Tru by Hilton Knoxville West Turkey Creek

Tru by Hilton Knoxville West Turkey Creek stands as a modern and streamlined lodging option conveniently located at 380 Lovell Rd, Knoxville, TN 37934, USA. Within the "Hotels Near Of Me" category, this hotel aims to provide a fresh, vibrant, and value-driven experience for travelers to the Knoxville area. Designed with a contemporary aesthetic and a focus on essential amenities, Tru by Hilton caters to both leisure and business guests.

The Tru by Hilton Knoxville West Turkey Creek is strategically positioned just off I-40/75, placing it in close proximity to the expansive Turkey Creek shopping and dining complex. This location is a significant advantage for guests looking for easy access to a variety of retail stores, restaurants, and entertainment venues. Turkey Creek itself is one of the largest retail centers in Tennessee, offering a wide array of options from major retailers to local boutiques. For those traveling by air, McGhee Tyson Airport is approximately 15-20 minutes away, making the hotel a practical choice for arrivals and departures.

While its immediate proximity to the interstate offers excellent accessibility, it's important for potential guests to be aware that this can lead to road noise. Some past guests have noted that the hotel is "yards from a busy freeway," and that "the windows and general construction aren't enough to keep this down to acceptable levels." Therefore, if you are particularly sensitive to noise, it may be advisable to request a room further from the road or consider bringing earplugs, especially for rooms with lower numbers on each floor that are closer to the highway. Despite the potential for road noise, the location is generally praised for its convenience to amenities and ease of access to major thoroughfares for exploring Knoxville and its surroundings. Nearby attractions include Concord Park, which is about 5 miles away and offers lake waters, a golf course, and walking trails, providing opportunities for outdoor recreation.

Tru by Hilton Knoxville West Turkey Creek is built on a philosophy of providing efficient and friendly service. The hotel offers a 24-hour front desk, ensuring that assistance is available at any time of day or night. Contactless check-in and check-out options are often available, providing a streamlined process for guests. The staff are frequently described as helpful and friendly in reviews, with many appreciating their efficiency.

One of the core services highlighted by Tru by Hilton is the complimentary hot breakfast. While some guests have mentioned that the "breakfast choice wasn't as good as other locations" compared to other Tru hotels, it generally includes a variety of options, providing a convenient and cost-saving start to the day. Common breakfast items typically include hot options like eggs and sausage, as well as continental choices like cereals, pastries, and fruit.

However, it is crucial to address some significant concerns raised in recent customer reviews. There have been severe complaints regarding cleanliness and guest service, including reports of "bedbugs" in rooms and an alarming lack of concern or assistance from staff in resolving these issues. One review explicitly states: "THE HORROR, THE GASP, THE AUDACITY, THE HORROR, THE BEDBUGS!! NO HELP! NO REFUND! NOTHING! SQUISH YOUR RESERVATION LIKE A BUG BECAUSE THEY WON’T SQUISH THEIR BUGS FOR YOU!!!" Another detailed account from a Hilton Honors member of over 20 years describes a "worst experience with the worst staff experience," citing issues with room assignments differing from app check-in choices and then finding bedbugs in multiple rooms without adequate staff response or offer of alternative accommodations. These are serious allegations that prospective guests should be aware of, and it is recommended to consult the most recent reviews and potentially contact the hotel directly to inquire about their current pest control and customer service protocols if these concerns are paramount.

The hotel states it follows the cleaning and disinfection practices of CleanStay (Hilton), and implements safety features such as fire extinguishers, smoke detectors, first aid kits, and window guards. Guests are also provided with free hand sanitizer, and social distancing measures are in place. Acrylic shields are typically present between guests and staff in main contact areas.

Tru by Hilton properties are known for their modern, vibrant, and efficient design, offering a range of amenities aimed at the contemporary traveler:

• Modern Guest Rooms: The hotel features 80 rooms, designed to be streamlined and comfortable. Rooms typically include comfortable beds (King or 2 Queen beds), flat-screen TVs with cable channels and streaming entertainment capabilities, free in-room WiFi, a desk, and a private bathroom with a bathtub or shower. The rooms are often described as clean and modern, with some guests appreciating the lack of carpet for cleanliness.
• Fitness Center: A well-equipped fitness center is available for guests to maintain their workout routines while traveling. While some Tru hotels may offer additional recreational facilities like a pool table or outdoor areas, reviews for this specific location suggest these might be limited or absent, so it's good to manage expectations in that regard.
• Lobby and Social Spaces: The lobby area is designed as a vibrant hub, often featuring comfortable seating, a "Play Zone" with games (though a pool table was missed by one reviewer compared to other Tru locations), and a "Eat. & Sip." area offering 24/7 snacks and beverages for purchase.
• Business Center: For business travelers, a business center is typically available, offering facilities for printing and other work-related needs.
• Pet-Friendly Policy: Tru by Hilton Knoxville West Turkey Creek is a pet-friendly hotel, allowing guests to travel with their furry companions. A non-refundable pet fee of approximately $50 per accommodation, per stay, is typically applied, with a maximum of 2 pets allowed and restrictions on size (e.g., up to 30 lbs per pet). Service animals are exempt from fees.
• Parking: Free self-parking is available on-site, with wheelchair-accessible parking and van parking options.

Like most Hilton properties, Tru by Hilton Knoxville West Turkey Creek participates in the Hilton Honors loyalty program, allowing members to earn and redeem points for stays, and potentially access benefits like Digital Key and connecting rooms. While specific ongoing promotions may vary, guests can often find:

• Seasonal and Package Deals: Hilton frequently offers seasonal promotions, such as discounts for booking in advance, extended stay rates, or packages that might include additional amenities or local attraction tickets.
• Member Discounts: Hilton Honors members typically receive exclusive discounted rates when booking directly through Hilton channels.
• Corporate Rates: Business travelers may qualify for corporate rates, depending on their company's affiliation with Hilton.

It is always recommended to check the official Hilton website or contact the hotel directly via phone at (865) 392-1935 or mobile at +1 865-392-1935 for the most up-to-date information on availability, rates, and any current promotions that may be applicable to your stay. Given the recent critical reviews, guests are particularly encouraged to verify any concerns regarding cleanliness and service before booking.