Comfort Suites Rochester Henrietta University Area ico

Comfort Suites Rochester Henrietta University Area

Hotels Near Of MeNew YorkMonroe CountyRochesterHylan Drive

2085 Hylan Dr, Rochester, NY 14623, USA

3.0

The staff was wonderful. There was confusion with our booking through Hotel Tonight and they sorted it out. The room itself was terrible. The window had several cracks. There was rust around most of the fixtures. The USB outlets by the bed didn’t work and the plug outlets were so loose that our charger wouldn’t stay plugged in. The room was due for a renovation about 10+ years ago. Our flight had been delayed by 5 hours, so at 11pm we just wanted to go to sleep, not ask for a new room.

Nancy Kendrick
  • Overview

Comfort Suites Rochester Henrietta University Area Introduce

When searching for "Hotels Near Of Me" in the Rochester, NY area, particularly around the university district, Comfort Suites Rochester Henrietta University Area appears as an option offering all-suite accommodations. Located at 2085 Hylan Dr, Rochester, NY 14623, USA, this hotel aims to provide guests with essential amenities and a convenient location. You can reach them at (585) 487-8500 or +1 585-487-8500 for inquiries and reservations.

The environment of Comfort Suites Rochester Henrietta University Area is generally described as being located in a convenient area. It's close to major interstates (I-90 and I-390) and within a short drive to key Rochester institutions and attractions, including the University of Rochester, Rochester Institute of Technology (RIT), Strong Memorial Hospital, and Marketplace Mall. This makes it a practical choice for visitors with business or academic ties to these institutions, or for those looking to explore local shopping and dining. While the hotel is listed as a "newly renovated Penn Yan hotel" with a "crisp, fresh design" in some older or broader descriptions, recent guest reviews indicate that the condition of the rooms and some common areas may vary, with some suggesting a need for more comprehensive or recent renovations. For example, one guest noted that the "room was due for a renovation about 10+ years ago," citing cracked windows and rust around fixtures. Another guest reported sticky surfaces in the room and issues with the bathtub floor. Despite these specific concerns, the hotel generally aims to maintain a clean appearance in its common areas, and some guests still find the overall environment acceptable for their needs.

The services at Comfort Suites Rochester Henrietta University Area present a mixed picture, with some aspects receiving high praise while others fall short. The staff interaction is a key point of variability. Some guests have described the staff as "wonderful," "friendly," and "helpful," particularly the individual tending to the breakfast area who was noted as a "welcome exception" for being "helpful and friendly." This suggests that positive and attentive service can be experienced. However, other reviews contradict this, with guests reporting "dismissive, unfriendly, and barely verbal" desk staff who showed a "total lack of concern" for safety hazards like electrical shocks from charging ports or a slippery bathtub floor. This inconsistency in staff service is a significant factor in the guest experience. One of the most consistently praised services is the complimentary breakfast, described as "Good breakfast!" and offering a variety of hot items that change daily, along with waffles, yogurt, fresh fruit, muffins, cereal, coffee, tea, and juices. This is a considerable convenience for guests. The hotel also provides free Wi-Fi, an indoor pool, and a fitness center. A 24-hour front desk is available, though its helpfulness seems to vary based on individual staff members. The hotel also offers laundry facilities and is pet-friendly for an additional fee, accommodating travelers with pets.

The features of Comfort Suites Rochester Henrietta University Area include its all-suite layout, which provides guests with more space than a standard hotel room. Each suite typically includes a separate sitting area with a sofa sleeper, a microwave, a refrigerator, and a coffee maker, along with a flat-screen TV. This extra space can be beneficial for longer stays or for families. The hotel has an indoor pool, which is a popular amenity for recreation, although there have been instances where it was reported as "broken" or "very cold." A fitness center is also available for guest use. The hotel's location is a definite feature, offering "easy access to Interstate 90 and Interstate 390," which facilitates travel around the Rochester area. It's strategically placed near major educational and medical institutions, making it a convenient base for related visits. For example, it is "just 10 miles away from Blue Cross Arena," and close to Rochester Institute of Technology and the University of Rochester. The hotel is also pet-friendly, allowing guests to bring their furry companions for a fee, a crucial feature for many travelers. However, some guests have noted issues with the condition of in-room amenities, such as non-working USB outlets and loose plug outlets, suggesting that maintenance and upkeep are not always consistent.

For those searching for "Hotels Near Of Me," promotional information for Comfort Suites Rochester Henrietta University Area would typically highlight its all-suite accommodations, complimentary hot breakfast, and convenient location near major Rochester attractions and universities. While specific promotional offers would need to be verified by contacting the hotel directly at (585) 487-8500, the hotel's core value proposition lies in providing more space and complimentary amenities. The pet-friendly policy is also a significant promotional point for a specific segment of travelers. The emphasis would be on the added comfort of a suite and the savings from the included breakfast. However, potential guests should be aware that recent reviews indicate some inconsistencies in room condition and staff service, which might affect the overall guest experience. The hotel often highlights its proximity to "Marketplace Mall," "Monroe Community College," and various Rochester attractions. It is also suitable for families, with children aged 18 and under staying for free. The hotel offers free self-parking (though some reviews mention a small fee) and free Wi-Fi. While the hotel aims to provide a comfortable stay, it appears that the quality of the experience can be variable, something prospective guests should consider when making a booking.

Comfort Suites Rochester Henrietta University Area Photos

Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4
Comfort Suites Rochester Henrietta University Area 4

Comfort Suites Rochester Henrietta University Area Location & Map

2085 Hylan Dr, Rochester, NY 14623, USAGet directions >

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2085 Hylan Dr

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Reviews

The staff was wonderful. There was confusion with our booking through Hotel Tonight and they sorted it out. The room itself was terrible. The window had several cracks. There was rust around most of the fixtures. The USB outlets by the bed didn’t work and the plug outlets were so loose that our charger wouldn’t stay plugged in. The room was due for a renovation about 10+ years ago. Our flight had been delayed by 5 hours, so at 11pm we just wanted to go to sleep, not ask for a new room.

Apr 24, 2025 · Nancy Kendrick

In the future we will choose a different place to stay! The desk staff were dismissive, unfriendly, and barely verbal. The internet was not working, but we weren't told this until we asked for the log-on password. The surfaces in the room were slightly sticky. The bathtub floor was so slippery that I slid and injured my knee. When I shared this safety concern at check out the man at the desk was very unconcerned. He said that all of the bathrooms are like that and he has heard that particular complaint many times. There was something wrong with the USB charging port beside the bed. My phone gave me a light electrical shock when plugged in. I also got a total lack of concern when I reported this safety hazard. The breakfast was good and the man tending that area was a welcome exception to the other bored staff members. He was helpful and friendly.

May 02, 2025 · Tracy Ericson

I am very familiar with this area and never post reviews. Location-great. Price-great. Upon arriving was nothing professional to say the least. After I got my room I did the obvious inspection (as to any hotel I stay at) and there looked to be dried blood all over the curtains on both sections left and right. On top of that, there were obvious white “stains” all over the bed skirt which really grossed me out!! Every time I went down to talk to ANY person at the front desk- no one was to be found. I sat in the lobby twice for almost 20 minutes and no one. There was a major weed smell coming through to my room, that I actually could not handle (I have no problems with it, it was just wayyy too much). Being in the hospitality business for 23 years, I feel like more is expected… maybe it’s just the ‘generation’ right now that is currently in charge of this place.. whatever it is, it needs to change and this generation obviously needs to be better, or at the very least, managed properly.

Dec 24, 2024 · Lynda Pettrone

The staff were friendly, but the hotel room was dirty. There was hair on the blankets and also on the towels. The most disgusting part was the smell in the bathroom — it didn’t smell like a hotel, but like a public restroom. To add on to that, the tv was malfunctioning a lot and didn’t even have the free channels the other tv’s provided. I know this isn’t a 5 star hotel but this was just toouch.

Apr 18, 2025 · Jay

We are Choice Business Diamond members. The rooms and location was nice. However, we were disappointed they had no guest laundry as most Comfort Inns offer. We also asked as a Choice Diamond members if we could we utilize late check out. The front desk staff agreed to 12:00 pm and we placed the do not disturb placard on the door. Of course, the housekeeper came and knocked on the door and asked if we were checking out. Totally ignored the do not disturb placard on the door, when all they had to do when they saw it was to inquire with the front desk staff. My company will not be lodging in this hotel again as it does not meet our needs.

Feb 24, 2025 · PATRICIA HARRIS

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