Red Roof Inn Rochester - Henrietta

The Red Roof Inn Rochester - Henrietta, located at 4820 W Henrietta Rd, Henrietta, NY 14467, USA, presents itself as an economy lodging option within the "Hotels Near Of Me" category. It belongs to the Red Roof Inn chain, known for offering value-oriented accommodations. While the hotel aims to provide essential services for travelers, recent guest experiences indicate a significant divergence from typical expectations, suggesting that potential local users should carefully weigh the pros and cons before booking.

Strategically situated in Henrietta, a suburb of Rochester, the Red Roof Inn offers convenient access to several key destinations. It is located on West Henrietta Road, a main arterial route, providing straightforward connections to major interstates such as I-90 (New York State Thruway) and I-390. This makes it a practical choice for visitors heading to the Rochester Institute of Technology (RIT), the University of Rochester, and Strong Memorial Hospital, all typically within a 5-mile radius or a short drive. The Marketplace Mall and South Town Plaza, offering various shopping, dining, and entertainment options, are also in close proximity, generally within a few miles.

Despite its convenient geographic placement, the physical environment of the hotel, as reported by some guests, may not be as appealing. Descriptions such as "dump" and observations about the general condition suggest the property might appear externally worn or dated. Being positioned on a busy road, guests should anticipate some level of ambient noise from traffic. However, for those whose priority is a convenient base for accessing specific Rochester-area points of interest, the location remains a functional advantage.

The Red Roof Inn Rochester - Henrietta generally advertises a range of basic amenities designed for budget travelers. These typically include:

• Room Types: The hotel offers 108 guest rooms across two floors, with options such as Superior King and Superior 2 Full Beds, often designated as "Smoke Free." Some rooms are advertised as having been recently renovated (e.g., in 2013 or 2014) with new beds, modern design flooring, and flat-screen TVs. Select rooms may include microwaves and refrigerators.
• Connectivity: Complimentary "Verified Wi-Fi™" is available in rooms and public areas, ensuring guests can stay connected. Free expanded cable package featuring HBO is also advertised.
• Pet-Friendly Policy: A significant feature is its pet-friendly nature. The hotel allows up to four well-behaved domestic pets (cats or dogs) per room. The first pet stays free, with subsequent pets incurring an additional fee (e.g., $15 per night, not to exceed $105 per pet per stay, and pets not to exceed 80 pounds). Service and emotional support animals are always welcome without fees. Pets must be declared at check-in and cannot be left unattended in the room.
• Parking: Free self-parking is provided on-site, including space for RV/bus/lorry parking, which is beneficial for guests traveling with larger vehicles. Electric vehicle charging is also listed as an amenity.
• Lobby Amenities: Guests can find free coffee in the lobby. Laundry facilities (coin laundry) are available on-site, providing convenience for longer stays.
• Front Desk: A 24-hour front desk is typically advertised, offering services like express check-in and check-out, and a safe deposit box.
• Accessibility: The hotel claims to offer accessibility features, including wheelchair-accessible parking and paths to the entrance. However, it's a two-floor property with no elevator, meaning upper floors are accessible by stairs only.

However, customer reviews reveal consistent and significant issues regarding the actual delivery of these services and the condition of the hotel. Key concerns frequently highlighted include:

• Cleanliness and Room Condition: This is a recurring complaint. Guests have reported rooms smelling of smoke (despite being designated "non-smoking"), weed, and alcohol. There are mentions of mascara marks on "clean" pillowcases, smudges in showers, and a general impression of a "dump" or an uncomfortable environment. Property conditions and facilities often receive low ratings for cleanliness.
• Customer Service and Communication: Instances of poor communication and unhelpful staff have been reported. One review details a reservation cancellation due to an inability to reach the front desk by phone, leading to significant inconvenience and unexpected costs for the guest.
• Amenities: While some amenities are advertised, their functionality or presence may be inconsistent. For example, specific mentions of missing hair dryers or inadequate toiletries are common in reviews of budget hotels when not consistently maintained.
• Safety/Comfort Perception: The overall rundown appearance and lingering smells can contribute to a sense of discomfort or unease for guests, impacting their perception of safety and cleanliness. A $50 refundable deposit is required at check-in, and cash is generally not accepted for bookings where payment is made on-site, which is an important policy for guests to be aware of.

Red Roof Inn, as a brand, typically promotes itself with the tagline "Sleep Easy. Spend Less.®" It targets budget-conscious travelers who are looking for a straightforward, affordable stay. For this specific location in Henrietta, promotional messages would likely emphasize its convenience to major Rochester attractions like RIT, University of Rochester, Marketplace Mall, and various entertainment venues such as Blue Cross Arena and Finger Lakes Gaming & Racetrack. It also highlights its 100% smoke-free policy and pet-friendly status as key differentiators.

The ideal guests for the Red Roof Inn Rochester - Henrietta would be:

• Highly Budget-Conscious Travelers: Those for whom the lowest possible price is the primary deciding factor, and who are willing to overlook potential shortcomings in cleanliness and amenities.
• Travelers with Pets: The generous pet policy (first pet free, multiple pets allowed) makes it a very appealing option for individuals or families traveling with their animal companions, especially when other hotels might charge significant fees or have stricter restrictions.
• Visitors to nearby institutions: Guests needing a very proximate and affordable place to stay while visiting RIT, the University of Rochester, or local medical facilities.
• Road trippers: Utilizing the convenient access to major highways.

For local users searching "Hotels Near Of Me," the Red Roof Inn Rochester - Henrietta appears as an option for essential, no-frills lodging. However, it is crucial for potential guests to be aware of the consistent negative feedback regarding the property's condition and service. It is highly recommended to call the hotel directly at (585) 643-1992 or +1 585-643-1992 to confirm current conditions, specific amenities, and any updated policies, especially concerning the reservation process and cleanliness standards. Reading recent reviews on multiple platforms extensively is also advised to ensure expectations are properly managed before booking.