Best Western Galleria Inn & Suites ico

Best Western Galleria Inn & Suites

Hotels Near Of MeNew YorkErie CountyCheektowagaDingens Street

601 Dingens St, Cheektowaga, NY 14206, USA

3.0

Disappointing Stay – Poor Service and Unresponsive Staff We checked into the hotel early in the morning around 6 AM and stayed for two nights. Unfortunately, the service was quite disappointing. On the first day, we requested housekeeping, and the front desk told us that rooms aren’t cleaned on the first day. They also mentioned that housekeeping had already left, which was confusing. The next day, we requested room cleaning again, but no one came to clean our room. We also asked multiple times for extra pillows. Each time, the front desk said, “Just a moment,” or “We’re working on it,” but we never received them. It felt like we were being ignored. Overall, the lack of basic service and the dismissive attitude from the staff made the stay frustrating. I would not recommend this hotel based on our experience.

naimul islam
  • Overview
  • (716) 896-2900
  • www.bestwestern.com

Best Western Galleria Inn & Suites Introduce

For local users in the Cheektowaga, NY area, or those seeking accommodations through platforms like "Hotels Near Of Me," the Best Western Galleria Inn & Suites presents itself as a conveniently located option. Situated at 601 Dingens St, Cheektowaga, NY 14206, USA, and reachable by phone at (716) 896-2900 or +1 716-896-2900, this hotel is part of the globally recognized Best Western brand, known for its commitment to providing comfortable stays with various amenities.

Environment and Location

The Best Western Galleria Inn & Suites benefits from its strategic location in Cheektowaga, a suburb of Buffalo. Its address on Dingens Street offers excellent connectivity to major thoroughfares, including the interstate, making it easily accessible for travelers arriving by car. A key advantage of its environment is its proximity to the Buffalo Niagara International Airport (BUF), typically a short drive away, which is beneficial for both business and leisure travelers. The hotel is also well-situated for those looking to explore local attractions.

One of the most notable features of its location is its closeness to the Walden Galleria Mall, a significant draw for shoppers and diners. This major retail complex provides a wide array of stores, restaurants, and entertainment options within easy reach. Beyond shopping, guests can conveniently access various Buffalo and Western New York attractions. These include KeyBank Center (home to the Buffalo Sabres NHL team), Highmark Stadium (for Buffalo Bills NFL games), and the Buffalo Zoo. Cultural sites like Frank Lloyd Wright's Darwin D. Martin House Complex, the Buffalo Naval Park, and the Buffalo and Erie County Botanical Garden are also within a reasonable driving distance. While the immediate surroundings are more commercial and urban, the hotel's location acts as a practical base for exploring the broader region, including destinations as far as Niagara Falls, which is approximately a 30-minute drive away.

Services and Features

The Best Western Galleria Inn & Suites aims to offer a comfortable and amenity-rich experience for its guests. The hotel features 108 rooms spread across multiple levels, designed to cater to various needs. Key services and features typically available include:

  • Complimentary Full Breakfast: A significant value-add, the hotel generally provides a complimentary full breakfast, often featuring a selection of hot items like eggs, breakfast meats, and pancakes/waffles, along with cereals, fruit, pastries, and beverages.
  • Free Wi-Fi: High-speed wireless internet access is available throughout the property, including all guest rooms and public areas, supporting both business and leisure connectivity needs.
  • Guest Rooms: Rooms are smoke-free and typically come equipped with amenities such as a flat-screen TV with cable channels, air conditioning, a desk, and a coffee/tea maker. Many rooms also include a refrigerator and microwave. Private bathrooms usually feature a shower/tub combination and a hairdryer. Suites are also available, often featuring separate living areas and sofa beds, suitable for families or extended stays.
  • Seasonal Outdoor Pool: The hotel features a seasonal outdoor swimming pool, providing a refreshing option for relaxation and recreation during warmer months.
  • 24-Hour Fitness Center: For guests who wish to maintain their exercise routine, a well-equipped 24-hour fitness center is available, typically including cardio machines and weightlifting equipment.
  • 24-Hour Front Desk: The front desk is staffed around the clock, ensuring that guests can check in, check out, and receive assistance or information at any time.
  • Free Parking: Ample complimentary self-parking is available on-site, including space for trucks and RVs, which is beneficial for road travelers.
  • Business Center and Meeting Facilities: For business travelers, the hotel offers a business center with a computer station, printer, and fax services. There are also meeting facilities available for small gatherings or events.
  • Other Amenities: Additional conveniences include an elevator, self-serve laundry facilities (coin-operated), vending machines, and complimentary newspapers in the lobby. The hotel generally adheres to ADA guidelines with accessible features such as wheelchair-accessible parking and public areas. While some sources indicate a pet-friendly policy, more recent information suggests pets are generally not allowed, with the exception of service animals. It's always advisable to confirm the current pet policy directly with the hotel.

Customer Reviews and Objectivity

An objective introduction for users searching "Hotels Near Of Me" must include insights from actual guest experiences. The reviews for Best Western Galleria Inn & Suites present a mixed picture, with both positive and negative feedback contributing to a comprehensive understanding.

On the positive side, many guests appreciate the hotel's value, often noting it as a "Great price!!!!" and a good option for budget-conscious travelers. The complimentary breakfast generally receives good remarks, with guests finding it "pretty good" and "fulfilling," although some might prefer waffles over the thin pancakes mentioned. The convenient location, especially for accessing the interstate and nearby attractions like the Walden Galleria Mall and sports venues, is consistently highlighted as a strong point. Guests have also mentioned quiet rooms, spacious parking, and generally clean environments in their stays. Some reviews commend the staff for being friendly and helpful, indicating instances of good customer service.

However, the provided reviews also point to significant areas of concern, primarily regarding service and room maintenance. A notable complaint details "Poor Service and Unresponsive Staff," with guests reporting issues like rooms not being cleaned despite multiple requests, and unfulfilled promises for extra amenities like pillows. The perception of being "ignored" and the "dismissive attitude" from staff are critical points of dissatisfaction, leading to a "frustrating" stay for some. While one review mentions recent renovations and improvements, other feedback, not explicitly provided but found in broader internet searches, occasionally notes rooms being "dated," "shabby," or having issues with lighting or broken bathroom door locks. The consistency of housekeeping and attentiveness to guest requests appear to be areas where the hotel faces challenges in delivering a uniformly positive experience.

Promotional Information and Value Proposition

The Best Western Galleria Inn & Suites positions itself as a practical and value-driven choice for travelers in the Buffalo/Cheektowaga area. Its promotional information would typically emphasize:

  • Affordable Comfort: The hotel aims to provide a comfortable stay at a competitive price point, making it attractive for various travel budgets.
  • Convenient Location: Its prime spot near Buffalo Niagara International Airport, major highways, and attractions like Walden Galleria Mall is a key selling point for accessibility and exploring the region.
  • Complimentary Perks: The free full breakfast, free Wi-Fi, and free parking are strong incentives that add significant value to the stay.
  • Essential Amenities: The presence of a seasonal outdoor pool, fitness center, and business services cater to common traveler needs, enhancing the overall experience.
For users searching "Hotels Near Of Me," the Best Western Galleria Inn & Suites offers a foundational set of amenities and a strategic location that can be highly beneficial. While the hotel generally provides good value, potential guests should consider the mixed reviews regarding service consistency and be prepared for a potentially varied experience in terms of staff responsiveness to specific requests, as highlighted by some previous guests. However, for those prioritizing location and core amenities at a good price, it remains a viable option in the Cheektowaga area.

Best Western Galleria Inn & Suites Photos

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Best Western Galleria Inn & Suites Location

Best Western Galleria Inn & Suites

601 Dingens St, Cheektowaga, NY 14206, USA

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Reviews

Disappointing Stay – Poor Service and Unresponsive Staff We checked into the hotel early in the morning around 6 AM and stayed for two nights. Unfortunately, the service was quite disappointing. On the first day, we requested housekeeping, and the front desk told us that rooms aren’t cleaned on the first day. They also mentioned that housekeeping had already left, which was confusing. The next day, we requested room cleaning again, but no one came to clean our room. We also asked multiple times for extra pillows. Each time, the front desk said, “Just a moment,” or “We’re working on it,” but we never received them. It felt like we were being ignored. Overall, the lack of basic service and the dismissive attitude from the staff made the stay frustrating. I would not recommend this hotel based on our experience.

May 12, 2025 · naimul islam

Check in went smooth. Breakfast was pretty good, we would have preferred waffles instead of pancakes (as they were really thin ones). We were in Buffalo for a NHL game, room suited our needs, only used it to pre-drink and sleep in. Parking was spacious. Easy to get to, off the interstate. Great price!!!! Only negative thing is that pillows could have been bigger.

Apr 16, 2025 · Michelle Murchison

After reading a bunch of the other reviews, I must disagree with quite a few. The room I stayed in is very spacious. The bed is very comfortable and the other end of the room has a sofa, coffee table and table work area. The shower was great. High water pressure, very functional shower head and hot water. Relaxing. The bathroom is huge. The breakfast is also great and the scrambled eggs and bacon are delicious! They could invest in a waffle maker to go with their pancake maker. I will be staying here again.

Mar 16, 2025 · Walt W

Very disappointing stay. Housekeeping was completely unavailable throughout my visit, and even after requesting a pillow, none was provided. The bathroom was dirty and the door didn’t lock, which made the experience even more uncomfortable. Overall, the service was unresponsive and below basic expectations. I would not recommend this hotel and won’t be returning.

May 12, 2025 · ridde trroublesome

Location was convenient for our arena travels as part of hockey tournament, but this place was gross. Carpets in hallways were filthy. Rooms were small, dirty. Bedding was dirty. Heat didn't work. Went a whole night without power and heat. Several, families had to be moved to different rooms. Back entry doors didn't lock, so anyone could access hotel hallways. Police were on site several times for issues with other guests. Would NOT recommend staying here!

Jan 08, 2025 · Lisa.Helmuth UpperThames

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