Best Western Knoxville Airport/Alcoa ico

Best Western Knoxville Airport/Alcoa

Hotels Near Of MeTennesseeBlount CountyAlcoaCusick Road

162 Cusick Rd, Alcoa, TN 37701, USA

4.0

My over all experience was great until the last day. My 1 year old found a nicotine pouch in the room where house keeping did not see. It was easily missed but the issue was the manager. At first she was understanding and acted like she was there to assist in anyway but then she was very unprofessional. I spoke with her in regards to this matter and I was accused of lying, wanting money and told not to contact them again. She was very rude and unprofessional. I am worried my son may have potentially contracted HPV, hepatitis, or any other STD virus due to not knowing if the pouch was used prior. I already contacted corporate to address the issue but I don't see anything resolution.

bodies KILL
  • Overview
  • (865) 273-2800
  • www.bestwestern.com

Best Western Knoxville Airport/Alcoa Introduce

For those searching on the "Hotels Near Of Me" platform for reliable accommodation near the Knoxville McGhee Tyson Airport, the Best Western Knoxville Airport/Alcoa at 162 Cusick Rd, Alcoa, TN 37701, USA, presents itself as a noteworthy option. Accessible via phone at (865) 273-2800, this hotel aims to offer a comfortable and convenient stay for both business and leisure travelers, particularly those valuing proximity to the airport and a range of amenities.

Environment and Location:

The Best Western Knoxville Airport/Alcoa boasts a highly advantageous location, just 0.7 miles (1.1 km) from the McGhee Tyson Airport (TYS). This makes it an excellent choice for travelers with early morning flights, late arrivals, or those simply needing quick access to the airport. The hotel is situated in Alcoa, Tennessee, offering a balance between airport convenience and access to wider regional attractions. While the immediate surroundings are typically a mix of commercial establishments catering to travelers, the hotel provides easy access to major roadways like I-140 and US-129, connecting guests to downtown Knoxville, Maryville, and the broader East Tennessee area. Nearby dining options are plentiful, with several chain restaurants and local eateries within a short drive or even walking distance. For those interested in local points of interest, Maryville College, the University of Tennessee, Thompson–Boling Arena, and Neyland Stadium are all within a reasonable driving distance. The scenic Great Smoky Mountains National Park, offering numerous outdoor activities, is also accessible for day trips, approximately 45 miles southeast. While close to the airport and a highway, many reviews indicate the hotel itself maintains a quiet atmosphere, allowing for a restful night's sleep despite the proximity to transportation hubs. Some reviews, however, note that the wooded area next to the hotel has litter and can sometimes resemble a homeless encampment, which could be a concern for some guests, particularly if parking in the back of the building.

Services and Amenities:

The Best Western Knoxville Airport/Alcoa offers a comprehensive suite of services and amenities designed to enhance guest comfort and convenience. A significant draw is the complimentary, full hot breakfast buffet served daily, providing a range of options from cereals and fresh juices to cooked items like omelets and pancakes. This feature is often highlighted positively in guest reviews. The hotel provides a free 24-hour roundtrip airport shuttle service, a highly valued amenity for air travelers. For those driving, free self-parking is available, with extended parking options for a surcharge (typically $10 per day for guests with paid hotel stays). An electric car charging station is also on-site. Guests can stay connected with complimentary high-speed Wi-Fi access available throughout the hotel and in all guest rooms. For recreation and wellness, the hotel features an indoor heated swimming pool and a fitness center. These facilities are often well-received by guests. A 24-hour business center, meeting facilities, and guest laundry services are also available. Each of the 62 newly renovated rooms typically includes comforts such as air conditioning, flat-screen HDTV with cable, a microwave, refrigerator, coffee/tea maker, work desk with ergonomic chair, iron, and ironing board. Private bathrooms come with complimentary toiletries. The hotel also offers specific accessibility features for guests with mobility or hearing impairments, including roll-in showers and accessible rooms. The property has a 24-hour front desk for assistance with check-in, check-out, and other inquiries. Cribs/infant beds are available upon request for families. The hotel welcomes service animals, and while specific pet policies for non-service animals should be confirmed directly, some information suggests it is pet-friendly with potential fees. The overall cleanliness of the rooms and common areas is frequently praised by guests, with many noting a recently renovated and fresh feel.

Features:

Several key features make the Best Western Knoxville Airport/Alcoa stand out. Its "newly renovated" status means guests can expect modern and clean rooms and public spaces. The indoor heated pool and fitness center provide year-round opportunities for relaxation and exercise, regardless of weather. The complimentary airport shuttle, operating 24 hours a day, is a major convenience for air travelers, eliminating the need for taxis or ride-shares to and from TYS. The free, hot breakfast is a significant value-add, offering a substantial meal to start the day. The hotel's commitment to providing free Wi-Fi and ample parking caters to the essential needs of modern travelers. The availability of in-room microwaves and refrigerators adds practical utility for guests, allowing for food storage and heating. The Best Western brand itself often implies a certain standard of quality and service, which many guests find reassuring.

Promotional Information and Considerations:

While the Best Western Knoxville Airport/Alcoa garners many positive reviews, particularly regarding its cleanliness, amenities, and airport proximity, it is important for users of the "Hotels Near Of Me" platform to be aware of all aspects. Promotional materials highlight the free breakfast, indoor pool, airport shuttle, and renovated rooms. Many guests laud the staff as friendly, helpful, and accommodating, and appreciate the value for money. However, a significant concern raised by one customer involved the discovery of a nicotine pouch in their room and a subsequent highly unprofessional interaction with the manager, including accusations of lying and being told not to contact the hotel again. This isolated but severe incident raises questions about the consistency of housekeeping diligence and the handling of sensitive guest complaints by management. While many reviews praise cleanliness, this one instance suggests that vigilance regarding room inspections might be necessary, especially for families with young children. Potential guests should be aware that while the hotel generally maintains high standards, there can be exceptions in staff interaction and room readiness. It is always advisable for guests to inspect their room upon arrival and address any concerns immediately with the front desk. Despite this negative anecdote, the overwhelming majority of reviews indicate a positive stay, with guests frequently recommending the hotel for its convenience, comfortable accommodations, and friendly service, making it a strong contender for those seeking lodging in the Alcoa area.

Best Western Knoxville Airport/Alcoa Photos

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Best Western Knoxville Airport/Alcoa Location

Best Western Knoxville Airport/Alcoa

162 Cusick Rd, Alcoa, TN 37701, USA

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Reviews

My over all experience was great until the last day. My 1 year old found a nicotine pouch in the room where house keeping did not see. It was easily missed but the issue was the manager. At first she was understanding and acted like she was there to assist in anyway but then she was very unprofessional. I spoke with her in regards to this matter and I was accused of lying, wanting money and told not to contact them again. She was very rude and unprofessional. I am worried my son may have potentially contracted HPV, hepatitis, or any other STD virus due to not knowing if the pouch was used prior. I already contacted corporate to address the issue but I don't see anything resolution.

Apr 22, 2025 · bodies KILL

Newly renovated. Rooms and lobby were clean. I utilized the 24 hour airport shuttle and left my car at the hotel. Great value for the money. Would definitely recommend.

May 11, 2025 · Dawn Capka

I am a single female who is a nurse that just finished working a 12 hour shift. I booked this room cause it was near the airport. I paid the early fee and booked early. At 11:30 am, I heard knocking in the room and the door opening. I told them I need them to leave and they said we are here to spray the window. I was naked, and I told them that and they kept coming in. Finally when I yelled help, they closed the door and left the room. I called the front desk and the manager was supposed to talk to me. I had 3000$ cash on me, my valuables, and I was thinking I was getting robbed. The manager, Tracy was the most disrespectful with the two men who came into the room trying to bully me to be silent. I wouldn’t ever book with this hotel.

Apr 30, 2025 · Sofia

I come to Knoxville often and this is my first time staying at the Best Western. The location is great and there a few restaurants within walking distance. Ruby Tuesday always fails me. Don't waste your time there unless you want to grab togo. Heavy marijuana smell near their backdoor. Take a trip down to Bojangles or Applebee's instead. Rooms were clean and housekeeping was great and the Front desk staff is amazing. I'll surely return!

May 20, 2025 · Delores Shoemaker

Not the best hotel, but fine for one night and conveniently located close to the airport. Rooms are big but nothing special. Bed was not super comfy but the water pressure was great. It all seemed pretty clean and staff was helpful.

Apr 20, 2025 · Els

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