Best Western Buffalo Inn & Suites

For those searching for "Hotels Near Of Me" in the Buffalo, NY area, Best Western Buffalo Inn & Suites offers a convenient and generally value-oriented option. Located at 50 Freeman Rd, Buffalo, NY 14221, USA, the hotel provides access to various local points of interest and is easily reachable via phone at (716) 217-1101 or mobile at +1 716-217-1101.

Best Western Buffalo Inn & Suites aims to provide a comfortable and functional environment for its guests. The hotel's design and amenities are typically in line with the Best Western brand standard for a mid-range property, focusing on essential comforts. Many guests report that the hotel feels "newly renovated," contributing to a fresh and clean appearance in common areas. The lobby and shared spaces are generally well-maintained. The ambiance is often described as quiet, contributing to a peaceful stay for many visitors. However, it's important to acknowledge that some customer feedback indicates significant concerns regarding cleanliness and comfort in individual rooms. Reports of dirty sheets found under mattresses and general sanitation issues suggest inconsistencies in room upkeep. Despite these specific complaints, the overall aesthetic is one of a standard, no-frills inn.

Best Western Buffalo Inn & Suites provides several services and amenities designed to enhance guest convenience. A notable feature is the complimentary full breakfast, which often includes a selection of hot items like eggs, waffles, bacon, and sausage, alongside fresh fruit, cereals, and beverages. Guests frequently praise the breakfast, describing it as "basic" but "done with care," with particular appreciation for the cooks' efforts. This breakfast is generally served daily from 6:30 AM to 9:30 AM.

The hotel offers free Wi-Fi access throughout the property, both in common areas and guest rooms, allowing guests to stay connected. Free self-parking is available on-site, including space for RVs, buses, and trucks, which is a valuable amenity for those traveling with larger vehicles. For recreation and fitness, the hotel provides a 24-hour complimentary exercise facility equipped with weightlifting equipment, stair steppers, and treadmills. While some Best Western properties offer a pool, current information specifically for this location does not consistently confirm one, so it would be advisable to confirm directly with the hotel if this is a desired amenity.

Each guest room typically includes essential amenities such as a flat-screen TV with cable channels, air conditioning, a desk/work area, and a mini-refrigerator. While one review mentioned rooms lacking a microwave or iron, other information suggests that microwaves are available in a common area (lobby), and irons/ironing boards are often available upon request. Hairdryers are provided in the private bathrooms. The hotel also offers 24-hour front desk service, express check-out, and laundry facilities.

A significant highlight consistently mentioned by guests is the excellent customer service provided by the front desk staff and the breakfast cook. Many reviews commend the staff for being "friendly, accommodating," and genuinely concerned with guest issues, often making up for other shortcomings of the stay. This dedication to customer interaction is a strong positive feature of this particular Best Western property.

The hotel's location at 50 Freeman Road places it in proximity to Buffalo Niagara International Airport, making it a practical choice for airport travelers. It is also conveniently located for accessing major attractions in the Buffalo area. The Walden Galleria Mall, a large shopping and dining destination, is within a short drive. The University at Buffalo (North Campus) is also easily accessible. Other nearby points of interest include various dining options, golf courses, and cultural sites within Buffalo. Its placement offers a balance of accessibility to urban conveniences without being in the direct hustle and bustle.

However, it is crucial to address a severe concern raised in one of the customer reviews, specifically an allegation of racial profiling by the General Manager. This serious claim describes a situation where two young Black men were allegedly targeted and accused of smoking in their room without similar checks being conducted on other guests, leading to an extremely negative and distressing experience. This feedback directly impacts the perception of the hotel's environment and service standards, highlighting a potential issue of discrimination. While the hotel did not provide a direct response to this specific allegation, such a claim is a significant consideration for potential guests regarding the hotel's inclusive and respectful environment. Additionally, the inconsistency in room amenities (e.g., microwave, iron) and occasional cleanliness issues in rooms, despite positive feedback on common areas and bed cleanliness, are points for guests to consider. The hotel has a strict no-pet policy, which is important for travelers with animals to note (service animals are exempt).

As a Best Western hotel, Best Western Buffalo Inn & Suites typically participates in various brand-wide promotions and the Best Western Rewards loyalty program. Guests can often find opportunities for savings through:

• Best Western Rewards Member Rates: Members often receive exclusive discounts when booking directly through Best Western channels.
• Seasonal Promotions: Best Western frequently runs seasonal sales (e.g., "Summer Travel Deals," "Holiday Savings") offering percentage discounts or bonus points.
• AAA/CAA Member Discounts: AAA and CAA members usually qualify for special rates.
• Senior/AARP Discounts: Older adults and AARP members may receive specific rate reductions.
• Government/Military Rates: Special rates are often available for government and military personnel.
• Extended Stay Offers: While not an extended-stay specific brand, Best Western sometimes offers discounts for longer stays.

It is always recommended for prospective guests to visit the official Best Western website or contact the hotel directly to inquire about current promotions, confirm specific amenity availability (like microwaves or irons in rooms if crucial), and clarify any policies, particularly regarding the shuttle service or any concerns related to past guest experiences. The hotel's value proposition generally lies in its complimentary breakfast, free parking, and the often-praised customer service from front-line staff, making it a functional choice for many travelers in the Buffalo area.