The Park West Hotel

The conditions are not deplorable or dirty but the furniture appears older and rooms are very small. The staff is nice and helpful. The location was right next to Central Park and good restaurants but room was very small, just big enough for the bed and a dresser. I gave the low rating primarily because the remote control for the TV wouldn't work, the toilet would not flush as it was clogged, and then the power short circuited in my room. I called the front desk as soon as I realized the AC unit had powered off and it was resolved within five minutes. If you are looking for a hotel with basic amenities (mini fridge, hair dryer, coffee maker), this is probably not the place you want to stay. I only stayed one night for work and picked the hotel based on location so for my purposes, it was fine. There are other hotels for $200 a night that would most likely be better.

The hotel is not as bad as it was described in the old reviews. They probably made some changes there. There were no bed bugs, I checked and the mattress seemed new. The furniture is very old indeed, but the room was clean-ish. I mean it was very clean after the people that were there before us(we didn’t sow any hairs, or stuff like that), but it really needs some deep cleaning. The hotel is pretty cheap for NYC and for the fantastic area! The staff was very, very nice.

I was pleasantly surprised with this hotel. Recently stayed 4 nights, with my daughter who booked trip. After reading reviews, I was concerned about the cleanliness and other things but we were in a very clean room. The bathroom looked brand new. Plenty of hot water, a/c and heater both worked great and the staff were so friendly. Also, the location is perfect. We could see central park from our room window. Definitely recommend those hotel for a NYC visit.

I love the location of this hotel. It was in the middle of everything made the commute shorter. The service was great as well, had a few hiccups nothing to complain about but the staff was on it right away. The only reason I am giving 3 stars is because the hotel is out dated. It needs some upgrades and the rooms were smaller than pictured. The only ice machine a d snack machine are in the basement and the stairs to get to the basement are very steep and not safe for anyone with knee or hip issues. Overall the service was great! Just upgrades needed.

I love the location of this hotel right outside of Central Park! The rooms are definitely small and not fancy though at all. The building itself is only okay, and the elevator is tiny. The bathrooms are tight, but it's enough for staying! And the man at the front that greeted us was so kind and immediately helped get our bags inside from the Lyft and my wheelchair too. He was really conscientious, and that was really appreciated!