed and comfortable. I asked for a one king bed, which isn't humongous but is spacious enough. Breakfast is nice, and coffee and tea are available all day. There are a few eateries close-by, a couple of them just steps away from the hotel. There have 4 or 5 electric car chargers in the front and 2 more of a different supplier on the side of the hotel. I didn't use them, but other people might find them very convenient. The location is excellent relative to highways and many areas in Rochester are 10 to max 20 minutes away, including Highland Park, Brighton and Park Ave, with all they have to offer, a Wegmans and several museums (Strong Museum of Play, Memorial Art Gallery, Rochester Science Center, George Eastman) and hospitals (Strong Memorial, Highland Hospital and Monroe Community Hospital).

Mar 21, 2025 · Patricia Fernandez de Castro

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