Homewood Suites by Hilton Rochester/Henrietta

For individuals and families exploring the "Hotels Near Of Me" category, specifically seeking extended-stay accommodations in Rochester, New York, the Homewood Suites by Hilton Rochester/Henrietta presents itself as a potential option. Located at 2095 Hylan Dr, Rochester, NY 14623, USA, with phone contact at (585) 334-9150 or +1 585-334-9150, this hotel, part of the Hilton family, aims to provide a comfortable, home-like experience with spacious suites and a range of amenities. However, it's important to present a balanced overview, incorporating both the positive attributes and some of the concerning feedback from actual customers to ensure an objective introduction.

The environment at Homewood Suites by Hilton Rochester/Henrietta is designed to offer a relaxed and functional atmosphere typical of extended-stay properties. Situated on Hylan Drive, it provides convenient access to various points in Rochester, including Rochester Institute of Technology (RIT) and Marketplace Mall, making it suitable for university visitors, shoppers, or those in town for business. The hotel features a "Great Room" or lobby area, often described as spacious and well-appointed, providing a comfortable space for guests to gather, work, or relax. Some guests have enjoyed watching football on the large TVs in the lobby, highlighting its communal aspect. While the hotel aims for cleanliness, one review specifically noted a "heavily deodorized" hallway with an "unpleasant" smell, suggesting attempts to mask underlying odors. The property is designed with various seating areas to create a welcoming and somewhat residential feel. Certified with ISO 14001:2015 Environmental management system, ISO 50001:2018 Energy management systems, and ISO 9001:2015 Quality management systems, the hotel indicates a commitment to certain operational standards, although guest experiences may vary.

The services at Homewood Suites by Hilton are intended to enhance the extended-stay experience. A significant offering is the complimentary hot breakfast, which often receives positive remarks for being "absolutely delicious" and "very good," with some guests praising options like fresh waffles and a good variety including chia pudding, overnight oats, and fresh fruit. In addition to breakfast, the hotel typically offers an evening social or "Fireside Reception" on select weekdays (often Monday through Thursday evenings), providing complimentary food, beer, and wine, which is a popular perk for guests. The hotel also provides complimentary wired and wireless internet access throughout the property and in all rooms. For guests with vehicles, self-parking is available, though some sources indicate a daily surcharge. Housekeeping services are typically provided weekly or every other day for extended stays, a policy that some guests wish was communicated more clearly at check-in. The hotel offers a 24-hour front desk, a business center, and laundry facilities. While many guests praise the staff as "incredibly friendly and helpful," some reviews highlight inconsistent service, with instances of staff being distracted, unhelpful, or struggling with guest requests, such as bringing extra towels due to understaffing. This suggests that the level of service can vary.

The features of the Homewood Suites by Hilton Rochester/Henrietta are tailored for longer stays and family comfort. The hotel consists of 90 all-suite accommodations, offering more space than traditional hotel rooms. Suites typically include separate living and sleeping areas, and notably, a fully equipped kitchen with a full-sized refrigerator/freezer, stovetop, microwave, and dishwasher, along with cookware and dinnerware. This feature is highly valued by guests for preparing their own meals and reducing dining costs. Room configurations vary, including one-bedroom suites with king or queen beds, and two-bedroom suites, accommodating families up to six guests. All suites include air conditioning, flat-screen TVs with premium channels, work desks, and private bathrooms with complimentary toiletries and hair dryers. For recreation, the hotel boasts an indoor pool and hot tub, which are often described as clean and enjoyable, suitable for families. A fitness center is also available for guests to maintain their routines. The hotel is pet-friendly, allowing dogs and cats for a non-refundable fee, with specific policies regarding unattended pets. Safety features like smoke alarms and electronic key/lock systems are in place. Some reviews have pointed out issues with room maintenance, such as cracked door frames around locks, malfunctioning microwaves, or dirty bathtubs and stained furniture, which are important considerations for potential guests.

From a promotional perspective, Homewood Suites by Hilton Rochester/Henrietta is positioned as a reliable and comfortable choice for extended stays or for travelers needing apartment-style accommodations. Its affiliation with the Hilton brand often instills a certain level of expectation for quality. The hotel's convenient location near RIT, the Marketplace Mall, and various Rochester attractions, along with its full kitchens and complimentary breakfast and evening socials, are key selling points. Promotional materials emphasize the spaciousness of the suites and the family-friendly amenities like the indoor pool. However, potential guests using "Hotels Near Of Me" should note the mixed reviews. While many praise the cleanliness and the overall value, consistent negative feedback regarding certain aspects of service and room maintenance (e.g., non-working appliances, lack of prompt housekeeping, rude interactions with specific staff members, and general disrepair in some rooms) should be taken into account. These issues, while perhaps isolated incidents for some, are critical considerations for others, impacting the overall perception of the hotel's adherence to Hilton's standards. Therefore, while the hotel offers desirable features for an extended stay, prospective guests should review recent feedback closely and manage their expectations regarding service consistency and room condition.