Holiday Inn & Suites Rochester - Marketplace by IHG

When searching for "Hotels Near Of Me" in Rochester, NY, the Holiday Inn & Suites Rochester - Marketplace by IHG frequently appears as a prominent option, particularly for those seeking a well-known brand with a range of amenities. Located at 800 Jefferson Rd, Rochester, NY 14623, USA, this hotel positions itself as a convenient base for both leisure and business travelers, offering easy access to shopping, dining, and key Rochester institutions. For direct inquiries or to make a reservation, you can contact them at (585) 475-9190 or +1 585-475-9190.

The environment of Holiday Inn & Suites Rochester - Marketplace aims to provide a comfortable and welcoming atmosphere. The hotel recently underwent renovations in 2019, including its lobby, restaurant, lounge, guest rooms, and meeting rooms, contributing to a refreshed appearance. The lobby, for instance, can be "decorated for Christmas with inflatables," creating a lively and engaging space, particularly appealing to families. There are "TV and couches to lounge at just outside the lobby," offering communal spaces for relaxation. However, some guests have noted inconsistencies in cleanliness in certain common areas, such as the "stairwell and elevator area," which were described as "very dirty and could use a gut job." Despite these specific observations, the general intent is to provide a clean and well-maintained environment. The hotel’s location is a significant environmental factor, being "right in the heart of all shopping" and "not too far from downtown Rochester." It is also conveniently located off I-390, making it easily accessible and providing a strategic hub for exploring the wider Rochester area, including nearby universities and medical facilities.

The services at Holiday Inn & Suites Rochester - Marketplace offer a mixed bag, with some aspects receiving high praise and others highlighting areas for improvement. Check-in and check-out processes are described as "fast." However, consistency in staff helpfulness and friendliness is a recurring theme in guest feedback. While one guest specifically lauded "one woman at the front desk (D.H.)" for being "very nice" and working hard, others reported that "no one even wanted to hear if something was wrong," and some front desk staff were "not friendly." This suggests a varying level of guest service depending on the individual staff member encountered. The breakfast offering is a point of contention among guests. While the hotel does provide breakfast, it's often described as a "free hotel breakfast so don’t expect greatness," with specific complaints about "rubbery scrambled eggs, barely edible sausages," and items running out without replenishment. It's important to note that while some sources mention breakfast as free, others indicate it may be a surcharge, so guests should confirm this detail upon booking. The hotel offers an indoor pool, which is a popular amenity for recreation, and a fitness center, although recent reviews didn't provide specific feedback on their condition. Free Wi-Fi is available in every room, though some guests experienced significant issues with its functionality, alongside problems with the TV in their rooms, which were reportedly not resolved despite repeated requests for assistance. A $100 security deposit is typically taken at check-in.

Key features of Holiday Inn & Suites Rochester - Marketplace include its range of room types, such as standard rooms and suites, many of which come equipped with a fridge and microwave, adding convenience for longer stays or for keeping snacks and drinks. Guest rooms are generally described as "good size," with "comfy bed and pillows." Bathrooms are deemed "adequate," though an exhaust fan would be a "nice add." The hotel boasts an on-site restaurant, the Marketplace Grill, which serves American cuisine, and a bar/lounge, providing dining and social options without needing to leave the property. For business needs, the hotel features a business center and multiple meeting rooms, including a ballroom, offering over 4,300 square feet of event space, making it suitable for conferences and banquets. Its location is a significant feature, being "just off I-390" and "near the airport, downtown, RIT, U of R, Eastman School of Music, and local businesses." The hotel is 100% non-smoking and offers an indoor heated pool and a 24/7 fitness facility. It also provides accessible rooms for guests with disabilities. While specific information on pet-friendliness from recent reviews is limited, IHG hotels often have policies on this, so guests should inquire directly if traveling with pets.

For those performing a "Hotels Near Of Me" search, promotional information for Holiday Inn & Suites Rochester - Marketplace would highlight its strategic location near major attractions and its array of amenities. While specific deals should be confirmed directly with the hotel by calling (585) 475-9190, the hotel leverages its brand recognition and benefits such as the indoor pool, on-site dining, and spacious rooms with microwaves and refrigerators. For families, the "Kids 12 and under eat free at the restaurant" policy is a significant promotional point, as are suites with pull-out sofas. The hotel positions itself as a convenient choice for various travel needs due to its "easy access to key destinations" like Strong Memorial Hospital. The hotel also participates in the IHG Rewards Club program, allowing guests to earn and redeem points. Despite some inconsistent reviews regarding service and in-room technology, the hotel's efforts at renovation and its fundamental offerings aim to provide a comfortable and convenient stay for a diverse range of travelers in the Rochester area. The general messaging emphasizes its practical benefits and familiar brand experience.