Hotels Near Of MeNew YorkMonroe CountyRochesterJefferson Road
940 Jefferson Rd, Rochester, NY 14623, USA
Extremely clean room especially the linens, and bathroom. The entire hotel is very well maintained. Upon entering the hotel I was greeted by Gregory, whom assisted me in checking in. It was late but he was smiling and took the time to answer my questions, reminding me about the complimentary breakfast and nearby attractions. Felt like seeing an old friend, and definitely made my stay even more pleasant.
For those searching within the "Hotels Near Of Me" category, the Best Western Rochester Marketplace Inn emerges as a consistently well-regarded option, praised by guests for its cleanliness, friendly service, and convenient location. Situated at 940 Jefferson Rd, Rochester, NY 14623, USA, this hotel provides a comfortable and value-driven experience for both leisure and business travelers visiting Rochester, New York.
Guests can easily contact the hotel for reservations or inquiries using the phone number (585) 427-2700 or mobile phone +1 585-427-2700, ensuring a smooth booking process and support during their stay.
The Best Western Rochester Marketplace Inn is recognized for its well-maintained environment, both inside and out. The hotel presents a chic and welcoming lobby, designed to make a strong first impression. Customer reviews frequently highlight the extreme cleanliness of the rooms, especially the linens and bathrooms, and commend the overall upkeep of the entire hotel property. This attention to maintenance contributes significantly to a pleasant and comfortable stay for guests.
The hotel's location off the New York State Thruway on Jefferson Road is a major asset. This area is known as the "Marketplace" given its proximity to various commercial establishments, including shopping centers like The Marketplace Mall and numerous restaurants. Its strategic position offers excellent accessibility to key Rochester destinations:
The interior corridors of the 94-room (some sources say 98) hotel, which was last renovated in 2005, provide an added sense of security and quiet for guests.
The Best Western Rochester Marketplace Inn excels in providing attentive services that enhance the guest experience. The staff, including front desk personnel like Gregory mentioned in reviews, are consistently praised for their friendliness, helpfulness, and welcoming demeanor, making guests feel like they're "seeing an old friend." The 24-hour front desk ensures assistance is always available, including express check-in and check-out, baggage hold, and safe deposit boxes.
A standout feature is the complimentary full breakfast, served daily with a wide variety of hot and cold options. Guests can enjoy items such as waffles, hot breakfast meats, eggs, breads, cereals, fresh fruits, yogurt, juice, coffee, and tea. The breakfast hours are typically 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends. For Best Western Rewards Members, a complimentary dinner is also offered Monday through Thursday, adding significant value for frequent travelers.
For health and wellness, the hotel features a 24-hour fitness center equipped with cardio machines and weightlifting equipment. While there isn't a pool, the fitness center caters to guests wanting to maintain their workout routines. Other convenient services include a guest laundry facility, dry cleaning/laundry services, and ice/vending machines.
Business travelers are well-catered for with a 24-hour business center offering fax and photocopy services, along with complimentary high-speed wired and wireless internet access throughout the hotel and in all guest rooms. Meeting/conference facilities accommodating up to 24 people are also available for small gatherings.
Complimentary self-parking, including outdoor and truck/RV parking, is provided, along with an electric vehicle charging station, adding further convenience for guests traveling by car.
The 94 well-appointed guest rooms at Best Western Rochester Marketplace Inn are designed for comfort and functionality. Reviews consistently highlight the cleanliness and comfort of the rooms, with particular emphasis on the excellent quality of the showers. Each room is equipped with a range of amenities to ensure a pleasant stay:
While some older reviews mention potential for outdated room features or small bathrooms, recent feedback consistently praises the cleanliness and comfort, suggesting ongoing maintenance and updates. The strong shower, as noted by a guest, is a welcome feature.
The Best Western Rochester Marketplace Inn effectively promotes itself through its combination of excellent value, comprehensive amenities, and a commitment to guest satisfaction. Key promotional aspects include:
In conclusion, the Best Western Rochester Marketplace Inn provides a solid and reliable lodging experience in Rochester, New York. Its dedication to cleanliness, the warmth of its staff, its generous complimentary amenities, and its advantageous location make it a highly recommended choice for travelers seeking comfort, convenience, and excellent value in the "Hotels Near Of Me" search.
940 Jefferson Rd, Rochester, NY 14623, USA
Get directionsExtremely clean room especially the linens, and bathroom. The entire hotel is very well maintained. Upon entering the hotel I was greeted by Gregory, whom assisted me in checking in. It was late but he was smiling and took the time to answer my questions, reminding me about the complimentary breakfast and nearby attractions. Felt like seeing an old friend, and definitely made my stay even more pleasant.
May 08, 2025 · Kevin WSpent two different nights recently because I was dropping off then picking up from the airport (I live near Buffalo) and was very happy with the rooms. They were clean and comfortable. The shower in our two queen room was amazing. Breakfast was good. Hotel is close to so many things. I will definitely stay again.
Mar 23, 2025 · Julie SzczublewskiI had a one night stay and from the time I checked in until a week after my stay, I am still dealing with the mess. I booked the hotel and prepaid the room before arrival through Expedia. When I checked in, I did confirm room is booked through Expedia and I was all good. I was asked for CC and front desk confirmed CC is only using for holding and the amount that was put on hold will be cancelled when I checked out. Things started going south from there. I unlocked the room assigned and found somebody was already in it. Front desk assigned the same room to me and the guest ahead of me. Went back to front desk and this time was given the room next door. Door for the new room would not close unless pulled/pushed to frame by force. I can live that. The next morning when I checked out, nothing was mentioned to me that there will be a room charge. I received an email with a one night charge for the room onto my CC, which I already paid in full 3 days before I arrived. I understand mistakes happened and that is no big deal. A phone call would solve it easily. I called BW three times and all three times front desk said a manager was necessary to look into the issue and she/he was not available at the time. My information and complains were taken and manager will call me back. No calls ever came back. I also called Expedia and Expedia is working with my case now. Six days after I started contacting BW and Expedia, I am still waiting for the refund on the wrong charge. Update on 3/7/2025: Expedia contacted today and updated me that Expedia failed to contact BW after multiple tries in a week. Expedia decided to refund me the booking cost that is charged by Expedia. So that resolved the issue of double charges for the same room by Expedia and BW. However, I am maintaining my rate on the hotel because of the extreme difficulties to resolve a simple billing error. Response to the owner's response yesterday: if BW is willing to fix these mistakes, I left my contact information with front desk last Saturday and again on Monday. I am sure BW knows how to contact Expedia too.
Mar 07, 2025 · Live FreeWe made a reservation through booking.com almost a month before my stay. We were driving 7 hours in from Michigan. 20 minutes before we pull in I got an email saying the property cancelled my reservation. Provided no reason at all. So we called and the phone rang and rang and they never answered. When we got there I was already not happy and the women at the front desk tried to tell me that booking.com was putting us in another property. I had no such email confirming this. Then she told me booking.com was who cancelled, that also turned out to be a lie. So I asked to speak to the GM and after several texts from the front desk lady suddenly she "was not on the property" so I told her I would sit there until she returned. In the meantime, I got an agent from Booking.com on the phone and explained this to them and they had no idea and confirmed that they had not cancelled my reservation and they were going to investigate. When the front desk lady heard this stuff she called me up and said the GM said to go ahead and put us in a room. So while it worked out, this is just bad business. We were there for NCAA Indoor Track Nationals and I have no doubt that I got my room for cheap and they thought they could cancel my reservation to get more money for it. It was really a maddening experience. I really felt bad for the woman at the desk because she was left to deal with the mess and the GM wouldn't make an appearance. I do not like dishonest business people. So while we had a room, it still should not have happened. You can't do that to people who are far away from home and no alternatives. Hopefully, this doesn't happen to anyone else. ***EDIT to hotel response: an apology is fine but that does not make up for the dishonesty in your response to me at the time. If you scroll through all the reviews you will see there have been several people with this same issue.
Mar 16, 2025 · Barbara SnyderBooked a room last minute, got a good price. Staff friendly and helpful, location is easy to get to, room was quite clean. Sure, it is not the fanciest, but for the price I will be considering it in the future. Breakfast was standard. Eco friendly soaps a plus, as is coffee maker in room. Good job folks.
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