Baymont by Wyndham Henrietta/Rochester

The Baymont by Wyndham Henrietta/Rochester, located at 905 Lehigh Station Rd, Henrietta, NY 14467, USA, falls under the "Hotels Near Of Me" category as an economy lodging option. Part of the Wyndham Hotels & Resorts portfolio, this establishment presents a remarkably polarized guest experience, as reflected in recent customer reviews. While some guests laud it as "ABSOLUTELY BEAUTIFUL" with "BEST CUSTOMER SERVICE," others vehemently describe it as "disgusting" and a "dump." This stark contrast makes an objective introduction challenging, yet necessary, for local users considering this hotel.

The hotel's location on Lehigh Station Road in Henrietta offers strategic convenience for travelers visiting the Rochester metropolitan area. It provides easy access to major transportation arteries, including Interstates 90 (New York State Thruway) and 390. This makes it a practical choice for guests heading to prominent destinations such as the Rochester Institute of Technology (RIT), the University of Rochester, Monroe Community College, and Strong Memorial Hospital, all typically within a 10 to 15-minute drive. The Marketplace Mall, a significant retail and dining hub, is also just minutes away, providing accessible options for shopping and meals.

The immediate surroundings of the hotel suggest a commercial suburban environment, typical of properties situated near highway exits. While the external appearance is not explicitly detailed in the provided reviews, the emphasis on "renovations" in positive feedback implies efforts have been made to modernize the interior. However, negative reviews describing "piles and PILES of dirty towels and sheets in the second-floor hallway" and hallways smelling "like weed" paint a grim picture of the on-site environment beyond the rooms themselves. This suggests that while the location is convenient, the general upkeep and atmosphere of the common areas might be highly inconsistent or poorly managed at times, creating a less-than-ideal impression for guests.

As a Baymont by Wyndham property, the hotel generally advertises a range of standard amenities for an economy-tier establishment. These typically include:

• Room Features: The hotel has 98 rooms across two floors. Rooms are often advertised as featuring premium bedding, pillow-top beds, flat-screen HDTVs (sometimes 43-inch) with premium cable channels (including HBO), desks, ironing amenities, and bath products (e.g., Dove brand soap). Some rooms may include mini-refrigerators and microwaves. The positive reviews specifically mention "ABSOLUTELY BEAUTIFUL" renovations and "stunning renovations" within the rooms, suggesting that at least some units have indeed been updated.
• Complimentary Breakfast: A free continental breakfast is typically advertised, served daily from 6:00 AM to 9:00 AM.
• Connectivity: Free WiFi is provided throughout the hotel, allowing guests to stay connected.
• Guest Services: A 24-hour front desk is standard, along with features like express check-in/check-out, a business center, vending machines, and multilingual staff.
• Parking: Free self-parking is available on-site, including space for RV/bus/lorry parking.
• Pet Policy: While not explicitly mentioned in the given reviews, Baymont hotels are generally pet-friendly, though specific fees and restrictions would apply.

However, the guest reviews paint a highly contradictory picture of these services and features:

• Cleanliness and Room Condition: This is the most significant point of contention. While some guests praise "BEAUTIFUL AND CLEAN" rooms with "stunning renovations," others report "disgusting" conditions, including "hair on the toilet seat and shower walls," "sticky floors," "moldy food left in the mini fridge," and "stained" linens and towels that appeared dirty upon arrival. The presence of "piles and PILES of dirty towels and sheets in the second floor hallway" suggests severe issues with housekeeping and linen management.
• Breakfast: Despite being advertised, some reviews explicitly state "no breakfast" or that it was "nonexistent" due to ongoing renovations, creating a misleading expectation for guests.
• Amenities Functionality: While heaters are present, one guest noted it took "an hour of heating up" to work, implying issues with efficiency. Basic in-room items like hair dryers and coffee makers may also be inconsistent based on general economy hotel trends, though not specifically mentioned in these reviews.
• Customer Service: The reviews are sharply divided. One guest experienced "ABSOLUTELY THE BEST CUSTOMER SERVICE" with "EXTREMELY PROFESSIONAL" staff like Anna and Angel who were "patient, understanding, and helpful." Conversely, another guest reported that the supervisor/owner would "not return calls" regarding a disputed charge, indicating significant issues with dispute resolution and accountability.
• Policies and Fees: A contentious point was the "refundable damage deposit" of $50, which one guest claims was charged "PER NIGHT" for a total of $100 for two nights, with an additional $100 charged for "damaged linen" that the guest maintains was stained prior to their arrival. This suggests potential issues with transparent fee communication and fair handling of deposits.

The Baymont by Wyndham brand typically promotes itself on value, comfort, and a friendly atmosphere. For this specific Henrietta location, the hotel would likely highlight its recent renovations, "beautiful" rooms, and potentially exceptional customer service (as attested by positive reviews) as key selling points, along with its convenient location near Rochester's major attractions and businesses. It would target:

• Budget-Conscious Travelers: Those looking for a more affordable option compared to full-service hotels.
• Visitors to nearby institutions: Guests needing a base near RIT, University of Rochester, or local medical facilities.
• Travelers with flexible expectations: Given the highly variable reviews, guests who are prepared for a range of experiences, from excellent to poor.
• Those seeking potentially renovated rooms: Guests who are hopeful of securing one of the updated units described in positive feedback.

For local users searching "Hotels Near Of Me," the Baymont by Wyndham Henrietta/Rochester presents a significant dilemma. On one hand, the highly positive reviews indicate that some guests have had exceptional experiences, particularly with the renovated rooms and specific staff members. On the other hand, the severely negative reviews point to fundamental issues with cleanliness, maintenance, and potentially deceptive billing practices, which are major red flags for any traveler. This suggests a highly inconsistent operational quality within the hotel.

Prospective guests should be aware that their experience might vary drastically. It is highly advisable to call the hotel directly at (585) 358-0062 or +1 585-358-0062 to inquire about the current state of renovations, specific room availability, breakfast services, and clarity on deposit policies. Furthermore, reading the most recent reviews on various booking platforms and considering their dates can provide a more up-to-date picture of the hotel's current condition. While some may find it a "BEST hotel... for the price" after a positive encounter, others could face a "disgusting" and frustrating stay, making it a high-risk, potentially high-reward choice for an economy hotel.