Hotels Near Of MeNew YorkNew York CountyNew YorkEast 55th Street
155 E 55th St # 205, New York, NY 10022, USA
As a business owner understand that a policy is a policy however, they’re always extenuating circumstances. As a gift to my in-laws, my husband and I purchased a gift card for Cape resorts . They booked a night at Hotel Congress for New Year’s Eve ($750). UnFortunately, last week, my mother-in-law was hospitalized for complications with RSV. My father-in-law called Congress Hall early in the week when he realized that the likelihood of them getting down to Cape May was not very good. He was told there was nothing they could do for them, that the reservation was nonrefundable and that they should’ve purchased vacation insurance, even though it was just for one evening. I personally called the Cape Resort Office today to see if we could at least recoup the $500 gift card portion So they could book a reservation at a later time, but was also met with resistance. I understand that a policy is in place for a reason, but sometimes you have to look at a situation on a case by case basis. To take such a black and white stance especially When the customer spent $750 for a one night stay is very Unfortunate. We have to be human first. Unexpected things do happen. Certainly left me, my husband and my in-laws with a sour taste, that will likely result in us never staying at any of their properties going forward.
Cape Resorts offers a luxurious escape for travelers seeking premium lodging options. Nestled at 155 E 55th St # 205, New York, NY 10022, this establishment is a beacon of sophistication and comfort. Whether you're visiting for leisure or business, Cape Resorts ensures an unforgettable stay with its exceptional service, modern amenities, and prime location.
The resort provides a wide range of services designed to cater to every guest's needs. From elegant room options to concierge services, Cape Resorts is committed to making your stay as comfortable and enjoyable as possible. Guests can also take advantage of the property's proximity to New York's top attractions, including world-class dining, shopping, and cultural landmarks.
One of the standout features of Cape Resorts is its commitment to customer satisfaction. The resort offers a variety of promotions and packages throughout the year, ensuring that guests can always find a deal that suits their preferences and budget. Whether you're planning a romantic getaway or a family vacation, Cape Resorts has something for everyone.
Guests have praised the resort for its attention to detail and personalized service. Many have highlighted the property's clean and well-maintained rooms, as well as its friendly and professional staff. One guest shared their experience of purchasing a gift card for a stay at Hotel Congress, which unfortunately had to be canceled due to unforeseen circumstances. Despite this, the guest appreciated the resort's willingness to explore options for future stays, emphasizing the importance of flexibility in their policies.
Another positive review highlighted the resort's efficient and compassionate customer service during a stressful situation. A customer shared how they purchased a gift card for a wedding and were pleasantly surprised by the resort's expeditious shipping process, even going above and beyond to ensure timely delivery. This level of service reflects Cape Resorts' commitment to excellence and guest satisfaction.
Cape Resorts is not just a place to stay; it's an experience. With its blend of luxury, convenience, and exceptional service, it's no wonder that guests return time and again. Whether you're exploring the vibrant streets of New York or simply looking for a quiet retreat, Cape Resorts offers the perfect blend of comfort and style.
155 E 55th St # 205, New York, NY 10022, USA
Get directionsAs a business owner understand that a policy is a policy however, they’re always extenuating circumstances. As a gift to my in-laws, my husband and I purchased a gift card for Cape resorts . They booked a night at Hotel Congress for New Year’s Eve ($750). UnFortunately, last week, my mother-in-law was hospitalized for complications with RSV. My father-in-law called Congress Hall early in the week when he realized that the likelihood of them getting down to Cape May was not very good. He was told there was nothing they could do for them, that the reservation was nonrefundable and that they should’ve purchased vacation insurance, even though it was just for one evening. I personally called the Cape Resort Office today to see if we could at least recoup the $500 gift card portion So they could book a reservation at a later time, but was also met with resistance. I understand that a policy is in place for a reason, but sometimes you have to look at a situation on a case by case basis. To take such a black and white stance especially When the customer spent $750 for a one night stay is very Unfortunate. We have to be human first. Unexpected things do happen. Certainly left me, my husband and my in-laws with a sour taste, that will likely result in us never staying at any of their properties going forward.
Dec 31, 2024 · Sharon RizzutoI recently called the Virginia Hotel to get a gift certificate for a wedding. They politely explained that their online system was the only way to receive that in the mail. With some skepticism I went on and purchased the gift with instructions to ship from Cape May to Massachusetts . This was late last Friday. In the notes I stated I needed expedited delivery to have in hand by the following Wed. I was very pleasantly surprised to receive it all on Tuesday noting they had paid to overnight the package at no cost to me. ( Oh and Ida came through during this interval.) Fist Class Customer Service from a First Class organization.
Sep 04, 2021 · Charles T. PihokkenIt's always a great experience any season that we visit any of the Cape Resorts Properties.
Mar 22, 2024 · John D'EliaAmazing resort
Mar 08, 2022 · Piyush Desai
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